Bay Alarm In-Home Medical Alert System User manual

Getting Started With
Your In-Home Medical Alert System
Bay Alarm Medical
2020 EDITION

Table Of Contents
In-Home System 1
In-Home System Products 1
Setting Up - Landline 2
Setting Up - Cellular LTE 3
Testing Your Other Buttons 4
Beautifying With Bella Charms 5
Welcome
Letter/ Info
Form (on back)
Cancellation Form
Vial of Life
Getting
Started With
Your In-Home
Medical Alert
System Packet
Warranty
(with purchase)
Auto Fall
Detection Info
(with purchase)
Envelope
for Info Form
Getting Started With
Your In-Home Medical Alert System
Bay Alarm Medical
In This Folder:
(Folder may contain more materials than shown)
The Monitoring Center may need to call you or your loved ones
during an emergency. Please save both numbers below to your phone
so the caller ID can be recognized.
• 1-801-781-6100 • 1-801-781-6101
IMPORTANT:
Vial of Life
Print Name
Date Completed
Emergency Medical Information
(Please place in visible location, ie.

1
The In-Home System Products
Products In Upgraded Packages
Wall Buttons
Lockbox
Help Button With
Auto Fall Detection
Bella Charms
(for standard necklace button only) (wall mount available)
Need Help? Call 1-877-522-9633
Personal Help Button
(wristband or necklace)
In-Home Base Unit

Setting Up The In-Home System: LANDLINE
1.
(A) Connect the phone cord that
is attached to the Base Unit to
the phone wall jack.
Place the In-Home Base Unit in a
location with the fewest
obstacles (walls, doors, etc).
There must be a power outlet,
and an active standard phone
wall jack or modem phone port
nearby. Unplug the phone cord
from the wall jack or modem
that is connected to the home
phone. Then connect it to the
Base Unit in the “PHONE” port.
WALL
RESET T/L
PHONE
Once connected to the phone
service, plug the AC Power
Plug into an AC outlet. Your
In-Home Base Unit should
announce “System ready” and
the status light will turn
GREEN.
WALL
RESET T/L
PHONE
3.
2.
Press the “HELP” button to
begin testing the In-Home Base
Unit. The unit will say “Calling
for help” and make an alert
sound. When the signal is
received, the unit will say “Call
connected, please wait”
followed by a tone sound. When
an operator asks if you need
help, inform them you are
testing.
2 Need Help? Call 1-877-522-9633
OR
STATUS
(B) Connect the phone cord that
is attached to the Base Unit to
an active phone port of a
modem.
Phone
Wall Jack Home
Phone
Home Phone
Modem
Phone
Port
Rear of Base Unit
(A)
Surge
Protector
AC Outlet
Base Unit
AC Power Plug
STATUS
(B)

#1 #2
RESET MODEO/I
Setting Up The In-Home System: CELLULAR LTE
1. Place the In-Home Base Unit in
an area with strong signal (i.e.
by the window or glass door).
Plug the power cube into an
power outlet, preferably with
the surge protector that is
provided with the warranty
(purchase required).
2. Find the power switch on the
back of the In-home Base Unit
and place it in the “I” position.
The status light will begin to
ash ORANGE.
3. After a short time the status
light will turn GREEN and your
In-Home Base Unit will annouce
“System ready.” Wait a few
moments before testing.
4. To test, press the “HELP” button
to begin testing the In-Home Base
Unit. The unit will say “Calling for
help” and make an alert sound.
When the signal is received, the
unit will say “Call connected,
please wait.” When an operator
asks if you need help, inform
them you are testing. Please call
1-877-522-9633 if help is needed.
STATUS
Need Help? Call 1-877-522-9633 3
STATUS
Surge
Protector
Base Unit
AC Power Plug
AC Outlet

Testing Your Wall Or Personal Help Buttons
1. Please wait at least 3 minutes
after testing the In-Home Base
Unit before testing your other
buttons. To test your other
buttons, press one of your
Personal Help Buttons or Wall
Buttons to activate your
In-Home Base Unit.
2. The In-Home Base Unit will say
“Calling for help” and make an
alert sound. When the signal is
received, the Unit will say “Call
connected, please wait.” When
an operator asks if you need
help, inform them you are
testing.
3. Test all Personal Help Buttons
and Wall Buttons similarly.
Before testing your next button,
please wait 3 minutes between
test calls. Please call
1-877-522-9633 if help is needed.
STATUS
4 Need Help? Call 1-877-522-9633

Beautifying With Bella Charms
Slip the bottom of the
Help Button into the
bottom hooks of the
Bella Charm.
Step 1 Step 2
Snap the Help Button
into the top hooks.
Shake the lanyard to
ensure it is in place.
Step 3
When worn, the Bella
Charm faces outwards
and hides the Help
Button.
Step 4
Press the button with
your thumb when help
is needed.
Hold the gray plastic
attachment that
connects the Help
Button and the
lanyard.
Step 1 Step 2
GENTLY pull the Help
Button out from the
Bella Charm.
Step 3
Follow the directions
above on how to place
the Help Button in a
Bella Charm.
Step 4
Flip the Bella Charm
over and you’re ready
to wear!
Setting Up & Using Your Bella Charm
Removing The Help Button For A New Design
5
Need Help? Call 1-877-522-9633

R
E
F
E
R
A
F
R
I
E
N
D
ONE FREE
MONTH
for both of you!
and get
Monitoring Center:
1-877-206-9141
Customer Service & Tech Support:
1-877-522-9633
For Instructional Videos Visit:
www.bayalarmmedical.com/videos/