Beyertone Multilan User manual

BEYERTONE®

www.beyertone.com

e®

Announcement and Music-on-hold system

with LAN interface

©BEYERTONE GmbH • Max-Volmer-Strasse 29 • D-40724 Hilden

Tel.: +49 (0) 2103 / 24 80 0 • Fax: +49 (0) 2103 / 24 80 40

E-mail: info@beyertone.com •Internet: www.beyertone.com

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What’s included:

- beyertone®multiLAN appliance

- 2x RJ12 to RJ12 cable (for Announcement and MOH-LINE connection to

analogue ports)

- RJ11 to phone plug cable (alternative for MOH 3,5mm jack sockets)

- 3,5mm jack to RCA (Cinch) adapter (for MOH RCA ports)

- RJ45-RJ45 LAN cable (grey)

- LAN crossover cable (coloured, for direct configuration without switch or hub)

- 6 volt mains adapter

Safety precautions:

Set up the appliance in a dry location, never in damp or wet rooms.

The ambient temperature must not fall below 5°C or exceed 45°C.

To power the appliance, use only the mains adapter provided.

BEYERTONE provides no warranty for any damage to the appliance, or outages of

PBX and IT systems connected to it, arising from improper operation, incorrect

connection or the use of non-specified data.

When passing the appliance to a third party, always include full documentation.

The systems supplied are under constant development and improvement. Please note,

therefore, that the programming interface on the appliance may exhibit changes

compared with the information provided in this document. Such changes represent an

improvement in functionality and do not constitute grounds for complaint.

CE declaration of conformity:

The beyertone®multiLAN complies with the EU directives 2004/108/EC and

2006/95/EC by fulfilling the requirements of the relevant provisions of ΕΝ 55022 /

ΕΝ 55024 and EN 60950 (power supply).

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at his own expense. Modifications not expressly

approved by the manufacturer could void the user's authority to operated the equipment under FCC

rules.

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Contents

1. Functions..................................................................................................................5

2. Installation................................................................................................................6

2.1 MoH port.......................................................................................................................................... 6

2.2 Announcement ports ....................................................................................................................... 7

2.3 Network and power supply.............................................................................................................. 8

3. Basic Setup............................................................................................................10

3.1 General.......................................................................................................................................... 10

3.2 Network ......................................................................................................................................... 10

3.3 Settings.......................................................................................................................................... 12

4. Managing audio memory........................................................................................15

4.1 Loading mp3 audio data................................................................................................................ 15

4.2 Recording personal announcements............................................................................................. 16

5. Configuring music and announcements .................................................................18

5.1 Configuring music playback (MOH port) ....................................................................................... 18

5.2 Configuring LINE ports (announcements)..................................................................................... 21

5.3 Script programming....................................................................................................................... 22

6. Mailbox function .....................................................................................................26

6.1 Setting up the mailbox................................................................................................................... 26

6.2 Listen to messages by dial-in........................................................................................................ 27

6.3 Retrieve messages by via web page............................................................................................. 29

7. Operating modes and time control .........................................................................30

7.1 Manual switching........................................................................................................................... 30

7.2Time schedule control ................................................................................................................... 31

7.3 Holiday calendar............................................................................................................................ 31

8. musiweb download.................................................................................................33

8.1 Download details ........................................................................................................................... 35

9. Service functions....................................................................................................36

9.1 Default IP....................................................................................................................................... 36

9.2 Help and Log file............................................................................................................................ 36

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9.3 System reset.................................................................................................................................. 36

9.4 Updates and licence code............................................................................................................. 37

9.5 LED status indications................................................................................................................... 37

10. Factory settings......................................................................................................38

11. Troubleshooting and support..................................................................................39

12. Updates and royalty-free music files ......................................................................39

13. Specifications.........................................................................................................40

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1. Functions

The beyertone®multiLAN is a wear-free digital appliance for adding high-quality

announcements and music on hold to telephone systems that can easily and reliably be

updated via the integrated LAN interface using a web browser or by automatic http

download from a server.

