Bosch KGN39VL31G User manual

en Instruction for Use
KGN..

en Table of Contents
Safety and warning information ............ 3
Information concerning disposal .......... 5
Scope of delivery .................................... 5
Ambient temperature and
ventilation .................................................. 6
Connecting the appliance ..................... 6
Getting to know your appliance ........... 7
Switching the appliance on ................... 7
Setting the temperature ......................... 8
Alarm function ......................................... 8
Usable capacity ....................................... 9
Refrigerator compartment ..................... 9
Freezer compartment .......................... 10
Max. freezing capacity ........................ 11
Freezing and storing food .................. 11
Freezing fresh food ............................. 11
Super freezing ...................................... 12
Thawing frozen food ............................ 13
Interior fittings ....................................... 13
Sticker “OK” .......................................... 14
Switching off and disconnecting
the appliance ........................................ 14
Cleaning the appliance ....................... 14
Light (LED) ............................................ 15
Tips for saving energy ........................ 15
Operating noises ................................. 16
Eliminating minor faults yourself ....... 16
Customer service ................................. 18

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enTable of Contents enIn structio nforUse
Safety and warning
information
Before you switch ON the
appliance
Please read the operating and
installation instructions carefully! They
contain important information on how to
install, use and maintain the appliance.
The manufacturer is not liable if you fail
to comply with the instructions and
warnings. Retain all documents for
subsequent use or for the next owner.
Technical safety
This appliance contains a small quantity
of environmentally-friendly but flammable
R600a refrigerant. Ensure that the tubing
of the refrigerant circuit is not damaged
during transportation and installation.
Leaking refrigerant may cause eye
injuries or ignite.
If damage has occurred
■Keep naked flames and/or ignition
sources away from the appliance,
■thoroughly ventilate the room for
several minutes,
■switch off the appliance and pull out
the mains plug,
■inform customer service.
The more refrigerant an appliance
contains, the larger the room must be in
which the appliance is situated. Leaking
refrigerant can form a flammable gas-air
mixture in rooms which are too small.
The room must be at least 1 m³ per 8 g
of refrigerant. The amount of refrigerant
in your appliance is indicated on the
rating plate inside the appliance.
If the power cord of this appliance is
damaged, it must be replaced by the
manufacturer, customer service or a
similarly qualified person. Improper
installations and repairs may put the user
at considerable risk.
Repairs may be performed by the
manufacturer, customer service or a
similarly qualified person only.
Only original parts supplied by the
manufacturer may be used. The
manufacturer guarantees that only these
parts satisfy the safety requirements.
A extension cable may be purchased
from customer service only.
Important information when
using the appliance
■Never use electrical appliances inside
the appliance (e.g. heater, electric ice
maker, etc.). Risk of explosion!
■Never use a steam cleaner to defrost
or clean the appliance! The steam
may penetrate electrical parts
and cause a short-circuit. Risk of
electric shock!
■Do not use pointed or sharp-edged
implements to remove frost or layers
of ice. You could damage
the refrigerant tubing. Leaking
refrigerant may ignite or cause eye
injuries.
■Do not store products which contain
flammable propellants (e.g. spray
cans) or explosive substances
in the appliance. Risk of explosion!
■Do not stand or support
yourself on the base, drawers
or doors, etc.

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■Before defrosting and cleaning
the appliance, pull out the mains plug
or switch off the fuse.
Do not pull out the mains plug
by tugging the cable.
■Bottles which contain a high
percentage of alcohol must be sealed
and stored in an upright position.
■Keep plastic parts and the door seal
free of oil and grease. Otherwise,
parts and door seal will become
porous.
■Never cover or block the ventilation
openings for the appliance.
■People (childern incl.) who have
limited physical, sensory or mental
abilities or inadequate knowledge
must not use this appliance unless
they are supervised or given
meticulous instructions.
■Do not store bottled or canned drinks
(especially carbonated drinks)
in the freezer compartment. Bottles
and cans may explode!
■Never put frozen food straight
from the freezer compartment
into your mouth.
Risk of low-temperature burns!
■Avoid prolonged touching of frozen
food, ice or the evaporator pipes, etc.
Risk of low-temperature burns!
Children in the household
■Keep children away from packaging
and its parts.
Danger of suffocation from folding
cartons and plastic film!
■Do not allow children to play with the
appliance!
■If the appliance features a lock:
keep the key out of the reach of
children!
General regulations
The appliance is suitable
■for refrigerating and freezing food,
■for making ice.
This appliance is intended for use in
the home and the home environment.
The appliance is suppressed according
to EU Directive 2004/108/EC.
The refrigeration circuit has been
checked for leaks.
This product complies with the relevant
safety regulations for electrical
appliances (EN 60335-2-24).

