BenQ AQCOLOR SW Series User manual

Colors You Can Trust
LCD Monitor
User Manual
PhotoVue Photographer Monitor | SW Series

2
Copyright
Copyright © 2023 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of
BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied,
with respect to the contents hereof and specifically disclaims any warranties,
merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves
the right to revise this publication and to make changes from time to time in the contents
hereof without obligation of BenQ Corporation to notify any person of such revision or
changes.
BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates
the primary cause of monitor flicker, making it easier on the eyes. The performance of
flicker-free may be affected by external factors such as poor cable quality, unstable power
supply, signal interference, or poor grounding, and not limited to the above mentioned
external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international
regulatory requirement and standards pertaining to environmental management, BenQ has
spared no efforts in pushing our initiatives further to incorporate life cycle design in the
aspects of material selection, manufacturing, packaging, transportation, using and disposal
of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each
product, hoping to ensure that consumers make informed green choices at purchase.
Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's
environmental commitments and achievements.

3
Product support
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit
the website for the latest version of this document and other product information. Available
files vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may
vary by region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This
document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product.
Always contact the local customer service for servicing within the warranty period. If you wish
to repair an out-of-warranty product, you are recommended to go to a qualified service
personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the
product unless you are aware of the consequences. If you cannot find the dismantled
information on your product, contact the local customer service for assistance.
Firmware upgrade
You are recommended to upgrade the product to the latest firmware version (if available)
and refer to the most up-to-date user manual to make best use of the product.
To upgrade your monitor, download and install the Display QuicKit software from the BenQ
website.
• Support.BenQ.com > model name > Software & Driver > Display QuicKit (available only when
your monitor is compatible)
• Support.BenQ.com > Display QuicKit (availability may vary by region)
The software utility checks the compatibility of your monitor automatically once launched.
Refer to the user manual of the software utility for instructions.
If your monitor is not compatible with Display QuicKit, and you wonder if there is an
updated firmware version available, please contact BenQ customer service.
Advanced software
Apart from the built-in technologies and features available on this product, you are provided
with more software applications to enhance and extend the product functionality.
Download the software and its user guide as instructed from the BenQ website.
• Palette Master Ultimate
The Palette Master Ultimate software simplifies and speeds up calibration and reliably
produces accurate color results. With flexible and friendly UI design, it helps suit your
preferences in color reproduction. Palette Master Ultimate can be used to fine-tune the
color engine in certain BenQ monitors and fully supports X-Rite / Calibrite / Datacolor
calibrators.
• Paper Color Sync
The Paper Color Sync software helps sync the color settings between the image, the
computer, and the printer so the printing result is predictable.
EPREL Registration Number:
SW272Q: 1435113
SW272U: 1435117

4
Q&A index
Start with the topics that you are interested in.
Setup
Calibration and image editing
How to set up the monitor and turn it on?
Safety precautions 6
How to assemble your monitor hardware 22
Adjusting the monitor height 37
How to avoid unwanted lights on the screen?
Installing shading hood (optional step) 32
How to adjust the monitor viewing angle?
Viewing angle adjustment 39
How to install the shading hood?
Landscape installation 32
Portrait installation 34
How to wall mount the monitor?
Using the monitor wall mounting kit (purchased separately) 40
How to calibrate the monitor?
Installing shading hood (optional step) 32
Palette Master Ultimate 3
What can be done before photo editing?
Installing shading hood (optional step) 32
Choosing an appropriate color mode 47
Minimizing the color difference between the screen and the hardcopy
(Paper Color Sync) 48
What can be done before video post-production?
Installing shading hood (optional step) 32
Choosing an appropriate color mode 47
Working with HDR technology 46
Working with SDI devices 48
How to make color consistency easily between the screen and
the hardcopy?
Minimizing the color difference between the screen and the hardcopy
(Paper Color Sync) 48

