Bosch SHEM78WH5N User manual

Dishwasher
SHEM78WH5N
en-usOperating instructions

2
en-us
Table of contents
4 Safety Definitions . . . . . . . . . . 4
( IMPORTANT SAFETY
INSTRUCTIONS. . . . . . . . . . . . 5
( Causes of Damage . . . . . . . . . 8
* Getting Started . . . . . . . . . . . . 9
o Home Connect . . . . . . . . . . . 14
+ Water softening system /
special salt . . . . . . . . . . . . . . 17
, Rinse Aid . . . . . . . . . . . . . . . . 19
- Loading the Dishwasher. . . . 20
. Detergent . . . . . . . . . . . . . . . . 29
/ Dishwasher Cycles . . . . . . . . 31
0 Dishwasher Cycle Options . . 33
1 Operating the Dishwasher . . 36
2 Care and Maintenance . . . . . 40
3 Troubleshooting . . . . . . . . . . 44
4 Customer Service . . . . . . . . . 54
4 Statement of Limited Product
Warranty . . . . . . . . . . . . . . . . 55
5 Installation and connection . 59

3
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4
en-us Safety Definitions
4 Safety Definitions
9 WARNING
This indicates that death
or
serious injuries may occur as a
result of non-observance of this
warning.
9 CAUTION!
This indicates that minor
or
moderate injuries may occur as
a result of non-observance of
this warning.
NOTICE:
This indicates that damage to the
appliance or property may occur as a
result of non-compliance with this
advisory.
Note: This alerts you to
important
information and/or tips.

5
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
This dishwasher is provided with
Installation Instructions and this Use
and Care Manual. Read and
understand all instructions before
using the dishwasher.
This dishwasher is intended for use
up to a maximum altitude of 4,000
meters above sea level.

6
To reduce the risk of fire, electrical
shock, or serious injury, observe
the following:
9 WARNING
RISK OF INJURY OR DEATH!
Misuse of the dishwasher can
result in serious injury or death.
Do not use the dishwasher in
any way not covered in this
manual or for any purpose other
than those explained in the
following pages.
9 WARNING
RISK OF INJURY!
Severe injury and/or product
damage could result from the
use of unauthorized service
technicians or non-original
replacement parts. All repairs
must be performed by an
authorized service technician
using only original equipment
factory replacement parts.
9 WARNING
RISK OF
ELECTRICAL SHOCK
OR FIRE!
Electrical shock or fire could
result if the electrical supply for
the dishwasher covered in this
manual is incorrectly installed or
if the dishwasher has been
improperly grounded. Do not
use the dishwasher covered in
this manual unless you are
certain the electrical supply has
been correctly installed and the
dishwasher has been properly
grounded.
9 WARNING
HEALTH HAZARD!
Never use harsh chemicals to
clean your dishwasher. Some
chloride-containing products
can damage your dishwasher
and may present health
hazards!
Grounding Instructions
This appliance must be grounded to
a metal, permanent wiring system or
an equipment grounding conductor
must be run with the circuit
conductors and connected to the
equipment grounding terminal or
lead on the dishwasher. See the
Installation Instructions included with
this dishwasher for more information
on electrical requirements.

7
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
9 WARNING
RISK OF
ELECTRIC SHOCK!
This appliance must be
grounded. In the event of a
malfunction or breakdown,
grounding will reduce the risk of
electric shock by providing a
path of least resistance for
electric current. This appliance
is equipped with a cord having
an equipment-grounding
conductor.
Improper connection of the
equipment-grounding conductor
can result in risk of electric
shock. Check with a qualified
electrician or service technician
if you are in doubt whether the
appliance is properly grounded.
Safe Operation
Use this dishwasher only for its
intended function, which is the
washing of household dishware and
kitchenware rated as dishwasher
safe.
■ Do not wash plastic items
unless they are marked
“dishwasher safe” or the
equivalent. For plastic items
not so marked, check the
manufacturer’s
recommendations.
■ Do not operate your
dishwasher unless all
enclosure panels are in
place.
■ Do not tamper with or
override controls and
interlocks.
Do not abuse, sit or stand on the
door or dish racks of the dishwasher.
9 WARNING
RISK OF INJURY!
To avoid risk of injury, always
use caution when opening the
door during or following a wash
cycle as hot water or steam
may escape. Do not fully open
the door until water noises have
stopped and steam has
subsided.
Use only detergents or rinsing agents
recommended for use in a
dishwasher, and keep them out of
the reach of children.
9 C
AUTION!
When loading items to
be
washed:
■ Locate sharp items so they
are not likely to damage the
door seal.
■ Load knives and other sharp
utensils with their HANDLES
UP to reduce the risk of
cut-type injuries.
NSF/ANSI 184 Certified residential
dishwashers are not intended for
licensed food establishments.
Ensure that you follow the safety
instructions, even when they are out
of reach while operating the
appliance via the Home Connect
app. Also follow the instructions
provided by the app.

