Beko BFFD4577 User manual

Frost Free Built-In Freezer
Instruction of use
BFFD4577
EN

Please read these instructions first before using your appliance
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to
ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the appliance
is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this user
manual, and store in a safe location close to the appliance for easy future reference.
This user manual may also be applicable for several other models. Differences
between models will be listed.
If you have any questions or concerns, please call our Customer Service Team
or find help and information online at www.beko.co.uk.
Explanation of symbols used throughout this User Manual
- The terminal in the plug is marked with the symbol.
- The freezer compartment is marked with the symbol.
-Some installation steps in furniture are marked with the symbol
of attention.
-Important information or useful usage tips.
C
WARNING!
In order to ensure a normal operation of your refrigerating appliance, which
uses a completely environmentally friendly refrigerant the R600a (flammable
only under certain conditions) you must observe the following rules:
•
•
•
•
Do not hinder the free circulation of the air around the appliance.
Do not use mechanical devices in order to accelerate the defrosting, others
than the ones recommended by the manufacturer.
Do not destroy the refrigerating circuit.
Do not use electric appliances inside the food keeping compartment, other
than those that might have been recommended by the manufacturer.
- Symbol for waste electrical and electronic equipment.
SUPPLIER’S NAME MODEL IDENTIFIER
A
A
(*)
SUPPLIER’S NAME MODEL IDENTIFIER
A
A
(*)
Information
The model’s technical information can be retrieved by scanning the QR code on the Energy label and
proceeding to the website entering the model identifier.
1 | EN

CONTENTS
1 Your refrigerator 3
2 Warnings 4
Electrical requirements .......................5
Warning! This appliance must be
earthed ..............................................5
Energy saving tips .............................5
3 Installation 6
Disposing of the packaging ...............6
Disposing of your old appliance .........6
Placing and Installation ......................6
Installation instructions .......................7
Transportation instructions ...................6
Reversing the door ............................8
4 Before operating 9
Final Check .......................................9
5 Operating the product 10
Control Panel .................................. 10
Storing Frozen Food ........................10
Problem solving ...............................14
6 Maintenance and
cleaning 12
7 Do’s and Don’ts 13
Defrosting ........................................ 11
Standard manufacturer guarantee
terms and conditions....................15
How to obtain service...................18
Built-in appliances guarantee
terms and conditions....................16
Freezing Fresh Food ........................11
Making ice cubes ............................11
This product bears the selective sorting symbol for waste electrical and electronic
equipment (WEEE).
This means that this product must be handled pursuant to European Directive 2012/19/EU
in order to be recycled or dismantled to minimize its impact on the environment.
For further information, please contact your local or regional authorities.
Electronic products not included in the selective sorting process are potentially dangerous
for the environment and human health due to the presence of hazardous substances.
Recycling
Parts guarantee
terms and conditions....................17
2 | EN

1 Your refrigerator
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in
the product you have purchased, then it is valid for other models.
1. Control Panel
2. Cabinet Shelves
3. Standard drawers
4. Extra-large drawers
5. Front feet
Congratulations on your choice of a Beko quality Appliance which has been designed
to give you service for many years.
2
1
3
3
4
4
5
2
4
3
3 | EN

