BenQ RP6504 User manual

BenQ Board
RP6504/RP7504/RP8604
Interactive Flat Panel
User Manual
V 1.00

i
Copyright and disclaimer
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents of this document. BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents thereof without obligation to
notify any person of such revision or changes.
HDMI trademark disclaimer
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI
Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Copyright
Copyright 2023 BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

ii
Product Support
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document and other product information. Available files
vary by model.
• Make sure your computer is connected to the Internet.
• Visit the local website from www.BenQ.com. The website layout and content may vary by
region/country.
• User manual and related document: www.BenQ.com > Business > SUPPORT > Downloads >
model name > User Manual
• (EU only) Dismantled information: Available on the user manual download page. This
document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product.
Always contact the local customer service for servicing within the warranty period. If you
wish to repair an out-of-warranty product, you are recommended to go to a qualified service
personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble
the product unless you are aware of the consequences. If you cannot find the dismantled
information on your product, contact the local customer service for assistance.

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Table of contents
Copyright and disclaimer...................................................................................................................... i
Product Support..........................................................................................................................................ii
Safety warnings and precautions ...................................................................................................... 1
Important safety instructions...............................................................................................................2
Notes on this display.............................................................................................................................................. 2
Notes on the LCD panel of this display...................................................................................................... 2
Notes on cleaning the display.........................................................................................................................3
Safety notice for remote control.................................................................................................................... 3
Battery safety notice.............................................................................................................................................. 3
BenQ ecoFACTS .........................................................................................................................................................3
Package contents......................................................................................................................................5
Set up the display......................................................................................................................................6
Install the display on a wall...............................................................................................................................6
Install camera............................................................................................................................................................. 7
Install external PC.....................................................................................................................................................8
Parts of the display and their functions...........................................................................................9
Front panel....................................................................................................................................................................9
Rear panel.................................................................................................................................................................... 10
Remote control ..........................................................................................................................................................12
Using touch pen to launch EZWrite............................................................................................................. 14
Connections................................................................................................................................................15
Connect power ......................................................................................................................................................... 15
Turn the display on or off................................................................................................................................... 15
Connect the touch module.............................................................................................................................. 16
Connect the VGA input.........................................................................................................................................17
Connect the digital inputs .................................................................................................................................17
Connect the video output................................................................................................................................. 18
Connect to serial port .......................................................................................................................................... 18
Initial setup ..................................................................................................................................................19
Enable AMS service ................................................................................................................................................ 19
Log in to BenQ Board.............................................................................................................................................20
BenQ service interface ........................................................................................................................................20
Set up the Internet connection......................................................................................................................22
System update..........................................................................................................................................................23
Google system interface....................................................................................................................................24
Menu operations .......................................................................................................................................25

iii
Connection settings..............................................................................................................................................25
Display settings ........................................................................................................................................................27
Audio settings............................................................................................................................................................29
Advanced settings .................................................................................................................................................30
Floating tool.................................................................................................................................................32
Apps................................................................................................................................................................33
Supported media formats ................................................................................................................... 34
Product information................................................................................................................................ 36
Specications.............................................................................................................................................................36
Dimensions (RP6504)...........................................................................................................................................39
Dimensions (RP7504) ...........................................................................................................................................40
Dimensions (RP8604)........................................................................................................................................... 41
Supported input signal resolution...............................................................................................................42
Troubleshooting ....................................................................................................................................... 43
2023/11/06

1
Safety warnings and precautions
THIS EQUIPMENT MUST BE GROUNDED
To ensure safe operation, the three-pin plug must
be inserted only into a standard three-pin power
outlet which is effectively grounded through
normal household wiring. Extension cords used
with the equipment must have three cores and be
correctly wired to provide connection to the ground.
Wrongly wired extension cords are a major cause of
fatalities.
The fact that the equipment operates satisfactorily
does not imply that the power outlet is grounded
or that the installation is completely safe. For your
safety, if you are in any doubt about the effective
grounding of the power outlet, please consult a
qualified electrician.
The lightning flash with arrowhead symbol, within
an equilateral triangle, is intended to alert the user
to the presence of uninsulated "dangerous voltage"
within the product's enclosure that may be of
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the
appliance.
The mains plug of the power supply cord shall remain readily operable. The AC receptacle
(mains socket outlet) shall be installed near the equipment and shall be easily accessible. To
completely disconnect this equipment from the AC mains, disconnect the power cord plug from
the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where
it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow the
splashing or spraying of water onto the display, like in front of an open window where rain
water may enter.
• Do not install this display in a confined space without proper ventilation and air circulation,
such as in a closed cabinet. Allow proper space around the display for dissipating heat
inside. Do not block any openings and vents on the display. Overheating may result in
hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to ensure
the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough to
sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside.
Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is required
before use.