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Information concerning
disposal
*Disposal of packaging
The packaging protects your appliance
from damage during transit. All utilised
materials are environmentally safe and
recyclable. Please help us by disposing
of the packaging in an environmentally
friendly manner.
Please ask your dealer or inquire at your
local authority about current means of
disposal.
*Disposal of your old
appliance
Old appliances are not worthless
rubbish! Valuable raw materials can be
reclaimed by recycling old appliances.
ã=Warning
Redundant appliances
1. Pull out the mains plug.
2. Cut off the power cord and discard
with the mains plug.
3. Do not take out the trays
and receptacles: children are
therefore prevented from climbing in!
4. Do not allow children to play with
the appliance once it has spent its
useful life. Danger of suffocation!
Refrigerators contain refrigerant
and gases in the insulation. Refrigerant
and gases must be disposed
of professionally. Ensure that tubing
of the refrigerant circuit is not damaged
prior to proper disposal.
Scope of delivery
After unpacking all parts, check for any
damage in transit.
If you have any complaints, please
contact the dealer from whom you
purchased the appliance or our
customer service.
The delivery consists of the following
parts:
■Free-standing appliance
■Bag containing installation materials
■Interior fittings (depending on model)
■Operating instructions
■Installation manual
■Customer service booklet
■Warranty enclosure
■Information on the energy
consumption and noises
This appliance is identified
according to the European
guideline 2002/96/EC on waste
electrical and electronic
equipment – WEEE. The directive
specifies the framework for an
EU-wide valid return and re-use
of old appliances.
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Ambient temperature
and ventilation
Ambient temperature
The appliance is designed for a specific
climate class. Depending on the climate
class, the appliance can be operated at
the following temperatures.
The climate class can be found on
the rating plate. Fig. +
Note
The appliance is fully functional within
the room temperature limits
of the indicated climatic class. If
an appliance of climatic class SN
is operated at colder room temperatures,
the appliance will not be damaged up to
a temperature of +5 °C.
Ventilation
Fig. 3
The air on the rear panel and on the side
panels of the appliance heats up.
Conduction of the heated air must
not be obstructed. Otherwise,
the refrigerating unit must work harder.
This increases power consumption.
Therefore: Never cover or block
the ventilation openings!
Connecting
the appliance
After installing the appliance, wait at least
1 hour until the appliance is switched on.
During transportation the oil in
the compressor may have flowed into
the refrigeration system.
Before switching on the appliance for
the first time, clean the interior of
the appliance (see chapter “Cleaning
the appliance”).
Electrical connection
The socket must be near the appliance
and also freely accessible following
installation of the appliance.
The appliance complies with the
protection class I. Connect the appliance
to 220–240 V/50 Hz alternating current
via a correctly installed socket with
protective conductor. The socket must
be fused with a 10 to 16 A fuse.
For appliances operated in non-
European countries, check whether the
stated voltage and current type match
the values of your mains supply. This
information can be found on the rating
plate. Fig. +
ã=Warning
Never connect the appliance
to electronic energy saver plugs.
Our appliances can be used with mains
and sine-controlled inverters. Mains-
controlled inverters are used
for photovoltaic systems which
are connected directly to the national
grid. Sine-controlled inverters must be
used for isolated applications (e.g. on
ships or in mountain lodges) which are
not connected directly to the national
grid.
Climate class Permitted ambient
temperature
SN +10 °C to 32 °C
N+16 °C to 32 °C
ST +16 °C to 38 °C
T+16 °C to 43 °C

