Bay Networks Event Manager Quick start guide

Part No. 303142-A Rev. 00
July 1998
Event Manager
Description

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Copyright © 1998 Bay Networks, Inc.
All rights reserved. Printed in the USA. July 1998.
The information in this document is subject to change without notice. The statements, configurations, technical data,
and recommendations in this document are believed to be accurate and reliable, but are presented without express or
implied warranty. Users must take full responsibility for their applications of any products specified in this document.
The information in this document is proprietary to Bay Networks, Inc.
The software described in this document is furnished under a license agreement and may only be used in accordance
with the terms of that license. A summary of the Software License is included in this document.
Trademarks
Bay Networks is a registered trademark and the Bay Networks logo are trademarks of Bay Networks, Inc.
NetSpeak is a registered trademark of NetSpeak Corporation.
Microsoft, Windows, Windows NT, and SQL Server are registered trademarks of Microsoft Corporation.
RSA and RSA Public Key Cryptosystem are trademarks of RSA Data Security, Inc.
The NetSpeak service products described in this document incorporate security technology from RSA Data Security,
Inc.
NetSpeak Corporation is a certified POS-port application developer and a member of the POS-port Ready program.
All other trademarks and registered trademarks are the property of their respective owners.
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Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer
software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in
the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.
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In the interest of improving internal design, operational function, and/or reliability, Bay Networks, Inc. reserves the
right to make changes to the products described in this document without notice.
Bay Networks, Inc. does not assume any liability that may occur due to the use or application of the product(s) or
circuit layout(s) described herein.
Portions of the code in this software product may be Copyright © 1988, Regents of the University of California. All
rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the
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developed by the University of California, Berkeley. The name of the University may not be used to endorse or
promote products derived from such portions of the software without specific prior written permission.

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SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
In addition, the program and information contained herein are licensed only pursuant to a license agreement that
contains restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed
by third parties).

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Contents
About This Guide
Conventions .......................................................................................................................x
Bay Networks Technical Publications ................................................................................x
Bay Networks Customer Service ...................................................................................... xi
How to Get Help ............................................................................................................... xi
Bay Networks Educational Services .................................................................................xii
Chapter 1
Event Manager
Overview of the Event Manager .....................................................................................1-1
Features ...................................................................................................................1-2
Backup and Restore ..........................................................................................1-2
Centralized Data Storage ..................................................................................1-2
Interaction with Third-Party Applications ...........................................................1-2
Secure Communications ...................................................................................1-2
System Administration .......................................................................................1-2
Interaction with Voice Services ................................................................................1-3
Gateway Routing Manager .............................................................................................1-3
Voice Gateway ................................................................................................................1-3
System Administration Using the Control Center ...........................................................1-4
Administration Access ..............................................................................................1-5
Security Management ..............................................................................................1-6
System Requirements ....................................................................................................1-6

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Figures
Figure 1-1. Control Center Main Screen, EMS Selected ............................................1-5

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About This Guide
If you are responsible for configuring the Event Manager software, you need to
read this guide.
Chapter 1 contains information on Event Manager features, Voice Services
interactions, Gateway Routing Manager and Voice Gateway features, and Control
Center features.
Note: This document contains examples of windows displayed by Voice
Services applications. These are included to give you a point of reference
while reading about features and procedures. Most of these windows match or
closely resemble those displayed by the applications. However, some windows
displayed by the version of the application you are using may differ from those
included in this document. Some fields and options might appear dimmed,
which indicates that they are unavailable.

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Conventions
italic text Indicates variable values in command syntax
descriptions, new terms, file and directory names, and
book titles.
quotation marks (“ ”) Indicates the title of a chapter or section within a book.
screen text Indicates data that appears on the screen.
Example: ,,,Friendly/Fred, fred,
[e-mail],199.999.9.99,,,
Bay Networks Technical Publications
You can now print technical manuals and release notes free, directly from the
Internet. Go to support.baynetworks.com/library/tpubs. Find the Bay Networks
products for which you need documentation. Then locate the specific category and
model or version for your hardware or software product. Using Adobe Acrobat
Reader, you can open the manuals and release notes, search for the sections you
need, and print them on most standard printers. You can download Acrobat
Reader free from the Adobe Systems Web site, www.adobe.com.
Documentation sets and CDs are available through your local Bay Networks sales
office or account representative.

