BenQ MOBIUZ EX Series User manual

OLED Monitor
User Manual
EX Series

2
Copyright
Copyright © 2022 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the
primary cause of monitor flicker, making it easier on the eyes. The performance of flicker-free
may be affected by external factors such as poor cable quality, unstable power supply, signal
interference, or poor grounding, and not limited to the above mentioned external factors.
(Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with
the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material
selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ
ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that
consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

3
Product support
This document aims to provide the most updated and accurate information to customers, and
thus all contents may be modified from time to time without prior notice. Please visit the website
for the latest version of this document and other product information. Available files vary by
model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary by
region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This document is
provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the
local customer service for servicing within the warranty period. If you wish to repair an
out-of-warranty product, you are recommended to go to a qualified service personnel and obtain
repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are
aware of the consequences. If you cannot find the dismantled information on your product, contact
the local customer service for assistance.
EPREL Registration Number:
EX480UZ: 1315329

4
Q&A index
Start with the topics that you are interested in.
Setup
Input source and image display
Menus and accessories
Maintenance and product support
How to set up the monitor and turn it on?
Safety precautions 6
How to assemble your monitor hardware 20
How to adjust the monitor viewing angle?
Tilt the monitor. 25
How to wall mount the monitor?
Using the monitor wall mounting kit (purchased separately) 29
How to switch inputs from different devices quickly?
Setting up your monitor for different scenarios 32
Switching the inputs quickly 33
Working with the Quick Menu 34
Are there any settings for better gameplay experience?
Choosing a game mode quickly 39
Choosing an audio scenario 39
Are there any settings for car racing games?
Racing game (Color Mode)50
Racing game (Audio Mode)56
How to obtain the best HDR effect?
Working with the HDRi hot key 37
Game HDRi 50
Cinema HDRi 50
How to split screen my monitor to show images from two sources
at the same time?
Displaying two or more sources at the same time (Multiple-Input) 41
How to use the OSD menu?
5-way controller and basic menu operations 31
Navigating the main menu 45
What menu options are available to each color mode?
Available menu options to each Color Mode 36
How to use the remote control?
Getting to know your remote control 17
The remote control and its effective range 30
How to clean the monitor?
Care and cleaning 8

5
How to keep the monitor not in use for a long time?
How to detach the stand and the base 27
Care and cleaning 8
I need more support.
Product support 3
Servicing 9

6
Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must be
used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be
damaged or frayed.
• To avoid possible damage to the monitor, do not use it in a region where power supply is
unstable.
• Ensure that the power cord is connected to a grounded power outlet before turning on the
monitor.
• To avoid possible danger, observe the total electric load when using the monitor with a
(multi-outlet) extension cord.
• Always turn off the monitor before unplugging the power cord.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or
equal to H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to
H05VV-F or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your product. Use of another type of power adapter
will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge the
battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do
not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit
if it is damaged or exposed to excess moisture.
Installation
• Do not use your monitor under any of the following environmental conditions:
• Extremely high or low temperature, or in direct sunlight
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

7
• Dusty places
• Highly humid, exposed to rain, or close to water
• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles
• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items
(including audio amplifiers)
• An enclosed place (such as a closet or bookcase) without appropriate ventilation
• An uneven or sloping surface
• Exposed to chemical substances or smoke
• Carry the monitor carefully.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Ensure that children do not hang or climb onto the monitor.
• Keep all packing bags out of reach of children.
Operation
• To protect your eyesight, please refer to the user manual to set the optimal screen resolution
and the viewing distance.
• To reduce eye fatigue, take a break on a regular basis while using the monitor.
• Avoid taking either one of the following actions for a long time. Otherwise, burn marks may
occur.
• Play images that cannot occupy the screen entirely.
• Place a still image on the screen.
• To avoid possible damage to the monitor, do not touch the monitor panel by finger tip, pen, or
any other sharp objects.
• Excessively frequent plug and unplug of video connectors may cause damage to the monitor.
• This monitor is designed mainly for personal use. If you want to use the monitor in a public
place or a harsh environment, contact your nearest BenQ service center for assistance.
• To avoid possible electric shock, do not dissemble or repair the monitor.
• If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest
BenQ service center for assistance immediately.
Caution
• The distance between you and the monitor should be 2.5 to 3 times the diagonal width of the
screen.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.
Safety notice for remote control (applicable if a remote
control is provided)
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in
malfunction.
• Confirm there is no object between the remote control and the remote sensor of the product.
• When the remote control will not be used for an extended period, remove the batteries.