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Getting to know your
appliance
Please fold out the illustrated last page.
These operating instructions refer
to several models.
The features of the models may vary.
The diagrams may differ.
Fig. 1
* Not all models.
Controls
Fig. 2
Switching
the appliance on
Fig. 2
Switch on the appliance with the On/Off
button 1.
A warning signal sounds. The
temperature display 2 flashes.
Press the temperature selection
button 4. The warning signal switches
off.
When the freezer compartment has
reached the set temperature,
the temperature display 2 is lit.
A Refrigerator compartment
B Freezer compartment
1-4 Controls
5Light(LED)
6 Chiller compartment*
7 Air outlet opening
8 Shelf in the refrigerator
compartment
9 Bottle shelf
10 Temperature controller
11 Vegetable container with humidity
control
12 Freezer drawer
13 Freezer calendar
14 Berry tray
15 Height-adjustable feet
16 Butter and cheese compartment *
17 Door container
18 Egg rack
19 Bottle holder
20 Shelf for large bottles
1On/Off button
Serves to switch the appliance on
and off.
2Temperature display freezer
compartment
The numbers correspond
to the set freezer compartment
temperatures in °C.
3“super” display (freezer
compartment)
Illuminates when super freezing
is on.
4Temperature selection button
freezer compartment
The button sets the temperature
in the freezer compartment.

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Operating tips
■When the appliance has been
switched on, it may take several hours
until the set temperatures have been
reached.
Do not put any food in the appliance
beforehand.
■The sides of the housing are
sometimes heated slightly. This
prevents condensation in the area of
the door seal.
■If the freezer compartment door
cannot be immediately re-opened after
it has been closed, wait until the
resulting low pressure has equalised.
Setting
the temperature
Refrigerator compartment
Turn temperature controller, Fig. 1/10,
to the required setting.
We recommend a medium setting
(of e.g. 2–3).
Higher settings lower the temperature in
the refrigerator compartment.
Select a higher setting (e.g. 4–5) only
temporarily if:
■the ambient temperature is high,
■door is opened frequently,
■large quantities of food are placed in
the refrigerator compartment.
Freezer compartment
The temperature can be set from -16 °C
to -26 °C.
Keep pressing temperature setting
button 4 until the required freezer
compartment temperature is set.
The value last selected is saved. The set
temperature is indicated on display 2.
We recommend a factory setting of -
18 °C in the freezer compartment.
Alarm function
In the following cases an alarm may be
actuated.
Door alarm
The door alarm (continuous sound)
switches on if the appliance door is open
for longer than one minute. Close
the door to switch off the warning signal.
Temperature alarm
The temperature alarm (beeping signal)
switches on if the freezer compartment is
too warm and the frozen food is at risk
of thawing.
Temperature display flashes, Fig. 2/2.
Note
Do not refreeze thawing or thawed food.
Only ready meals (boiled or fried) may
be refrozen.
No longer store the frozen produce for
the max. storage period.

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The alarm may switch on without any risk
to the frozen food:
■when the appliance is switched on,
■when large quantities of fresh food are
placed in the appliance,
■if the freezer compartment door is
open too long.
Switching off the alarm
Fig. 2
Press the temperature setting button 4
to switch off the warning signal.
Usable capacity
Information on the usable capacity can
be found inside your appliance on
the rating plate. Fig. +
Fully utilising the freezer
volume
The maximum amount of food can be
placed in the freezer by removing all
fittings. The food can be stacked directly
on the shelves and in the bottom
of the freezer compartment.
Removing the fittings
Pull out the frozen food container all
the way, lift at the front and remove.
Fig. 4
Refrigerator
compartment
The refrigerator compartment is the ideal
storage location for meat, sausage, fish,
dairy products, eggs, ready meals
and pastries.
Storing food
■Store fresh, undamaged food. The
quality and freshness will then
be retained for longer.
■In the case of ready-made products
and bottled goods, observe the best-
before date or use-by date specified
by the manufacturer.
■To retain aroma, colour
and freshness, pack or cover food
well before placing in the appliance.
This will prevent the transfer
of flavours and the discolouration
of plastic parts in the refrigerator
compartment.
■Allow warm food and drinks to cool
down before placing in the appliance.
Note
Do not block air outlet openings with
food, otherwise the air circulation will be
impaired. Food which is stored directly
in front of the air outlet openings may be
frozen by the cold air flowing out.