5
Input source and image display
Menus and accessories
Maintenance and product support
How to switch the input sources?
Connect the PC video cable 25
Input 54
How to watch HDR content?
Working with HDR technology 46
How to view a vertical image on the monitor?
Rotating the monitor 38
How to view an image of two different color settings?
Working with two sets of color settings on the same image (GamutDuo) 48
Can I switch control between different monitors easily?
Working with more than one monitor (IR Channel Setting) 49
How to adjust the color settings?
5-way controller and basic menu operations 42
Color Adjustment menu 55
How to check the color data of the current display?
Viewing the current display settings 51
Can I set hot keys to frequently used functions or menus?
Customizing the Function Key 43
Customizing your Hotkey Puck G3 46
How to use the OSD menu?
5-way controller and basic menu operations 42
Navigating the main menu 53
What menu options are available to each color mode?
Available menu options to each color mode 58
Can I customize my monitor menus?
Customizing your monitor menus to work efficiently 49
Can I charge my device via the monitor's USB-C™ port?
Power delivery of USB-C™ port on your monitor 20
How to clean the monitor?
Care and cleaning 8
Cleaning the LCD screen (SW272 only) 11
How to keep the monitor not in use for a long time?
How to detach the stand and the base 30
Care and cleaning 8
I need more support.
Product support 3
Servicing 9

6
Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If
you are not sure of the type of power available, consult your dealer or local power
company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2
must be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be
damaged or frayed.
• To avoid possible damage to the monitor, do not use it in a region where power supply is
unstable.
• Ensure that the power cord is connected to a grounded power outlet before turning on the
monitor.
• To avoid possible danger, observe the total electric load when using the monitor with a
(multi-outlet) extension cord.
• Always turn off the monitor before unplugging the power cord.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater
or equal to H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal
to H05VV-F or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or
charge the battery. Do not cover the power adapter with paper or other objects that will
reduce cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace
the unit if it is damaged or exposed to excess moisture.
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

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Installation
• Do not use your monitor under any of the following environmental conditions:
• Extremely high or low temperature, or in direct sunlight
• Dusty places
• Highly humid, exposed to rain, or close to water
• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles
• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating
items (including audio amplifiers)
• An enclosed place (such as a closet or bookcase) without appropriate ventilation
• An uneven or sloping surface
• Exposed to chemical substances or smoke
• Carry the monitor carefully.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to
the monitor.
• Ensure that children do not hang or climb onto the monitor.
• Keep all packing bags out of reach of children.
Operation
• To protect your eyesight, please refer to the user manual to set the optimal screen
resolution and the viewing distance.
• To reduce eye fatigue, take a break on a regular basis while using the monitor.
• Avoid taking either one of the following actions for a long time. Otherwise, burn marks
may occur.
• Play images that cannot occupy the screen entirely.
• Place a still image on the screen.
• To avoid possible damage to the monitor, do not touch the monitor panel by finger tip,
pen, or any other sharp objects.
• Excessively frequent plug and unplug of video connectors may cause damage to the
monitor.
• This monitor is designed mainly for personal use. If you want to use the monitor in a
public place or a harsh environment, contact your nearest BenQ service center for
assistance.
• To avoid possible electric shock, do not dissemble or repair the monitor.
• If a bad smell or an abnormal sound appears to come from the monitor, contact your
nearest BenQ service center for assistance immediately.
Caution
• The distance between you and the monitor should be 2.5 to 3 times the diagonal width of
the screen.
• Looking at the screen for an extended period of time causes eye fatigue and may
deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product
use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.

8
Safety notice for remote control (applicable if a
remote control is provided)
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in
malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the batteries.
Battery safety notice (applicable if a remote control is
provided)
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note
the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or
cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local
regulations or waste disposal provider.
If the supplied remote control contains a coin / button cell battery, pay attention to the
following notice as well.
• Do not ingest battery. Chemical Burn Hazard.
• The remote control supplied with this product contains a coin / button cell battery. If the
coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours
and can lead to death.
• Keep new and used batteries away from children. If the battery compartment does not
close securely, stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body,
seek immediate medical attention.
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.

9
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• (SW272 only) To clean the monitor screen, see Cleaning the LCD screen (SW272 only) on
page 11 for details.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to
the monitor.
• Consider keeping the box and packaging in storage for use in the future when you may
need to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltages or other risks. If any of the above mentioned misuse or
other accident such as dropping or mishandling occurs, contact qualified service
personnel for servicing.
• For replacement of power cord, connection cables, remote control or power adapter,
please contact BenQ customer service.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more
support.
General warranty information
Note that the monitor warranty may be void if any of the following conditions occurs:
• Documents required for warranty services have been altered by unauthorized use or is
illegible.
• The model number or production number on the product has been altered, deleted,
removed or made illegible.
• Repairs, modifications, or alterations have been made by unauthorized service
organizations or persons.
• Damage caused by improper storage of the monitor (including but not limited to force
majeure, direct exposure to sunlight, water, or fire).
• Reception problems occurred due to external signals (such as antenna, Cable TV) outside
the monitor.
• Defects caused by abuse or misuse of the monitor.
• Before using the monitor, it is the sole responsibility of the user to check whether the
monitor is compatible with local technical standards if the user brings the monitor out of
its intended sales area. Failure to do so may cause product breakdown and the user will
have the pay the repairing costs.
Support.BenQ.com

