Blackbe;rry Bold 9780 User manual

BlackBerry Bold 9780 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-0922024829-001

Contents
Quick Help.................................................................................................................................................................................................................................................. 9
Top 10.......................................................................................................................................................................................................................................................... 9
Getting to know your smartphone........................................................................................................................................................................................................... 13
Tips............................................................................................................................................................................................................................................................... 19
Make it yours.............................................................................................................................................................................................................................................. 24
Shortcuts..................................................................................................................................................................................................................................................... 31
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 31
Phone shortcuts.......................................................................................................................................................................................................................................... 31
Message shortcuts..................................................................................................................................................................................................................................... 32
Typing shortcuts......................................................................................................................................................................................................................................... 33
File and attachment shortcuts.................................................................................................................................................................................................................. 33
Media shortcuts.......................................................................................................................................................................................................................................... 34
Browser shortcuts....................................................................................................................................................................................................................................... 35
Calendar shortcuts..................................................................................................................................................................................................................................... 36
Search shortcuts......................................................................................................................................................................................................................................... 36
Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 37
Phone........................................................................................................................................................................................................................................................... 38
Phone basics............................................................................................................................................................................................................................................... 38
Emergency calls.......................................................................................................................................................................................................................................... 40
Volume......................................................................................................................................................................................................................................................... 41
Voice mail.................................................................................................................................................................................................................................................... 42
Speed dial.................................................................................................................................................................................................................................................... 43
Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 43
Fixed dialing and smart dialing................................................................................................................................................................................................................ 45
Conference calls......................................................................................................................................................................................................................................... 47
Call logs....................................................................................................................................................................................................................................................... 48
Multiple phone numbers........................................................................................................................................................................................................................... 50
Phone options............................................................................................................................................................................................................................................. 50
Phone shortcuts.......................................................................................................................................................................................................................................... 53
Troubleshooting: Phone............................................................................................................................................................................................................................ 53
Voice commands........................................................................................................................................................................................................................................ 56
Perform an action using a voice command............................................................................................................................................................................................. 56
Available voice commands........................................................................................................................................................................................................................ 56
Change the language for voice commands............................................................................................................................................................................................ 57
Turn off choice lists for voice commands................................................................................................................................................................................................ 57
Change the options for voice prompts.................................................................................................................................................................................................... 57
Improve voice recognition......................................................................................................................................................................................................................... 57

Troubleshooting: Voice dialing................................................................................................................................................................................................................. 58
Messages..................................................................................................................................................................................................................................................... 59
Email............................................................................................................................................................................................................................................................ 59
PIN messages............................................................................................................................................................................................................................................. 74
Text messages............................................................................................................................................................................................................................................ 78
Security options for messages.................................................................................................................................................................................................................. 86
Attachments............................................................................................................................................................................................................................................... 87
S/MIME-protected messages................................................................................................................................................................................................................... 89
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 95
PGP protected messages.......................................................................................................................................................................................................................... 95
Message shortcuts..................................................................................................................................................................................................................................... 101
File and attachment shortcuts.................................................................................................................................................................................................................. 102
Troubleshooting: Messages...................................................................................................................................................................................................................... 102
Files.............................................................................................................................................................................................................................................................. 108
File basics.................................................................................................................................................................................................................................................... 108
Managing files and attachments............................................................................................................................................................................................................. 110
File and attachment shortcuts.................................................................................................................................................................................................................. 113
Troubleshooting: Attachments................................................................................................................................................................................................................. 113
Media........................................................................................................................................................................................................................................................... 115
Music........................................................................................................................................................................................................................................................... 115
Podcasts...................................................................................................................................................................................................................................................... 118
Videos.......................................................................................................................................................................................................................................................... 119
Video camera.............................................................................................................................................................................................................................................. 121
Camera........................................................................................................................................................................................................................................................ 122
Pictures........................................................................................................................................................................................................................................................ 124
Voice notes.................................................................................................................................................................................................................................................. 126
Ring Tones.................................................................................................................................................................................................................................................. 127
Media storage............................................................................................................................................................................................................................................. 129
Transferring and downloading media files............................................................................................................................................................................................. 132
Supported audio and video file formats.................................................................................................................................................................................................. 134
Media shortcuts.......................................................................................................................................................................................................................................... 134
Troubleshooting: Media............................................................................................................................................................................................................................. 135
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 138
About ring tones, sounds, and alerts....................................................................................................................................................................................................... 138
Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 138
Add a custom profile.................................................................................................................................................................................................................................. 138
Add a contact alert..................................................................................................................................................................................................................................... 139
Silence your device.................................................................................................................................................................................................................................... 139

