Blackbe;rry Storm29520 User manual

BlackBerry Storm2 Series
BlackBerry Storm2 9520/9550 Smartphones
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-643442-1112105728-001

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 11
BlackBerry basics....................................................................................................................................................................................................................................... 11
Troubleshooting basics.............................................................................................................................................................................................................................. 15
Shortcuts..................................................................................................................................................................................................................................................... 18
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18
Phone shortcuts.......................................................................................................................................................................................................................................... 18
Media shortcuts.......................................................................................................................................................................................................................................... 18
Typing shortcuts......................................................................................................................................................................................................................................... 19
Shortcuts troubleshooting......................................................................................................................................................................................................................... 19
Phone........................................................................................................................................................................................................................................................... 20
Phone basics............................................................................................................................................................................................................................................... 20
Emergency calls.......................................................................................................................................................................................................................................... 23
Volume......................................................................................................................................................................................................................................................... 24
Voice mail.................................................................................................................................................................................................................................................... 25
Speed dial.................................................................................................................................................................................................................................................... 26
Conference calls......................................................................................................................................................................................................................................... 26
Call logs....................................................................................................................................................................................................................................................... 28
Call waiting................................................................................................................................................................................................................................................. 30
Call forwarding........................................................................................................................................................................................................................................... 30
Call blocking............................................................................................................................................................................................................................................... 32
Fixed dialing................................................................................................................................................................................................................................................ 33
Smart dialing.............................................................................................................................................................................................................................................. 35
TTY support................................................................................................................................................................................................................................................. 36
Multiple phone numbers........................................................................................................................................................................................................................... 36
Phone options............................................................................................................................................................................................................................................. 37
Phone shortcuts.......................................................................................................................................................................................................................................... 39
Phone troubleshooting.............................................................................................................................................................................................................................. 39
Voice commands........................................................................................................................................................................................................................................ 42
Perform an action using a voice command............................................................................................................................................................................................. 42
Available voice commands........................................................................................................................................................................................................................ 42
Change the language for voice commands............................................................................................................................................................................................ 43
Turn off choice lists for voice commands................................................................................................................................................................................................ 43
Change the options for voice prompts.................................................................................................................................................................................................... 43

Improve voice recognition......................................................................................................................................................................................................................... 44
Voice commands troubleshooting............................................................................................................................................................................................................ 44
Messages..................................................................................................................................................................................................................................................... 45
Message basics........................................................................................................................................................................................................................................... 45
Email messages.......................................................................................................................................................................................................................................... 50
PIN messages............................................................................................................................................................................................................................................. 60
SMS text messages.................................................................................................................................................................................................................................... 61
MMS messages........................................................................................................................................................................................................................................... 66
Message list options.................................................................................................................................................................................................................................. 69
S/MIME-protected messages................................................................................................................................................................................................................... 74
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 80
PGP protected messages.......................................................................................................................................................................................................................... 81
Message troubleshooting.......................................................................................................................................................................................................................... 87
Files and attachments............................................................................................................................................................................................................................... 92
File and attachment basics....................................................................................................................................................................................................................... 92
Managing files and attachments............................................................................................................................................................................................................. 95
Documents.................................................................................................................................................................................................................................................. 96
Spreadsheets.............................................................................................................................................................................................................................................. 97
Media files................................................................................................................................................................................................................................................... 98
Presentations.............................................................................................................................................................................................................................................. 98
vCard contact attachments....................................................................................................................................................................................................................... 99
Attachment troubleshooting..................................................................................................................................................................................................................... 100
Media........................................................................................................................................................................................................................................................... 101
Audio and video files................................................................................................................................................................................................................................. 101
Video recorder............................................................................................................................................................................................................................................ 107
Camera........................................................................................................................................................................................................................................................ 109
Pictures........................................................................................................................................................................................................................................................ 110
Managing media files................................................................................................................................................................................................................................ 113
Memory and media cards.......................................................................................................................................................................................................................... 115
Transferring and downloading media files............................................................................................................................................................................................. 118
Media shortcuts.......................................................................................................................................................................................................................................... 121
Media troubleshooting.............................................................................................................................................................................................................................. 121
Browser........................................................................................................................................................................................................................................................ 124
Browser basics............................................................................................................................................................................................................................................ 124
Browser bookmarks.................................................................................................................................................................................................................................... 127
Web feeds.................................................................................................................................................................................................................................................... 130
Browser options.......................................................................................................................................................................................................................................... 131
Browser security......................................................................................................................................................................................................................................... 135