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Note the chill zones
in the refrigerator
compartment
The air circulation in the refrigerator
compartment creates different chill
zones:
■Coldest zone is in the upper area
of the refrigerator compartment.
Note
Store perishable food (e.g. fish,
sausage, meat) in the coldest zone.
■Warmest zone is at the very bottom
of the door and in the vegetable
container.
Vegetable container with
humidity controller
Fig. 6
To create the optimum storage climate
for fruit and vegetables, you can set the
air humidity in the vegetable container
depending on the quantity stored:
■smaller quantities of fruit and
vegetables – high air humidity
■large quantities of fruit and vegetables
– low air humidity
Notes
■Fruit sensitive to cold (e.g. pineapple,
banana, papaya and citrus fruit) and
vegetables sensitive to cold (e.g.
aubergines, cucumbers, zucchini,
peppers, tomatoes and potatoes)
should be stored outside
the refrigerator at temperatures
of approx. +8 °C to +12 °C for
optimum preservation of quality and
flavour.
■Condensation may form in the
vegetable container depending on the
type and quantity of products stored.
Remove condensation with a dry cloth
and adjust air humidity in the
vegetable container with the humidity
controller.
Freezer compartment
Use the freezer compartment
■To store deep-frozen food.
■To make ice cubes.
■To freeze food.
Note
Ensure that the freezer compartment
door has been closed properly. If
the door is open, the frozen food will
thaw. The freezer compartment will
become covered in thick ice. Also: waste
of energy due to high power
consumption!

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Max. freezing capacity
Information about the max. freezing
capacity within 24 hours can be found
on the rating plate. Fig. +
Prerequisites for max. freezing
capacity
■Switch on super freezing before
placing fresh products
in the compartment (see chapter
entitled “Super freezing”).
■Remove the fittings. The food can be
stacked directly on the shelves and in
the bottom of the freezer
compartment.
■Freeze large quantities of food
preferably in the very top
compartment where food freezes
particularly quickly and therefore also
gently.
Freezing and storing
food
Purchasing frozen food
■Packaging must not be damaged.
■Use by the “use by” date.
■Temperature in the supermarket
freezer must be -18 °C or lower.
■If possible, transport deep-frozen food
in an insulated bag and place quickly
in the freezer compartment.
Note when loading products
■Freeze large quantities of food
preferably in the very top
compartment where food freezes
particularly quickly and therefore also
gently.
■Place the food over the whole area
of the compartments or the frozen
food containers.
Note
Food which is already frozen must not
come into contact with the food which
is to be frozen. If required, move
the frozen food to the frozen food
containers.
Storing frozen food
Insert frozen food container all the way to
ensure unrestricted air circulation.
Freezing fresh food
Freeze fresh and undamaged food only.
To retain the best possible nutritional
value, flavour and colour, vegetables
should be blanched before freezing.
Aubergines, peppers, zucchini and
asparagus do not require blanching.
Literature on freezing and blanching
can be found in bookshops.
Note
Keep food which is to be frozen away
from food which is already frozen.

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■The following foods are suitable for
freezing:
Cakes and pastries, fish and seafood,
meat, game, poultry, vegetables, fruit,
herbs, eggs without shells, dairy
products such as cheese, butter and
quark, ready meals and leftovers such
as soups, stews, cooked meat and
fish, potato dishes, soufflés and
desserts.
■The following foods are not suitable
for freezing:
Types of vegetables, which are usually
consumed raw, such as lettuce or
radishes, eggs in shells, grapes,
whole apples, pears and peaches,
hard-boiled eggs, yoghurt, soured
milk, sour cream, crème fraîche and
mayonnaise.
Packing frozen food
To prevent food from losing its flavour
or drying out, place in airtight containers.
1. Place food in packaging.
2. Remove air.
3. Seal the wrapping.
4. Label packaging with contents
and date of freezing.
Suitable packaging:
Plastic film, tubular film
made of polyethylene, aluminium foil,
freezer containers.
These products are available
from specialist outlets.
Unsuitable packaging:
Wrapping paper, greaseproof paper,
cellophane, bin liners and used
shopping bags.
Items suitable for sealing packaged
food:
Rubber bands, plastic clips, string, cold-
resistant adhesive tape, etc.
Bags and tubular film
made of polyethylene can be sealed
with a film heat sealer.
Shelf life of frozen food
Storage duration depends on the type
of food.
At a temperature of -18 °C:
■Fish, sausage, ready meals and cakes
and pastries:
up to 6 months
■Cheese, poultry and meat:
up to 8 months
■Vegetables and fruit:
up to 12 months
Super freezing
Food should be frozen solid as quickly
as possible in order to retain vitamins,
nutritional value, appearance and flavour.
Several hours before placing fresh food
in the freezer compartment, switch on
super freezing to prevent an unwanted
temperature rise.
As a rule, 4-6 hours is adequate.
This appliance runs constantly
and the freezer compartment drops to
a very low temperature.
If the max. freezing capacity is to be
used, super freezing must be switched
on for 24 hours before the fresh produce
is placed in the freezer compartment.
Smaller quantities of food (up to 2 kg)
can be frozen without “super freezing”.

