British Fires BROCKENHURST Assembly Instructions

© 2019 British Fires
// INSTALLATION & USER INSTRUCTIONS
BROCKENHURST ELECTRIC SUITE

// INSTALLATION & USER INSTRUCTIONS
Section Contents Page
1.0 Important Notes 02–03
2.0 Installation Requirements 03
3.0 Appliance Data for Brockenhurst Electric Suite 04
4.0 Component Checklist 05
5.0 Site Requirements 05
6.0 Clearances To Combustibles 06
7.0 Unpacking The Appliance 06
8.0 Installation 07–12
9.0 Preparing The appliance 13
10.0 Forest View Fuel Bed Layout 14
10.1 Slate Fuel Bed Layout 15
10.2 Diamond Light Fuel Bed Layout 16
11.0 Pairing The Remote Control 17
12.0 Operating The Appliance 17–21
13.0 Safety Cut-out System 22
14.0 Cleaning and Maintenance 22
15.0 Troubleshooting Guide 23
16.0 Servicing 24
17.0 Appliance Dimensions 25
18.0 Three Year Guarantee – Terms and Conditions 26
// 01

// 1.0 IMPORTANT NOTES
Important – these instructions should be read carefully and retained for future reference.
When using this electrical appliance, basic precautions should
be followed to reduce the risk of fire, electric shock and injury to
person, including the following:
This heater must be used on an AC supply only and the voltage marked
on the heater’s rating label must correspond to the supply voltage.
DO NOT switch the appliance on until it is properly installed as
described in this manual.
This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
Children of less than 3 years should be kept away unless
continuously supervised. Children aged from 3 years and less than
8 years shall only switch on/off the appliance provided that it has
been placed or installed in its intended normal operating position
and they have been given supervision or instruction concerning use
of the appliance in a safe way and understand the hazards involved.
Children aged from 3 years and less than 8 years shall not plug in,
regulate and clean the appliance or perform user maintenance.
CAUTION: Some parts of this appliance can become very hot and
cause burns. Particular attention has to be given where children
and vulnerable people are present.
Check that all parts included are intact and not damaged. If the
supply cord is damaged, it must be replaced by the manufacturer,
its service agent or similarly qualified persons in order to avoid
a hazard. Never use the appliance if the cord or any part of the
appliance shows signs of damage. The heater must not be located
immediately below a socket-outlet.
DO NOT use this heater in the immediate surroundings of a bath, a
shower or a swimming pool.
WARNING:In order to avoid overheating, do not cover the fan of the heater.
DO NOT use this heater with a programmer, timer, separate
remote-control system or any other device that switches the heater
on automatically, since a fire risk exists if the heater is covered or
positioned incorrectly.
CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
WARNING: This heater is not equipped with a device to control the
room temperature. Do not use this heater in small rooms when they
are occupied by persons not capable of leaving the room on their
own, unless constant supervision is provided.
Keep furniture, curtains and other fabric material away from appliance.
DO NOT leave the appliance unattended during use.
DO NOT run the mains cable under carpets, rugs etc.
DO NOT cover or obstruct the heater in any way. Overheating will
result if it is accidentally covered.
Never immerse the appliance in water or any other liquids.
DO NOT use the appliance outdoors. Before cleaning the appliance,
ensure it is unplugged from the power and that it is completely cool.
Continued on next page
// 02© 2019 British Fires

// 2.0 INSTALLATION REQUIREMENTS
The appliance is supplied with a pre-wired three
pin plug (13 Amp fuse rated) and 1.8 metres of
electrical cable. It is therefore necessary for a
suitable electrical socket to be located within this
distance and be easily accessible. This appliance
is suitable for installation in static holiday/park
homes . The appliance may be hard wired into a fuse
spur, providing that the fuse spur is external to the
installation and easily accessible, this must be carried
out by a service agent or competent person, such as
a qualified electrician.
// WARNING:
Before enclosing the appliance, test the power in situation
in order to ensure the power to the appliance working properly.
DO NOT clean the appliance with abrasive
chemicals.
Never use accessories that are not recommended
or supplied by the manufacturer. It could cause
danger to the user or damage to the appliance.
DO NOT insert or allow foreign objects to enter the
inlet or outlet vents as this may result in electric
shock, fire or damage to the appliance.
DO NOT install the fire using an extension cord.
Unplug from the mains supply if the appliance is not
to be used for long periods.
This appliance is only suitable for well-insulated spaces
or occasional use.
DO NOT use this appliance in an open flue.
// 1.0 IMPORTANT NOTES
Continued
// 03

