BenQ G Series User manual

LCD Monitor
User Manual
Stylish Monitor with Eye Care Technology | G Series

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Copyright
Copyright © 2022 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of
BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied,
with respect to the contents hereof and specifically disclaims any warranties,
merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves
the right to revise this publication and to make changes from time to time in the contents
hereof without obligation of BenQ Corporation to notify any person of such revision or
changes.
BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates
the primary cause of monitor flicker, making it easier on the eyes. The performance of
flicker-free may be affected by external factors such as poor cable quality, unstable power
supply, signal interference, or poor grounding, and not limited to the above mentioned
external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international
regulatory requirement and standards pertaining to environmental management, BenQ has
spared no efforts in pushing our initiatives further to incorporate life cycle design in the
aspects of material selection, manufacturing, packaging, transportation, using and disposal
of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each
product, hoping to ensure that consumers make informed green choices at purchase.
Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's
environmental commitments and achievements.

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Product support
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit
the website for the latest version of this document and other product information. Available
files vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may
vary by region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This
document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product.
Always contact the local customer service for servicing within the warranty period. If you wish
to repair an out-of-warranty product, you are recommended to go to a qualified service
personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the
product unless you are aware of the consequences. If you cannot find the dismantled
information on your product, contact the local customer service for assistance.
EPREL Registration Number:
GW2790QT: 1384814
GW3290QT: 1392381

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Q&A index
Start with the topics that you are interested in.
Setup
Useful tools to enhance efficiency
Menus and accessories
Maintenance and product support
How to set up the monitor and turn it on?
Safety precautions 5
How to assemble your monitor hardware 17
How to adjust the monitor viewing angle?
Viewing angle adjustment 25
How to wall mount the monitor?
Using the monitor wall mounting kit (purchased separately) 26
How to improve vocal sounds during conference calls?
Working with the built-in Noise Cancellation Microphone 33
Working with the Noise Filter Speakers 33
How to connect two ore more monitors to have more screen
space?
Connecting multiple monitors via MST (Multi-Stream Transport) 35
How to use the OSD menu?
5-way controller and basic menu operations 28
Navigating the main menu 37
How to clean the monitor?
Care and cleaning 8
How to keep the monitor not in use for a long time?
How to detach the stand and the base 22
Care and cleaning 8
I need more support.
Product support 3
Servicing 8

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Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If
you are not sure of the type of power available, consult your dealer or local power
company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2
must be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be
damaged or frayed.
• To avoid possible damage to the monitor, do not use it in a region where power supply is
unstable.
• Ensure that the power cord is connected to a grounded power outlet before turning on the
monitor.
• To avoid possible danger, observe the total electric load when using the monitor with a
(multi-outlet) extension cord.
• Always turn off the monitor before unplugging the power cord.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater
or equal to H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal
to H05VV-F or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or
charge the battery. Do not cover the power adapter with paper or other objects that will
reduce cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace
the unit if it is damaged or exposed to excess moisture.
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

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Installation
• Do not use your monitor under any of the following environmental conditions:
• Extremely high or low temperature, or in direct sunlight
• Dusty places
• Highly humid, exposed to rain, or close to water
• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles
• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating
items (including audio amplifiers)
• An enclosed place (such as a closet or bookcase) without appropriate ventilation
• An uneven or sloping surface
• Exposed to chemical substances or smoke
• Carry the monitor carefully.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to
the monitor.
• Ensure that children do not hang or climb onto the monitor.
• Keep all packing bags out of reach of children.
Operation
• To protect your eyesight, please refer to the user manual to set the optimal screen
resolution and the viewing distance.
• To reduce eye fatigue, take a break on a regular basis while using the monitor.
• Avoid taking either one of the following actions for a long time. Otherwise, burn marks
may occur.
• Play images that cannot occupy the screen entirely.
• Place a still image on the screen.
• To avoid possible damage to the monitor, do not touch the monitor panel by finger tip,
pen, or any other sharp objects.
• Excessively frequent plug and unplug of video connectors may cause damage to the
monitor.
• This monitor is designed mainly for personal use. If you want to use the monitor in a
public place or a harsh environment, contact your nearest BenQ service center for
assistance.
• To avoid possible electric shock, do not dissemble or repair the monitor.
• If a bad smell or an abnormal sound appears to come from the monitor, contact your
nearest BenQ service center for assistance immediately.