9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
7
Child Safety
To reduce risk of injury, do not allow
children to play in or on the
dishwasher.
When children become old enough
to operate the appliance, it is the
responsibility of the parents/legal
guardians to ensure the children are
instructed in safe practices by
qualified persons.
Proper Care and Maintenance
9 WARNING
To avoid dishwasher damage, do not
allow water to remain in your
dishwasher systems through
extended periods of freezing
temperatures. Freezing temperatures
can damage the water fill valve and
potentially other components of your
dishwasher.
NOTICE:
It is highly recommended for the end
user to become familiar with the
procedure to shut off the incoming
water supply and the procedure to
shut off the incoming power supply.
RISK OF EXPLOSION! Under
certain conditions, hydrogen gas
may be produced in a hot water
system that has not been used
for two weeks or more.
Hydrogen gas is explosive.
Before using a dishwasher that
is connected to a hot water
system that has been unused
for two weeks or longer, turn on
all hot water faucets and let the
water flow from each for several
minutes. This will release any
accumulated hydrogen gas. As
the gas is explosive, do not
See the Installation Instructions or
contact your installer for more
information.
9 WARNING
STATE OF CALIFORNIA
PROPOSITION 65 WARNINGS!
This product contains one or
more chemicals known to the
State of California to cause
cancer, birth defects, or other
reproductive harm.
smoke or use an open flame
during this time.
Remove the dishwasher door to the
washing compartment when
removing an old dishwasher for
service or discarding.
To avoid floor damage and possible
mold growth, do not allow wet areas
to remain around or under the
dishwasher.

8
en-us Causes of Damage
( Causes of Damage
NOTICES
■ Never use steam cleaning
products to clean your
dishwasher. The manufacturer will
not be liable for the possible
damages or consequences.
■ To avoid possible dishwasher
damage, do not use harsh
chemicals, abrasive cleaners,
scouring pads (metal or plastic),
or abrasive cloths/paper towels to
clean your dishwashers exterior
door panel. Your dishwasher's
exterior door panel can be
damaged by doing so.
■ To avoid dishwasher damage, do
not load the dishwasher with
paper products, plastic bags,
packing materials or anything
other than normal, dishwasher
safe dishware and kitchenware.

Getting Started en-us
9
* Getting Started
Appliance overview
1 2 3 4 5 6 7 8 9 10
11
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15 16 5HVHW 3 VHF.
20
21
22
23
24
25
26
27
28
29
30
31
32
33

en-us Getting Started
10
The numbers stated below refer to
the overview images on the previous
page of this manual.
Operating panel
( On/Off button
0 Wash cycles**
8 Info button
@ Digital display
H Rinse aid refill indicator
P Salt refill indicator
X Selection buttons
` Time preselection
h Remote Start button
)" Wash cycle options**
)* START button
)2 Front display *
): Open door button
)B Remote start display
)J WLAN display
)R < > button
* optional feature which may or may
not be included with your dishwasher
**number of wash cycles and options
varies on specific model number
Dishwasher interior
components
1" Interior light *
1* Third rack*
12 Upper rack
1: Upper spray arm
1B Detergent tab tray
1J Lower spray arm
1R Dispenser for special salt
1Z Filters
1b Silverware basket *
1j Lower rack
9" Rinse aid dispenser
9* Detergent dispenser
92 Lock for detergent dispenser
9: Rating plate
* optional feature which may or may
not be included with your dishwasher
Display indicators
‹‹ : ‹‹ Cycle time remaining
% Refill rinse aid indicator
Lights up when rinse aid is
low
$ Refill salt indicator
Lights up when salt is low
} Remote Start indicator
Function Remote Start is set
| WLAN indicator
Wireless network connection
is active
Info button
The Info button 8 can be used to
display additional wash cycle
information.
1. Press the Info button 8 .
2. Press the wash cycle button.
Information on the selected wash
cycle is indicated on the display
window at the top @ .
3. To leave, press Info button 8 .
Time setting
When the appliance is switched on
for the first time, the time starts at
12:00 o’clock.
Set the time as follows:
1. Open the door.
2. Switch on ON/OFF switch ( .
3. Press Info button 8 for
3 seconds until the following text
is indicated on the display window
at the top @ :
Scroll with < >
Set with - +
Leave with Setup 3 sec.
4. Keep pressing button > )R until
the time setting is indicated on the
display window at the top @ .
5. Make the setting with setting
buttons + - X . If the selection
buttons + - X are held down,
the set values are changed in
10-minute increments.

