Boldflame Concord SP5637 User manual

SP5637
Concord
USER MANUAL
Keep this manual for future reference
Please carefully check the unit and make sure there is no damage when you open the carton
Download App
QUESTIONS, PROBLEMS, OR MISSING PARTS?
Please Contact Customer Service Before Returning to Store
[email protected] [phone]
www.soupro.com

Table of Contents
Package Contents
2 3
Fireplace Mantel
SP5637
Firebox
SP2320-IR-FGPBBT Remote Control
• GENERAL INFORMATION
Package Contents
Safety Instructions
Warranty
• ASSEMBLY INSTRUCTIONS
Preparation
Assembly
• FIREBOX OPERATIONS
FCC/IC Information
Safety Information
Operating Instructions
Fireplace Remote App
Care And Maintenance
Troubleshooting
2
3
4
5
7
17
18
19
20
22
23

2 3
Safety Instructions
Please read and understand this entire manual before attempting to assemble, operate or install the product.
IMPORTANT NOTICE
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electric shock
and injury to persons, including the following:
WARNING: Place this unit in a location that avoids direct sunlight and high temperatures.
WARNING: Plastic bags, nails, etc. should be kept out of reach of children.
WARNING: This appliance is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. Keep
combustible material, such as furniture, pillows, bedding, papers, clothes and curtains, at least 3 feet from the front
of the heater and keep them away from the side and rear.
WARNING: Extreme caution is necessary when any heater is used by or near children or individuals with
disabilities and whenever the replace is left operating and unattended.
WARNING: DO NOT run cord under carpeting. DO NOT cover cord with throw rugs, runners, or similar covering.
Do not route cord under furniture or appliances. Arrange cord away from traffic areas and where it will not be
tripped over.
WARNING: DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause
an electric shock or re, or damage the appliance.
WARNING: This appliance has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline,
paint or ammable vapors or liquids are used or stored. This replace should not be used as a drying rack for
clothing. Christmas stockings or decorations should not be hung in the area of it.

4 5
Warranty
1-YEAR LIMITED WARRANTY
Source Pro USA Inc. (hereinafter referred to collectively as “the Company”) warrants that your new Bold Flame Electric
Fireplace is free from manufacturing and materials defects for a period of one (1) year from date of purchase. Subject to the
following conditions and limitations:
1. The electric fireplace must be installed and operated at all times in accordance with the installation
and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse,
accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was
made through an authorized supplier of the Company.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or
workmanship – provided that such part(s) have been subjected to normal conditions of use and service –
after said defect is conrmed by the Company’s inspection. All replacement parts or products will be new,
remanufactured, or refurbished.
4. The Company may, at its discretion, require that any defective part(s) be returned in exchange for the
replacement part(s).
5. The Company may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of the defective part(s).
6. This warranty does not cover the LED light bar included with the electric replace.
7. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective
part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the
Company assume responsibility for the same.
8. The owner/user assumes all other risks – if any – including but not limited to the risk of any direct, indirect
or consequential loss or damage arising out of the use, or inability to use the product, except as provided
by law.
9. All other warranties – express or implied – with respect to the unit, its components and accessories, or
any obligations/liabilities on the part of the Company are hereby expressly excluded.
10. The Company neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities
with respect to the sale of the unit.
11. The warranties as outlined within this document do not apply to non-accessories used in conjunction with
the installation of this product.
12. This warranty gives you specic legal rights, and you may also have other rights which vary from state to
state.
This warranty is void if:
(a) The replace is subjected to prolonged periods of dampness or condensation.
(b) Any unauthorized alteration, willful abuse, accident, or misuse of the product.
(c) You do not have the original purchase receipt.
IF WARRANTY SERVICE IS NEEDED
Please Contact Customer Service
Make sure you have the following information ready:
• Warranty
• Sales Receipt
• Product Model/Serial Number
• Date of Purchase
• Location of Purchase
4 5
[email protected] [phone]
www.soupro.com