About This Guide
303142-A Rev. 00 xi
Bay Networks Customer Service
You can purchase a support contract from your Bay Networks distributor or
authorized reseller, or directly from Bay Networks Customer Service. For
information or to purchase a Bay Networks service contract, either call your local
Bay Networks field sales office or one of the following numbers:
Information about customer service is also available on the World Wide Web at
support.baynetworks.com.
How to Get Help
If you purchased a service contract for your Bay Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Bay Networks service program, call one of the following Bay
Networks Technical Solutions Centers:
Region Telephone number Fax number
United States and
Canada 800-2LANWAN; then enter Express Routing Code (ERC) 322, when prompted, to
purchase or renew a service contract
978-916-8880 (direct)
978-916-3514
Europe 33-4-92-96-69-66 33-4-92-96-69-96
Asia/Pacific 61-2-9927-8888 61-2-9927-8899
Latin America 561-988-7661 561-988-7550
Technical Solutions Center Telephone number Fax number
Billerica, MA 800-2LANWAN 978-916-3514
Santa Clara, CA 800-2LANWAN 408-495-1188
Valbonne, France 33-4-92-96-69-68 33-4-92-96-69-98
Sydney, Australia 61-2-9927-8800 61-2-9927-8811
Tokyo, Japan 81-3-5402-0180 81-3-5402-0173

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Bay Networks Educational Services
Through Bay Networks Educational Services, you can attend classes and purchase
CDs, videos, and computer-based training programs about Bay Networks
products. Training programs can take place at your site or at a Bay Networks
location. For more information about training programs, call one of the following
numbers:
Region Telephone number
United States and Canada 800-2LANWAN; then enter Express Routing Code (ERC)
282 when prompted
978-916-3460 (direct)
Europe, Middle East, and
Africa 33-4-92-96-15-83
Asia/Pacific 61-2-9927-8822
Tokyo and Japan 81-3-5402-7041

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Chapter 1
Event Manager
Overview of the Event Manager
The Event Manager (EMS) is a repository for information and records of database
transactions collected over a period of time. The EMS receives data from other
Voice Services and logs transaction records into your current, centralized SQL
database (that is, either an Oracle® Workgroup Server or Microsoft® SQL
Server). The data is then available to third-party applications at a central source
for analysis and report generation. Communication between the EMS and other
Voice Services is encrypted.
The EMS provides an off-server repository to safeguard data and perform data
analysis without impacting server operations, and, therefore, should run on a
computer system not used for other Voice Service processes. More than one EMS
can be used to provide fault tolerance through data duplication.
Since the Voice Services reporting to the EMS may reside in different time zones,
all time data elements are sent to the EMS using Universal Coordinated Time.
This assures uniform time stamps on all recorded events throughout a global
network.
An EMS can simultaneously support different types of Voice Services as well as
multiple Voice Services of the same type. Each Voice Service using the EMS is
identified by a unique service e-mail.

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Administrators can configure a primary and secondary EMS to which service
transaction records will be sent. Data can then be sent to the secondary service
when the primary service is not responding. If the EMS is not online with a Voice
Service, the individual manager keeps all transactions in a buffer stored on the
server disk, and resends records to the EMS when it is online again. This protocol
provides a safe method of forwarding data from the individual manager to the
EMS database without a loss of data.
Features
Backup and Restore
The EMS allows the system administrator to establish backup and restore
procedures using the Oracle and Microsoft SQL Enterprise Manager.
Centralized Data Storage
The EMS makes efficient use of computer processing resources because it makes
it possible to access large amounts of data and generate reports from a central data
location instead of from each Voice Service. The data is stored on one computer
system instead of several.
Interaction with Third-Party Applications
The SQL database used by the EMS can be made available to third-party
accounting and reporting applications.
Secure Communications
Voice Services use the RSA Public Key Cryptosystem™ to provide secure
communications and prevent problems such as data interception, playback,
decoding, and modification by third parties.
System Administration
Control Center users are identified by unique user names and encrypted
passwords. Users can be given all, some, or no administrative privileges to the
Event Manager.