Flashing LED............................................................................................................................................................................................................................................... 139
Change alarm notification options.......................................................................................................................................................................................................... 140
Turn on event sounds................................................................................................................................................................................................................................ 140
Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 141
Browser........................................................................................................................................................................................................................................................ 142
Browser basics............................................................................................................................................................................................................................................ 142
Browser bookmarks.................................................................................................................................................................................................................................... 145
RSS feeds.................................................................................................................................................................................................................................................... 146
Browser options.......................................................................................................................................................................................................................................... 147
Browser security......................................................................................................................................................................................................................................... 149
Browser push.............................................................................................................................................................................................................................................. 150
Browser shortcuts....................................................................................................................................................................................................................................... 151
Troubleshooting: Browser......................................................................................................................................................................................................................... 153
Calendar...................................................................................................................................................................................................................................................... 154
Calendar basics.......................................................................................................................................................................................................................................... 154
Meetings..................................................................................................................................................................................................................................................... 156
Conference call meetings......................................................................................................................................................................................................................... 158
Synchronizing calendar............................................................................................................................................................................................................................. 159
Calendar options........................................................................................................................................................................................................................................ 161
Calendar shortcuts..................................................................................................................................................................................................................................... 162
Troubleshooting: Calendar........................................................................................................................................................................................................................ 163
Contacts...................................................................................................................................................................................................................................................... 164
Contact basics............................................................................................................................................................................................................................................ 164
Customizing contacts................................................................................................................................................................................................................................ 165
Synchronizing contacts............................................................................................................................................................................................................................. 166
Personal distribution lists.......................................................................................................................................................................................................................... 168
Multiple contact lists................................................................................................................................................................................................................................. 169
Contact list options.................................................................................................................................................................................................................................... 169
Troubleshooting: Contacts........................................................................................................................................................................................................................ 170
Clock............................................................................................................................................................................................................................................................ 171
Get the date and time from the wireless network automatically......................................................................................................................................................... 171
Set the date and time................................................................................................................................................................................................................................ 171
Change what appears on the screen when your device is charging................................................................................................................................................... 171
Change the clock face............................................................................................................................................................................................................................... 172
Display a second time zone on the clock................................................................................................................................................................................................ 172
Turn on the alarm....................................................................................................................................................................................................................................... 172
Silence the alarm....................................................................................................................................................................................................................................... 172
Change alarm notification options.......................................................................................................................................................................................................... 173

Turn on bedside clock mode..................................................................................................................................................................................................................... 173
Set options for bedside clock mode......................................................................................................................................................................................................... 173
Use the stopwatch..................................................................................................................................................................................................................................... 173
Use the timer.............................................................................................................................................................................................................................................. 174
Change timer notification options........................................................................................................................................................................................................... 174
Troubleshooting: Clock.............................................................................................................................................................................................................................. 174
Tasks and memos....................................................................................................................................................................................................................................... 175
Create a task or memo.............................................................................................................................................................................................................................. 175
Send a task or memo................................................................................................................................................................................................................................. 175
Change or delete a task or memo............................................................................................................................................................................................................ 175
Change the status of a task...................................................................................................................................................................................................................... 175
Hide completed tasks................................................................................................................................................................................................................................ 175
Show tasks in the calendar....................................................................................................................................................................................................................... 176
Synchronizing tasks and memos.............................................................................................................................................................................................................. 176
About categories........................................................................................................................................................................................................................................ 177
Categorize a contact, task, or memo........................................................................................................................................................................................................ 178
Create a category for contacts, tasks, or memos.................................................................................................................................................................................... 178
Turn off the prompt that appears before you delete items................................................................................................................................................................... 178
Typing.......................................................................................................................................................................................................................................................... 179
Typing basics.............................................................................................................................................................................................................................................. 179
Typing input methods................................................................................................................................................................................................................................ 179
Typing options............................................................................................................................................................................................................................................ 181
Spelling checker......................................................................................................................................................................................................................................... 182
Custom dictionary...................................................................................................................................................................................................................................... 183
AutoText...................................................................................................................................................................................................................................................... 184
Typing shortcuts......................................................................................................................................................................................................................................... 185
Troubleshooting: Typing............................................................................................................................................................................................................................ 186
Keyboard..................................................................................................................................................................................................................................................... 187
Change the keyboard layout..................................................................................................................................................................................................................... 187
Change the default keyboard for portrait view...................................................................................................................................................................................... 187
Assign an application to a Convenience key.......................................................................................................................................................................................... 187
Change the default currency symbol....................................................................................................................................................................................................... 187
Set the cursor speed.................................................................................................................................................................................................................................. 188
Turn on key tones....................................................................................................................................................................................................................................... 188
Set the trackpad sensitivity....................................................................................................................................................................................................................... 188
Turn off trackpad sounds........................................................................................................................................................................................................................... 188
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 189
Language..................................................................................................................................................................................................................................................... 190

