Boldflame SP5768 User manual

Model#: SP5768
USER MANUAL
Keep this manual for future reference
QUESTIONS, PROBLEMS, OR MISSING PARTS?
Please Contact Customer Service Before Returning to Store
[email protected] [phone]
www.soupro.com
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE
READ AND KEEP FOR FUTURE REFERENCE
Lot number: _____________
Date: _____________

• GENERAL INFORMATION
Package Contents
Safety Instructions
Warranty
• ASSEMBLY INSTRUCTIONS
Preparation
Assembly
• FIREBOX OPERATIONS
FCC/IC Information
Safety Information
Operating Instructions
Care And Maintenance
Troubleshooting
Table of Contents
Package Contents
Fireplace Mantel
SP5768
Firebox
SP2618-IR-FGPB
Remote Control
2
GENERAL INFORMATION
2
3
4
5
7
15
16
17
18
19

Safety Instructions
Please read and understand this entire manual before attempting to assemble, operate or install the product.
IMPORTANT NOTICE
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electric shock
and injury to persons, including the following:
WARNING: Place this unit in a location that avoids direct sunlight and high temperatures.
WARNING: Plastic bags, nails, etc. should be kept out of reach of children.
WARNING: This appliance is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. Keep
combustible material, such as furniture, pillows, bedding, papers, clothes and curtains, at least 3 feet from the front
of the heater and keep them away from the side and rear.
WARNING: Extreme caution is necessary when any heater is used by or near children or individuals with
disabilities and whenever the replace is left operating and unattended.
WARNING: DO NOT run cord under carpeting. DO NOT cover cord with throw rugs, runners, or similar covering.
Do not route cord under furniture or appliances. Arrange cord away from traffic areas and where it will not be
tripped over.
WARNING: DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause
an electric shock or re, or damage the appliance.
WARNING: This appliance has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline,
paint or ammable vapors or liquids are used or stored. This replace should not be used as a drying rack for
clothing. Christmas stockings or decorations should not be hung in the area of it.
3
GENERAL INFORMATION
Warning
58"
CAUTION: This unit is intended for use only with the products and maximum weights indicated. Use with other
products or products heavier than the maximum weights indicated may result in instability causing possible injury.
NOTE: Flat panel TVs with base support should be placed squarely in the center of the stand with no overhang
on any side.
Max. 75 lbs (34 kg)
Max. 13 lbs (5.9 kg)
WARNING: DO NOT cover the fireplace heater
while unit is plugged in. Operating the fireplace
while the heater is covered may lead to re resulting
in death or serious injury.

Warranty
1-YEAR LIMITED WARRANTY
Soupro Limited Inc. (hereinafter referred to collectively as “the Company”) warrants that your new BOLDFLAME Electric
Fireplace is free from manufacturing and materials defects for a period of one (1) year from date of purchase. Subject to the
following conditions and limitations:
1. The electric fireplace must be installed and operated at all times in accordance with the installation
and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse,
accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was
made through an authorized supplier of the Company.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or
workmanship – provided that such part(s) have been subjected to normal conditions of use and service –
after said defect is conrmed by the Company’s inspection. All replacement parts or products will be new,
remanufactured, or refurbished.
4. The Company may, at its discretion, require that any defective part(s) be returned in exchange for the
replacement part(s).
5. The Company may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of the defective part(s).
6. This warranty does not cover the LED light bar included with the electric replace.
7. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective
part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the
Company assume responsibility for the same.
8. The owner/user assumes all other risks – if any – including but not limited to the risk of any direct, indirect
or consequential loss or damage arising out of the use, or inability to use the product, except as provided
by law.
9. All other warranties – express or implied – with respect to the unit, its components and accessories, or
any obligations/liabilities on the part of the Company are hereby expressly excluded.
10. The Company neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities
with respect to the sale of the unit.
11. The warranties as outlined within this document do not apply to non-accessories used in conjunction with
the installation of this product.
12. This warranty gives you specic legal rights, and you may also have other rights which vary from state to
state.
This warranty is void if:
(a) The replace is subjected to prolonged periods of dampness or condensation.
(b) Any unauthorized alteration, willful abuse, accident, or misuse of the product.
(c) You do not have the original purchase receipt.
IF WARRANTY SERVICE IS NEEDED
Please Contact Customer Service
Make sure you have the following information ready:
• Warranty
• Sales Receipt
• Product Model/Serial Number
• Date of Purchase
• Location of Purchase
4
GENERAL INFORMATION
[email protected] [phone]
www.soupro.com