// 2.0 INSTALLATION REQUIREMENTS // 3.0 APPLIANCE DATA
Brockenhurst Electric Suite
Weight (kg) 50kg
Dimensions H 536 x W 1400 x D 404 (mm)
Supply Voltage and Rating Power 220–240V AC, 50Hz
Fuse Rating 13 Amp
Heating Elements 1400W
Lighting LED
This fire is fitted with LED’s (Light Emitting Diode) in
place of conventional bulbs. LED’s generate the same
light levels as conventional bulbs, but use a fraction of
the energy consumed.
Item Symbol Value Unit Item Unit Item Unit
Heat Output Types of heat input, for electric storage local space heaters only Other control options
Nominal heat output Pnom 1.5 KW Manual heat charge control with integrated thermostat N/A Room temperature control with presence
detection No
Minimum heat output (indicative) Pmin 0.75 KW Manual heat charge control with room and/or outdoor temperature feedback N/A Room temperature control with open
window detection Yes
Maximum continuous heat output Pmax, c 1.5 KW Electronic heat chargecontrol with room and/oroutdoor temperature feedback N/A With distance control option No
Fan assisted heat output N/A With adaptive start control No
With working time limitation No
Auxiliary electricity consumption Type of heat output/room temperature control With black bulb sensor No
At nominal heat output elmax 0.0 KW Single stage heat output and no room temperature control No
At minimumheat output elmin 0.0 KW Two or more manual stages no temperature control No
In standby mode elSB 0.0 KW With mechanical thermostat room temperature control Yes
With electronic room temperature control No
Electronic room temperature control plus day timer Yes
Electronic room temperature control plus week timer Yes
// 04© 2019 British Fires

// 4.0 COMPONENT CHECKLIST // 5.0 SITE REQUIREMENTS
Quantity Description
1Heater unit
1Wall bracket
1Top Suite Shelf
1Bottom Suite Shelf
2Bottom Shelf Brackets
2Suite Support Legs
1Remote control handset
1Box of logs
1Bag of slate
1Bag of bark
1Bag husk
1Bag of large crystals
1Bag of small crystals
2AAA batteries
2Blanking plates
4Small end trims
2Large end trims
12 Firebox screws
8Wall plugs
8Fixing screws
It should be noted that the appliance creates warm convected air
currents. These currents move heat from the room surroundings to,
and up the wall surfaces adjacent to the heater.
If the appliance is to be secure on a dry lined or timber framed
construction then the integrity and ability of the wall to secure the
appliance must be confirmed. It is important in these
circumstances that any vapour barrier and/or structural members of
the house frame are not damaged.
If you are unsure of the ability of the wall to secure the appliance and/or
which type of wall fixing to use, you should take professional advice and
obtain the correct fixings. Alternatively, find a more suitable wall location.
DO NOT run the supply cable under carpets.
DO NOT site in a position where curtains or drapes could cover the appliance, or other
soft materials could cover e.g. below a coat rack.
DO NOT site behind an opening door where mechanical impact/damage could occur.
DO NOT site where the supply cable would become a trip hazard.
DO NOT sit, stand or forcefully pull on the appliance.
DO NOT obstruct, cover or force items into the openings.
DO NOT use the heater to dry clothes.
DO NOT site/use in an outdoor location(s).
It is important that the following clearances are maintained from the
appliance to combustible materials. These clearances are dependent on
the securing location as defined on the following pages.
// 05