8
Battery safety notice (applicable if a remote control is
provided)
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the
following:
• Always ensure that the batteries are inserted with the positive and negative terminals in the
correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause
chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out
of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as
possible.
• Due to varying storage conditions, the battery life for the batteries included with your product
may be shortened. Replace them within 3 months or as soon as you can after initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local
regulations or waste disposal provider.
If the supplied remote control contains a coin / button cell battery, pay attention to the following
notice as well.
• Do not ingest battery. Chemical Burn Hazard.
• The remote control supplied with this product contains a coin / button cell battery. If the coin /
button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead
to death.
• Keep new and used batteries away from children. If the battery compartment does not close
securely, stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body, seek
immediate medical attention.
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches
on the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable
enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the monitor.
• Always unplug the product from the power outlet before cleaning. Clean the monitor surface
with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need to
transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and identification
markings.

9
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose you
to dangerous voltages or other risks. If any of the above mentioned misuse or other accident
such as dropping or mishandling occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more
support.
General warranty information
Note that the monitor warranty may be void if any of the following conditions occurs:
• Documents required for warranty services have been altered by unauthorized use or is illegible.
• The model number or production number on the product has been altered, deleted, removed or
made illegible.
• Repairs, modifications, or alterations have been made by unauthorized service organizations or
persons.
• Damage caused by improper storage of the monitor (including but not limited to force majeure,
direct exposure to sunlight, water, or fire).
• Reception problems occurred due to external signals (such as antenna, Cable TV) outside the
monitor.
• Defects caused by abuse or misuse of the monitor.
• Before using the monitor, it is the sole responsibility of the user to check whether the monitor is
compatible with local technical standards if the user brings the monitor out of its intended
sales area. Failure to do so may cause product breakdown and the user will have the pay the
repairing costs.
• It is the sole responsibility of the user if problems (such as data loss and system failure)
occurred due to non-factory provided software, parts, and/or non-original accessories.
• Please use the original accessories (e.g. power cable) only with the device to avoid possible
dangers such as electric shock and fire.
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form, for
example: Menu > System > Information.
Icon /
Symbol Item Meaning
Warning Information mainly to prevent the damage to components, data, or
personal injury caused by misuse and improper operation or
behavior.
Tip Useful information for completing a task.
Note Supplementary information.

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Table of Contents
Copyright .............................................................................................................................. 2
Disclaimer ............................................................................................................................ 2
Product support ................................................................................................................... 3
Q&A index ............................................................................................................................ 4
Safety precautions .............................................................................................................. 6
Power safety ....................................................................................................................................... 6
Installation........................................................................................................................................... 6
Operation............................................................................................................................................. 7
Safety notice for remote control (applicable if a remote control is provided)................................ 7
Battery safety notice (applicable if a remote control is provided) .................................................. 8
Care and cleaning ............................................................................................................................... 8
Servicing .............................................................................................................................................. 9
General warranty information ............................................................................................................ 9
Getting started ................................................................................................................... 12
Getting to know your monitor ........................................................................................... 14
Front view .......................................................................................................................................... 14
Back view........................................................................................................................................... 14
Power delivery of USB-C™ ports on your monitor ...........................................................................15
Connections ......................................................................................................................................16
Getting to know your remote control ............................................................................... 17
Front view .......................................................................................................................................... 17
Installing the battery......................................................................................................................... 18
How to assemble your monitor hardware ....................................................................... 20
How to detach the stand and the base ............................................................................................27
Using the monitor wall mounting kit (purchased separately) ........................................................29
How to adjust your monitor .............................................................................................. 30
The remote control and its effective range..................................................................................... 30
The control panel .............................................................................................................................. 30
5-way controller and basic menu operations ..................................................................................31
Setting up your monitor for different scenarios.............................................................................. 32
Switching the inputs quickly............................................................................................................. 33
Working with the Quick Menu.......................................................................................................... 34
Available menu options to each Color Mode ..................................................................................36
Adjustable OSD settings................................................................................................................... 36
Working with the HDRi hot key......................................................................................................... 37
Adjusting screen brightness automatically (Bright Intelligence Plus) .......................................... 37
Working with HDR technology ......................................................................................................... 38
Choosing a game mode quickly....................................................................................................... 39
Choosing an audio scenario............................................................................................................. 39
Activating Lighting............................................................................................................................ 40

