Bay Tek Games PRIZE HUB Hybrid User manual
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FACTORY CONTACT INFORMATION
BAY TEK GAMES INC.
Pulaski Industrial Park
1077 East. Glenbrook Drive
Pulaski, WI 54162 USA
JOIN OUR SERVICE FIRST NETWORK!
This free service is intended to keep you up to date on the latest
game information, early notication of parts specials, pertinent
technical bulletins, updates on retro t parts, software upgrades,
and much more.
Log on to: www.baytekgames.com/parts
then click on the Parts N’ Service tab.
PARTS
P: 920.822.3951 X 1101
F: 920.822.1496
E: parts@baytekgames.com
MON - FRI
8 AM - 5 PM C.S.T.
SERVICE
P: 920.822.3951 X 1102
F: 920.822.1496
E: service@baytekgames.com
SALES
P: 920.822.3951
F: 920.822.8936
E: sales@baytekgames.com
All games are proudly manufactured at our factory in Pulaski, Wisconsin, USA
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CONTENTS
FACTORY CONTACT INFORMATION .......................................................................................... 2
GAME SPECIFICATIONS ................................................................................................................. 4
SAFETY PRECAUTIONS .................................................................................................................. 4
WELCOME TO: PRIZE HUB............................................................................................................. 5
HOW TO USE PRIZE HUB ............................................................................................................... 6
DISPENSING PRIZES........................................................................................................................ 7
QUICK SET UP GUIDE .................................................................................................................... 8
MAIN MENU....................................................................................................................................... 9
LOCATION SETUP.................................................................................................................10
EVOLVE SYSTEM REGISTRATION.....................................................................................11
BARCODE SCANNER PROGRAMMING..........................................................................12
CARD SYSTEM SETUP .........................................................................................................13
STATISTICS ..............................................................................................................................14
HISTORY ..................................................................................................................................15
DIAGNOSTICS .......................................................................................................................16
PRIZE MENU...........................................................................................................................17
LOADING PRIZE IMAGES .........................................................................................18
ADVERTISING MENU...........................................................................................................19
TICKET MENU ........................................................................................................................20
PASSWORD SETUP MENU .................................................................................................20
BACKUP & RESTORE MENU...............................................................................................21
LOADING CAPSULE PRIZES ........................................................................................................22
LOADING HOOK PRIZES ..............................................................................................................23
PRIZE SPECIFICATIONS ................................................................................................................24
HOW TO: LOAD PRINTER PAPER ...............................................................................................25
MARQUEE INSTALLATION...........................................................................................................26
SIDE DECAL PLACEMENT............................................................................................................27
CIRCUIT BOARD PINOUTS & GUIDES ............................................................................... 28-31
WIRIING DIAGRAMS .............................................................................................................. 32-35
PRIZE UNAVAILABLE MESSAGE.................................................................................................36
TROUBLESHOOTING GUIDE ............................................................................................... 37-46
PARTS LISTS .............................................................................................................................. 47-48
STATISTICS RECORDS ...................................................................................................................49
MAINTENANCE LOG .....................................................................................................................50
TECHNICAL SUPPORT ..................................................................................................................51
WARRANTY ......................................................................................................................................52
CERTIFICATE OF COMPLIANCE ................................................................................................53
HONEYWELL SCANNER REGISTRATION BARCODES..........................................................55
ZEBEX SCANNER REGISTRATION BARCODES.......................................................................57
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GAME SPECIFICATIONS
SAFETY PRECAUTIONS
WEIGHT
NET WEIGHT 550 LBS.
SHIP WEIGHT 700 LBS.
DIMENSIONS
WIDTH 53.25”
DEPTH 33.5”
HEIGHT 78.75”
OPERATING TEMPERATURE
FAHRENHEIT 80-100
CELSIUS 26.7-37.8
POWER REQUIREMENTS
INPUT VOLTAGE
RANGE 100 to 120
VAC /220 to 240
VAC
INPUT FREQUENCY
RANGE 50 HZ / 60 HZ
MAX START UP
CURRENT OPERATING
CURRENT
2 AMPS @ 115 VAC 2 AMPS @ 115 VAC
1 AMP @ 230 VAC 1 AMPS @ 230 VAC
DANGER
DO NOT perform repairs or maintenance on this game with the power ON.