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Note
During super freezing the refrigerator
compartment becomes a little colder.
Switching on and off
Fig. 2
Keep pressing the temperature selection
button 4 until the Super display 3 is lit.
Super freezing automatically switches off
after approx. 2½ days.
Thawing frozen food
Depending on the type and application,
select one of the following options:
■at room temperature
■in the refrigerator
■in an electric oven, with/without fan
assisted hot-air
■in the microwave
ã=Caution
Do not refreeze thawing or thawed food.
Only ready meals (boiled or fried) may
be refrozen.
No longer store the frozen produce for
the max. storage period.
Interior fittings
You can reposition the shelves inside
the appliance and the door shelves as
required:
■To do this, pull out shelf, lift at the front
and take out. Fig. 8
■Raise the door shelf and remove.
Fig. 9
Chiller compartment
Fig. 1/6
The chiller compartment has lower
temperatures than the refrigerator
compartment. Even temperatures below
0°Cmayoccur.
Ideal for storing fish, meat and sausage.
Not suitable for lettuce and vegetables
and produce sensitive to cold.
Bottle shelf
Fig. 5
Bottles can be stored securely on
the bottle shelf. The holder can be
adjusted.
Ice cube tray
Fig. 7
1. Fill the ice cube tray ¾ full of drinking
water and place in the freezer
compartment.
2. If the ice tray is stuck to the freezer
compartment, loosen with a blunt
implement only (spoon-handle).
3. To loosen the ice cubes, twist the ice
tray slightly or hold briefly under
flowing water.
Freezer calendar
Fig. 1/13
To prevent the quality of the frozen food
from deteriorating, do not exceed the
storage duration. The storage period
depends on the type of produce.
The figures next to the symbols indicate
the permitted storage period
of the produce in months. In the case
of commercially available frozen food
observe the date of manufacture or use-
by date.

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Sticker “OK”
(not all models)
The “OK” temperature monitor
can be used to determine temperatures
below +4 °C. Gradually reduce
the temperature if the sticker
does not indicate “OK”.
Note
When the appliance is switched on,
it may take 12 hours until
the temperature is reached.
Correct setting
Switching off and
disconnecting the
appliance
Switching off the appliance
Fig. 1
Press the On/Off button 1.
Refrigerating unit and light switch off.
Disconnecting the appliance
If you do not use the appliance
for a prolonged period:
1. Switch off the appliance.
2. Pull out mains plug or switch off fuse.
3. Clean the appliance.
4. Leave the appliance door open.
Cleaning the appliance
ã=Caution
■Do not use abrasive, chloride or acidic
cleaning agents or solvents.
■Do not use scouring or abrasive
sponges.
The metallic surfaces could corrode.
■Never clean shelves and containers
in the dishwasher.
The parts may become deformed!
Water used for cleaning must not drip
into the
■slots in the front base area in
the freezer compartment,
■controls,
■and light.
Proceed as follows:
1. Before cleaning: Switch the appliance
off.
2. Pull out mains plug or switch off fuse.
3. Take out the frozen food and store
in a cool location. Place the ice pack
(if enclosed) on the food.
4. Clean the appliance with a soft cloth,
lukewarm water and a little pH neutral
washing-up liquid. The rinsing water
must not run into the light.
5. Wipe the door seal with clear water
only and then wipe dry thoroughly.
6. After cleaning reconnect and switch
the appliance back on.
7. Put the frozen food back in the freezer
compartment.