Getting Started en-us
1
1
6. Press and hold the Info button
8 for 3 seconds.
The selected setting has now been
stored.
Note: If the appliance was
disconnected from the power supply
for a prolonged period, the time
starts at 12:00 o’clock. Set the time.
Switching on the appliance
for the first time
When the dishwasher is switched
on
for the first time, you are taken
directly to the settings for switching
on the appliance for the first time.
Note: If you select Home Connect
during the initial start-up, make
further settings via your dishwasher
App. Observe the supplied Home
Connect documents.
The following text is indicated on the
display window at the top @ :
Scroll with < >
Set with + -
Leave with Setup 3 sec.
Therequired settings for switching on
the appliance for the first time are
listed in the table below.
Change the setting as follows:
1. Keep pressing button > )R until
the required setting is displayed.
2. Make the selection with setting
buttons + - X .
3. Press and hold the Info button
8 for 3 seconds.
The selected setting has now been
stored.
Settings Factory setting Infotext
Switching on the by pressing Info button
appliance for the first
time
Language
American English
Language selection.
Home Connect
Manual/
Home Connect
Manual/Home Connect
Time format
24h
12h or 24h.
Time setting
12:00
Set the current time.
Water hardness
°E 0
Setting water hardness. When using Multitabs,
select the lowest setting.
Rinse aid disp.
Level 5
Amount of rinse aid affects drying. When using
Multitabs, select setting 0.

en-us Getting Started
12
Settings
The dishwasher has been preset with
certain settings for your convenience.
You can change these factory
setting.
Change the setting as follows:
1. Open the door.
2. Switch on ON/OFF switch ( .
3. Press Info button 8 for
3 seconds until the following text
is indicated on the display window
at the top @ :
Scroll with < >
Set with - +
Leave with Setup 3 sec.
4. Keep pressing button > )R until
the required setting is displayed.
5. Make the selection with setting
buttons + - X .
6. Press and hold the Info button
8 for 3 seconds.
The chosen setting has now been
stored.
You have the option of resetting all
changed settings back to the original
factory settings.
Note: When you reset your
dishwasher to the factory settings,
you are taken directly to the settings
for switching on the appliance for the
first time.
Setting Factory setting Infotext
by pressing Info button (
Time setting
12:00
Set the current time.
Time format
24h
12h or 24h.
Time display
Time
Show end of wash cycle with display "Finish in" or
"Finish at".
Language
American English
Language selection.
Water hardness
°E 0
Setting water hardness. When using Multitabs, select
the lowest setting.
Rinse aid disp.
Level 5
Amount of rinse aid affects drying. When using
Multitabs, select setting 0.
Sensor setting
Standard
Adjustment of soiling detection for optimum cleaning
result.
Extra dry
Off
Improved drying for glasses and plasticware.
Eco forecast
Off
Show the water and energy consumption.
Auto Power Off
Off
Appliance automatically switches off at end of rinsing
process.
Emotion Light *
On
Interior light.
Front display *
On
The front display can be selected.
Remaining time
proj. *
On
While wash cycle is running, status information is
projected onto floor.
Infolight *
On
Light is projected to signal an active wash cycle.
* depending on the features of your dishwasher