Unplug the unit from the wall outlet or shut off the power strip located inside the cabinet.
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NOTICE
Modications to the mechanical, electrical and structural components of this game
may void its compliance certications.
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WARNING
Use of ammable subtances can cause sever burns or serious injury.
Always use NON-FLAMMABLE solvents for cleaning. DO NOT use gasoline kerosene or thinners.
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CAUTION
Lifting heavy objects can cause back, neck or other injuries. Be sure adequate lifting and moving
devices are available when unloading, unpacking and moving this game.
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ATTENTION
Be sure the electrical power matches the game requirements. See the serial number located on the
back of the game cabinet. Always plug into a grounded circuit. If the supply cord is damaged, it must
be replaced by an approved cord or assembly provided by the manufacturer.
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IN CASE OF EMERGENCY
UNPLUG THE POWER CORD.
The power cord must be accessible at all times in case of an emergency.
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WELCOME TO: Prize Hub
Congratulations on your Prize Hub purchase!
Create game rooms where they’ve never been before!
Bay Tek’s Prize Hub presents the opportunity to turn wasted space into a revenue-
earning hot spot, as well as transforming and refreshing established small game rooms
into efcient and independent entities. This self-contained prize redemption center
offers increased prots with its automated, low-maintenance and easy-to-use format.
With the exibility to utilize many ticketless user interfaces, such as Bay Tek’s own
Evolve system, card-swipe systems and barcode scanners, the Prize Hub is your ticket
to the future of redemption!
Please take a moment to read through this manual and be sure to contact our factory if
you have any questions, or would like some more information.
Thank you for your purchase! Your business is important to us and we hope you enjoy
this game as much as we do!
Your Friends at Bay Tek Games
GAME INSPECTION
Inspect the game for any damaged, loose, or missing parts.
If damage is found, please contact your freight carrier rst.
Then, contact Bay Tek Games’ Service Department at 920.822.3951
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HOW TO USE PRIZE HUB
Prize Hub’s versatile interface allows it to be placed
in game rooms with Bay Tek’s Evolve coupon system,
E-ticket cardswipe systems and classic ticket re-
demption game rooms with Deltronic Ticket Eaters.
Evolve System:
Bay Tek’s Evolve System modies the games in a
fun center to print a single coupon with a QR code
worth the amount of tickets won. These secure QR
codes are scanned by Prize Hub to add tickets to the
shopping screen.
E-Ticket Systems:
Card swipe systems from Core Cashless, Embed and
Intercard are all compatible with Prize Hub. Players
swipe their cards to play games and their tickets go
right on the card. The Prize Hub then reads the card
and adds the tickets to the shopping screen.
Deltronics Ticket Eaters:
Deltronics Ticket Eaters print barcode coupons after
counting and shredding traditional paper tickets.
These barcodes are scanned by Prize Hub and the
tickets are added to the shopping screen.
After tickets are added to Prize Hub, the shopping
fun can begin!
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DISPENSING PRIZES
After adding your tickets, shop through the touch-
screen prize marketplace and select your prize.
Capsules will dispense from the carousel in the Cap-
sule Hub, into Prize Door A.
Hanging prizes will vend from the top two tiers, into
Prize Door B.
Press “continue shopping” to select another prize, or
print a reciept to keep leftover tickets. Any leftovers
from a card swipe transaction will remain on the
card.
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QUICK SET UP GUIDE
Place your Prize Hub near its nal location.
Plug the power cord into the socket in the back of the
Main hub, and into a standard 110v electrical outlet.
Switch the power strip inside the left door to ON.
Continue on to page 9 to explore the Operator Menus...
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MAIN MENU
Press the red menu button inside the front door
of the cabinet and hold for 2 seconds.
The Main Menu will come up on the monitor.
Touch your selections to enter sub-menus.
MENU QUICK ENTRY:
Tap the upper corners of the monitor in the
following order: L-R-L-R-L-R-L-R to enter the menu
without opening the door.
