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01 General Information
• Our customer service or an authorized specialist contractor must carry out assembly, installation, and initial start-up
(setting) of our pellet heating system.
• Recommendation: For long burner running times, in order to reduce the start-stop emissions and to reduce maintenance
costs, the boiler should be fitted with a buffer storage tank, thermosiphon buffer storage tank or combination storage
tank. In practice, buffer capacities between 40 and 75 litres/kW have proven successful. Be sure to take into account the
country-specific requirements regarding buffer storage tanks. The operation of the system is only permissible if it can be
guaranteed that the boiler‘s nominal heat output can be reduced by 50% for a period of at least 2 hours.
• Use only those fuels recommended by us - wood pellets pursuant to EN 14961-2, Class A1+ A2 (Ø 6 mm). Only in this
way can low-emission, economic, and trouble-free operation of your pellet heating system be ensured. Non-compliance
will result in voiding of the guarantee.
• At regular intervals, perform the maintenance and cleaning procedures recommended by us in the manual for your pellet
heating system. When this is done you not only ensure the functional reliability of the system and its safety systems, but
also efcient, low-emission operation of the system. You achieve the best care of your pellet heating system by concluding
a maintenance contract. The indicated cleaning and maintenance intervals must be unconditionally respected. Please
note that, no warranty claim arises for damage that is the result of non-compliance with the maintenance instructions.
• Your heating boiler is adjustable within an output range of 30% to 100% of the rated output. The units should be
operated if at all possible in the middle and upper output range (adjusted to the respective heat requirement),
in order to avoid unnecessary emissions in low load operation. The ideal is the combination with a modulating room and
heating regulator in order to avoid unnecessary cycles and to enable the longest possible running times.
• If technical changes are undertaken independently, we assume no liability for damages that that may result thereof.
• Any procedure undertaken by persons other than those authorized by us, and non-compliance with these general
considerations and the safety notices described below, shall result in immediate voiding of any warranty claim as well
as the guarantee.
• Damaged parts and unit components must be replaced only with original replacement parts.
• It is urgently recommended that this manual be kept within reach in the heating room.
• The pellet heating system described in this manual has been tested in accordance with EN303-5.
• The generally applicable rules of heating technology must be observed for protection against Legionella.
• NOTE: When using pellet heating systems with 2 suction turbines (e.g. 100kW boiler) the daily tank is unequally
emptied (complete emptying cannot be ensured). We have already recommended in the planning a division of the
storage area of between 60 and 40%.
The mandatory maintenance of the system must be done by authorized technicians at least two
a year but no later than when reaching 1500 hours of operation (with an output range of 80-100%).
If NO service is performed, the warranty claim or the warranty is void!
• In the course of maintenance work on the pellet heating system all wear parts are replaced and billed, if necessary.
For service work to be performed, the system must be „cold“. If the system is not shut down in sufcient time and is still
“warm” when the service technician arrives, the resulting idle and waiting time will also be billed.
• Foreign bodies in the fuel can result in damage to the system.
• The regulations pursuant to A-Norm M 7136 (Transport and Storage Logistics) and M 7137 (Pellet Storage Requirement)
must be observed.
• Please note that you must observe the prescribed servicing intervals during the warranty period!
• Properties that require a high degree of security for heat supply (the hotel business, process heating, etc.) are to be
equipped with dual boiler systems. If this requirement is not met, we will deny any claims for consequential damage
based on a faulty heating source. In a biomass heating system, it is essential to take appropriate care ( caretaker,
porter, etc.) so that the stipulated maintenance tasks are carried out regularly!