Getting Started en-us
1
3
Setting Factory setting Infotext
by pressing Info button (
Start wash cycle
Auto 130-150° F
When switching on, the last selected wash cycle
appears.
Tone volume *
Level 2
Volume of signal at end of wash cycle.
Button volume
Level 2
Volume when using buttons.
Child-proof lock *
Off
Activated child-proof lock impedes opening of door.
Wi-Fi
on/off
Switch wireless network connection on/off.
Network login
Manual/Automatic
Check WPS function on router.
No WPS function: Manual
WPS function: Automatic
Connect to the app
Start with +
Connect dom. appliance to mobile terminal device.
Eco drying *
On
Door opens automatically at the end of the wash cycle.
Greeting
On
When switching on the appliance, the brand logo can
be deselected.
Factory setting
Reset
Resetting to the factory setting.
* depending on the features of your dishwasher
Notes
■ The “Network login” menu option
is only available if Wi-Fi has been
switched on.
■ The “Connect to App” menu
option is only available if a
connection to the home network
has been established.

14
en-us Home Connect
o Home Connect
This dishwasher is
Wi-Fi capable and
can be remotely controlled via a
mobile device.
If your dishwasher does not connect
to the home network, you can also
operate the dishwasher manually by
pressing the buttons.
Info button
The Info button 8 can be used to
display additional wash cycle
information.
1. Press the Info button
8 .
2. Press the wash cycle button.
4. Keep pressing button > )R until
the required setting is indicated
on the display window at the top
@ .
5. Make the setting with setting
buttons + - X .
6. Press and hold the Info button
8 for 3 seconds.
The chosen setting has now been
stored.
Wi-Fi |
In the Wi-Fimenu you can activate
the wireless network connection with
“on” and deactivate it with “off”.
- RQ +
Information on the selected wash
cycle is indicated on the display
window at the top @ .
<
Notes
:L) L
!
3. To leave, press Info button 8 .
Setting up the App
To be able to operate the
appliance
via Home Connect, the Home
Connect App must be installed on
your mobile terminal device.
Observe the supplied Home Connect
documents with regard to this.
Follow the steps specified by the App
to implement the settings.
Setting up Home Connect
You can set your dishwasher by
pressing the remote start button
}h or proceed as follows:
■ If you have selected the Wi-Fi “off”
setting, the “Network login” and
“Connect to App” settings are not
available.
■ Remote control of the appliance
requires a stable wireless network
connection.
Network login
The “Network login” menu option is
not available unless you have
activated Wi-Fi.
In the “Network login” menu you can
select between “Autom./WPS” and
“Manual” to connect the dishwasher
to your home network.
1. Open the
door.
-
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2. Switch on the ON/OFF switch
( .
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3. Press Info button 8 for
3 seconds until the following text
is indicated on the display window
at the top @ :
Scroll with < >
Set with - +
Leave with Setup 3 sec.
Automatic: Connect to the home
network using the WPSfunction of
your router.
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1
5
Home Connect en-us
Manual: Connect your mobile
terminal device to the Home Connect
network. The network settings are
then manually entered using the
Home Connect App to connect to
your home network.
Following successful connection, the
following text is indicated on the
display window at the top @ .
6XFFHVVIXO
1H WZRU N ORJLQ
Observe the supplied Home Connect
documents with regard to this.
Connect to App
The “Connect to App” menu option is
not available unless there was a
connection to the home network.
The “Connect to App” setting
establishes the link between the
dishwasher, App and your user
account.
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Following successful connection, the
following text is indicated on the
display window at the top @ .
6XFFHVVIXO
&RQQHFW W R $SS
Observe the supplied Home Connect
documents with regard to this.
About data protection: When your
Home Connect dishwasher is
connected for the first time to a
WLAN network which is connected to
the Internet, your Home Connect
dishwasher transmits the following
categories of data to the Home
Connect server (initial registration):
■Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
installed Wi-Fi communication
module).
■ Security certificate of the Wi-Fi
communication module (to ensure
a secure IT connection).
■ The current software and
hardware version of your
dishwasher.
■ Status of any previous resetting to
factory settings.
This initial registration prepares the
Home Connect functions for use and
is activated the first time you use
these Home Connect functions.
Please note that the Home Connect
functions can be used only in
conjunction with the Home Connect
App. Information on data protection
can be accessed in the Home
Connect App.
Remote start button }
When the dishwasher is connected to
the home network, activate the
dishwasher remote control by
pressing the remote start button
}h .
If the dishwasher has still not logged
into Home Connect, access the
Home Connect settings by pressing
the remote start button }h .
Observe the supplied Home Connect
documents with regard to this.
Notes
■ When the login process is
complete, the remote start button
}h goes out.
■ To activate the remote control,
press the remote start button
}h .
■ If the Home Connect Assistant
was aborted during start-up, press
the remote start button }h
again.