// 5.0 SITE REQUIREMENTS // 6.0 CLEARANCES TO COMBUSTIBLES // 7.0 UNPACKING THE APPLIANCE
The minimum distance to the front of the appliance
is 900mm.
There are no clearances for above or to the side of
the appliance, apart from being clear of curtains and
drapes for a flush wall installation.
*See page 10 for more details
BEFORE STARTING THE INSTALLATION
OF THIS FIREPLACE, PLEASE READ
THE FOLLOWING:
1) The installation should be carried out by two adults
to avoid injury or damage. If for any reason it is
considered too heavy, please obtain assistance.
2) When lifting the electric appliance, always keep
your back straight. Bend your legs and not your
back. Avoid twisting at the waist. It is better to
reposition your feet.
3) Avoid upper body / top heavy bending. Always bend
from the knees rather than the waist. Do not lean
forward or sideways while handling the appliance.
4) Always grip the appliance with the palm of the
hand – do not use the tips of fingers for support.
5) Always keep the appliance as close to the body as
possible. This will minimize the cantilever action.
6) Use gloves to provide additional grip.
7) Unpack the package and lift the appliance gently
out of the box. Put it on a flat surface with the
front panel facing forward.
// CAUTION:
This appliance is heavy. Always seek assistance whilst
unpacking and/or during installation. Please read all the
instructions before continuing to unpack or install appliance.
// IMPORTANT:
Please read completely through the instructions and verify that
all listed parts are present before assembly.
// 06© 2019 British Fires

// 8.0 INSTALLATION
British Fires assumes absolutely no responsibility for injuries and
damages that may occur due to improper installation or handling.
Remove any protective film coatings from the finished/decorative
surfaces of the appliance, if any. After having selected the final position
of the appliance taking into account the integrity of the wall the electric
appliance may be secured to the wall.
To ensure customer safety, be sure to design the installation so that
the strength of both the wall and any wall fixings used are sufficient. Do
not block the ventilation holes of the appliance. The wall onto which the
appliance/stud wall is installed must be flat. Install only on a vertical
surface. Avoid sloped surfaces. Installation onto anything other than a
vertical wall may result in fire, damage or injury.
If the appliance/stud wall is to be mounted on a dry lined wall or a timber
framed construction wall then efforts should be made to fix into two or
more wooden studs, or supporting wooden members of the wall using
the fixing screws provided. If this is not achievable then the wall should
be strengthened using appropriate building materials.
Ensure that the correct wall plugs are used for the type of wall that the
stud work is being connected to.
Ensure the plug or fuse spur is fully accessible.
The wall where the appliance is to
be installed must be capable of long-
term support of the total load of the
appliance. Measures should also be
taken to ensure sufficient strength to
withstand the force of earthquakes,
vibration and other external forces.
Plasterboard alone is not considered
to be a structural material. It is not
recommended to rely on plasterboard
fixings alone to support the weight of
the appliance.
Check regularly for security of
wall fixings as appropriate. Also
check security of supply cable
and connections. If the supply
cable becomes damaged, it must
be replaced by a service agent
or competent person, such as a
qualified electrician.
// WARNING:
Before enclosing the appliance, test the power in situation
in order to ensure the power to the appliance working properly.
// 07

The power inlet cable can be installed through your
choice of two locations on the top, right hand corner
of the appliance. Each can be accessed through one
removable plate.
This appliance should be positioned level and in a
clean ‘dust free’ environment..
The wall / stud work must be able to take the full
weight of the appliance.
To install into a stud wall the mounting bracket must
be removed from the rear of the appliance as shown
in section 8.0.
Once the frame work has been constructed and secured to the wall
and the appliance is in its end position, ensure that there is power
to the appliance before any cladding/plasterboard is installed.
// CAUTION:
Do not keep the appliance connected to the electrical supply at this time.
// 08© 2019 British Fires

// 8.0 INSTALLATION
ATop Suite Shelf
BBottom Suite Shelf
CBottom Shelf Brackets
DSuite Support Legs
A
B
C
C
D
D
Before Installing the appliance onto the wall with the
surround, secure the side trims each side of the appliance
as shown below.
Secure the small and large trims on both ends of
the appliance in line with the corresponding holes
of the firebox. Secure into position with the 12x
supplied firebox screws, 6x on each side.
Firebox screws
Small trim
Small trim
Large trim
// 09