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Interaction with Voice Services
The EMS stores information passed from various Voice Services. The information
is stored in SQL database tables, which are identified by the unique service e-mail
address of the Voice Service which sent the information.
Gateway Routing Manager
The Gateway Routing Manager (CS) allows companies to provide connection
services and account management to their virtual WebPhone processes.
The CS stores data regarding user status, such as a gateway changing to online or
offline, as well as information on connection requests, such as a virtual WebPhone
user dialing an e-mail address or telephone number (when a Voice Gateway is
available).
The CS also stores information regarding transaction requests from other servers
in the EMS. When a server (usually the gateway) requests a transaction, it contacts
the CS for account information.
For more information about the Gateway Routing Manager features and
capabilities, refer to the Gateway Routing Manager Description.
Voice Gateway
The Voice Gateway (WGX) brings calls placed using conventional telephones into
an IP-based data network. This gives PSTN telephones the ability to place long
distance calls over an IP network, such as the Internet, rather than using the
conventional telephone network.
A call detail recording (CDR) feature allows the Voice Gateway (WGX) to collect
and record information about incoming and outgoing calls. CDR data usually
includes information about the origin of a call, the receiver of a call, and the call
itself. The Voice Gateway collects and logs call event data (that is, Gateway
Message Detail Recording (GMDR)) to a file. A second server, the Gateway
Forwarding Manager (GFS), passes this information to the EMS.

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GMDR information is logged to the same file for 24 hours. The GFS passes
records to the EMS in the form of SQL statements, and transfer of information can
be scheduled for “off peak” hours. A GMDR record contains information such as:
• Call start time and date
• Call end time and date
• Call duration
• Account number and PIN code
• User information for the originator
• User information for the destination
For more information about Voice Gateway features and capabilities, refer to the
Voice Gateway Description.
System Administration Using the Control Center
A database administrator at the customer site is responsible for sizing and
maintaining the EMS database, backing up and restoring data, and securing the
database itself. Typically, an administrator performs these tasks using Microsoft
SQL Server Enterprise Manager or Oracle Workgroup Server software.
The Control Center (shown in Figure 1-1) is the configuration, operation, and
management application that interfaces with all Voice Services. The Control
Center application is a Microsoft Windows®-based, 32-bit application using a
graphical user interface (GUI).

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Figure 1-1. Control Center Main Screen, EMS Selected
Administration Access
Each Voice Service maintains a list of authorized users, each validated when they
log into the Control Center. The following list shows some of the permissions that
can be enabled or disabled when assigning user access on the EMS:
• Login
• Add, Delete, or Modify Control Center User
• Manage RSA Keys

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Security Management
Voice Services use the RSA Public Key Cryptosystem to provide secure
communications. A public key cryptosystem is a complex mathematical method
to secure digital communications. Public key encryption uses two algorithmic
keys: a public key used to encode the data and a private key required to decode it.
The encryption key is usually made public and the decryption key is kept secret.
Voice Services uses two additional types of keys to create two levels of security.
Default keys are common to all Voice Services and Control Centers, while unique
keys are generated for each individual server and Control Center. In order to
communicate with other Voice Services, an individual manager or the Control
Center must have the appropriate security keys. All Voice Services and Control
Center applications have the default key when installed; if the default key is
disabled, unique keys must be distributed to new servers or Control Centers
through a key management system.
While communications between Voice Services use RSA encryption, the SQL
database itself is not automatically encrypted. If database encryption is required,
the data must be encrypted on the servers which create the data.
System Requirements
Hardware
• Intel Pentium 166 MHz processor (minimum)
• 64 MB RAM
• 300 MB available (free) hard disk space
• CD-ROM drive
• Network Interface Adapter
Operating System
• Microsoft Windows NT® Server 4.0 (with Service Pack 3) or later

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Database Requirements (one of the following)
• Microsoft SQL Server® 6.5 (with SQL Service Pack 3 or later)
• Oracle Workgroup Server 7.3.2.2.1 and Oracle ODBC 2.5.3.1.3 for Windows
NT Server 4.0
NT Network Protocol
• TCP/IP
Recommended
• Power backup, uninterruptible power supply (UPS)