2
Important safety instructions
1. Do not use this apparatus near water.
2. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
3. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
4. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding-type plug has two blades and
a third grounding prong. The wide blade or the third prong are provided for your safety. If
the provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
5. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
6. Only use attachments/accessories specified by the manufacturer.
7. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the cart/
apparatus combination to avoid injury from tip-over. Unplug this apparatus during
lightning storms or when unused for long periods of time.
8. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
Notes on this display
• To prevent the risk of physical injuries, do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport the
display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass
which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal
substrate is also liable to damage under excessive force or extreme temperatures. Please
handle with care.
• The response time and brightness of the LCD panel may vary with the ambient temperature.
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the
LCD panel, as the heat may damage the panel and the external casing of the display, and the
bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured according
to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels
may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the
LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to ‘screen burn-in’ or ‘image retention’ which can be found on the screen
as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still
images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for
more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with
the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9
aspect ratio over a long period of time, otherwise there may be visible burn marks on the
screen as two vertical lines.

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• Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it’s a natural phenomenon and will not affect the operation of the display. This
condensation will usually disappear after around 2 hours of normal operation.
• RM series does not offer image retention function. For more information, please refer to
installation guide. If a still image is required for a display, it is recommended to enable Pixel
shift.
• RM series does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
Notes on cleaning the display
Please clean the frame when there is sign of malfunction on the touch screen.
1. Before you clean the screen, make sure the display is turned off, and unplug the power cord.
2. Remove dust or dirt from the screen with a dry cleaning cloth. Make sure to use minimal
force, and don’t press hard on the screen.
- Never use paper towels or anything that could leave streaks or lint on the screen.
3. Moisten a clean soft, lint-free cloth with some cleaning alcohol such as 70% isopropyl.
Gently go over the entire screen and wipe it down.
- Never use hazardous chemicals or ammonia-based cleaners
- Never fully soak the microfiber cloths in liquid.
- Never spray liquids directly onto the screen.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in
malfunction.
• Confirm there is no object between the remote control and the remote sensor of the product.
• When the remote control will not be used for an extended period, remove the batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the
following:
• Always ensure that the batteries are inserted with the positive and negative terminals in the
correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or
cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps
out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as
soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your product
may be shortened. Replace them within 3 months or as soon as you can after initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local
regulations or waste disposal provider.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with
the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no

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efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material
selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ
ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that
consumers make informed green choices at purchase. Check out BenQ’s CSR Website at http://
csr.BenQ.com/ for more details on BenQ’s environmental commitments and achievements.

5
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display Power cord (by region) VGA cable x1 2.4 GHz remote control
HDMI cable x1 Touch USB cable x1 USB Type-C cable x1 AAA battery x2 *
Touch pen (with NFC
tag) x2 Camera mounting kit Wall mount (with installation screws)
Wireless USB Adapter
(WD02AT) *
User documents
(Quick start guide, wall mount installation
guide, regulation sheets)
• *: Availability may vary. Purchase separately if the accessories are not included in the package.
• The type of power cord supplied may differ from that illustrated depending on your region of purchase.
• Before discarding the package, check that you haven’t left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the
package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.

6
Set up the display
Please pay attention to the following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this display by only one
person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the display to fall or
malfunction.
• Stability Hazard: The flat panel may fall, causing serious personal injury or death. To prevent injury, this flat
panel must be securely attached to the wall in accordance with the installation instructions.
Install the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure
that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Identify the wall mounting screw holes on the back of the display as shown in the
illustration.
A
B
Dimension VESA spec. (A x B) Screw type Quantity
65" 600 x 400 mm M8 x 25L 4
75" 800 x 400 mm M8 x 25L 4
86" 800 x 600 mm M8 x 25L 4
4. Install the wall mounting bracket on the display and attach the display to the wall according
to the mounting bracket’s instructions. The length of the screw should exceed the thickness
of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and
secured properly. (Recommended torque: 470 - 635N•cm).
Thickness of the
wall mounting
bracket
25 mm
(0.98")
LCD
display
• To maintain proper ventilation, keep at least 10 mm of clear space from the
back cover of the display to the wall.
• Please consult a professional technician for wall mount installations.
The manufacturer accepts no liability for installations not performed by a
professional technician.
10mm (0.39")