Preparation
IMPORTANT INFORMATION
1. Before you begin, locate the instructions and hardware. Be sure you have all of the parts and can identify
them.
2. To avoid scratching the finish, assemble the product on a soft, non-abrasive surface such as carpet or
cardboard.
3. Assembly of this product may require more than one person.
Tools Required
Philips Screwdriver Hand Drill Hex Key
4 5
Use the Touch-up Pen to cover surface scratches.
WARNING: The included plastic wall anchors (OO) are intended for use with solid wall applications only (tile and
concrete). DO NOT USE WITH DRYWALL OR OTHER HOLLOW WALL APPLICATIONS.
Hardware Identication
Number of spare hardware is indicated in ( ).
4 5
HH x 1
Touch-up Pen
JJ x 8II x 16+(2) PP x 20+(2) KK x 2 LL x 2+(1)
BB x 63+(4)AA x 8+(1) DD x 2 EE x 30 FF x 1CC x 36+(4)
GG x 1
MM x 2+(1) NN x 4+(2) OO x 2

6 7
Parts List
Preparation
6 7
x 1
x 1
x 1
x 2
x 1
x 1
x 1
x 1
x 1
A
C
B
D
E
F
Top Panel
Top Panel Trim
Left Panel, Top, Front
Side Panel, Top
Left Door
Right Door
Insert Top Panel
Insert Left Front Trim
Insert Right Front Trim
x 2
x 1
x 1
x 1
x 4
x 2
x 1
x 1
x 1
Insert Side Panel
Insert Top Front Trim
Insert Back Panel
Base Panel
Leg
Adjustable Shelf
Back Panel, Top
Back Panel
Right Panel, Top, Front
J
K
L
M
N
O
G
I
P
Q
R
H
A
B
D
D
EO
P
O
F
C
R
Q
G
J
H
J
I
K
M
L
N
N
N
N

Assembly
6 7
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
6 7
1. EE x 12BB x 1
J
I
H
J
EE
EE
EE
EE
EE
EE
EE
EE
EE
EE
FF
EE
EE
EE
EE
EE
EE
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB x 18
L

Assembly
8 9
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
2.
3.
HH x 8JJ x 8
EE x 4BB x 4
M
N
N
N
N
B
K
JJ
JJ
JJ
JJ
JJ JJ
HH
HH
HH
HH
EE
EE
EE
EE
BB
BB
BB
BB
HH HH
JJ
JJ

Assembly
8 9
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
4.
H
J
J
K
G
II
II
HH
HH
BB
PP
II
II
BB
BB
BB
PP x 2II x 4BB x 6

Assembly
10 11
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
5.
6.
BB x 4
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
BB
M
C
R
D
D
J
G
J
EE x 14BB x 20

Assembly
10 11
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
7.
8.
DD x 2
DD
DD
E
F
II
II
PP
BB
BB
PP x 2II x 4BB x 4

Assembly
12 13
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
9.
10.
BB
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC CC CC CC CC CC
CC
CC
BB
BB
A
P
BB x 6
CC x 20

Assembly
12 13
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
11. PP x 16
E
PP
PP
PP PP

Assembly
14 15
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
12.
13.
AA x 8
AA
BB
O
O
O
O
BB x 1

Assembly
14 15
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
14.
Q
CC x 16
CC CC
CC
CC
CC
CC
CC CC
CC CC
CC
CC
CC
CC
CC
CC

FCC / IC Information
Firebox Model
16 17
Assembly
16 17
Anti-Tipping Device
LL x 2KK x 2 MM x 2 NN x 4 OO x 2
KK
KK
NN NN
MM
OO
LL
WARNING:
•Ifinstallingthemantelondrywallorotherhollowwallapplications,thesafetymounting tape(KK)mustbe
fastenedto studs,headers,orotherstructuralwall members.Theincluded plasticwallanchors(OO)are
intendedforusewithsolidwallapplicationsonly(tileorconcrete).
•DONOTUSEWITHDRYWALLOROTHERHOLLOWWALLAPPLICATIONS.

