Bose Acoustimass 500 User manual

BASS MODULE 500

IMPORTANT SAFETY INSTRUCTIONS
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Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11. Unplug this apparatus during lightning storms or when unused for long periods of time.
12. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

IMPORTANT SAFETY INSTRUCTIONS
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WARNINGS/CAUTIONS
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases,
on or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles,
on or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use in vehicles or boats.
• The speaker wire and interconnect cables included with this system are not approved for in-wall installation.
Please check your local building codes for the correct type of wire and cable required for in-wall installation.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.
• The product label is located on the bottom of the product.

REGULATORY INFORMATION
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems.
Receiver Category = 2
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Required Power State Information
Power Modes
Standby Networked Standby
Power consumption in specified power mode, at
230V/50Hz input
< 0.5 W Bose wireless < 2.0 W
Time after which equipment is automatically
switched into mode
< 2.5 hours ≤20 minutes
Power consumption in networked standby if all wired
network ports are connected and all wireless network
ports are activated, at 230V/50Hz input
N/A < 2.0 W
Network port deactivation/activation procedures.
Deactivating all networks will enable standby mode.
Per Annex II 3(a) of Regulation 801/2013 (“Lot 26” amendment of
1275/2008), the requirement to deactivate a wireless port “does not
apply to products which rely on a single wireless network connection for
intended use and have no wired network connection.”

REGULATORY INFORMATION
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For Europe:
Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.
Maximum transmit power less than 20dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per
applicable regulations.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.
BE DK IE UK FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.

REGULATORY INFORMATION
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Taiwan Restriction of Hazardous Substances Table
Equipment name: Wireless Bass Module, Type designation: 425843
Restricted substances and its chemical symbols
Unit Lead
(Pb) Mercury (Hg) Cadmium (Cd) Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers
(PBDE)
PCBs -○ ○ ○ ○ ○
Metal Parts -○ ○ ○ ○ ○
Plastic Parts ○ ○ ○ ○ ○ ○
Speakers -○ ○ ○ ○ ○
Cables -○ ○ ○ ○ ○
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Please complete and retain for your records
The serial and model numbers are located on the bottom of the bass module.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to global.Bose.com/register
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Input Rating: 100–240V 50/60Hz, 55W

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LEGAL INFORMATION
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security
updates, you must complete the product setup process in the Bose Music app and connect the product to
the Internet. If you do not complete the setup process, you will be responsible for installing security
updates that Bose makes available.
Google Play is a trademark of Google LLC.
The Bluetooth®word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or
registered trademarks of HDMI Licensing Administrator, Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc.
Acoustimass, ADAPTiQ, Bose, Bose Bass Module, Bose Music, the Bose Music logo, Bose Soundbar, Bose TV Speaker,
SoundTouch, the wireless note design, and Virtually Invisible are trademarks of Bose Corporation.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose Corporation Headquarters: 1-877-230-5639
©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without
prior written permission.

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CONTENTS
WHAT’S IN THE CARTON
Contents ............................................................................................................................. 10
BASS MODULE PLACEMENT
Recommendations.......................................................................................................... 11
POWER
Connect the bass module to power ........................................................................ 12
CONNECT TO A SOUNDBAR OR SPEAKER
Choose your connection method............................................................................. 13
Connect using the Bose Music app ......................................................................... 14
New to the Bose Music app?.............................................................................. 14
Connect using the SoundTouch 300 remote....................................................... 15
Check for sound...................................................................................................... 15
Connect using an audio cable ................................................................................... 16
BASS MODULE STATUS
Status light ........................................................................................................................ 18
CARE AND MAINTENANCE
Clean the bass module ................................................................................................. 19
Replacement parts and accessories........................................................................ 19
Limited warranty............................................................................................................. 19

CONTENTS
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TROUBLESHOOTING
Try these solutions first ................................................................................................ 20
Other solutions ................................................................................................................ 20
Reset the connection to the soundbar................................................................... 22
Reset the bass module ................................................................................................. 23
REFERENCE
Access your soundbar or speaker owner’s guide .............................................. 24

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WHAT’S IN THE CARTON
CONTENTS
Confirm that the following parts are included:
Bose Bass Module 500 Power cord*
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: global.Bose.com/Support

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BASS MODULE PLACEMENT
RECOMMENDATIONS
For best performance, follow these recommendations when placing the bass module:
Do NOT place any objects on top of the bass module.
To avoid wireless interference, keep other wireless equipment 1 – 3 ft.
(0.3 – 0.9 m) away from the bass module. Place the bass module outside
and away from metal cabinets, other audio/video components and direct
heat sources.
Place the bass module on a stable and level surface. Vibration can cause the bass
module to move, particularly on smooth surfaces like marble, glass or highly
polished wood.
Place the bass module along the same wall as your TV, or along any other wall in
the front third of the room.
Keep the back side of the bass module (the side opposite the Bose logo) at least
3 in. (7.6 cm) from any other surface. Blocking the port on the bottom of this side
may aect acoustic performance.
For more bass, place the bass module closer to walls and corners. For less bass,
place the bass module further from walls and corners.
Make sure there is an AC (mains) outlet nearby.
CAUTION: Do NOT place the bass module on its top or sides when in use.