11
Adjusting display mode or size........................................................................................................ 40
Choosing an appropriate color mode.............................................................................................. 40
Connecting the monitor to your MacBook series product ............................................................. 40
Enabling color vision accessibility (Color Weakness).................................................................... 40
Displaying two or more sources at the same time (Multiple-Input) ............................................. 41
Activating the FreeSync™ function................................................................................................... 41
Working with Video Format Support technology............................................................................ 42
Initial setup for playing games at 120 Hz........................................................................................ 42
Preventing image retention .............................................................................................................. 43
Working with two or more video sources with one set of keyboard and mouse (KVM).............. 44
Navigating the main menu ................................................................................................ 45
Input menu ........................................................................................................................................46
Quick Menu .......................................................................................................................................47
Color Mode menu .............................................................................................................................49
Multiple-Input menu .........................................................................................................................52
Eye Care menu ..................................................................................................................................54
Audio menu .......................................................................................................................................56
Lighting menu ...................................................................................................................................58
System menu ....................................................................................................................................60
Troubleshooting ................................................................................................................64
Frequently asked questions (FAQ) .................................................................................................. 64
Need more help?............................................................................................................................... 66
10/3/22
EX480UZ-EM-V0

12
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ OLED Monitor
Monitor Stand
Monitor Base
Quick Start Guide
Safety Instructions
Regulatory Statements
Power Cord
(Supplied item may differ by model or
region.)
Quick Start Guide
Safety
Instructions
Regulatory
Statements

13
Remote Control
(RC-0012, with one CR2032 battery)
VESA Cover
Screwdriver and 4 Screws (for stand
installation)
Video Cable: HDMI
Video Cable: DP
USB Cable
Video Cable USB-C™
• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region. And the package contents may subject to change without prior notice. For cables
that are not supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
• Accessories and cables may be included or sold separately depending on the product supplied for your
region.
Always keep the product and accessories out of reach of small children.

14
Getting to know your monitor
Front view
Back view
1. Speakers
2. Woofer speaker
3. Light sensor / IR receiver
4. Looping key (Input key)
5. 5-way controller
6. Power button
7. Power LED indicator
8. HDRi hot key
9. VESA cover
10. RGB light
11. DC power input jack
12. Kensington lock slot
13. USB 3.1 port x 2 (downstream;
connecting to USB devices)
14. USB 3.1 port (upstream; connecting
to the PC)
15. USB-C™ port (for video, data transfer
and power delivery up to 90W)
16. DisplayPort socket
17. HDMI socket x 2
18. SPDIF port
19. Headphone jack
• The USB data transmission speed varies according to you selection in USB-C configuration on page 63.
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
8
7
116
5
4
23
1
19
1
9
1
13
14
15
16
17
18

15
Power delivery of USB-C™ ports on your monitor
With the power delivery function, your monitor helps supply power to the connected USB-C™
devices. Available power varies by port. Make sure the devices are connected to the appropriate
ports to be activated properly with sufficient power.
• A connected device needs to be equipped with a USB-C™ connector that supports charging
function via USB power delivery.
• The connected device can be charged via USB-C™ port even when the monitor is in power
saving mode.(*)
• The USB power delivery is up to 90W. If the connected device requires more than the delivered
power for operation or for boot up (when the battery is drained), use the original power adapter
that came with the device.
• The information is based on the standard testing criteria and is provided for reference. The
compatibility is not guaranteed as the user environments vary. If a separately purchased
USB-C™ cable is used, make sure the cable is certified by USB-IF and is full-featured, with power
delivery and video / audio / data transfer functions.
EX480UZ
USB-C™ 90W
5V / 3A
9V / 3A
12V / 3A
15V / 3A
20V / 4.5A
*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is
enabled. Go to System > USB-C Awake and select ON.