Preparation
IMPORTANT INFORMATION
1. Before you begin, locate the instructions and hardware. Be sure you have all of the parts and can identify
them.
2. To avoid scratching the finish, assemble the product on a soft, non-abrasive surface such as carpet or
cardboard.
3. Assembly of this product may require more than one person.
Tools Required
Philips Screwdriver Hand Drill Hex Key
5
ASSEMBLY INSTRUCTIONS
Number of spare hardware is indicated in ( ).
Hardware Identication
Use the Touch-up Pen to cover surface scratches.
WARNING: The included plastic wall anchors (OO) are intended for use with solid wall applications only (tile and
concrete). DO NOT USE WITH DRYWALL OR OTHER HOLLOW WALL APPLICATIONS.
FF x 2
SS x 3
AA x 8+(1)
II x 4+(1)
TT x 1 KK x 2 LL x 2 MM x 2
GG x 1
PP x 1
BB x 76+(3)
JJ x 16+(2)
OO x 2NN x 4
CC x 37+(3)
QQ x 2
EE x 35
RR x 3
HH x 1
Touch-up Pen

Parts List
Preparation
6
ASSEMBLY INSTRUCTIONS
x 1
x 1
x 1
x 1
x 1
x 2
x 1
x 1
x 2
x 1
x 1
x 1
x 1
x 1
x 2
x 2
x 1
x 1
A J
C L
B K
DM
EN
FO
G P
H Q
I R
A
NP
C
F
F
G
H
O
OR
J
K
I
I
L
M
Q
E
D
P
B

Assembly
1.
7
ASSEMBLY INSTRUCTIONS
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
2.
B
C
D
J
E
K
BB
BB
BB BB BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB BB
BB
BB
BB
EE
EE
EE
EE
EE
EE
EE
EE
EE
EE
EE
BB
BB
BB
BB
BB
BB
EE
EE
EE
EE
EE
EE
EE
EE
EE
EE EE
EE
EE
EE
EE
EE
EE
EE
EE
EE EE
EE
EE
EE
FF
FF
FF x 2EE x 20BB x 24
L
G
H
EE x 15BB x 15

Assembly
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
8
ASSEMBLY INSTRUCTIONS
3. BB x 11
4.
BB
BB
BB
BB
BB
BB
JJ
JJ
JJ
JJ
II
II
II
II
BB
BB
BB
BB
BB
J
IKI
DF
E
F
H
G
G
H
D
E
JJ x 4II x 4

Assembly
9
ASSEMBLY INSTRUCTIONS
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
BB x 4
5.
BB x 4
6.
BB
BB
H
J
K
L
J
K
BB
BB

Assembly
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
10
ASSEMBLY INSTRUCTIONS
7.
8.
A
BB
BB
BB
BB
BB x 8
C
M
B
PP x 1BB x 10
PP
BB
BB
BB
BB BB
BB

Assembly
11
ASSEMBLY INSTRUCTIONS
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
CC x 34
9.
AA x 8
10.
N
O
O
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC CC
CC
P
P
AA

Assembly
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
12
ASSEMBLY INSTRUCTIONS
11.
12.
R
QQ
SS
RR
SS
SS
JJ
JJ
JJ JJ
JJ
JJ JJ
JJ
QQ
SS x 3RR x 1QQ x 2JJ x 8

Assembly
13
ASSEMBLY INSTRUCTIONS
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
13.
14.
Q
RR
JJ
JJ
QQ
RR x 2JJ x 4