‘Announcement before answering’ (ABA) is the name we give to a facility enabling

callers to be greeted automatically by a friendly welcome message. Callers are then

forwarded to the switchboard or an alternative telephone set. This helps to avoid lost

calls and gives your company a professional audio image.

Optionally, the beyertone® multiLAN can be upgraded by licence codes with features

like ‘Auto Attendant’ and ’Mailbox’. The Auto Attendant feature allows callers to connect

themselves to the extension or department desired by entering DTMF digits. Moreover,

additional announcements can be played or other options offered, if the target is busy.

The Mailbox function can make a central answering machine of the unit. Up to three

lines can record callers‘ messages simultaneously. Retrieving messages can be done

via dial-in menu, via email forwarding as mp3 files as well as via the comfortable web

interface, which also allows playing and saving the messages as mp3 files.

Time-controlled automatic or manual switchover between four available operating

modes (Day/ Break / Night / Holiday) guarantees, that also outside normal business

hours callers will hear appropriate messages, e.g. telling opening hours etc. Beyond

that, an extended holiday calendar allows pre-programming of special announcements

for certain occasions.

The music-on-hold function (MOH) enables an on-hold loop to be added to the tele-

phone system for callers to listen to during the call-routing process (e.g. call hold /

forwarding). This takes the form of asynchronous audio and is heard simultaneously

by all callers on hold at any one time.

In basic configuration, the beyertone®multiLAN provides one MOH- and one ABA-port.

By simply plugging in an optional extension module, two more ABA-ports can be added,

which results in 3 announcement ports being provided by the appliance.

The beyertone®multiLAN can be connected to any PBX with an audio port for external

music on hold (MOH, audio-in or analogue port) and analogue ports or E&M-ports (e.g.

TIEL, TMOM, TMEW2) for the connection of announcements. In addition, connection to

PA equipment is possible.

For adding audio files the beyertone®multiLAN makes use of the widely known and

accepted mp3 audio format. Alternatively, own announcements can be recorded by

dialling in via telephone

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2. Installation

The beyertone®multiLAN should be installed by authorised telephone system service

only. Proceed as follows:

2.1 MoH port

Set up the external port for music on hold on the PBX. Connect the PBX's MOH port

to the MOH port on the beyertone®multiLAN using one of the cables supplied. The

pin assignment on the beyertone®appliance is as follows:

The MOH input on the PBX can either be a voltage-free audio input (jack/RCA) or an

analogue a/b port (with feed). Both options can be catered for by the beyertone®

multiLAN without the need to switch.

When connecting the music on hold to a HiPath 4000 (Hicom 300), please note the

different pin configuration (see table). Depending on the sensitivity of the system's

MOH port, it may also be necessary to switch the wires.

Never use the RJ11 cable to connect the PHONE output on the beyertone®multi-

LAN to an a/b port. BEYERTONE accepts no liability for any damage caused to the

appliance as a result!

You can also connect headphones to the PHONE port to check the music playback.

Unlike the RJ output, however, the PHONE output is not galvanically isolated!

On power up, after booting (approx. 10 seconds) MOH playback starts automatically

as long as the appliance contains valid mp3 audio files. The appliance is shipped

with a royalty-free default track. The yellow 'MOH' LED flashes evenly on playback

of music. You should then check the music playback using the call hold function of

the telephone system.

To set the volume level of the music on hold, load own music files and make all

other settings, you have to use a browser via LAN (see Section 3, 4.1 and 5.1).