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Interior fittings
All variable parts of the appliance
can be taken out for cleaning.
Take out glass shelves
Fig. 8
To do this, pull out shelf, lift at the front
and take out.
Removing the container
Fig. 4
Pull out the container all the way, lift at
the front and remove.
Light (LED)
Your appliance features a maintenance-
free LED light.
These lights may be repaired
by customer service or authorised
technicians only.
Tips for saving energy
■Install the appliance in a dry, well
ventilated room! The appliance should
not be installed in direct sunlight
or near a heat source (e.g. radiator,
cooker).
If required, use an insulating plate.
■Allow warm food and drinks to cool
down before placing in the appliance.
■Thaw frozen food in the refrigerator
compartment and use the low
temperature of the frozen food to cool
refrigerated food.
■Open the appliance as briefly as
possible.
■Occasionally clean the rear
of the appliance to prevent an
increased power consumption.
■If available: Fit wall spacers to obtain
the indicated energy rating of the
appliance (see Installation
instructions). A reduced wall gap will
not restrict the function of the
appliance. The energy rating may then
change slightly. The gap of 75 mm
must not be exceeded.

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Operating noises
Quite normal noises
Droning
Motors are running (e.g. refrigerating
units, fan).
Bubbling, humming or gurgling noises
Refrigerant is flowing through the tubing.
Clicking
Motor, switches or solenoid valves are
switching on/off.
Cracking
Automatic defrosting is running.
Preventing noises
The appliance is not level
Please align the appliance with a spirit
level. Use the height-adjustable feet
or place packing underneath them.
The appliance is not free-standing
Please move the appliance away
from adjacent units or appliances.
Containers or storage areas wobble
or stick
Please check the removable parts
and re-insert them correctly if required.
Bottles or receptacles are touching
each other
Move the bottles or receptacles slightly
away from each other.
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice – even if the appliance is still under
guarantee!
Fault Possible cause Remedial action
Temperature differs
greatly from the set
value.
In some cases it is adequate
to switch off the appliance
for 5 minutes.
If the temperature is too high wait
a few hours and check whether
the temperature has approached
the set value.
If the temperature is too low check
the temperature again the next day.

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Fault Possible cause Remedial action
The light
does not function.
The LED light
is defective.
See chapter “Light (LED)” section.
Appliance was open
too long.
Light is switched off
after approx. 10 min.
When the appliance is closed
and opened, the light is on again.
Displays
do not illuminate.
Power failure; the fuse
has been switched off;
the mains plug
has not been inserted
properly.
Connect mains plug. Check whether
the power is on, check the fuses.
The temperature in
the freezer
compartment is too
warm.
Appliance opened
frequently.
Do not open the appliance
unnecessarily.
The ventilation
openings have been
covered.
Remove obstacles.
Large quantities of
fresh food are being
frozen.
Do not exceed max. freezing
capacity.
Freezer compartment
door was open
for a long time;
temperature is no
longer reached.
The evaporator
(refrigeration
generator)
in the No Frost system
is covered in thick ice
and can no
longer be defrosted
fully automatically.
To defrost the evaporator, remove
the frozen food
with the compartments, insulate well
and store in a cool location.
Switch off the appliance and move
it away from the wall. Leave
the appliance door open.
After approx. 20 min.
the condensation begins to run
into the evaporation pan,
at the rear of the appliance. Fig. *
To prevent the evaporation pan
from overflowing in this case,
mopupthecondensation
with a sponge.
The evaporator is defrosted when
the water stops running
into the evaporation pan. Clean
the interior. Switch the appliance
back on again.

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Customer service
Your local customer service
canbefoundinthetelephonedirectory
or in the customer-service index. Please
provide customer service
with the appliance product number
(E-Nr.) and production number (FD).
These specifications
can be found on the rating plate. Fig. +
To prevent unnecessary call-outs, please
assist customer service by quoting
the product and production numbers.
This will save you additional costs.
Repair order and advice
on faults
Contact information for all countries can
be found on the enclosed customer
service list.
Fault Possible cause Remedial action
Appliance is not
cooling, temperature
display and light
are lit.
Showroom mode is
switched on.
Hold down temperature selection
button fig. 2/4 for 10 seconds until
an acknowledgement signal sounds.
After a short time check whether
your appliance is cooling.
GB 0844 892 8979 Calls from a BT
landline will be
charged at up
to 3 pence per
minute. A call
set-up fee of up
to 6 pence may
apply.
IE 01450 2655
US 800 944 2904 toll-free

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