2 Warnings
• Do not connect your appliance to the
electricity supply until all packing and
transit protectors have been
removed.
• If transported horizontally leave
to stand upright for at least 4
hours before switching on to allow
compressor oil to settle.
• If you are discarding an old
refrigerator with a lock or latch fitted
to the door, disable the lock/latch,
ensure that it is left in a safe condition
to prevent the entrapment of young
children.
• This freezer must only be used for its
intended purpose i.e. the storing and
freezing of edible foodstuff.
• Do not dispose of the appliance
on a fire. At Beko, the care and
protection of our environment is an
ongoing commitment. This appliance
which is among the latest range
introduced is particularly environment
friendly. Your appliance contains non
CFC / HFC natural substances in the
cooling system (called R600a) and in
the insulation (called cyclopentane)
which are potentially flammable if
exposed to fire. Therefore, take care
not to damage, the cooling circuit /
pipes of the appliance in
transportation and in use. In case of
damage do not expose the appliance
to fire or potential ignition source and
immediately ventilate the room where
the appliance is situated.
• We suggest you contact your local
authority for disposal information and
facilities available.
• See "Installation instructions" on page
8 for information on suitable location.
• To obtain the best possible
performance and trouble free
operation from your appliance it is
very important to carefully read these
instructions.
• On delivery, check to make sure that
the product is not damaged and that
all the parts and accessories are in
perfect condition.
• Ensure that the plug remains readily
accessible. Do not use multiple
adapter or extension cable.
• Failure to observe these instructions
may invalidate your right to free
service during the guarantee period.
• Keep ventilation openings, in the
appliance enclosure or in the built-in
structure, clear of obstruction.
• Do not use mechanical devices
or other means to accelerate the
defrosting process, other than those
recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances
inside the food storage
compartments of the appliance,
unless they are of the type
recommended by the manufacturer.
• We suggest you keep these
instructions in a safe place for easy
reference.
• This appliance can be used by
children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way
and understand the hazards
involved. Children shall not play with
the appliance. Cleaning and user
maintenance shall not be made by
children without supervision.
• Children should be supervised to
ensure that they do not play with the
appliance.
4 | EN

1. Connect the green-yellow or green
(Earth) wire to the terminal in the plug
marked ‘E’ or with the symbol or
coloured green and yellow or green.
2. Connect the blue (Neutral) wire to the
terminal in the plug marked ‘N’ or
coloured black.
3. Connect the brown (Live) wire to the
terminal in the plug marked ‘L’ or
coloured red.
With alternative plugs, a 13A fuse must
be fitted either in the plug or adaptor or
in the main fuse box. If in doubt, contact
a qualified electrician.
Electrical requirements
Before you insert the plug into the wall
socket make sure that the voltage and
the frequency shown on the rating plate
inside the appliance corresponds to
your electricity supply. Rating label is on
the left hand side of freezer inner liner.
We recommend that this appliance be
connected to the mains supply via a
suitable switched and fused socket.
The appliance must be positioned so
that the plug is accessible.
WARNING: When positioning the
appliance ensure the supply cord is not
trapped or damaged.
Should the mains lead of the appliance
become damaged or should it need
replacing at any time, it must be
replaced by a special purpose made
mains lead which can only be obtained
from a Beko authorised service agent.
Warning! This appliance
must be earthed
If the fitted moulded plug is not suitable
for your socket, then the plug should
be cut off and an appropriate plug
fitted. Destroy the old plug which is cut
off as a plug with bared cord could
cause a shock hazard if inserted into a
socket elsewhere in the house. The
moulded plug on this appliance
incorporates a 13A fuse. Should
the fuse needs to be replaced an
ASTABEAB approved BS 1362 fuse of
the same rating must be used. Do not
forget to refit the fuse cover. In the
event of losing the fuse cover the plug
must not be used until a replacement
fuse cover has been fitted. Colour of
the replacement fuse cover must be
the same colour as that visible on the
pin face of the plug. Fuse covers are
available from any good electrical store.
Important! Fitting A Different Plug
As the colours of the wires in the mains
lead of this appliance may not
correspond with the coloured markings
identifying the terminals in your plug
proceed as follows (see diagram):
FITTED WITH
BS 1362 13A FUSE ALWAYS
FIT BS 1362 REPLACEMENT
CARTRIDGE FUSE
GREEN &
YELLOW
OR
GREEN
N
BLUE
OR
BLACK
L
BROWN
OR
RED
22 mm.
6mm.
6 mm.
6 mm. 32 mm.
12 mm.
FUSE
CORD GRIP
Energy saving tips
1.
2.
3.
Ensure your appliance is installed in a
well ventilated area.
Ensure the time between buying
chilled/frozen food and placing them in
your appliance is kept at minimum,
particularly in summer. We recommend
you use a cool bag or a special carrier
bag to carry perishable food.
Do not leave the door (s) of your
appliance open longer than necessary
and ensure they are closed properly
after each opening.
4. Energy consumption of this appliance
is measured while freezer compartment
is loaded without use of top shelf lid
and the drawers except the bottom
drawer. It is advised that freezer
compartment is loaded without use of
drawers except the bottom drawer in
order to achieve maximum loading
capacity.
5 | EN

