Bose SOUNDBAR 550 User manual

SOUNDBAR 550

IMPORTANT SAFETY INSTRUCTIONS
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Please read and keep all safety, security, and use instructions.
Important Safety Instructions
Read these instructions.
Clean only with a dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Only use attachments/accessories specified by the manufacturer.
Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,
such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
WARNINGS/CAUTIONS
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Do not ingest battery, chemical burn hazard. The remote control supplied with this product contains a coin/
button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2
hours and can lead to death. Keep new and used batteries away from children. If the battery compartment
does not close securely, stop using the remote control and keep it away from children. If you think batteries
might have been swallowed or placed inside any part of the body, seek immediate medical attention. To
avoid risk of explosion, fire or chemical burn, use caution in replacing the battery and replace only with an
agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery. Properly and promptly dispose of used
batteries. Do not recharge, disassemble, heat above 212° F (100° C) or incinerate.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.

IMPORTANT SAFETY INSTRUCTIONS
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• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, dripping, splashing, or moisture and
do not place liquid filled objects such as vases, on or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use a power inverter with this product.
• Do NOT use in vehicles or boats.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
• Only use the following hardware to mount this product: Bose Soundbar Wall Bracket.
• When positioning the product, make sure it is not blocking any ventilation openings on your TV or monitor. Refer to
the owner’s guide that came with your TV or monitor and install in accordance with the manufacturer’s instructions.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.
• Do not place or install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
• Keep batteries out of reach of children.
• Batteries may cause a fire or chemical burn if mishandled. Do not recharge, disassemble, heat, or incinerate.
• The battery provided with this product may present a risk of fire, explosion or chemical burn if mishandled,
incorrectly replaced or replaced with an incorrect type.

REGULATORY AND LEGAL INFORMATION
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China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “3” is 2013 or 2023.
China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang
District, Shanghai 201100
Input Rating: 100 - 240V 50/60Hz, 100W
Model: 439269. The CMIIT ID is located on the product label on the back of the soundbar.
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security
updates, you must complete the product setup process in the Bose8app and connect the product to
the Internet. If you do not complete the setup process, you will be responsible for installing security
updates that Bose makes available.

REGULATORY AND LEGAL INFORMATION
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Apple, the Apple logo, Apple Music, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the
technology identified in the badge and has been certified by the developer to meet Apple performance standards.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby
Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories.
Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories.
All rights reserved.
Android is a trademark of Google LLC.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos
are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology
outside of this product is prohibited without a license from Microsoft.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose, Bose Bass Module, Bose Noise Cancelling Headphones, Bose Soundbar, Bose Soundbar Wall Bracket, Bose
Surround Speakers, QuietComfort, SimpleSync, and SoundLink Revolve are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2023 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without
prior written permission.

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To view the license disclosures that apply to the third-party software packages included as components of your
Bose Soundbar 550 product:
1. On the remote, press and hold the Play/Pause button Fand Volume up button Hfor 5 seconds.
2. Connect a USB cable to the SERVICE connector on the back of the soundbar.
3. Connect the other end of the cable to a computer.
4. On the computer, enter http://203.0.113.1/opensource in a browser window to display the EULA and license disclosure.
LICENSE DISCLOSURES

CONTENTS
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CONTENTS
WHAT’S IN THE BOX
Contents ............................................................................................................................. 10
DOLBY ATMOS® TECHNOLOGY............................................................................ 11
SOUNDBAR PLACEMENT
Recommendations.......................................................................................................... 12
Wall mount the soundbar ............................................................................................ 13
Adjust audio for wall mounting......................................................................... 14
SET UP THE SOUNDBAR
Connect the soundbar to power............................................................................... 15
Network standby............................................................................................................. 15
BOSE8APP SETUP
Download the Bose8app........................................................................................ 16
EXISTING BOSE8APP USERS
Add the soundbar to an existing account............................................................. 17
Connect to a dierent Wi-Fi® network................................................................... 17
SOUNDBAR CONTROLS
Remote functions............................................................................................................ 18
Power on/o............................................................................................................. 19
Auto-wake (optical connection only)............................................................. 19
Sources ....................................................................................................................... 20
Media playback and volume............................................................................... 21
Dialogue Mode......................................................................................................... 22
Adjust the audio.............................................................................................................. 23