FCC / IC Information
Firebox Model
Assembly
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
WARNING:
• If installing the mantel on drywall or other hollow wall applications, the safety mounting tape (KK) must be
fastened to studs, headers, or other structural wall members. The included plastic wall anchors (OO) are
intended for use with solid wall applications only (tile or concrete).
• DO NOT USE WITH DRYWALL OR OTHER HOLLOW WALL APPLICATIONS.
14
ASSEMBLY INSTRUCTIONS
LL x 2KK x 2 MM x 2 NN x 4 OO x 2
15.
16.
KK
KK
NN NN
MM
OO
LL
TT x 1CC x 3
TT
CC CC CC

ATTENTION:
• Find a location for the rebox that is protected from direct sunlight.
• Failure to read all instructions may result in a possible electric shock, re hazard and/or injury and will void
the warranty.
WARNING:
• If the information in this manual is not followed exactly, an electric shock or re may result causing property
damage, personal injury or loss of life.
• Do not store or use gasoline or other ammable vapors or liquids in the vicinity of this appliance.
This equipment has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
The equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on. The user is encouraged to try and correct the interference by one or more of the following measures:
(a) Reorient or relocate the receiving antenna
(b) Increase the separation between the equipment and the receiver
(c) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
(d) Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(a) This device may not cause harmful interference, and
(b) This device must accept any interference received, including interference that may cause undesired operation.
Modications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
FCC / IC Information
Firebox Model
15
FIREBOX OPERATIONS
SP2618-IR-FGPB

Safety Information
Use this rebox only as described in the manual. Any other use is NOT recommended by the manufacturer and may cause
re, electric shock or injury to persons.
CAUTION:
• If possible, ALWAYS unplug this rebox when not in use.
• DO NOT operate any rebox with a damaged cord or plug or after the heater malfunctions.
• DO NOT operate any rebox if it has been dropped or damaged in any manner. Disconnect power at service panel and have
rebox inspected by a reputable electrician before reusing.
• Any repairs to this unit should be carried out by appropriately qualied service personnel.
• Under no circumstances should this unit be modied. Parts having to be removed for servicing must be replaced prior to
operating this unit again.
• DO NOT use outdoors.
• This unit is not intended for use in bathrooms, laundry areas and similar indoor locations. NEVER place heater where it may
fall into a bathtub or other water container.
• To disconnect this unit, turn all controls to the OFF position, then remove plug from outlet.
• ONLY connect to properly grounded outlets.
• This appliance, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1
Canadian Electrical Code or, for USA installations, follow the National Electrical Code, ANSI/NFPA NO.70.
• To prevent a possible re, DO NOT block any air intakes or exhaust in any manner. DO NOT use on soft surfaces, like a
bed, where opening may become blocked.
• ALWAYS plug this unit directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap
(outlet/power strip).
• This heater includes an automatic protection system that will shut off the unit to prevent overheating. If the unit is at risk of
overheating, the front panel will display "E1" and a thermal cut out will shut off the heater to prevent damage or risk of re.
• DO NOT slide rebox on top of wood to avoid scratching wood surface.
• DO NOT place any objects on top of rebox and top air intake vents as this will cause the unit to overheat and can cause a
re.
ELECTRICAL CONNECTION:
• A 15-amp, 120-volt, 60 Hz circuit with a properly grounded
outlet is required. Preferably, the fireplace will be on
a dedicated circuit as other appliances on the same
circuit may cause the circuit breaker to trip or the fuse
to blow when the heater is in operation. The unit comes
standard with 6-ft. three-wire cord, exiting from the rear
of the fireplace. DO NOT exceed the current rating of
the current tap. ALWAYS plug this unit directly into a wall
outlet/receptacle. NEVER use with an extension cord or
relocatable power tap (outlet/power strip).
• This rebox is for use on 120 volts. The cord has a plug as
shown below. See illustration for grounding instruction. An
adapter as shown at C is available for connecting three-
blade grounding type plugs to two-slot receptacles. The
green grounding lug extending from the adapter must
be connected to a permanent ground such as a properly
grounded outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
Grounding Pin
Grounding Pin
Grounding Means
Adapter
A
C
B
D
Metal Screw
Cover of
Grounding Box
ELECTRICAL SPECIFICATIONS
Voltage:
Amps:
Watts:
120 VAC, 60 Hz
12.5 Amps
1500 Watts
16
FIREBOX OPERATIONS