3 Installation
Transportation instructions
1. The appliance should be transported
only in a vertical upright position. The
packing as supplied must be intact during
transportation.
2. If during the course of transport the
appliance has to be transported
horizontally, it must only be laid on its right
hand side when standing in the front of
the appliance. After bringing it to upright
position, it must not be operated for at
least 4 hours to allow the system to settle.
3. Failure to comply with the above
instructions could result in damage
occurring to the appliance. The
manufacturer will not be held responsible
if these instructions are disregarded.
4. The appliance must be protected
against rain, moisture and other
atmospheric influences.
5. When positioning your appliance take
care not to damage your flooring, pipes,
wall coverings etc. Do not move the
appliance by pulling by the door or handle.
6. Empty any water in the drain tray before
moving. See section ‘Defrosting’ and
‘Maintenance and cleaning’ for further
information.
7. Make sure that the defrost water pipe
at the back of the product is fixed to the
plastic evaporating pan on the top of the
compressor, to avoid defrost water
spillage on the floor.
IMPORTANT: Care must be taken while
cleaning / carrying the appliance to avoid
touching the bottom of the condenser
metal wires at the back of the appliance as
you might injure your fingers and hands.
Do not attempt to sit or stand on top of
your appliance as it is not designed for
such use. You could injure yourself or
damage the appliance.
“IMPORTANT: Make sure that mains
cable is not caught under the appliance
during and after carrying / moving the
appliance, to avoid the mains cable
becoming cut or damaged.”
Do not allow children to play with the
appliance or tamper with the controls.
Beko declines to accept any liability
should the instructions not be followed.
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance
with the waste instructions. Do not
dispose of them along with the normal
household waste.
The packing of your refrigerator is
produced from recyclable materials.
Disposing of your old
appliance
Dispose of your old refrigerator without
giving any harm to the environment.
• You may consult your authorised
dealer or waste collection center of
your municipality about the disposal of
your refrigerator.
Before disposing of your refrigerator,
cut off the electric plug and, if there are
any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
1. Install your appliance to a place that
allows ease of use.
2. Keep your appliance away from heat
sources, humid places and direct
sunlight.
3. There must be appropriate air
ventilation around your appliance in
order to achieve an efficient
operation.
4. Do not operate this appliance unless
installed in furniture (The appliance
should be located on a smooth
surface).
WARNING: Do not locate extension
sockets or charging transformers/
power supplies or Lithium-Iron battery
operated products adjacent to the
compressor as they could overheat.
6 | EN

1. The space in the room where the
appliance is installed must not be
smaller than 10 cubic metres.
2. This appliance has been designed
to operate in ambient temperatures
up to 38 degrees C (100 degrees F)
and is equipped with Freezer Guard
technology which ensures that even
if the ambient temperature falls to
-15 degrees C, frozen food in the
freezer does not thaw thanks to this.
So, you may then install your appliance
without having to worry about frozen
food in the freezer being spoilt.
3. Do not place the appliance near
cookers, radiators or in direct sunlight
as this will cause your appliance to
work harder. If installed next to a
source of heat or freezer, maintain the
following minimum side clearances:
From Cookers 50 mm (2”)
From Radiators 300 mm (12”)
From Freezers 25 mm (1”)
4. Refer to "Maintenance and
cleaning" section to prepare your
appliance for use.
5. A special receptacle is supplied to
store the mains plug during transit.
The receptacle is fixed at the back of
the cabinet, on the side of the
compressor (see diagram). Gently
remove the plug from the receptacle.
Never pull the mains cord, you may
damage the appliance. In the case of
transportation, ensure you locate the
plug in the receptacle provided to
avoid transit damage.
Installation instructions
7 | EN

1. Unscrew top hinge (1).
2. Carefully remove the door (2).
3. Unscrew lower hinge (4).
4. Remove plastic plugs (3 & 5).
5. Refit hinge (1) as lower hinge (8)
on the left hand side (step 6).
6. Put the door back in its place (9).
7. Refit lower hinge (4) as top hinge
(10) on the left hand side (step 7).
8. Refit plastic plugs (3 & 5) into the
screw holes on the right hand side
(11 & 12).
Reversing the door
Proceed in numerical order:
11
9
1
2
3
4
5
10
8
12
6
7
8 | EN