Browser push.............................................................................................................................................................................................................................................. 138
Browser troubleshooting........................................................................................................................................................................................................................... 139
Date, time, and alarm................................................................................................................................................................................................................................ 140
Set the date and time manually............................................................................................................................................................................................................... 140
Get the date and time from the wireless network automatically......................................................................................................................................................... 140
Change what appears on the display when your device is charging................................................................................................................................................... 140
Change the clock face............................................................................................................................................................................................................................... 141
Display a second time zone...................................................................................................................................................................................................................... 141
Turn on bedside clock mode..................................................................................................................................................................................................................... 141
Set options for bedside clock mode......................................................................................................................................................................................................... 141
Turn on the alarm....................................................................................................................................................................................................................................... 142
Silence the alarm....................................................................................................................................................................................................................................... 142
Change alarm notification options.......................................................................................................................................................................................................... 142
Use the stopwatch..................................................................................................................................................................................................................................... 142
Set the timer............................................................................................................................................................................................................................................... 143
Change timer notification options........................................................................................................................................................................................................... 143
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 143
Personal organizer..................................................................................................................................................................................................................................... 145
Contacts...................................................................................................................................................................................................................................................... 145
Calendar...................................................................................................................................................................................................................................................... 151
Tasks............................................................................................................................................................................................................................................................ 163
Memos......................................................................................................................................................................................................................................................... 166
Categories................................................................................................................................................................................................................................................... 167
Calculator.................................................................................................................................................................................................................................................... 169
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 170
Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 170
LED notification.......................................................................................................................................................................................................................................... 173
Ring tones, sounds and alerts troubleshooting...................................................................................................................................................................................... 174
Typing.......................................................................................................................................................................................................................................................... 175
Typing basics.............................................................................................................................................................................................................................................. 175
Typing input methods................................................................................................................................................................................................................................ 176
Typing options............................................................................................................................................................................................................................................ 178
Spelling checker......................................................................................................................................................................................................................................... 179
Custom dictionary...................................................................................................................................................................................................................................... 181
AutoText...................................................................................................................................................................................................................................................... 182
Typing shortcuts......................................................................................................................................................................................................................................... 184
Typing troubleshooting............................................................................................................................................................................................................................. 184

Language..................................................................................................................................................................................................................................................... 185
Change the display language................................................................................................................................................................................................................... 185
Add a display language............................................................................................................................................................................................................................. 185
Delete a display language......................................................................................................................................................................................................................... 185
About typing input languages.................................................................................................................................................................................................................. 185
Change the typing input language.......................................................................................................................................................................................................... 185
Change the voice dialing language......................................................................................................................................................................................................... 186
Change the display options for contacts................................................................................................................................................................................................. 186
Language troubleshooting........................................................................................................................................................................................................................ 186
Display and keyboard................................................................................................................................................................................................................................ 187
Backlighting................................................................................................................................................................................................................................................ 187
Display options........................................................................................................................................................................................................................................... 187
Keyboard options....................................................................................................................................................................................................................................... 190
Themes........................................................................................................................................................................................................................................................ 191
Display troubleshooting............................................................................................................................................................................................................................ 192
Search.......................................................................................................................................................................................................................................................... 193
Messages, attachments, and web pages................................................................................................................................................................................................. 193
Organizer data........................................................................................................................................................................................................................................... 196
Synchronization.......................................................................................................................................................................................................................................... 197
About synchronization............................................................................................................................................................................................................................... 197
Reconcile email messages over the wireless network........................................................................................................................................................................... 197
Delete email messages over the wireless network................................................................................................................................................................................ 197
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 198
Synchronize organizer data over the wireless network......................................................................................................................................................................... 198
About synchronization conflicts............................................................................................................................................................................................................... 198
Manage email reconciliation conflicts..................................................................................................................................................................................................... 199
Manage data synchronization conflicts................................................................................................................................................................................................... 199
About backing up and restoring device data.......................................................................................................................................................................................... 199
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 199
Delete device data, third-party applications, or media card files........................................................................................................................................................ 200
Empty the deleted items folder on your computer from your device................................................................................................................................................... 200
Synchronization troubleshooting............................................................................................................................................................................................................. 200
Bluetooth technology................................................................................................................................................................................................................................ 203
Bluetooth technology basics..................................................................................................................................................................................................................... 203
Bluetooth technology options................................................................................................................................................................................................................... 206
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 209
GPS technology.......................................................................................................................................................................................................................................... 211