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• It is the sole responsibility of the user if problems (such as data loss and system failure)
occurred due to non-factory provided software, parts, and/or non-original accessories.
• Please use the original accessories (e.g. power cable) only with the device to avoid
possible dangers such as electric shock and fire.
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form, for
example: Menu > System > Information.
Icon /
Symbol Item Meaning
Warning Information mainly to prevent the damage to components,
data, or personal injury caused by misuse and improper
operation or behavior.
Tip Useful information for completing a task.
Note Supplementary information.

11
Cleaning the LCD screen (SW272 only)
Due to the special panel coating, smudges and fingerprints on the monitor screen could be
obvious. Be sure to follow the instructions to clean the screen surface appropriately.
Using the screen cleaning cloth (recommended)
There is one screen cleaning cloth in the product package. The supplied cleaning cloth is
highly recommended to clean your monitor screen. It is an eco-friendly design as it is
reusable, washable, and liquid-free.
1. Unplug the monitor from the power outlet before cleaning.
2. Make sure there is no sharp debris on the roller surface to avoid scratching the screen.
3. Wipe the stained area of the screen gently in one direction for about 10 times. It helps
remove dust, fingerprints, and smudges from the monitor screen. Hold the edge of the
monitor and avoid excessive force on the screen.
4. If necessary, spray an alcohol-free screen cleaner on the cleaning cloth, and wipe the
smudges off the screen. See Using a screen cleaner (purchased separately) on page
12 for more information.
5. The cleaning cloth may get dirty after using several times and may not be able to clean
the screen properly. Wash it with detergent and remove debris from it by hand if
necessary. Keep it in a cool place until it is dry. Make sure it is completely dry before
the next cleaning.
Please follow these safety instructions for best performance, and long life for your monitor.
10
To prevent the seams around the cleaning cloth from marring the screen surface, avoid wiping the screen
with the edge of the cleaning cloth.
non-alcohol
10

12
Using a screen cleaner (purchased separately)
• Use screen cleaning wipes which are pre-moistened and alcohol-free. You can wipe away
oil and fingerprints easily.
• Use an alcohol-free screen cleaner kit. Spray on the microfiber cloth that came with the
screen cleaner kit, and wipe smudges off the screen.
• Make sure no liquid goes into the gap between the screen and the bezel. Liquids inside the
monitor could cause short circuits.
Alcohol

13
Table of Contents
Copyright .......................................................................................................................2
Product support ............................................................................................................3
Firmware upgrade ...................................................................................................................... 3
Advanced software .................................................................................................................... 3
Q&A index ......................................................................................................................4
Safety precautions .......................................................................................................6
Power safety............................................................................................................................... 6
Installation .................................................................................................................................. 7
Operation .................................................................................................................................... 7
Safety notice for remote control (applicable if a remote control is provided) ....................... 8
Battery safety notice (applicable if a remote control is provided).......................................... 8
Care and cleaning....................................................................................................................... 8
Servicing...................................................................................................................................... 9
General warranty information.................................................................................................... 9
Cleaning the LCD screen (SW272 only) ................................................................... 11
Using the screen cleaning cloth (recommended) .................................................................. 11
Using a screen cleaner (purchased separately) .................................................................... 12
Getting started ........................................................................................................... 15
Getting to know your monitor ................................................................................... 18
Front view.................................................................................................................................. 18
Back view ................................................................................................................................. 18
Connections ............................................................................................................................. 19
Installing the batteries to Hotkey Puck G3 ............................................................................. 20
How to assemble your monitor hardware ............................................................... 22
How to detach the stand and the base .................................................................................. 30
Installing shading hood (optional step) ................................................................................. 32
Adjusting the monitor height .................................................................................................. 37
Rotating the monitor ............................................................................................................... 38
Viewing angle adjustment ....................................................................................................... 39
Using the monitor wall mounting kit (purchased separately) .............................................. 40
How to adjust your monitor ...................................................................................... 41
The control panel...................................................................................................................... 41
5-way controller and basic menu operations ........................................................................ 42
The Hotkey Puck G3 and its effective range ......................................................................... 44
Hotkey Puck G3 and its basic operations............................................................................... 44
Working with a Mac series product......................................................................................... 46
Working with HDR technology ................................................................................................. 46
Adjusting the display color ...................................................................................................... 47
Adjusting display mode............................................................................................................ 47