4 Before operating
Final Check
Before you start using the
appliance check that:
1. The interior is dry, and air can circulate
freely at the rear of the cabinet.
2. Clean the interior as recommended
under “Maintenance and cleaning”.
3. Insert the plug into the wall socket and
switch on the electricity supply.
4. You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
whether the compressor is running or not
which is quite normal.
5. Front edges of the cabinet may feel
warm. This is normal. These areas are
designed to be warm to avoid
condensation.
6. Do not load the appliance
immediately it is switched on. Wait
until the correct storage temperature
has been reached. We recommend
that you check the temperature with
an accurate thermometer.
9 | EN

Control Panel
5Operating the product
1234
1. On/Off Indicator
Press the On/Off button for 3 seconds
to turn off or turn on the freezer. When
the freezer is off, the symbol ( ) is lit.
All the other symbols are turned off.
2. Freezer temperature setting button
Press this button ( ) to set the
temperature of the freezer to -18, -19,
-20, -21, -22, -23, -24, -18... respectively.
Press this button to set the freezer
temperature to the desired value.
3. Quick Freeze function button
Press this button ( ) to activate or
deactivate the quick freeze function.
When you activate the function, the
freezer will be cooled to a temperature
lower than the set value.
4.Alarm Off
When the freezer door is opened for 1
minute a sound alarm turns on. The
alarm can be turned off by pressing
the "Alarm Off" ( ) button. If you close
the door and then open again "Door
open alarm" will be activated again
after 1 minute later. In the case of
sensor failure, the warning icon will lit
( ). If the button „Alarm off” is
pressed, the warning will be "cleaned".
Storing Frozen Food
Prepacked commercially frozen food
should be stored in accordance with
the frozen food manufacturer's
instructions for a frozen food
storage compartment. To ensure that
the high quality achieved by the frozen
food manufacturer and the food
retailer is maintained the following
should be remembered:
1. Put packets in the freezer as quickly as
possible after purchase.
2. Ensure that contents are labelled and
dated.
3. Do not exceed “Use By”, “Best Before”
dates on the packaging.
If there is a power failure do not open the
door. Frozen food should not be affected if
the failur e lasts for less than 7 hrs. If the
failure is longer, then the food should be
checked and either eaten immediately or
cooked and then refrozen.
Warnings!
Never store products that contain
inflammable propellant gas (e.g.
dispensers, spray cans etc.) or explosive
substances.
Don’t cover the shelves with any
protective materials, which may obstruct
air circulation.
Do not allow children to play with the
appliance or tamper with the controls.
Warning:
Do not use any copper pot, dish inside
the cabinet!
Do not load any food without package!
Use the quick freeze function when you
wan t to quickly freeze the food placed in the
freezer. If you want to freeze large amounts
of fresh food, activate this function before
putting the food into the product.
If you do not cancel it, Quick Freeze will
cancel itself automatically after 25 hours at the
most or when the freezer reaches the required
temperature. This function is not recalled
when power restores after a power failure.
10 | EN

Freezing Fresh Food
Please observe the following instructions
to obtain the best results. Do not freeze
too large a quantity at any one time. The
quality of the food is best preserved when
it is frozen right through to the core as
quickly as possible. Do not exceed the
freezing capacity of your appliance in
24 h which is 10 kg (22 lb.). Placing warm
food into the freezer causes the
refrigeration compressor to operate
continuously until the food is frozen solid.
You may place fresh food to be frozen in
any part of the freezer. Take special care
not to mix already frozen food and fresh
food.
Making ice cubes
Fill the ice-cube tray 3/4 full with water
and place it in the freezer.
As soon as the water has turned into
ice, you can take out the ice cubes.
Never use sharp objects such as
knives or forks to remove the ice
cubes. There is a risk of injury!
Note: Let the ice cubes slightly thaw
instead, or put the bottom of the tray in
hot water for a short moment.
Defrosting
The appliance defrosts automatically.
The NO FROST type defrost is
completely automatic. No intervention
from your side is required. The water is
collected on the compressor tray. Due
the heat of the compressor the water is
evaporated.
11 | EN