* HIC = connection MoH to HiPath 4000 / Hicom 300 („SSC“-port)

UAE 6/6

RJ 11/12

UAE 8/8

RJ 45

a/b or

audio

function

a-wire HIC *

a-wire / audio

b-wire / audio

b-wire HIC *

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2.2 Announcement ports

For each announcement port set up one port on the PBX as analogue port or E&M

port (e.g. TIEL, TMOM or TMEW2). Connect these ports with each one LINE port of

the beyertone®multiLAN using a RJ12/RJ12 cable supplied. Plug this cable into a

RJ12 socket - the pin assignment will be as follows:

When connecting announcement ports of the beyertone®multiLAN to E&M ports

(like TIEL, TMOM or TMEW2), one must check if the start contact from the PBX will

be given by a voltage-pulse or via a dry contact. According to the following table, for

each corresponding announcement port of the appliance an internal setting of a pair

of jumpers may have to be carried out.

NOTE: When connecting the announcement ports of the beyertone®multiLAN to

analogue ports, jumper settings may be disregarded.

Before installing the port expansion module, switch off power and remove all

connections from the device. Open the unit and plug in the module on the main

board, securing it by two locking pins. After that, close the device completely again

before reconnecting cables and power. The module will be recognised automatically

when the unit is turned on.

If the beyertone®multiLAN is equipped with an expansion module, a different type of

port interface may be selected for each announcement port (LINE 1 to LINE 3), e.g.

LINE 1 for connection to TMOM, LINE 2 and 3 for analogue ports. The MoH port

however can not be configured other than for music-on-hold.

* start-/stop-contacs only with E&M ports or PA mode

6-way

RJ 11/12

8-way

RJ 45

a/b

TIEL

TMEW2

TMOM

function

stop-signal*

a-wire

b-wire

Earth

(= SG)

start-signal*

Earth

start-signal*

Port interface

Jumper

Settings on delivery

ext.

analogue port

(ext.)1

E&M / PA, start by voltage pulse (e.g. TIEL2)

ext.

E&M / PA, start by dry contact (e.g. TMEW2/TMOM)

int.

1Setting doesn’t matter

2Setting applies to TIEL connection „Type 1A“

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The following drawing shows the position of the module and the jumpers:

The ports of the PBX have to be programmed correctly to obtain the desired

announcement functions.

To set the volume level of the announcements, load announcement files and make

all other settings e.g. the call transfer numbers, you have to use a browser via LAN

(see Section 3, 4.1 / 4.2 and 5.2 / 5.3).

2.3 Network and power supply

First connect the LAN port of the beyertone®multiLAN to a free 10/100 Mbps port in

the network that will be used to access the appliance and download audio updates.

The green LAN socket LED means "connected", the yellow LED "data".

Configuration and transfer/download of audio files is done exclusively via the LAN

interface. When taking the appliance into operation you can assign a static IP

address or you can have the network parameters (IP address, gateway address,

plus, if applicable, DNS and NTP address) assigned automatically via DHCP (factory

setting).

Then connect the mains adapter to the POWER socket on the appliance and then

plug the mains adapter into a socket outlet. The (green) 'POWER' LED lights up,

indicating that the appliance is ready for use. Use only the mains adapter supplied.

Alternatively the unit can be powered by PoE.

For information on the status indications via the LEDs on the front panel - e.g.

regarding the network status -, please refer to Section 9.5.

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Front view left part beyertone®multiLAN

Front view right part beyertone®multiLAN

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3. Basic Setup

The beyertone®multiLAN is set up using a web browser on a PC with access to the

network to which the multiLAN appliance is attached. This is done by entering the IP

address or the device name of the beyertone®multiLAN in the address bar of a suitable

internet browser in order to access the device configuration and mp3 upload pages.

DHCP is activated by default on shipment. If no DHCP server is found on power up (e.g.

if the appliance is being configured straight from a PC/laptop using a LAN crossover

cable), after a delay of about ten seconds the appliance will use a default IP address

and subnet mask (see Section 10). The DHCP function remains active, however, and

continues to make DHCP requests. Please see Section 9.1 for additional access

options, e.g. via fixed default service ip.

NOTE: The default password for entering the web configuration menu is 'multilan'.