en-us Home Connect
16
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■ If the connection to the router
fails, the WLAN )J display
flashes on the display.
Wi-Fi without a connection
to the Home Connect server
ƒ
You can use the Home Connect App
to disconnect from the Home
Connect server.
The appliance is then locally
connected to your mobile terminal
device without however any
connection to the Home Connect
server.
Note: If you did not deactivate the
connection to the Home Connect
server, check your Internet
connection.
Remote diagnosis
~
Customer Service can use Remote
Customer Service ~ to access your
appliance if you contact them.
Notes
■ You have to confirm Customer
Service access on your appliance.
■ You can switch off Remote
Customer Service ~ using the
ON/OFF switch ( or deactivate
Customer Service access in the
Home Connect App.
Declaration of Conformity
y
Robert Bosch Hausgeräte GmbH
hereby declares that the appliance
which features Home Connect
functionality is in accordance with the
essential requirements and the other
relevant provisions of the directive
1999/5/EC. A detailed R&TTE
Declaration of Conformity can be
found online at
www.bosch-home.com among the
additional documents on the product
page for your appliance.

17
+ Water softening
Water softening system / special salt en-us
Adjusting the water
softening system
system / special salt
To ensure good rinsing results, the
dishwasher requires soft water, i.e.
water which is low in lime, otherwise
limescale will be deposited on the
utensils and interior container. Tap
water above 7° dH (1.2 mmol/l)
must be softened. The water
is softened with special salt
(regeneration salt) in the water
softening system of the dishwasher.
The setting and therefore the
required amount of salt depends on
the degree of hardness of your tap
water (see following water hardness
table).
Water hardness table
The amount of salt dispensed can be
set from 0 to 62°E. Salt is not
required at the set value 0-8.
Set the softening system as follows:
1. Ask your local water utility
company for the water hardness
value of the tap water.
2. Required setting can be found in
the water hardness table.
3. Open the door.
4. Switch on ON/OFF switch ( .
5. Press Info button 8 for
3 seconds until the following text
is indicated on the display window
at the top @ :
Scroll with < >
Set with - +
Leave with Setup 3 sec.
6. Keep pressing button > )R until
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the water hardness is indicated
on the display window at the top
@ .
7. Make the selection with setting
buttons + - X .
8. Press and hold the Info button
8 for 3 seconds.
The chosen setting has now been
stored.
Using special salt
As soon as the low salt indicator P
lights up on the digital display, salt
should be topped off. Always refill
with special salt immediately before
switching on the appliance. This
Using a water hardness test strip
The strip will be included in the
detergent sample kit.
Sample test strip
ensures that overrun special salt
solution is immediately washed out
and does not corrode the rinsing
tank.
NOTICE:
Detergent will destroy the water
softening system! Never pour
detergent into the salt dispenser.

18
en-us Water softening system / special salt
Top off the salt as follows:
1. Undo the screw plug on the
dispenser 1R .
2. Fill the dispenser with water
(required only when switching on
the appliance for the first time).
3. Add salt as illustrated (do not use
table salt or tablets).
The water is displaced and runs
out.
*
Switching off low salt
indicator / water softening
system
If the use of combined detergents
with a salt component impairs the
low salt indicator P on the control
panel or the text on the display
window at the top @ (enough salt
for x rinse cycles), the displays can
be switched off.
Proceed as described under “Setting
water softening system” and set the
value to 0-8. The water softening
system and salt refill indicator
are now switched off.
For more information about buying
dishwasher salt, please contact
customer service (1-800-944-2904).
Using detergents with salt
component
If combined detergents with a salt
component are used, special salt can
usually be omitted up to a water
hardness of 21° dH (37° fH,
26° Clarke, 3.7 mmol/l). If the water
hardness is over 21° dH, salt must
be used.