6 Maintenance and cleaning
** We recommend that you switch off
the appliance at the socket outlet and
pull out the mains plug before cleaning.
** Never use any sharp abrasive
instrument, soap, household cleaner,
detergent and wax polish for cleaning.
** Use lukewarm water to clean the
cabinet of the appliance and wipe it dry.
** Use a damp cloth wrung out
in a solution of one teaspoon of
bicarbonate of soda to one pint of
water to clean the interior and wipe it
dry.
** If the appliance is not going to be
used for a long period of time switch it
off, remove all food, clean it and leave
the door ajar.
** Check door seals regularly to ensure
they are clean and free from food
particles.
** To remove a freezer drawer, pull
it as far as possible, and then tilt
it upwards, and then pull it out
completely.
** If the Condenser or Plastic Evaporator
Tray (Collects the defrost water) located
at the back of the product requires
cleaning maintenance, please contact
service.
NOTE: This is not usually required under
normal operating conditions. These
items are not accessible without
uninstalling the product.
12 | EN

7 Do’s and Don’ts
Do- Clean your appliance regularly
(see “Maintenance and cleaning”).
Do- Keep raw meat and poultry below
cooked food and dairy products.
Do- Take off any unusable leaves on
vegetables and wipe off any soil.
Do- Leave lettuce, cabbage, parsley
and cauliflower on the stem.
Do- Wrap raw meat and poultry
loosely in polythene or aluminium
foil. This prevents drying.
Do- Wrap fish and offal in polythene
bags.
Do- Wrap food which have a strong
odour or can dry out in polythene
bags, aluminium foil or place in an
airtight container.
Do- Check contents of the freezer
every so often.
Do- Keep food for as short a time
as possible and adhere to “Best
Before”, “Use by” etc. dates.
Do- Store commercially frozen food in
accordance with the instructions
given on the packets that you buy.
Do- Always choose high quality fresh
food and be sure it is thoroughly
clean before you freeze it.
Do- Prepare fresh food for freezing
in small portions to ensure rapid
freezing.
Do- Wrap all food in aluminium foil or
freezer quality polythene bags and
make sure any air is excluded.
Do- Wrap frozen food when you buy it
and put it in to the freezer as
soon as possible.
Do- Remove ice cream from the
freezer 10-20 minutes before
serving.
Don’t- Store poisonous or any
dangerous substances in your
appliance. It has been designed
for the storage of edible foodstuffs
only.
Don’t- Consume food which has been
stored for an excessive time in the
freezer.
Don’t- Store cooked and fresh food
together in the same container.
They should be packaged and
stored separately.
Don’t- Leave the door open for long
periods as this will make the
appliance more costly to run and
cause excessive ice formation.
Don’t- Put hot food into the appliance.
Let it cool down first.
Don’t- Put liquid-filled bottles or sealed
cans containing carbonated liquids
into the freezer as they may burst.
Don’t- Exceed the maximum freezing
loads (10 kg in any 24 hours)
when freezing fresh food.
Don’t- Give children ice-cream and
water ices direct from the freezer.
The low temperature may cause
‘freezer burns’ on lips.
Don’t- Freeze fizzy drinks.
Don’t- Try to keep frozen food which
has thawed, it should be eaten
within 24 hours or cooked and
refrozen.
Don’t- Remove items from the
freezer with wet hands.
Don’t- Close the freezer door before
placing the compartment cover in
its place.
13 | EN

Problem solving
If the appliance does not operate when
switched on, check whether:
• The plug is inserted properly in the
socket and that the power supply is on.
(To check the power supply to the
socket, plug in another appliance).
• The fuse has blown/circuit breaker has
tripped/main distribution switch has been
turned off.
• New plug is wired correctly if you have
changed the fitted moulded plug If the
appliance is still not operating after the
above checks, please refer to the section
on “HOW TO OBTAIN SERVICE”.
• Please ensure that above checks have
been made as a charge will be made if
no fault is found.
14 | EN