Unless a custom device name has been entered, the default device name (required for

entering the menu if an IP address was assigned automatically by DHCP and a DNS is

available) is the same as the appliance device id (‘Ser.-No.’), which is to be found on

the rear of the appliance, e.g. '2014-1802-10001'.

3.1 General

On entering the correct password for administration in the browser login screen, you will

be taken to the main configuration screen. Here you can access the various

configuration sections for the beyertone®multiLAN via the left-hand menu bar.

The main appliance data and settings, e.g. the device id, the device name (relevant for

DHCP), the firmware and hardware versions, any optional licences that have been acti-

vated, and the current network settings, are listed under the menu item 'System / Info'.

The ‘System / Status‘ section shows the current operation mode of the unit, which ports

are active at the time and the status of the network and result of the latest download.

NOTE: In general, settings are being stored by clicking the disk symbol (‘save’) in the

corresponding headline.

3.2 Network

In the 'Settings / Network' section (see screenshot on following page), you can edit the

IP addresses to be used by the appliance, the name of the appliance, and its location.

The name of the appliance is used for the DHCP function, if this is active. If no name

has been allocated (empty field), the device id indicated on the 'System / Info' screen is

used for DHCP.

The entry of a DNS server (and optionally a proxy server) is required in order to access

the URL entered in the 'Download' settings for the server to be used for downloading

audio data. The use of an NTP server also permits automatic setting of the appliance's

internal clock, which is e.g. used to perform automatic switching of operation modes.

Activating the NTP function or alternatively setting the internal clock manually is done in

the 'Settings / System' section.

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IMPORTANT: Changes made to settings in the 'Network' section do not become

effective until the system has been rebooted. To do so, use the menu item 'System /

Restart' and then log in again, using a different IP address if necessary.

NOTE: Network settings for the optional email forwarding of mailbox messages are

done in the ‘mailbox‘ section– see also chapter 6.1.

Settings / Network configuration screen

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3.3 Settings

In the 'Settings' menu you can enter various settings for the appliance, such as the flash

time and busytone recognition on LINE ports when connected to analogue PBX ports,

the internal clock time and date setting or the activation of the NTP functionality, a new

password for the browser configuration, the language of the browser configuration and

dial-in menus, and the time after which an automatic logout from the browser

configuration is performed without the need for further user intervention.

IMPORTANT: Please note that changes to settings do not become effective until the

save symbol for the relevant item has been clicked.

PBX (see screenshot on next page)

For the connection of LINE ports to analogue PBX extensions you can configure

here, through which codes call transfer and taking a call back from busy shall be

initiated. The following commands are allowed:

Code

Meaning

Flash pulse (duration can be set under ‘Flash time’)

Pause approx. 2 seconds (for each ‘P’)

On-hook approx. 3 seconds

0,1,2, ... 9,,#

corresponding DTMF-signal

NOTE: The default setting for call transfer is ‘&’, and for taking back on busy ‘&P’.

IMPORTANT: To ensure that LINE ports on analogue PBX extensions are being

released, when the caller hangs up early during an announcement, and that the

busytone is detected on supervised transfers, the parameters of the busytone

recognition have to be set correctly corresponding to the PBX type. Under ‘Call

progress tones’you can either select one of the templates, or you can apply

individual values for both on- and off-time of the busytone cadence to be detected.

The ‘Pseudo direct dial’settings are being used for the corresponding function of

the Auto Attendant feature within the Script programming, see chapter 5.3.

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Settings / PBX configuration screen

Mailbox

In this menu, settings for the message recording, playback and forwarding of the

Mailbox feature can be done. For details, please refer to chapter 6.1.

System

Here you can set the system’s date and time. If a valid NTP server is given in the

network settings, time synchronization can be carried out automatically every 24

hours at the point of time given. Please note that the unit is equipped with a power

reserve of 24 hours for the internal clock in case of a power failure.