About GPS technology.............................................................................................................................................................................................................................. 211
Get your GPS location............................................................................................................................................................................................................................... 211
Turn off location aiding............................................................................................................................................................................................................................. 211
Prevent others from tracking your location............................................................................................................................................................................................ 212
GPS technology troubleshooting............................................................................................................................................................................................................. 212
Maps............................................................................................................................................................................................................................................................ 213
Map basics.................................................................................................................................................................................................................................................. 213
Navigation................................................................................................................................................................................................................................................... 215
Maps bookmarks........................................................................................................................................................................................................................................ 216
Map options................................................................................................................................................................................................................................................ 217
Maps troubleshooting................................................................................................................................................................................................................................ 219
BlackBerry Messenger............................................................................................................................................................................................................................... 220
Contacts...................................................................................................................................................................................................................................................... 220
Groups......................................................................................................................................................................................................................................................... 221
Conversations............................................................................................................................................................................................................................................. 222
Availability................................................................................................................................................................................................................................................... 225
Applications................................................................................................................................................................................................................................................ 227
About multitasking..................................................................................................................................................................................................................................... 227
Keep an application running and switch to another application......................................................................................................................................................... 227
Keep an application running and return to the Home screen.............................................................................................................................................................. 227
Close an application so that it is not running......................................................................................................................................................................................... 228
About adding applications........................................................................................................................................................................................................................ 228
Add, update, or return to the previous version of an application using the application center....................................................................................................... 228
Add an application..................................................................................................................................................................................................................................... 228
View properties for an application........................................................................................................................................................................................................... 229
Delete a third-party application............................................................................................................................................................................................................... 229
Receive a device password prompt before you add an application..................................................................................................................................................... 229
View the size of an application database................................................................................................................................................................................................ 229
Check for application updates.................................................................................................................................................................................................................. 230
Application troubleshooting..................................................................................................................................................................................................................... 230
BlackBerry Device Software...................................................................................................................................................................................................................... 231
About updating the BlackBerry Device Software................................................................................................................................................................................... 231
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 231
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 232
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 232
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 232
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 232
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 233

BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 233
Wireless network coverage....................................................................................................................................................................................................................... 235
Turn on the connection to the wireless network.................................................................................................................................................................................... 235
Turn off the connection to the wireless network.................................................................................................................................................................................... 235
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 235
Wireless networks that your device connects to.................................................................................................................................................................................... 236
Change the connection speed for the wireless network....................................................................................................................................................................... 236
LED notification for network connections............................................................................................................................................................................................... 236
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 237
Verify the status of network connections and services......................................................................................................................................................................... 237
Roaming...................................................................................................................................................................................................................................................... 238
Preferred wireless network list................................................................................................................................................................................................................. 239
Wireless network coverage troubleshooting........................................................................................................................................................................................... 241
Wi-Fi technology........................................................................................................................................................................................................................................ 243
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 243
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 243
Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 244
Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 244
About Wi-Fi profiles................................................................................................................................................................................................................................... 245
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 245
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 245
Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 245
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 246
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 246
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 249
Power, battery, and memory..................................................................................................................................................................................................................... 251
Turn off your device................................................................................................................................................................................................................................... 251
Set your device to turn on and turn off automatically........................................................................................................................................................................... 251
Reset the device......................................................................................................................................................................................................................................... 251
Check the battery power level.................................................................................................................................................................................................................. 251
Extend battery life...................................................................................................................................................................................................................................... 251
Format the device memory or a media card........................................................................................................................................................................................... 252
View the amount of available memory.................................................................................................................................................................................................... 252
Best practice: Conserving memory on your device................................................................................................................................................................................ 252
The application memory on my device is low......................................................................................................................................................................................... 253
SIM card...................................................................................................................................................................................................................................................... 254
About the SIM card phone book............................................................................................................................................................................................................... 254
Add a contact to your SIM card................................................................................................................................................................................................................ 254

Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 254
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 254
Change a SIM card contact...................................................................................................................................................................................................................... 255
Delete a SIM card contact........................................................................................................................................................................................................................ 255
Store SMS text messages on your SIM card........................................................................................................................................................................................... 255
About SIM card security............................................................................................................................................................................................................................ 256
Protect your SIM card with a PIN code................................................................................................................................................................................................... 256
Change the SIM card PIN code................................................................................................................................................................................................................ 256
Change the display name for a phone number...................................................................................................................................................................................... 256
Security........................................................................................................................................................................................................................................................ 257
Security basics............................................................................................................................................................................................................................................ 257
Password keeper........................................................................................................................................................................................................................................ 259
Encryption................................................................................................................................................................................................................................................... 261
Memory cleaning........................................................................................................................................................................................................................................ 264
Certificates.................................................................................................................................................................................................................................................. 265
PGP keys..................................................................................................................................................................................................................................................... 273
Certificate servers...................................................................................................................................................................................................................................... 279
Key stores.................................................................................................................................................................................................................................................... 281
Smart cards................................................................................................................................................................................................................................................. 284
Software tokens.......................................................................................................................................................................................................................................... 288
VPN settings............................................................................................................................................................................................................................................... 288
About security self-tests............................................................................................................................................................................................................................ 290
Verify security software............................................................................................................................................................................................................................. 290
Third-party application control................................................................................................................................................................................................................ 290
Security troubleshooting........................................................................................................................................................................................................................... 294
Service books and diagnostic reports...................................................................................................................................................................................................... 295
Service books.............................................................................................................................................................................................................................................. 295
Diagnostic reports...................................................................................................................................................................................................................................... 296
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 297
Accessibility options.................................................................................................................................................................................................................................. 300
About accessibility options....................................................................................................................................................................................................................... 300
Display closed captions in videos............................................................................................................................................................................................................. 300
Change the display font............................................................................................................................................................................................................................ 300
Use reverse contrast for the screen display............................................................................................................................................................................................ 300
Use grayscale for the screen display....................................................................................................................................................................................................... 301
Set the number of icons that appear on the Home screen................................................................................................................................................................... 301
Turn on event sounds................................................................................................................................................................................................................................ 301
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 301
TTY support................................................................................................................................................................................................................................................. 302