BEKO UK AND ROI STANDARD MANUFACTURER GUARANTEE TERMS
AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the product, and lasts for a
period of twelve (12) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee
for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee starts from the
date of original purchase of the product, and lasts for a period of twenty four (24) months unless
Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how long it is valid), please
contact your retailer or our Customer Service Team on 0333 207 9710 (UK and Northern Ireland) or
01 862 3411 (Republic of Ireland).
This guarantee does not in any way diminish or affect your statutory rights in connection with the product.
This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these
rights, please contact the retailer from which you purchased the product. In certain circumstances, it is
possible that your statutory rights may offer additional or higher levels of protection than those offered under
the terms of this guarantee.
What is covered by this guarantee?
x Repairs to the product required as a result of faulty materials, defective components or
manufacturing defects.
x Functional replacement parts to repair a product.
x The costs of a Beko plc Authorised Service Representative or Approved Engineer (together the
x Transit and delivery damage.
x Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
x Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery
baskets, filters and light bulbs.
x Repairs necessary as a direct or indirect result of:
-Accidental damage, misuse or abuse of a product.
-An attempted repair of a product by anyone other than a Service Representative.
-Installation or use of a product where such installation or use fails to meet the
requirements contained in this guarantee or the User Instructions Booklet.
xRepairs to a product operated at any time on commercial or non-residential household premises
(unless we have previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the
Manufacturer does not accept and will not be held liable for any financial loss incurred in connection with
the failure of any product to operate in accordance with the expected standards. Such financial loss
includes but is not limited to loss arising from:
x Time taken off work.
x Damaged food, clothing or other items.
x Meals taken at restaurants or from takeaways.
x General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is used in commercial or non-
residential domestic household premises, unless we have previously agreed to the installation
environment.
3. The product must be correctly installed, located and operated in accordance with the instructions
contained in the User Instructions Booklet provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for
all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in
you having to pay for the cost of repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for
Republic of Ireland) registered gas installer.
“Service Representatives”) to carry out the repair.
What is not covered?
15 | EN