In the ‘Memory’section you can specify, how much memory capacity shall be

reserved for audio files (announcements and music). This means, that the reserved

memory will not be used by the system for recording messages when operating the

mailbox function. Settings under ‘Recording’ will affect callers’ messages as well as

own announcement recordings (see chapter 4.2). For details, please refer to

chapter 6.1.

Moreover, the system’s language can be changed here. This setting affects the web

interface as well as the system prompts used in the dial-in menus for administration

und messages retrieving.

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User

Here, the password for the browser configuration and the PIN code for the dial-in

menu can be set separately for each the administration and messages area. The

PIN code may consist of four up to eight digits from ‘0’to ‘9’.

In addition, the timeout for the automatic logout from the browser configuration can

be changed. You can also log out manually at any time using the 'Logout' link in the

top menu bar.

Please note, that for the messages area the password and PIN can only be reset to

the default settings (see chapter 10) here. To do so, tick the corresponding check-

box and click on the save symbol.

An individual password and PIN for the messages area can only be set via the

browser configuration of the messages area itself (see chapter 6.3).

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4. Managing audio memory

4.1 Loading mp3 audio data

Once you have entered the basic configuration settings, you can start loading your own

mp3 audio files for music and announcements into the system. This can be done

straight from a browser or via automatic download from a URL (from a subfolder on a

web server, see Section 8).

Audio data upload using a browser is done via the 'Memory / Music' respectively

'Memory / Announcements' menu (see screenshot for ‘Music’).

Memory Music configuration screen (Announcements similar)

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Of its total capacity the appliance has 100 memory locations that can be used for music

on hold and another 100 memory locations for announcements. Twenty memory

locations are displayed per configuration screen. Files that have been loaded onto the

appliance can also be disabled and then reactivated later. For details regarding music

configuration see Section 5.1, for announcement configuration see 5.2 and 5.3.

To upload an audio file, select the number of the memory location to be used and then

transfer the desired mp3 file. On completion of the transfer the current memory location

list is redisplayed automatically. To delete a memory location, select the number of the

relevant location first.

NOTE: The appliance supports mp3 data rates from 96 to 192 Kbps, stereo or mono, at

sampling rates up to 44.1 kHz. For optimum playback quality we recommend a data rate

of 128 or 160 Kbps.

The beyertone®multiLAN can also play back encoded audio files with the extension

'mpm' or 'MPM'. These may be created only by authorised service providers. mpm files

are transferred to the appliance in the same way as mp3 files (see description above).

NOTE: Should you add any non-royalty-free tracks of your own, please note any

charges that may apply.

4.2 Recording personal announcements

With this beyertone®multiLAN device, announcement memory locations can be self-

recorded by telephone dial-in, if at least one LINE port is connected to an analogue

extension of the PBX. Please proceed as follows:

1. Call the device by dialing the number of the corresponding extension.

2. When the announcement starts to play, first press the ’#’ and then the ‘’key. If the

announcement doesn’t stop, try again by repeating the entry. Please take care, that

the telephone used is able to send out DTMF tones (dial tones) during the

connection.

3. When the announcement has stopped, enter the PIN code without any additional

confirmation and wait, until the main menu starts to be read out.

4. Now you can enter the required commands as listed in the table below. The entries

will be confirmed by voice prompts.

5. After all settings and recordings have been done, close the menu by pressing the ‘‘

and then the ‘#’ key (the device will go on-hook and terminate the call).

NOTES:

The menu can be called up by dialing in to any of the LINE ports set up for analogue

connection, however only via one port at the same time.

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The default PIN code on delivery is ‘1234’. Via the web configuration, a new PIN code

can be set (see chapter 3.3 / ‘User’).

The following table gives an overview of possible commands of the administration menu

for recording of personal announcements. Using this menu, the announcement memory

locations of the multiLAN can be played back, deleted and recorded.