About typing input languages.................................................................................................................................................................................................................. 190
Change the language................................................................................................................................................................................................................................ 190
Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 190
Add a display language............................................................................................................................................................................................................................. 190
Delete a language...................................................................................................................................................................................................................................... 191
Troubleshooting: Language...................................................................................................................................................................................................................... 191
Screen display............................................................................................................................................................................................................................................. 192
Set options for backlighting...................................................................................................................................................................................................................... 192
Use a picture as your device wallpaper................................................................................................................................................................................................... 192
Change the display font............................................................................................................................................................................................................................ 192
Organizing applications on the Home screen........................................................................................................................................................................................ 192
Add a message that appears when your device is locked..................................................................................................................................................................... 193
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 193
Use grayscale or reverse contrast for the screen display...................................................................................................................................................................... 194
Themes........................................................................................................................................................................................................................................................ 194
Troubleshooting: Display........................................................................................................................................................................................................................... 195
GPS technology.......................................................................................................................................................................................................................................... 196
About GPS technology.............................................................................................................................................................................................................................. 196
Turn on GPS technology............................................................................................................................................................................................................................ 196
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 196
Get your GPS location............................................................................................................................................................................................................................... 197
Prevent others from tracking your location............................................................................................................................................................................................ 197
Turn off location aiding............................................................................................................................................................................................................................. 197
Troubleshooting: GPS technology............................................................................................................................................................................................................ 198
Maps............................................................................................................................................................................................................................................................ 199
Map basics.................................................................................................................................................................................................................................................. 199
Map options................................................................................................................................................................................................................................................ 201
Map shortcuts............................................................................................................................................................................................................................................. 202
Troubleshooting: Maps.............................................................................................................................................................................................................................. 202
Applications................................................................................................................................................................................................................................................ 203
About multitasking..................................................................................................................................................................................................................................... 203
Keep an application running in the background and switch to another application........................................................................................................................ 203
Close an application so that it is not running in the background........................................................................................................................................................ 203
About adding applications........................................................................................................................................................................................................................ 204
About social networking applications...................................................................................................................................................................................................... 204
About instant messaging applications.................................................................................................................................................................................................... 205
Require your device password before adding an application............................................................................................................................................................... 205
Delete an application................................................................................................................................................................................................................................ 205

View properties for an application........................................................................................................................................................................................................... 205
View the size of an application database................................................................................................................................................................................................ 206
Troubleshooting: Applications.................................................................................................................................................................................................................. 206
BlackBerry Device Software...................................................................................................................................................................................................................... 207
About updating the BlackBerry Device Software................................................................................................................................................................................... 207
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 207
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 208
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 208
Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 209
Manage Connections................................................................................................................................................................................................................................. 210
Manage Connections basics..................................................................................................................................................................................................................... 210
Mobile network........................................................................................................................................................................................................................................... 212
Wi-Fi technology........................................................................................................................................................................................................................................ 215
Bluetooth technology................................................................................................................................................................................................................................ 220
Power and battery...................................................................................................................................................................................................................................... 228
Turn off your device................................................................................................................................................................................................................................... 228
Set your device to turn on and turn off automatically........................................................................................................................................................................... 228
Reset the device......................................................................................................................................................................................................................................... 228
Check the battery power level.................................................................................................................................................................................................................. 228
Tips: Extending battery life....................................................................................................................................................................................................................... 228
Memory and media cards.......................................................................................................................................................................................................................... 230
About media cards..................................................................................................................................................................................................................................... 230
Supported media cards............................................................................................................................................................................................................................. 230
View the amount of available storage space on your device................................................................................................................................................................ 230
Turn off media card support..................................................................................................................................................................................................................... 230
Repair files stored on your media card or on your device..................................................................................................................................................................... 230
About compression.................................................................................................................................................................................................................................... 231
About file encryption................................................................................................................................................................................................................................. 231
Turn on encryption..................................................................................................................................................................................................................................... 231
Tips: Freeing and conserving storage space........................................................................................................................................................................................... 232
Troubleshooting: Storage and media cards............................................................................................................................................................................................ 233
Search.......................................................................................................................................................................................................................................................... 234
Search for an item...................................................................................................................................................................................................................................... 234
Set the types of items that are included in searches............................................................................................................................................................................. 234
Search for messages.................................................................................................................................................................................................................................. 234
Message search criteria............................................................................................................................................................................................................................ 235
Do more with your message search results............................................................................................................................................................................................ 235

Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 236
View, change, or delete a saved search................................................................................................................................................................................................... 236
Search for a contact in your organization's address book.................................................................................................................................................................... 236
Search shortcuts......................................................................................................................................................................................................................................... 237
SIM card...................................................................................................................................................................................................................................................... 238
About the SIM card phone book............................................................................................................................................................................................................... 238
Add a contact to your SIM card................................................................................................................................................................................................................ 238
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 238
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 238
Change or delete a SIM card contact...................................................................................................................................................................................................... 239
Store text messages on your SIM card.................................................................................................................................................................................................... 239
Change the display name for a phone number...................................................................................................................................................................................... 239
About SIM card security............................................................................................................................................................................................................................ 239
Protect your SIM card with a PIN code................................................................................................................................................................................................... 240
Change the SIM card PIN code................................................................................................................................................................................................................ 240
Security........................................................................................................................................................................................................................................................ 241
Security basics............................................................................................................................................................................................................................................ 241
Password keeper........................................................................................................................................................................................................................................ 242
Encryption................................................................................................................................................................................................................................................... 244
Memory cleaning........................................................................................................................................................................................................................................ 246
Certificates.................................................................................................................................................................................................................................................. 247
PGP keys..................................................................................................................................................................................................................................................... 254
Certificate servers...................................................................................................................................................................................................................................... 259
Key store...................................................................................................................................................................................................................................................... 261
Smart cards................................................................................................................................................................................................................................................. 263
VPN settings............................................................................................................................................................................................................................................... 266
Verify security software manually............................................................................................................................................................................................................ 268
Third-party application control................................................................................................................................................................................................................ 268
Troubleshooting: Security......................................................................................................................................................................................................................... 271
Service books and diagnostic reports...................................................................................................................................................................................................... 273
Accept, delete, or restore a service book................................................................................................................................................................................................. 273
Run a diagnostic report............................................................................................................................................................................................................................. 273
View, submit, or delete a diagnostic report............................................................................................................................................................................................. 273
Set a default recipient for diagnostic reports......................................................................................................................................................................................... 274
I cannot run or submit a diagnostic report............................................................................................................................................................................................. 274
View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 274
Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. 274
Set options for Wi-Fi diagnostic reports.................................................................................................................................................................................................. 275

Synchronization.......................................................................................................................................................................................................................................... 276
About synchronization............................................................................................................................................................................................................................... 276
Reconcile email over the wireless network............................................................................................................................................................................................. 276
Delete email on your device and in your email application on your computer.................................................................................................................................. 276
Synchronize organizer data over the wireless network......................................................................................................................................................................... 277
About synchronization conflicts............................................................................................................................................................................................................... 277
Manage email reconciliation conflicts..................................................................................................................................................................................................... 277
Manage data synchronization conflicts................................................................................................................................................................................................... 278
About backing up and restoring device data.......................................................................................................................................................................................... 278
Empty the deleted items folder on your computer from your device................................................................................................................................................... 278
Troubleshooting: Synchronization........................................................................................................................................................................................................... 279
Accessibility options.................................................................................................................................................................................................................................. 280
About accessibility options....................................................................................................................................................................................................................... 280
Screen accessibility options...................................................................................................................................................................................................................... 280
Audio and phone accessibility options.................................................................................................................................................................................................... 281
Typing accessibility options...................................................................................................................................................................................................................... 283
Calculator.................................................................................................................................................................................................................................................... 285
Use the calculator...................................................................................................................................................................................................................................... 285
Convert a measurement............................................................................................................................................................................................................................ 285
BrickBreaker................................................................................................................................................................................................................................................ 286
About BrickBreaker.................................................................................................................................................................................................................................... 286
BrickBreaker capsules................................................................................................................................................................................................................................ 286
BrickBreaker scoring.................................................................................................................................................................................................................................. 287
Play BrickBreaker....................................................................................................................................................................................................................................... 287
Adjust the volume...................................................................................................................................................................................................................................... 287
Set the paddle speed................................................................................................................................................................................................................................. 288
Word Mole game........................................................................................................................................................................................................................................ 289
Word Mole game basics............................................................................................................................................................................................................................. 289
Single-player games.................................................................................................................................................................................................................................. 290
Multiplayer games..................................................................................................................................................................................................................................... 291
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 292
Glossary....................................................................................................................................................................................................................................................... 293
Legal notice................................................................................................................................................................................................................................................. 298

Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 67
User Guide Quick Help
9

About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App
World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web
page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the
BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless
network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity
applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,
or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the
wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that
are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the key >
Help.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email
account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
User Guide Quick Help
10

4. Press the key > Save.
Your signature is added to your email after you send it.
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Press the key > Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Supported audio and video file formats
Type File format
Audio • .mp3
• .m4a
• .wma
• .wav
Video • .mp4
• .mov
• .3gp
• .3gp2
• .avi
• .asf
• .wmv
User Guide Quick Help
11

Transfer a file from your computer to your device using your device as a USB memory
drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media
files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer
option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Quick Help
12

Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Lock Lock your device or keyboard.
Mute • Mute a call.
• Mute the volume.
Side keys
User Guide Quick Help
13

Key Name Actions
Volume • Change the volume.
• Press and hold to play the next or previous media file.
• Before you take a picture or record a video, press to zoom in or out.
Left Convenience key • Open the Voice Dialing application.
• You can also customize this key.
Right Convenience key • Open the camera.
• Autofocus
• Take a picture.
• You can also customize this key.
Keyboard
Key Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing
a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
User Guide Quick Help
14

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access
options such as changing your ring tone, setting the alarm, viewing
notifications, and turning on or off network connections.
See all the apps and folders on the Home screen, or minimize your
view and view the wallpaper
On the navigation bar, click All.
Switch to another app Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear in the
center of the screen. For example, you can use the pop-up menu in
a message to file, forward, or reply to the message. To open a pop-
up menu, press and hold the trackpad. To select a command, click
the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent views On the Home screen, highlight All on the navigation bar and slide
your finger on the trackpad right or left.
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 203
Assign an application to a Convenience key, 187
Change what happens when you type on the Home screen, 25
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
User Guide Quick Help
15

Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
Find answers here or click Help in a menu.
To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.
Status indicators
Home screen
new notification alarm set
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
GPS turned on
Messages
unopened message text message
opened message sent message
attachment message is sending
high priority message not sent
draft message meeting invite
User Guide Quick Help
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Home screen
Phone
missed call received call
placed call voice mail message
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of
something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the
Home screen.
Remove the new item indicator Open each item that has this indicator. For example, to remove it
from the Messages icon, click the icon.
Remove the unopened message indicator In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you cannot
find all of your unopened messages in your inbox, look in your
messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
•Mark all messages that are prior to a date as opened. Highlight
a date field. Press the key > Mark Prior Opened.
Identify an indicator • You might be able to identify an indicator by seeing the icon of
the application that the indicator refers to. To see a complete
list of applications on your device and their icons, on the Home
screen or in a folder, click the Options icon. Click Device >
Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones on page . Click your
device model, and then click the Icons and Indicators guide.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
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Device model Features such as GPS, the camera and video camera, and network
connection options are dependent on your device model. To find
feature specifications for your device model, visit
www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan through your
wireless service provider.
A wireless service plan with phone or voice is required for you to use
the phone application and to send and receive text messages.
Awirelessserviceplanwithdataisrequiredforyoutousethebrowser
service and instant messaging applications, and to send and receive
email messages and PIN messages.
For more information about your plan, contact your wireless service
provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or
third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and
use some browser options.
If you are an individual user, when you set up your email address or
instant messaging account, you are associating it with the
BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email
account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and
settings that are available on your device. To view the IT policies that
have been set by your administrator, on the Home screen or in a
folder, click the Options icon. Click Security > Security Status
Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and some
phone features are dependent on your wireless service provider's
offerings. For more information, contact your wireless service
provider.
Wireless network The wireless network that your device is connected to might affect
the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks
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