6. This guarantee is given in respect of products purchased and used within the United Kingdom and
the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from an authorised
retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has
the benefit of this guarantee. If you have any questions, please call our Customer Service Team on
the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are
subjected to physical or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your
product with a new product instead of carrying out a repair. Where a replacement is offered, this would
normally be an identical model but when this is not possible, a model of similar specification will be
provided. Subject to agreement, the Manufacturer will cover the costs and arrange for the delivery of the
new product and for the return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless previously agreed to in
writing. The original guarantee will continue to apply to the replacement product; the new product will not
come with a new guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours
may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Service
Representatives will endeavour to minimize inconvenience and to meet requests for specific timed
appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a
repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative that your product is covered by
this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable
cost of any service call if:
x You cannot provide evidence that your product is covered by this guarantee.
x Where a service call has been made and the Service Representative finds that there is no fault with
your product.
x That your product has not been installed or operated in accordance with the User Instructions Booklet.
x That the fault was caused by something other than faulty materials, defective components or
manufacturing defects.
x For missed appointments.
Payment of these costs are due immediately upon the Service Representative providing you with an
invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the
service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to
the exclusive jurisdict ion of the English Courts, save where you live in another part of the United Kingdom,
in which case the governing law and exclusive jurisdiction of the courts of that country will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts
will have exclusive jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
BEKO UK AND ROI BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it within 90 days of purchase
by completing the online registration form, then the standard 12 month guarantee will be extended
to 24 months, under the same terms and conditions as detailed in our Standard Guarantee Terms
and Conditions.
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BEKO UK AND ROI PARTS GUARANTEE TERMS AND CONDITIONS
This 10 year parts guarantee relates to Beko products. To confirm if your Beko appliance has our 10-
year parts guarantee you can visit our website at beko.co.uk/guarantee-terms or telephone our
registrations team on 0800 497 0732.
The Parts guarantee terms and conditions are in addition to our Standard guarantee terms and conditions
detailed in the previous section.
In order to activate the 10 year parts guarantee you MUST register the appliance within 90 days of
the original purchase date. You can register by visiting our websites. For UK customer visit
beko.co.uk/register or phone [phone]. For ROI customers visit beko.ie/register or phone
1800 911 690. Our Beko branded appliances carry FREE replacement parts for the first 10 years,
provided they are fitted by our Service Representatives, at the applicable labour charge.
Beko free standing appliances come with a 12 month parts and labour guarantee as standard.
Beko built-in, integrated appliances orAmerican fridge freezers come with a 12 month parts and labour
guarantee as standard. This isextended to 24 months, free ofcharge, upon registration of the appliance.
When you register your appliance for additional guarantee, you will automatically activate the 10 year parts
guarantee. You do not need to register twice.
To makea claim against your Beko Parts Guarantee (the “Guarantee”), all customer and product details
must be registered with Beko plcusing the procedure outlined below:
1. This extra 9years (for free standing appliances) or 8years (for built-in or integrated appliances or
American fridge freezers) guarantee is only effective after the expiration of the standard manufacturer’s
guarantee.
2. It is only valid for certain models of Beko branded products serviced or repaired by Beko plc Authorised
Service Representativeand OwnEngineers (the “Service Representative”) and does not cover any
labour charge or any:
a. Components includingbut not limited to cabinet or appearance parts, control knobs,flaps and
handles.
b. Accessories and/or consumable itemsincluding but not limited to ice trays, scrapers, cutlery
baskets, filters and light bulbs.
3. To activate your guarantee, you MUST register your appliancewithin 90 daysof the original purchase
date, For UK customers, visit beko.co.uk/register or phone [phone]. For ROI customers visit
beko.ie/register or phone [phone].
4. Registrationsmade after 90 days of the original purchase date, may be requiredto pay an additional
fee to activate the 10 year free parts guarantee.
5. Any repair must be carried out by aService Representative and booked directly with Bekoplc.
6. Labour for the repair is not included in this guarantee andis chargeable at the time of booking arepair.
7. The repair is guaranteed for 12 months for the same defect.
8. In the unlikely eventthat the appliance is beyond economical repair we may at the sole discretion of
Beko plcoffer you an appliance at areduced price. Our call out fee will still apply.
9. If the fault can’t be identified and the appliance is functioning normally acall out fee will apply.
10. The guarantee is not transferable and cannot be exchanged for cash.
11. There are no alternativeor additional offers to this guarantee.
12. The guarantee is exclusive of the manufacturer’s standard guarantee.
13. All repair pricing can be found here beko.co.uk/guarantee-terms (UK &ROI). Alternatively contact our
Customer Services Team for further information.
14. All prices are subject to change without notice.
15. The Terms and Conditions shown above are in addition to the standard terms and conditions of your
product guarantee. Please read andrefer to such Terms andConditions when making any claim.
16. We may use the information you provide for marketing purposes and to analyse your purchasing
preferences.We may keep your information for areasonable period for these purposes in accordance
with the applicable DataProtection Laws and General Data Protection Regulations
(GDPR). You can opt into this service during the registration process. Further details are available at
beko.co.uk/cookie-and-privacy-policy.
17. TheseTermsand Conditions are governed by the laws of Englandand Wales; manufacturer: Beko plc,
Beko House, 1Greenhill Crescent, Watford WD18 8QU. Company Registration Number: 02415578.
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HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to
have this documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you
call us, or to use our online services. For help please visit beko.co.uk/support/model-finder.
x The product model number is printed on the Operating Instruction Booklet / User guide.
x The product model and serial number is printed on the Rating Label affixed to the appliance.
x The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or
other proof of purchase paperwork.
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is
required for requesting service under guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our Customer Service Team.
Before requesting service please check the troubleshooting guide in the Operating Instructions
booklet or our video support found beko.co.uk/support/how-to-guides, as a charge may be
levied where no fault is found, even though your product may still be under guarantee.
After arranging a service visit please ensure the area around the product must be easily accessible to the
Service Representative, without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Service Representatives have a clean and safe environment
to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you will be required
to provide it prior to booking a service visit.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02 and
are charged at the basic rate. Calls from landlines and mobiles are included in free call packages but
please check with your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the appropriate number
above, where service can be obtained at a charge.
If you do not have any extended guarantee you can call the Customer Services Team for UK
customers on 0330 123 1750 and ROI customers on 01 862 3411.
Contact us though our website
Send us a s ecure message through our online contact us form. Please visit our website, click Contact Us and
choose a product support topic from the li st of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.
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Beko plc
Beko House
1 Greenhill Crescent
Watford, Hertfordshire
WD18 8QU
Tel: [phone]
Fax: [phone]
e-mail: servi[email protected]
website: www.beko.co.uk
4578338354_AA
EN