Entry

Function

# + PIN

Enters the menu (PIN = 4 to 8 digits, default ‘1234’)

3 + nnn

Records memory location nnn, end recording by pressing ‘#’

4 + nnn

Plays back memory location nnn

5 + nnn

Deletes memory location nnn

#

Closes the menu (call will be terminated)

IMPORTANT: Please note, that the number for the memory location has to be entered

as a 3-digit number (‘nnn’) The numbering of the announcement memory locations is

given from 101 to 200 in the menu, e.g. you have to enter ‘101’ for announcement

memory location 1 etc.

Playback

Enter ‘4 nnn‘to listen to memory location nnn. Playback ends prematurely, when

another command is started by the ‘‘ key.

Delete

Enter ‘5 nnn‘to delete memory location nnn. When deletion has finished, an

appropriate voice prompt is played for confirmation. If the memory location is already

empty, an error message will be played.

Recording

Enter ’3 nnn‘to record an announcement via telephone on memory location nnn. After

the command, a voice prompt and a signal tone will be heard. Recording begins after

the signal tone and has to be terminated by pressing the ‘#’ key.

NOTE: The memory location must be empty before recording. If not, an error message

can be heard. In this case, delete the memory location by entering ‘5 nnn’.

Recording should be done from a quiet and damped room. Speak in a normal volume

directly into the mouthpiece of the handset.

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5. Configuring music and announcements

After recording the memory locations of the system with announcements and music,

you have to configure the playback as described below.

Doing so, you can independently set up a music programme for the MOH port and

operation mode dependant announcements for each announcement (“LINE”) port.

5.1 Configuring music playback (MOH port)

In the top area of the „Ports / MOH“ screen (see screenshot below) you can set the

playback volume level of the MOH port. In addition, you can take notes about the name

you give to this port and to which analogue port extension number of the PBX (if so) it is

being connected. Name and number are only for your information.

In the list on the bottom part of this screen you finally can determine, if the max. 100

mp3 files uploaded to the music memory locations of the beyertone multiLAN shall run

permanently in a loop or shall only be played back at certain dates and times. By this,

you can e.g. set up a basic music programme and additionally have special music pro-

grams only running at certain times.

Moreover, this list view shows how the memory locations are currently being configured,

which memory locations are being in the actual playlist and which memory location is

running right now:

Symbol

Meaning

green

memory location in actual playlist

. yellow

memory location playing right now

red

playback scheduled for future point of time

grey

playback scheduled in the past / disabled

interrupt current playback yes / no

playback single / as long as interval valid

(none)

memory location empty

To configure the memory locations, please select the location number first and then

click on “edit“. You now have the following options for each of the memory locations:

mode „deactivated“ ► this memory location will not be played back (but the mp3

data is being kept in the device)

mode „activated“ ► this memory location will be played back as long as no other

memory location being in the “interval” mode is currently active

mode „interval“ ► this memory location will only be played back at certain times:

- determine, if you wish to playback this memory location on certain weekdays or

at a certain date or range of dates

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- in addition, select options and determine the start/end time

- you can omit either start or end date/time, if you wish to playback this memory

location from a certain or until a certain point of time

- determine, if you wish to playback this memory location only once at the certain

point of time and if it shall stop other memories immediately from playing then

After saving the settings you will automatically be taken back to the memory

configuration list.

Configuration Ports MOH screen

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Configuration Memory Location MOH screen

NOTE: The playback works as follows: As soon as there’s at least one memory location

in “interval” mode and the interval is currently active, only memory locations set to the

“interval” mode and their interval being valid at this time will be played back. All other

“activated” memory locations will not be played back for this time. If no interval is pro-

grammed or valid any longer, all “activated“ memory locations will be played again.

By this, you can define a standard music programme and at the same time pre-configu-

re a different programme e.g. for holidays, campaigns etc., which will be running auto-

matically in the determined time range and replace the standard programme for this

time range.

When loading mp3 audio data to the music memory locations (see Section 4.1), the

mode of the locations will be set to “activated” by default.

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