7
Install camera
Set up your webcam on the top of the display. Two installation methods are provided depends
on the connection port of your webcam.
• For USB-C camera (DV01K)
• For USB-A camera (DVY32)
For USB-C camera (DV01K)
The mounting components you need:
M3 screw x 2
1. Connect your camera to the USB-C port on
the top of the display.
2. Secure the camera with the provided screws.
For USB-A camera (DVY32)
The mounting components you need:
Mount 1/4" screw (8mm) M3x5 mm screw x 2
To install the camera mount:
1. Place your camera onto the mount and
secure the camera by screwing the 1/4"
screw into the camera screw hole.

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2. Tilt the camera downward.
3. Install the mount with two M3x5mm screws
on the top of the display.
4. Tilt the camera back.
Install external PC
The back of the display has four screw holes at its bottom-left side with a dimension of VESA
mount 75x75 mm. You can secure the PC onto the display with four screws (maximum torque:
4-5 kgf-cm).

9
Parts of the display and their functions
Front panel
10 11 12 13 14 15 16 172 3 4 5 6
7
8
91
No. Name Description
1TYPE-C* Connects to USB-C devices for power delivery and data transfer.
Supports the transmission of video, audio, and touch function.
2HDMI Connects to video sources that support the HDMI interface.
3TOUCH Supports touch signal input from an external computer.
4PUBLIC 3.0* Connects USB devices such as keyboards, mouse, and USB
flash drives.
5MIC-IN
Connects a microphone to send out amplified audio from the
display speaker.
This port only supports 3.5 mm TRS connector (2 rings).
6Air ionizer Releases negative ions.
7Array microphones Receives and transmits sound from near the display.
8PIR sensor Triggers the air ionizer when detecting human body near the
display.
9NFC sensor
• Tap NFC card for AMS login.
• Use touch pen to launch EZWrite. See Using touch pen to
launch EZWrite on page 13 for details.
10 Ambient light sensor Detects the ambient light around the display.
11 IR signal receiver Receives infrared signals from remote control.
12 Power • Tap to enter energy saving mode.
• Press and hold for 4 seconds or more to power off.
13 Home Returns to the main screen.
14 Return Returns to the previous menu.
15 Menu Enters the function menu.

1010
No. Name Description
16 Volume down Decreases the volume.
17 Volume up Increases the volume.
Rear panel
See Connections on page 15 for details.
2
3
4
5
5
6
7
9 10 11
1
12 13 14 158
18
17 16
3.0
No. Name Description
1EARPHONE Connects to external speakers or earphones.
This port does not support microphone function.
2TYPE-C Connects to USB-C devices for data transfer.
3PUBLIC 3.0* Connects USB devices such as keyboards, mouse, and USB flash
drives.
4HDMI-OUT Connects to display devices with an HDMI input.
5TOUCH 1 /
TOUCH 2 Supports touch signal input from an external computer.
6HDMI 1 / HDMI 2 /
HDMI 3 Connects to video sources that support the HDMI interface.
7TYPE-C* Connects to USB-C devices for power delivery and data transfer.
Supports the transmission of video, audio, and touch function.
8USB 3.0 Unscrew the USB cover to access the USB slot for the wireless
USB adapter and the remote control USB receiver.
9USB 2.0 Connects USB devices such as keyboards, mice, and USB flash
drives.
10 SPDIF Connects the SPDIF cable from external audio devices to the
display for audio out.
11 RS232 Serial interface, used for mutual transfer of data between devices.