ATTENTION:
• Find a location for the rebox that is protected from direct sunlight.
• Failure to read all instructions may result in a possible electric shock, re hazard and/or injury and will void
the warranty.
WARNING:
• If the information in this manual is not followed exactly, an electric shock or re may result causing property
damage, personal injury or loss of life.
• Do not store or use gasoline or other ammable vapors or liquids in the vicinity of this appliance.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Industry Canada License-exempt RSS-210. Operation is subject to the following two condtions:
(a) this device may not cause interference, and
(b) this device must accept any interference, including interference that may cause undesired operation of the device.
CAUTION: To maintain compliance with the RF exposure guidelines, place the base unit at least 20cm from
nearby persons.
WARNING: Modication of this device to receive cellular radiotelephone service signals is prohibited under FCC
rules, IC license and federal law.
FCC / IC Information
SP2320-IR-FGPBBT
Firebox Model
16 1716 17

Safety Information
Use this rebox only as described in the manual. Any other use is NOT recommended by the manufacturer and may cause
re, electric shock or injury to persons.
CAUTION:
• If possible, ALWAYS unplug this rebox when not in use.
• DO NOT operate any rebox with a damaged cord or plug or after the heater malfunctions.
• DO NOT operate any rebox if it has been dropped or damaged in any manner. Disconnect power at service panel and have
rebox inspected by a reputable electrician before reusing.
• Any repairs to this unit should be carried out by appropriately qualied service personnel.
• Under no circumstances should this unit be modied. Parts having to be removed for servicing must be replaced prior to
operating this unit again.
• DO NOT use outdoors.
• This unit is not intended for use in bathrooms, laundry areas and similar indoor locations. NEVER place heater where it may
fall into a bathtub or other water container.
• To disconnect this unit, turn all controls to the OFF position, then remove plug from outlet.
• ONLY connect to properly grounded outlets.
• This appliance, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1
Canadian Electrical Code or, for USA installations, follow the National Electrical Code, ANSI/NFPA NO.70.
• To prevent a possible re, DO NOT block any air intakes or exhaust in any manner. DO NOT use on soft surfaces, like a
bed, where opening may become blocked.
• ALWAYS plug this unit directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap
(outlet/power strip).
• This heater includes an automatic protection system that will shut off the unit to prevent overheating. If the unit is at risk of
overheating, the front panel will display "E1" and a thermal cut out will shut off the heater to prevent damage or risk of re.
• DO NOT slide rebox on top of wood to avoid scratching wood surface.
• DO NOT place any objects on top of rebox and top air intake vents as this will cause the unit to overheat and can cause a
re.
ELECTRICAL CONNECTION:
• A 15-amp, 120-volt, 60 Hz circuit with a properly grounded
outlet is required. Preferably, the fireplace will be on
a dedicated circuit as other appliances on the same
circuit may cause the circuit breaker to trip or the fuse
to blow when the heater is in operation. The unit comes
standard with 6-ft. three-wire cord, exiting from the rear
of the fireplace. DO NOT exceed the current rating of
the current tap. ALWAYS plug this unit directly into a wall
outlet/receptacle. NEVER use with an extension cord or
relocatable power tap (outlet/power strip).
• This rebox is for use on 120 volts. The cord has a plug as
shown below. See illustration for grounding instruction. An
adapter as shown at C is available for connecting three-
blade grounding type plugs to two-slot receptacles. The
green grounding lug extending from the adapter must
be connected to a permanent ground such as a properly
grounded outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
Grounding Pin
Grounding Pin
Grounding Means
Adapter
A
C
B
D
Metal Screw
Cover of
Grounding Box
ELECTRICAL SPECIFICATIONS
Voltage:
Amps:
Watts:
120 VAC, 60 Hz
12.5 Amps
1500 Watts
18 19