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CONTENTS
STREAM AUDIO WITH AIRPLAY
Stream audio from the Control Center................................................................... 24
Stream audio from an app .......................................................................................... 24
BLUETOOTH® CONNECTIONS
Connect a mobile device ............................................................................................. 25
Disconnect a mobile device........................................................................................ 26
Reconnect a mobile device......................................................................................... 26
Connect an additional mobile device ..................................................................... 26
Clear the soundbar device list ................................................................................... 26
SOUNDBAR STATUS
Wi-Fi status ....................................................................................................................... 27
Bluetooth status .............................................................................................................. 27
Media playback and volume status ......................................................................... 28
Update and error status............................................................................................... 28
ADVANCED FEATURES
Disable/Enable Wi-Fi capability ............................................................................... 29
CONNECT BOSE PRODUCTS
Connect accessories (optional)................................................................................. 30
Connect using the Bose8app (preferred) ............................................... 30
Connect using the remote .................................................................................. 31
Connect a Bose bass module using an audio cable ................................. 32
Connect a Bose SoundLink Bluetooth speaker or Bose headphones
using SimpleSync™ technology................................................................................. 33
Benefits....................................................................................................................... 33
Compatible products ............................................................................................ 33
Connect using the Bose8app....................................................................... 34
Reconnect a Bose SoundLink Bluetooth speaker or Bose headphones... 34

CONTENTS
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CONTENTS
CARE AND MAINTENANCE
Update the soundbar .................................................................................................... 35
Replace the remote battery........................................................................................ 35
Clean the soundbar........................................................................................................ 37
Replacement parts and accessories........................................................................ 37
Limited warranty............................................................................................................. 37
TROUBLESHOOTING
Try these solutions first ................................................................................................ 38
Other solutions ................................................................................................................ 38
Restore the soundbar.................................................................................................... 44
APPENDIX: SETUP REFERENCE
Connection options........................................................................................................ 45
Connect the soundbar to your TV ........................................................................... 46
Option 1 (preferred): HDMI eARC or ARC..................................................... 46
Option 2: Optical..................................................................................................... 47
Check for sound ............................................................................................................. 48

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WHAT’S IN THE BOX
CONTENTS
Confirm that the following parts are included:
Bose Soundbar 550
Remote (battery included) Power cord*
HDMI cable Optical cable
* May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, don’t use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: support.Bose.com/SB550Csupport.Bose.com/SB550C

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The Bose Soundbar 550 supports Dolby Atmos® technology. The soundbar uses
up-firing and side-firing speakers to deliver high-quality sound from all directions,
achieving a superb, immersive, and fully-encompassing surround-sound experience.
NOTE: To deliver the Dolby Atmos surround-sound experience, connect the
soundbar to the HDMI eARC or ARC port on your TV (see page 46). If your
TV doesn’t have an eARC or ARC port, you can connect the optical cable to
the optical port to receive spacious and life-like sound (see page 47).
DOLBY ATMOS® TECHNOLOGY

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SOUNDBAR PLACEMENT
RECOMMENDATIONS
• Place the soundbar below and in front of the TV (preferred) or above your TV with
the front of the soundbar facing into the room.
• For best sound quality, make sure the up-firing speakers on the top of the soundbar
and the side-firing speakers on the side of the soundbar aren’t blocked.
• When the soundbar is mounted to the wall, make sure the top of the soundbar is at
least 4 in (10 cm) away from the TV.
• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as
close as possible to the front edge of the shelf or stand for best sound quality.
• Place the soundbar outside of and away from metal cabinets, other audio/video
components, and direct heat sources.
• Place the soundbar on its rubber feet on a stable and level surface. For proper
support, both feet must be resting on the surface. Vibration can cause the soundbar
to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
• Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface.
Blocking the port(s) aects sound quality.
• Make sure there is an AC (mains) outlet nearby.
• To avoid wireless interference, keep other wireless equipment at least 1 – 3 ft
(0.3 – 0.9 m) away from the soundbar.
• To avoid wireless interference, some Wi-Fi access points may need to be placed
up to 8 – 10 ft (2.4 – 3.0 m) away from the soundbar, optional bass module, and
optional surround speakers.
• For best sound quality, don’t place the soundbar in an enclosed cabinet or
diagonally in a corner.
• Don’t place any objects on top of the soundbar.
CAUTION: Do NOT place the soundbar on its front, back, or top when in use.