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Caution
• The distance between you and the monitor should be 2.5 to 3 times the diagonal width of
the screen.
• Looking at the screen for an extended period of time causes eye fatigue and may
deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product
use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.
Safety notice for remote control (applicable if a
remote control is provided)
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in
malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the batteries.
Battery safety notice (applicable if a remote control is
provided)
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note
the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or
cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local
regulations or waste disposal provider.
If the supplied remote control contains a coin / button cell battery, pay attention to the
following notice as well.
• Do not ingest battery. Chemical Burn Hazard.
• The remote control supplied with this product contains a coin / button cell battery. If the
coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours
and can lead to death.
• Keep new and used batteries away from children. If the battery compartment does not
close securely, stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body,
seek immediate medical attention.

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Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to
the monitor.
• Consider keeping the box and packaging in storage for use in the future when you may
need to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltages or other risks. If any of the above mentioned misuse or
other accident such as dropping or mishandling occurs, contact qualified service
personnel for servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more
support.
General warranty information
Note that the monitor warranty may be void if any of the following conditions occurs:
• Documents required for warranty services have been altered by unauthorized use or is
illegible.
• The model number or production number on the product has been altered, deleted,
removed or made illegible.
• Repairs, modifications, or alterations have been made by unauthorized service
organizations or persons.
• Damage caused by improper storage of the monitor (including but not limited to force
majeure, direct exposure to sunlight, water, or fire).
• Reception problems occurred due to external signals (such as antenna, Cable TV) outside
the monitor.
• Defects caused by abuse or misuse of the monitor.

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• Before using the monitor, it is the sole responsibility of the user to check whether the
monitor is compatible with local technical standards if the user brings the monitor out of
its intended sales area. Failure to do so may cause product breakdown and the user will
have the pay the repairing costs.
• It is the sole responsibility of the user if problems (such as data loss and system failure)
occurred due to non-factory provided software, parts, and/or non-original accessories.
• Please use the original accessories (e.g. power cable) only with the device to avoid
possible dangers such as electric shock and fire.
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form, for
example: Menu > System > Information.
Icon /
Symbol Item Meaning
Warning Information mainly to prevent the damage to components,
data, or personal injury caused by misuse and improper
operation or behavior.
Tip Useful information for completing a task.
Note Supplementary information.

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Table of Contents
Copyright .......................................................................................................................2
Product support ............................................................................................................3
Q&A index ......................................................................................................................4
Safety precautions .......................................................................................................5
Power safety............................................................................................................................... 5
Installation .................................................................................................................................. 6
Operation .................................................................................................................................... 6
Safety notice for remote control (applicable if a remote control is provided) ....................... 7
Battery safety notice (applicable if a remote control is provided).......................................... 7
Care and cleaning....................................................................................................................... 8
Servicing...................................................................................................................................... 8
General warranty information.................................................................................................... 8
Getting started ........................................................................................................... 12
Getting to know your monitor ................................................................................... 14
Front view.................................................................................................................................. 14
Back view .................................................................................................................................. 14
Connections ............................................................................................................................. 15
Power delivery of USB-C™ ports on your monitor .................................................................. 16
How to assemble your monitor hardware ............................................................... 17
How to detach the stand and the base .................................................................................. 22
Adjusting the monitor height .................................................................................................. 23
Rotating the monitor ............................................................................................................... 24
Viewing angle adjustment ....................................................................................................... 25
Using the monitor wall mounting kit (purchased separately) .............................................. 26
How to adjust your monitor ...................................................................................... 27
The control panel...................................................................................................................... 27
5-way controller and basic menu operations ........................................................................ 28
Working with the Quick Menu ................................................................................................. 29
Adjusting display mode............................................................................................................ 30
Choosing an appropriate picture mode (color mode)............................................................ 30
Working with Low Blue Light Plus .......................................................................................... 30
Available menu options to each Color Mode ......................................................................... 31
Adjusting screen brightness automatically (Bright Intelligence Gen2) ................................ 32
Enabling color vision accessibility (Color Weakness) ........................................................... 32
Working with the built-in Noise Cancellation Microphone..................................................... 33
Working with the Noise Filter Speakers .................................................................................. 33
Charging the connected device via USB-C™ port ................................................................... 34
Connecting multiple monitors via MST (Multi-Stream Transport) ....................................... 35
Working with a Mac series product......................................................................................... 36