16
Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 24 - 24.
PC / Notebook /
Gaming console
Headphone
USB peripherals
(USB 3.1)
Amplifier
or
or
or
or

17
Getting to know your remote control
Front view
No. Name Key Description
1 Power key Turns the power on or off.
2 OK key • Enters sub menu.
• Confirms the selection.
3 Navigation
keys • Goes to the previous menu item.
• For up / increase adjustment
Enters sub menus.
• Goes to the next menu item.
• For down / decrease adjustment.
• Returns to the previous menu.
• Exits OSD menu.
4 HDRi hot key Accesses a list of HDR options. Press repeatedly to cycle
through these options. See Working with the HDRi hot key
on page 37 for more information.
5Multiple-Input
key Accesses a list of Multiple-Input options. See Displaying two or more sources at the same time (Multiple-Input) on
page 41 for more information.
6Quick Menu
key Activates the Quick Menu. See Working with the Quick Menu on page 34 for more information.
7 Mute key Mutes / unmutes the volume.
8Volumedown
key Decreases the volume.
9 Input source
key Accesses a list of available input sources. Press repeatedly to cycle through these options.
1
2
4
5
6
7
8
9
10
11
12
3

18
Installing the battery
10 Game Mode
key Accesses a list of Game Mode options. Press repeatedly to cycle through these options. See Choosing a game mode
quickly on page 39 for more information.
11 Audio Scenario
key
Accesses a list of Audio Scenario options. Press repeatedly
to cycle through these options. See Audio mode on page 56
for more information.
12 Volume up key Increases the volume.
OSD = On Screen Display.
No. Name Key Description
1. Turn over the remote control. Use a cross-pointed
screwdriver to release the screw that fixing the cover to
the remote control, and then detach the cover as illus-
trated. The use of a magnetic-head screwdriver is rec-
ommended to avoid of losing the screw
2. Press down the upper part of the battery so you can
remove the battery from the lower part as illustrated.
3. Remove the battery insulation sheet.
2
1
2
1

19
4. Replace the provided battery (CR2032) onto the battery
holder properly. Make sure that the positive terminal (+)
faces upward.
5. Replace the battery cover and secure the screw. The
remote control is ready to use now.
• Keep the remote control and the battery out of reach of children.
• The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell battery
is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
• If the remote control will not be used for an extended period of time, remove the battery.
2
1
2
1

20
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending
on the purchased model.
• The supported timing may vary by input signal. Download Resolution file from the website (see Product
support on page 3). Refer to "Preset display modes" in Resolution file for more information.
• Avoid finger pressure on the screen surface. Finger pressure on the screen surface is prohibited. The
screen may be damaged by excessive force.
• Consider the size and the weight of the product, you need assistance from another person when
assembling or moving the monitor.
• Your monitor comes with an ultra-slimmed OLED panel and should be handled carefully. Never touch the
upper part of the panel under any circumstances. Pressure or excessive force on the screen surface is
prohibited as well.
• Be careful when handling the sharp monitor base and protect yourself from any physical harm.
1. Prepare the area.
To unbox your product, you will need a clean area of about 300 x 120 cm on the floor.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or
a mouse will crack the glass or damage the OLED substrate voiding your warranty. Sliding or scraping the
monitor around on your desk will scratch or damage the monitor surround and controls.
2. Attach the monitor base.
Open the top cover of the package. Grab the tapes to
lay the package down carefully on the floor. Make sure
it is the printing of the product’s rear view facing
upwards as illustrated.
Hold the box tight from the holders at the bottoms,
and grab the tapes to take the EPE cushions and the
package contents out.