SOUNDBAR PLACEMENT
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SOUNDBAR PLACEMENT
WALL MOUNT THE SOUNDBAR
You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket,
contact your authorized Bose dealer.
Visit: support.Bose.com/SB550Csupport.Bose.com/SB550C
NOTE: Make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.
4" / 10 cm
4 in / 10 cm
CAUTION: Do NOT use any other hardware to mount the soundbar.

SOUNDBAR PLACEMENT
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SOUNDBAR PLACEMENT
Adjust audio for wall mounting
After you mount the soundbar, you must adjust audio for best sound quality.
On the remote, press and hold the Mute button Afor 5 seconds until you hear a tone
and the light bar pulses white twice.
NOTE: If you remove the soundbar from the wall, repeat to return the soundbar to
default audio settings.
TIP: You can also adjust audio for wall mounting using the Bose8app.

SET UP THE SOUNDBAR
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SET UP THE SOUNDBAR
CONNECT THE SOUNDBAR TO POWER
1. Connect the power cord to the bport on the back of the soundbar.
2. Plug the other end of the power cord into an AC (mains) power outlet.
BASS HDMI (eARC)OPTICAL INIR SERVICEPOWER
The soundbar powers on, and the light bar glows solid amber.
NETWORK STANDBY
The soundbar transitions to network standby when audio has stopped and you have
not pressed any buttons for 20 minutes.
To wake the soundbar from network standby:
• On the remote, press the Power button I, a source button (see page 20), or the
Play/Pause button F (see page 18).
• Play or resume audio using your mobile device or using the Bose8app.
NOTE: You can disable the standby timer using the Bose8app. You can access this
option from the Settings menu.

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BOSE8APP SETUP
The Bose8app lets you set up and control the soundbar from any mobile device,
such as a smartphone or tablet.
Using the app, you can stream music, add music services, explore internet radio
stations, choose your voice prompt language, manage soundbar settings, and get
new features.
NOTE: If you have already created a Bose8account for another Bose product, add
the soundbar to your existing account (see page 17).
DOWNLOAD THE BOSE8APP
1. On your mobile device, download the Bose8app.
2. Follow the app instructions.

SET UP THE SOUNDBAR
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ADD THE SOUNDBAR TO AN EXISTING ACCOUNT
To add your Bose Soundbar 550, open the Bose8app and add
your soundbar.
CONNECT TO A DIFFERENT WI-FI NETWORK
Connect to a dierent network if your network name or password has changed, or if
you want to change or add another network.
1. On the remote, press and hold the Mute button Aand Dialogue Mode button 5
until the light bar glows amber.
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Soundbar 550.
4. Open the Bose8app and follow the app instructions.
NOTE: If the app doesn’t prompt you for setup, go to the main screen and add
the soundbar.
EXISTING BOSE8APP USERS

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SOUNDBAR CONTROLS
The soundbar controls are located on the top of the soundbar and on the remote.
TIP: You can also control your soundbar using the Bose8app.
REMOTE FUNCTIONS
Use the remote to control the soundbar, select the source, and manage
Bluetooth connections.
Volume up (see page 21) Bluetooth button (see page 25)
Power button (see page 19)
Play/Pause (see page 21)
TV button (see page 20)
Dialogue Mode button (see page 20)
Mute (see page 21)
Volume down (see page 21)

SOUNDBAR CONTROLS
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SOUNDBAR CONTROLS
Power on/o
On the remote, press the Power button Ito power the soundbar on/o.
When powered on, the soundbar defaults to the last active source.
NOTE: When you plug the soundbar into an AC (mains) outlet, the soundbar
automatically powers on.
Auto-wake (optical connection only)
You can set the soundbar to power on whenever a sound signal is received.
To toggle between auto-wake and default power settings, press and hold Ifor
5 seconds until you hear a tone and the light bar pulses white twice.
TIP: You can also control auto-wake using the Bose8app. You can access this
option from the Settings menu.

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SOUNDBAR CONTROLS
Sources
On the remote, press the appropriate button (TV Oor Bluetooth l) to select the
source.
TIP: You can also use the Bose8app to select a source.