
Troubleshooting Guide
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SYMPTOMS, MAINTENANCE & WARRANTY
Symptom Potential Faulty Component
Needed to be Replaced
BACK
Back wobbles side to side Hinge Assembly
Leaning back causes chair to lower Control Mechanism
SEAT
Seat rocks side to side Control Mechanism
Seat tips forward while seated Control Mechanism
Seat ops back while not in use Control Mechanism
Seat rises while not in use Control Mechanism
Seat lowers while not in use Cylinder
Seat lowers while in use,
or will not lower or raise Cylinder
GENERAL
Chair squeaks Control Mechanism
Nothing happens when pulling
height adjustment lever Cylinder/Control Mechanism
Footring slides down/will not stay
in place when secured Footring Bushing
Entire chair unstable or leans to one side Caster and/or Base
Casters sti to roll, or will not steer straight Caster(s)
(try cleaning them)
Proper Use &
Maintenance
7Use this product only for its
intended purpose
7Do not stand on footring
7Check that all bolts, screws and
knobs are tightly secured every
three months or as needed
7Do not overtighten handwheels
7Immediately remove the chair
from service if any damage or
failure is found
7Use mild detergent only
for cleaning
Warranty &
Customer Service
800-864-2991 x107
To expedite your service request,
please provide:
1. Chair model #
2. Reference #
(located on the small white label on the
control mechanism underneath seat)
3. Brief description of issue at hand