17
FIREBOX OPERATIONS
Operating Instructions
Flame Brightness Mode
• The Flame Brightness Mode sets the ame brightness.
• Use UP arrow button or DOWN arrow button to scroll
through the flame brightness settings: F0 (no flame),
F1, F2, F3, F4, F5 (brightest).
• Use UP arrow button to increase the setting of the
selected function.
• Use DOWN arrow button to decrease the setting of the
selected function.
Activate Child Lock
• When the unit is ON, hold the POWER button for 10
seconds to activate the Child Lock function. "E3" will be
displayed and a "beep" will sound 3 times to indicate the
Child Lock function is activated. Then, all function keys are
locked. When pressing any button, "E3" will be displayed
to indicate the Child Lock function has been activated.
Deactivate Child Lock
• To deactivate the Child Lock function, hold the POWER
button for 10 seconds. Then, all functions keys are
unlocked.
• Press the POWER button to turn ON or OFF the unit.
• When the unit is in ON mode, the power icon indicator
light will be shown green.
• When the unit is in OFF mode, the power icon indicator
light will be shown red. When power OFF, unit will be
stopped, if heater is working before power OFF the
unit, fan will have 20 seconds delay to ensure heat will
not be trapped inside the unit.
• Press the MODE button to cycle through the different
functions. Each time the MODE button is pressed, the
mode will enter the next function – Temperature, Timer
or Flame Brightness.
Temperature Mode
• The Temperature Mode controls the heater’s thermostat
setting.
• Press UP arrow button or DOWN arrow button to scroll
through temperature settings: 59°F – 86°F (15°C –
30°C), ON, OF (OFF).
• Hold the MODE button for 3 seconds; this toggles the
temperature unit between °C or °F.
• When the ambient temperature is higher than the set
temperature, heater will turn off automatically.
Timer Mode
• The Timer Mode sets the fireplace to automatically
shutoff.
• Press UP arrow button or DOWN arrow button to adjust
the timer setting from 0 hour (OFF) to 9 hours with 0.5
hour intervals.
Power Button
Each time the rebox is plugged in, a 5-second fan and
heater will turn on for internal check program.
The unit has a memory function with last settings for
heating level and ame brightness effect, unless the main
power to the unit has been interrupted.
Mode Button
Up Arrow Button
Down Arrow Button
Child Lock
This function is only available if using the control panel.
Child Lock function is only available if using the control
panel.