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POWER
CONNECT THE BASS MODULE TO POWER
1. Connect the power cord to the bconnector on the bass module.
POWER
2. Plug the other end of the power cord into an AC (mains) power outlet.

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CONNECT TO A SOUNDBAR OR SPEAKER
CHOOSE YOUR CONNECTION METHOD
The way you connect the bass module depends on your soundbar or speaker.
Choose your connection method from the table below.
SOUNDBAR OR SPEAKER CONNECTION METHOD
Bose Soundbar 500 or
Bose Soundbar 700
Connect using the Bose Music app (see page 14).
NOTE: If you can’t access or have trouble
connecting using the Bose Music app,
see “Troubleshooting” on page 20.
SoundTouch 300 soundbar Connect using your soundbar’s remote
(see page 15).
Bose TV Speaker (or alternate
wired setup for soundbars)
Connect using an audio cable (not provided)
(see page 16).

CONNECT TO A SOUNDBAR OR SPEAKER
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CONNECT USING THE BOSE MUSIC APP
1. In the Bose Music app, from the My Bose screen, select your soundbar.
2. Tap the soundbar image in the bottom-right corner of the screen.
3. Tap Settings >Accessory Speakers >Add Bose Accessory Speakers.
4. Follow the app instructions.
New to the Bose Music app?
1. On your mobile device, download the Bose Music app.
2. Follow the app instructions.

CONNECT TO A SOUNDBAR OR SPEAKER
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CONNECT USING THE SOUNDTOUCH 300 REMOTE
1. On your soundbar’s remote, press the SoundTouch button e.
2. Press and hold kuntil the connectivity light lon the soundbar blinks white.
Once connected, you hear a tone. The light on the back of the bass module and
lon the soundbar glow white.
NOTES: Connecting may take several minutes.
If the bass module doesn’t connect to the soundbar, see “Troubleshooting”
on page 20.
Check for sound
NOTE: To avoid hearing distorted audio, turn o your TV speakers. Refer to your TV
owner’s guide for more information.
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
a. Power on this source.
b. If this source is connected to your TV, select the appropriate TV input.
3. Power on the soundbar.
You hear sound coming from the bass module.
NOTE: If you don’t hear sound from the bass module, see “Troubleshooting” on
page 21.

CONNECT TO A SOUNDBAR OR SPEAKER
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CONNECT USING AN AUDIO CABLE
You can connect the module to the soundbar or speaker using a 3.5 mm audio cable
(not provided).
If you don’t have a 3.5 mm audio cable (commonly used for headphones and
mobile devices), visit worldwide.Bose.com/Support/BASS500 to purchase a
15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store.
1. Connect one end of a 3.5 mm audio cable to the xconnector on the
bass module.
BASS
IN

CONNECT TO A SOUNDBAR OR SPEAKER
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2. Connect the other end of the cable to the hconnector on the back of the
soundbar or speaker.
BASS
NOTES:
Bose TV Speaker: Make sure to connect the cable to the hconnector, not the
Bconnector.
SoundTouch 300 soundbar: Connect the cable to the pconnector.
3. Check for sound (see page 15).

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BASS MODULE STATUS
STATUS LIGHT
The light on the back of the module shows system status.
LIGHT ACTIVITY SYSTEM STATE
Solid white Connected to the soundbar or speaker
Blinking white Downloading a software update
Solid amber Network standby (wireless connection)
Blinking amber Ready to connect to the soundbar or speaker
O Power-saving mode (wired connection)
Blinking red Error - contact Bose customer service

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CARE AND MAINTENANCE
CLEAN THE BASS MODULE
Clean the exterior of the bass module with a soft, dry cloth.
CAUTIONS:
Do NOT allow liquids to spill onto the bass module or into any openings.
Do NOT use any sprays near the bass module.
Do NOT use any solvents, chemicals or cleaning solutions containing alcohol,
ammonia or abrasives.
Do NOT allow objects to drop into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: global.Bose.com/Support
LIMITED WARRANTY
Your bass module is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.
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