An owner password must be set for this to work.
Prize Hub is equipped with a
security lock out function.
To enable: tap the “secure lock”
button in the upper right corner
of the menu. There may be a slight
delay.
To disable: tap the upper right
corner of the screen or press the
menu button
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LOCATION SETUP
Touch Location Name to open the keypad.
Enter your location name.
Touch Location Phone to open the keypad.
Enter your location phone number.
Number of Modules: will set automatically
Kiosk Interface should be set to how your Prize Hub
accepts tickets; Evolve, card swipe (Core, Embed or
Intercard) or Deltronics ticket eater barcodes.
Max Capsule Dispense enables shoppers to select
multiples (up to 6) of the same capsule at one time.
Save Tickets (PF), when enabled, will cause the Prize
Hub to remember and re-load any tickets that were
on it in the case of a power failure.
Kiosk Volume adjusts the volume of the spoken
instructions.
Setup Languages allows the operator to enable or
disable any of the 5 language options oered. When
enabled, the language will appear at the bottom of
the shopping screen as a button. When touched,
each language button changes the visual commu-
nication to that language. If the screen is idle for2
minutes, it will revert back to English.
Setup Time and Date allows the Prize Hub to keep
accurate records of all transactions in the history
menu.
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EVOLVE®SYSTEM REGISTRATION
Attach the Evolve box to your game following the
directions included with the system.
Open the Evolve box and locate the dip switches.
Switch Dip 2 to on, and press the print button to cre-
ate a registration code. Don’t forget to switch Dip 2
back to o after it prints.
In the location setup menu of the Prize Hub, touch
Register Evolve Units, then scan the code printed
from the Evolve box.
Any QR codes created by the registered Evolve box
will now be compatible with your Prize Hub.
Repeat this process with all games in your game
room.
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BARCODE SCANNER PROGRAMMING
If a failure were to occur that caused the scanner to become inoperable, follow these steps to re-register the
scanner. Identify the brand of scanner included in your Prize Hub, then use the appropriate instruc-
tions for that model.
Honeywell Scanner Programming
Tear out page 55 of this manual and cut on the dotted lines.
Follow these instructions:
1. Press and hold the scanner button to scan barcode 1. You will hear a conrmation beep when it
scans correctly, the white and blue LEDs on the scanner will blink alternately
2. Press and hold the scanner button to scan barcode 2. You will hear a conrmation beep when it
scans correctly.
3. Press and hold the scanner button to scan barcode 3. You will hear a conrmation beep when it
scans correctly.
4. Press and hold the scanner button to scan barcode 4. You will hear a conrmation beep when it
scans correctly.
5. Press and hold the scanner button to scan barcode 5. You will hear a three beeps when it scans
correctly, the white and blue LEDs will stop blinking.
ZEBEX Scanner Programming
Tear out page 57 of this manual and cut on the dotted lines.
Follow these instructions:
1. Scan the rst code- “Set All Defaults”
2. Scan the second code-“Presentation Mode”
3. Scan the third code- “Enable Interleaved 2 of 5”
4. Scan the fourth code- “ Two Discrete Lenghts”
5. Scan the number codes in the following sequence: 1 4 1 6
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CARD SYSTEM SETUP
Plug in an Ethernet cable to the port shown on the
main board (inside the Main Hub), and out through
the hole in the bottom of the cabinet.
Mount your card reader according to manufactuer
instructions, and plug the Ethernet cable into your
card reader server.
Adjust the Kiosk Interface in the Location Menu.
Set the IP address and Port number, username
and password for your specic card system
network.
Please leave the Prize Hub Network disabled.
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STATISTICS MENU
The statistics menu will help you to determine how many tickets and prizes have been exchanged and their
total value, as well as which prizes are popular.
Reset Statistics:
Clears all stats in this menu to
0, with the exception of the NR
(non-resettable) pages
Tickets Total:
Total number of incoming tickets
Tickets Redeemed:
Total ticket value of outgoing
prizes
Tickets Printed:
Total ticket value dispensed via
reciept
Total Prizes Vended:
Number of prizes dispensed
Total Cost of Prizes:
Net value of outgoing prizes;
value of each prize can be set in
prize menu
(###):
Ticket value of prize
Vend (page 1):
Total number of specic prize
location vends
Failures (page 2):
Number of times prize failed to
vend (due to being too far apart
on spindles, empty locations,
etc.)