11
No. Name Description
12 LAN Supports LAN In & Out, 10/100/1000 Mbps for Android system
and OPS.
13 VGA Receives video input from an external device (such as a computer).
14 PC AUDIO-IN Receives audio input from an external device.
15 DP IN Connects a video source to a display device.
16 PUBLIC 3.0* Connects to USB devices such as web cameras or USB flash
drives.
For port 16 & 17, use only one port at a time.
17 TYPE-C*
18 OPS Slot Supports installation of an OPS (Open Pluggable Specification)
device.
* With these smart ports, a laptop (connected to BenQ Board via USB Type-C or HDMI + Touch USB) can use
the USB devices, speakers, and external cameras from BenQ Board to enhance the conference experience.
Please note that the built-in array microphone can only be accessed by an OPS source.
• USB 2.0: 5V 500mA / USB3.0: 5V 900mA
• Rear Type-C (data transfer only): 5V 0.9A
• Rear Type-C:
• 5V 3A=15W (with OPS)
• 15V 3A=45W (without OPS & turn on front 100W )
• 20V 3.25A=65W (without OPS & turn off front 100W)
• Front Type-C:
• 5V 3A=15W (without OPS)
• 15V 3A=45W (without OPS)
• 20V 3.25A=65W (with OPS; without OPS & turn off front 100W)
• 20V 5A=100W (without OPS & turn on front 100W )
• OPS= 18V 5A; 90W
• : Direct Current / DC
• : Alternating Current /AC
• Turn on/off Front USB-C 100W charging from Settings > Advanced.
• The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0).
• RP04 has a limit to the number of USB ports you can connect to. Do not connect a USB hub to the display
when all USB ports are occupied, as new devices may not be recognized by the system.

12
Remote control
16
15
14
12
11
10
13
17
1
2
4
8
9
3
5
6
7
No. Icon Description
1Turns the display on or off.
2Pointer key. Press to activate the spotlight or pointer function and follow
the instructions on the screen.
3Press to view and switch between recent apps and input sources.
4Press to open or close the menu.
5Direction key. Press for upward selection.
6Direction key. Press for left selection.
7Press to proceed
8Direction key. Press for right selection.
9Direction key. Press for downward selection.
10 Android system main screen button.
11 Return key
12 Press to activate Google Assistant. Say commands to control the BenQ
Board.
13 / Volume up/down.
14 FREEZE Freeze screen
15 BLANK One key for blank screen. Go to > Display > Advanced options >
Blank button on remote to set up different blank mode.
16 Microphone
17 The USB receiver to pair with the remote control. See Use BenQ Board by
remote control on page 13 for details.

13
Install remote control batteries
1. Open the remote control battery cover.
2. Insert the supplied batteries, ensuring the positive and negative ends are facing in the
correct direction.
The supplied batteries are provided for your convenience so that you can operate the display straight
away. You should replace them as soon as possible.
3. Put the cover back on.
Use BenQ Board by remote control
1. Insert the remote control USB receiver into the USB-A ports at the lower left corner on the
rear side of the display.
2. Aim the remote control at the sensor at the display’s bottom-right side within a distance of
less than 8m, and a horizontal and vertical angle of less than 60 degrees.
Max. 8 m
• The remote control and the USB receiver have been paired by default.
• This remote control applies only to a specific model and operating systems. Contact your reseller if you
have any question.

14
Pair the remote control and the USB receiver
If you are experiencing issues using the function key on the remote control, please follow the
steps and pair again the remote control to resolve the issue:
1. Insert the USB receiver to BenQ Board’s USB port and place the remote control near it.
2. Press the and BLANK at the same time, and the indicator light will start flashing.
3. The pairing is completed once the indicator stops flashing.
Remote control usage tips
• Avoid getting the remote control wet or store it in humid environments (like bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong light, the
remote control may not operate properly. In this situation, change the light source, readjust
the angle of the display, or operate the remote control from a location closer to display’s
remote control sensor window.
Using touch pen to launch EZWrite
Tap the thick tip of the touch pen on the display’s NFC sensor to launch EZWrite. Note that the
horizontal and vertical angle should be less than 30 degrees.

15
Connections
Connect power
1. Plug one end of the power cord into the power jack on the display and the other end into an
appropriate power outlet.
2. Set the power switch to ON (I). The system will enter standby mode.
21
• The supplied power cord is suitable for use with 110-240V AC power only.
• The power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears damaged or
frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers. There are
dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move
the display.
Turn the display on or off
• To turn on the display, press the power button on the control panel or on the remote control.
• To turn off the display, press the power button on the control panel. The system will
automatically enter standby mode.
Signal receiver Power button
The display’s standby mode still consumes power. To completely cut off power supply, set the power switch
to OFF (O) and then disconnect the power cord from the power outlet.