14
Choosing an appropriate color mode ..................................................................................... 47
Minimizing the color difference between the screen and the hardcopy (Paper Color Sync)..
48
Working with SDI devices......................................................................................................... 48
Working with two sets of color settings on the same image (GamutDuo) .......................... 48
Customizing your monitor menus to work efficiently ........................................................... 49
Working with more than one monitor (IR Channel Setting) .................................................. 49
Viewing the current display settings ...................................................................................... 51
Navigating the main menu ........................................................................................ 53
Display menu ........................................................................................................................... 54
Color Adjustment menu .......................................................................................................... 55
GamutDuo menu ...................................................................................................................... 59
System menu ........................................................................................................................... 61
Custom Key menu ................................................................................................................... 65
Information menu .................................................................................................................... 67
Troubleshooting ........................................................................................................ 68
Frequently asked questions (FAQ).......................................................................................... 68
Need more help?....................................................................................................................... 70
4/20/23
SW272-EM-V1

15
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Screen Cleaning Cloth
Quick Start Guide
(attached to the monitor screen.)
Safety Instructions
Quick Start Guide
Safety
Instructions

16
Regulatory Statements
Power Cord
(Supplied item may differ by model or
region.)
Video Cable: DP
Video Cable: DP to mini DP
(Optional accessory)
Video Cable: HDMI
USB Cable: USB-C™
USB Cable
I/O Cover
Hotkey Puck G3
(with two AAA Zinc-Carbon batteries)
Regulatory
Statements

17
Shading hood
(SW272U only)
Shading hood for landscape orientation
(SW272Q only)
L2 R2
Lt Rt
L1 R1
L2
Lt
Rt
R2
• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region. And the package contents may subject to change without prior notice. For cables
that are not supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
• Accessories and cables may be included or sold separately depending on the product supplied for your
region.
Always keep the product and accessories out of reach of small children.

18
Getting to know your monitor
Front view
Back view
1. SD card slot
2. USB ports (downstream;
connecting to USB devices)
3. Headphone jack
4. Control buttons
5. Power button and power LED
indicator
6. IR sensor (for Hotkey Puck G3)
7. AC power input jack
8. Kensington lock slot
9. Cable management hole
10. HDMI sockets
11. DisplayPort socket
12. USB-C™ port (for video, data
transfer and power delivery up
to 90W)
13. USB port (upstream;
connecting to the PC)
14. Handle
123456
10 12
7
14
11
8
9
13
• Depending on the product specifications, the supported resolution and timing may vary.
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.

19
Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 25 - 27.
Speakers /
Headphone
USB
peripherals
SD card
PC / Notebook
Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh
rate. See for USB-C Configuration on page 63 more information.

20
Power delivery of USB-C™ port on your monitor
With the power delivery function, your monitor helps supply power to the connected
USB-C™ devices.
• A connected device needs to be equipped with a USB-C™ connector that supports
charging function via USB power delivery.
• The connected device can be charged via USB-C™ port even when the monitor is in power
saving mode. (*)
• The USB power delivery is up to 90W. If the connected device requires more than 90W for
operation or for boot up (when the battery is drained), use the original power adapter that
came with the device.
• The information is based on the standard testing criteria and is provided for reference.
The compatibility is not guaranteed as the user environments vary. If a separately
purchased USB-C™ cable is used, make sure the cable is certified by USB-IF and is
full-featured, with power delivery and video / audio / data transfer functions.
Installing the batteries to Hotkey Puck G3
USB-C™ Power Delivery
5V / 3A
9V / 3A
12V / 3A
15V / 3A
20V / 4.5A
*: Charging via USB-C™ in monitor power saving mode is available when the Quick Awake function is
enabled. Go to System > Quick Awake and select ON.
1. Turn the battery cover counterclockwise to remove
the battery cover.
2. Insert the provided two AAA Zinc-Carbon batteries
onto the battery holder properly.