Tickets Comped:
Total number of tickets added
from the operator menu
NRVend (page 3):
Displays a non-resettable statistic
of all vends the machine has ever
performed
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HISTORY MENU
The history menu is a complete record of the unit’s transactions.
View earlier history reports by touching Next Page.
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DIAGNOSTICS MENU
The Diagnostics Menu allows testing of capule and spindle dispensers and prize lockers, as well as the prize
chute sensors.
Touch “Test Dispense” to open the key pad to test individual prize mechanisms by entering their locations.
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PRIZE MENU
The Prize Menu allows you to look through the im-
ages of the prizes loaded in your machine. Touching
“Select NEXT Location” will bring you through the
capusules rst, then the prize hooks.
Touching Restore All Default Pictures twice will set
the prize images back to the generic letter-number
location designations.
Stock Reset All returns the stock status of every
prize to Available.
Ticket Cost and Prize Cost are set in this menu. Ticket
Cost determines how many tickets a player must in-
put in order to choose and receive the specic prize.
Prize Cost is a tracking tool to assist in determining
the net cost of the dispensed prizes. Prize Cost is an
optional tool.
The Stock Quantity is an optional tool used to auto-
matically mark a prize as unavailable after a certain
number have been dispensed. It’s not necessary to
use stock quantities on the Hybrid model; prize hook
locations automatically have a capacity of one, and
capsules will dispense until empty.
The Stock Status indicator turns to “empty”when the
spindle or capsule bin is empty, or when they time
out. Touching this option will change the status.
When the Stock Status for a certain item is set to
Empty, this message will be displayed on the main
screen of the monitor.
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LOADING PRIZE IMAGES
Insert a USB stick with prize images (.jpg les) into
the USB port shown, inside the front door of the
Prize Hub. Prize image les should be no larger
than 600 KB, with an ideal size of 590 x 590 pix-
els square.
While in the Prize Menu, touch the image of the
prize to enter the image selection screen. The
screen will change to a“nding prizes” screen, then
load the images into a grid.
Touch which image you would like to replace the
current prize image with.
Be sure to make any adjustments in ticket value
and cost in the Prize Menu, and that the prizes are
in the correct capsule and hook locations.
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ADVERTISING MENU
The Prize Hub allows for several full-screen ads to
be displayed at set intervals while the machine is in
attract mode.
To load advertisments, go into the advertising menu
and touch the icon to upload a new ad from a USB
stick. The ideal size for an ad is 768 x 1087, .png
format.
To load more than one ad, touch “next ad location”
and repeat the process. The machine can display up
to 4 advertisements at any time.
The length of ad can be adjusted in intervals of 2
seconds, up to 30 seconds. The time between ads
can be adjusted in 20 second intervals, up to 300
seconds.
To save your changes, touch “Update this Ad”.
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TICKET MENU
PASSWORD SETUP MENU
The ticket menu allows the adding of tickets without
scanning or swiping them onto the machine. This
comes in handy if coupons get too crumpled to scan
or something else prevents the user from adding
their tickets.
Any “comped” tickets will appear in both the
statistics and the history menus to track their use.
The ticket menu is also where the ticket database
can be saved and uploaded to a USB stick. It is
recommended to back up the database occasionally
so that anyone saving printed tickets at home can
still come back and redeem them if the Prize Hub
experiences a malfunction and needs a hard drive
replacement.
Passwords can be set to allow dierent employees
to access dierent parts of the operator menu. An
owner password must be set for the tech and em-
ployee passwords to work.
Owners have full access to all menu functions.
Techs can access all functions except the password
setup menu.
Employees have very limited access to the statistics,
history and ticket database menus.
Passwords can be alpha-numeric and include up to
5 characters. They should be the entire 5 characters
to be eective. You will be prompted to conrm the
password by re-entering it.
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