Voice dialing............................................................................................................................................................................................................................................... 303
AutoText...................................................................................................................................................................................................................................................... 303
BrickBreaker................................................................................................................................................................................................................................................ 304
About BrickBreaker.................................................................................................................................................................................................................................... 304
BrickBreaker capsules................................................................................................................................................................................................................................ 304
BrickBreaker scoring.................................................................................................................................................................................................................................. 305
Play BrickBreaker....................................................................................................................................................................................................................................... 305
Adjust the volume...................................................................................................................................................................................................................................... 305
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 305
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 306
Word Mole game........................................................................................................................................................................................................................................ 307
Word Mole game basics............................................................................................................................................................................................................................. 307
Single-player games.................................................................................................................................................................................................................................. 308
Multiplayer games..................................................................................................................................................................................................................................... 309
Word Mole game troubleshooting............................................................................................................................................................................................................ 310
Glossary....................................................................................................................................................................................................................................................... 312
Legal notice................................................................................................................................................................................................................................................. 317

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories
for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
User Guide Welcome to BlackBerry!
9

Find more information, 10
Wireless networks that your device connects to, 236
BlackBerry Device Software, 231
Find more information
• To view the user guide for your BlackBerry® device, click Help on the Home screen or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for
your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.
Start using your device
Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with
an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications. If this option does
not appear, contact your wireless service provider.
•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
User Guide Welcome to BlackBerry!
10

4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the
Home screen, click the Messages icon.
Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
Escape key • move back a screen
• close a menu
Move around the screen
• To highlight an item, touch the screen lightly.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To select an item or open a link, click (press) the item.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.
For more information about SurePress™ touch screen navigation, see the setup wizard on your BlackBerry® device.
BlackBerry basics
Make a call
1. In the phone application, perform one of the following actions:
• Type a phone number.
User Guide Welcome to BlackBerry!
11

• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
Related topics
Add a pause or a wait to a phone number, 146
Available voice commands, 42
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Search for contacts in your organization's address book, 146
Mailing lists, 148
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
User Guide Welcome to BlackBerry!
12

4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 148
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the key.
5. Click Save.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the key.
7. Click Save.
Related topics
Turn off your device, 251
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
User Guide Welcome to BlackBerry!
13

1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 101
Take a picture, 13
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. Click the text beside the alarm time.
4. Slide your finger to highlight On or Weekdays.
5. Press the Escape key.
6. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 251
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
User Guide Welcome to BlackBerry!
14

Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 33
Call blocking, 32
Call forwarding, 30
Switch the active phone number, 37
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
User Guide Welcome to BlackBerry!
15

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 235
About wireless coverage indicators, 238
Turn on or turn off data service or set roaming options, 235
Change an email message filter, 54
Forward messages from a specific email message folder to your device, 51
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area. Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn off the connection to the wireless network, 235
Fixed dialing, 33
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
User Guide Welcome to BlackBerry!
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Delete a media file or folder, 114
Delete a message, 50
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel
charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
User Guide Welcome to BlackBerry!
17

Shortcuts
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To select an item, click (press) the screen.
• To highlight an item, touch the screen lightly.
• To open a menu in an application to access options and available actions, press the Menu key.
• To select a highlighted menu item, press the Menu key.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To stop continuous scrolling, touch the screen.
• To move to the next item, slide your finger to the left quickly.
• To move to the previous item, slide your finger to the right quickly.
• To switch applications, press and hold the Menu key. Click an application.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the
right side of your device.
• To set up speed dial for a contact, in the phone application, press and hold a key.
• To insert a plus sign (+) when typing a phone number, press and hold 0.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
• To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press
the Mute key again.
• To play the next song, press and hold the Volume Up key on the right side of your device.
• To play the previous song, press and hold the Volume Down key on the right side of your device.
User Guide Shortcuts
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