• Press the POWER button to turn ON or OFF the unit.
• When the unit is in ON mode, the power icon indicator
light will be shown green.
• When the unit is in OFF mode, the power icon indicator
light will be shown red. When power OFF, unit will be
stopped, if heater is working before power OFF the
unit, fan will have 20 seconds delay to ensure heat will
not be trapped inside the unit.
• Press the MODE button to cycle through the different
functions. Each time the MODE button is pressed, the
mode will enter the next function – Temperature, Timer,
Ember Bed Brightness, Flame Brightness, or Flame
Color.
Temperature Mode
• The Temperature Mode controls the heater’s thermostat
setting.
• Press UP arrow button or DOWN arrow button to scroll
through temperature settings: 59°F – 86°F (15°C –
30°C), ON, OF (OFF).
• Hold the MODE button for 3 seconds; this toggles the
temperature unit between °C or °F.
• When the ambient temperature is higher than the set
temperature, heater will turn off automatically.
Timer Mode
• The Timer Mode sets the fireplace to automatically
shutoff.
• Press UP arrow button or DOWN arrow button to adjust
the timer setting from 0 hour (OFF) to 9 hours with 0.5
hour intervals.
Operating Instructions
18 19
Power Button
Each time the rebox is plugged in, a 5-second fan and
heater will turn on for internal check program.
The unit has a memory function with last settings for
heating level and ame brightness effect, unless the main
power to the unit has been interrupted.
Mode Button
Up Arrow Button
Down Arrow Button
Child Lock
This function is only available if using the control panel.
Ember Bed Brightness Mode
• The Ember Bed Brightness Mode sets the ember bed
brightness.
• Use the UP arrow button or DOWN arrow button to
scroll through the log brightness settings: L0 (dimmest),
L1, L2, L3, L4, L5 (brightest).
Flame Brightness Mode
• The Flame Brightness Mode sets the ame brightness.
• Use UP arrow button or DOWN arrow button to scroll
through the flame brightness settings: F0 (no flame),
F1, F2, F3, F4, F5 (brightest).
Flame Color Mode
• The Flame Color Mode should be used to set the ame
color.
• Use UP arrow button or DOWN arrow button to scroll
through the ame color settings: C1, C2, C3, C4.
• Use UP arrow button to increase the setting of the
selected function.
• Use DOWN arrow button to decrease the setting of the
selected function.
Activate Child Lock
• When the unit is ON, hold the POWER button for 10
seconds to activate the Child Lock function. "E3" will be
displayed and a "beep" will sound 3 times to indicate the
Child Lock function is activated. Then, all function keys are
locked. When pressing any button, "E3" will be displayed
to indicate the Child Lock function has been activated.
Deactivate Child Lock
• To deactivate the Child Lock function, hold the POWER
button for 10 seconds. Then, all functions keys are
unlocked.
Setting Color
C1
C2
Orange
Blue
Setting Color
C3
C4
Orange + Blue
Color Rotation
Child Lock function is only available if using the control
panel.

1. Turn on the replace
2. Switch on Bluetooth on your mobile device
3. Tap the side menu icon (Fig. 1)
4. Tap " " or "Add" icon (Fig. 2) and start searching for
the replace nearby (Fig. 3)
5. Tap “FirePlace” in the result. Enter the name of the
replace (Fig. 4) and wait for it to connect (Fig. 5).
6. Blue dot next to the fireplace name indicates that the
replace is connected properly and ready to use (Fig. 6)
7. Return to main page by tapping the side menu icon
8. Make sure that the top right corner icon is switched
"ON" (Fig. 7)
20 21
To Connect
Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig.6
• To remove your replace from your Apple device, tap
the " " next to the fireplace name that you want to
remove. (Fig. 8)
• To remove your fireplace from your Android device,
hold down on to the name until the options appear, then
select "Delete". (Fig. 9)
To Disconnect
Fig. 8
Fireplace Remote App
Fig. 7
You can use this app to connect to multiple replaces.
Fig. 9