Care And Maintenance
NOTE: When the heater is not in use, it should be stored in a dry location, away from possible damage. The
power cord should be stored properly to avoid contact with hot or sharp objects.
REPLACING THE REMOTE CONTROL BATTERY:
When the remote control stops operating or its range seems reduced, it is time to replace the batteries.
NOTE: The batteries should be removed if the product is to be left unused for a long time.
CAUTION:
Non-rechargeable battery is not to be recharged. Exhausted battery is to be removed from the product:
1. The battery compartment is located on the back end of the remote control.
2. Press the small tab inward as you slide the battery door open and remove the old battery.
3. Insert a new CR2025 lithium battery (not included), ensuring the polarities of the battery match the inside of
the battery compartment.
4. Re-insert the battery door.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or rewiring of this unit
should be carried out by a licensed electrician in accordance with national and local codes.
If repairing or replacing an electrical component or wiring, the original wire routing, color coding and securing
locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to
reduce the risk of re, electrical shock and injury to persons.
WARNING: Do not use this replace if any part of it has been under water. Immediately call a qualied service
technician to inspect the replace and replace any part of the electrical system.
WARNING: Disconnect the power before attempting any maintenance or cleaning to reduce the risk of re,
electrical shock or personal injury.
WARNING: During any service of this appliance, the power to the unit must be turned off. First turn the main
power switch to the "OFF" position. Then remove the electrical plug from the wall outlet.
Troubleshooting
Problems
1. No power, logs do not
glow.
2. "E1" is displayed on
control panel.
3. "E2" is displayed on
control panel.
4. "E3" is displayed on
control panel.
5. Fan motor continues
to blow after unit is
powered off.
6. Power cord gets warm
to the touch.
1. The unit does not have
power.
2. The overheat protection
device has been
engaged.
3. The ambient temperature
sensor is broken or not
working correctly.
4. Child Lock function is
activated.
5. Normal operation.
6. Normal operation.
Possible Causes
1. Check that unit is plugged into a standard
120 volt outlet. Then make sure power is set
at "ON" position.
2. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back
in and turn on the heater. If the problem
persists, call customer service.
3. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back
in and turn on the heater. If the problem
persists, call customer service.
4. To inactivate the Child Lock function, hold
the POWER button for 10 seconds.
5. This is a standard feature; the blower runs
for an additional 20 seconds to ensure heat
will not be trapped inside the unit.
6. This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. Make sure the plug fits tightly into
the outlet. During use, check the plug and
outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and
consult with a qualied electrician to check
or change the overheating outlet(s).
Solutions
CLEANING INFORMATION:
• Make sure the unit is turned off, unplugged and the heating elements of heater are cool whenever you are cleaning the
heater.
• Clean the metal trim using a water-dampened, soft, and clean cloth. DO NOT use brass polish or household cleaners as
these products will damage the metal trim.
• The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater and air intake/output vents is
recommended.
18
FIREBOX OPERATIONS

Care And Maintenance
Troubleshooting
Problems
1. No power, logs do not
glow.
2. "E1" is displayed on
control panel.
3. "E2" is displayed on
control panel.
4. "E3" is displayed on
control panel.
5. Fan motor continues
to blow after unit is
powered off.
6. Power cord gets warm
to the touch.
1. The unit does not have
power.
2. The overheat protection
device has been
engaged.
3. The ambient temperature
sensor is broken or not
working correctly.
4. Child Lock function is
activated.
5. Normal operation.
6. Normal operation.
Possible Causes
1. Check that unit is plugged into a standard
120 volt outlet. Then make sure power is set
at "ON" position.
2. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back
in and turn on the heater. If the problem
persists, call customer service.
3. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back
in and turn on the heater. If the problem
persists, call customer service.
4. To inactivate the Child Lock function, hold
the POWER button for 10 seconds.
5. This is a standard feature; the blower runs
for an additional 20 seconds to ensure heat
will not be trapped inside the unit.
6. This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. Make sure the plug fits tightly into
the outlet. During use, check the plug and
outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and
consult with a qualied electrician to check
or change the overheating outlet(s).
Solutions
For more information about collection and recycling of used batteries, please contact your local municipality, your waste
disposal service or the point of sale where you purchased this item.
A battery may contain hazardous substances that could be endangering to the environment
and human health.
• This symbol marked on the battery and/or packaging indicates that used battery shall not be
treated as municipal waste. Instead it shall be left at the appropriate collection point for recycling.
• By ensuring the used battery is disposed of correctly, you will help prevent potential negative
consequences for the environment and human health. The recycling of materials will help to
conserve natural resources.
DISPOSAL OF USED BATTERY:
19
FIREBOX OPERATIONS

Crafted in China
Distributed by Source Pro Industries Ltd., Workshop 15 & 18 , 10/F Metro Centre, No.32
Lam Hing Street, Kowloon Bay, Hong Kong
QUESTIONS, PROBLEMS, OR MISSING PARTS?
Please Contact Customer Service Before Returning to Store
[email protected] [phone]
www.soupro.com
Ver. 1