1) Remove the mounting bracket from rear of the
appliance by moving the bracket down and out from
the appliance.
2) Find the optimal place to mount your appliance.
Consider the proper position relative to your room,
placement of furniture and windows.
3) Hold the mounting bracket up to the wall to verify
the correct location and ensure that the mounting
bracket is level. Use a pencil to mark the 6x
mounting holes on the wall at the desired mounting
location, using the mounting bracket as a template.
4) Drill a 8mm diameter holes to at least 50mm deep
on the marked points.
NOTE: If installing the mounting bracket to a wall stud, there
is no need to drill the holes in the wood and no need for the
plastic wall anchors. It is recommended to install the mounting
bracket to at least one wooden stud.
5) Tap the 6x wall anchors into the pre--drilled holes
with a hammer until they are flush with the wall.
6) Secure the mounting bracket to the wall by using all
6x wall-fixing screws.
7) Re-install the appliance back onto the wall bracket.
8mm
50mm
The installation should be carried out by two adults to
avoid injury or damage. If for any reason it is considered
too heavy, please obtain assistance.
335mm
335mm
350mm
// 10© 2019 British Fires

8) With the appliance on the wall offer the floating
shelf brackets to either sides of the appliance
lining up all 4x holes on the floating bracket with
the 4x holes on the sides of the firebox. Then
screw 8x firebox screws into the holes securing
the brackets to the appliance.
9) Mark with a pencil through the hole in the end of
the bracket against the wall.
10) Remove the appliance off of the wall.
11) Drill a 8mm hole at least 50mm deep on either
side of the appliance where previously marked
12) Tap the two wall anchors into the pre-drilled
holes with a hammer until they are flush with the
wall.
13) Re-install the appliance back onto the wall
14) Screw the wall screws through the rear of the
floating shelf brackets and into the wall plugs.
15) Carefully, slide the bottom of the surround on to
the float shelf brackets
// 8.0 INSTALLATION
// 11

17) Carefully, lower the top section of the surround
onto the top of the firebox.
16) Screw the two legs of the surround from the rear
onto the back of the top section of the surround as
shown above
18) Underneath the appliance, screw the surround screws
up through the bottom surround and into the legs of
the surround top section and the other 2 screws
either side, up through the bottom of the surround
through the floating shelf brackets.
// 12© 2019 British Fires

// 9.0 PREPARING THE APPLIANCE
For a two or three-sided installation
Crosshead screws
We strongly recommend that two people
are used to remove the glass, both using
protective gloves.
To remove the front glass from
the appliance, use a cross headed
screwdriver to remove the screws
from either end of the top bracket
of the appliance, holding the glass
in place.
Ensure the glass is supported at all times.
Next, gently leaver the top of the
glass towards you, ensuring you
have full support of the glass.
Lift the glass up and out from the
appliance and place the glass on a
soft, flat surface on the floor.
Insert your prefered fuel bed
options as shown in the following
pages in section 10.0 – 10.2.
To re-install the glass, see the
instructions in reverse order.
// 13

// 10.0 FOREST VIEW FUEL BED LAYOUT
Forest View
Taking a small account of the small crystals, scatter randomly over the
frosted base as shown above.
PRO TIP – Use the small crystals to pick up extra light from the fuel bed to give you
the best effect.
Use the contents from the Forest terrain bag and place this in the
formation shown above (image 2) towards the front and sides of the
frosted base. There should be a single layer to cover this area of the
frosted bed and the crystals still visible.
1
2
Using the contents from the Husk bag, cover the area on the frosted
bed that is still exposed, making sure the crystals are still visible.
3
Place the logs on top of the base layer created by the crystals, Forest
terrain, Husk and slate pieces. Position them as shown above. The logs
can be placed in any order, for this look the larger logs are in the center
with the remaining logs around them.
IMPORTANT – Place the logs carefully on the fuel bed so you do not make contact with the
rear and side glass. Contact with glass may cause damage.
Use the slate pieces and place these randomly on the bed as shown in
image 4, above.
5
4
// 14© 2019 British Fires

// 10.1 SLATE VIEW FUEL BED LAYOUT
Slate View
Evenly scatter the small crystals over the frosted
base as shown in image 1, left. The crystals should
be spread out across the whole base and form a layer
covering the whole area.
1
Take the two types of the slate effect pieces and
spread these evenly throughout, on top of the bed
of crystals.
Place the logs on top of the base layer created by the
crystals and slate pieces. Position them as shown in
image 3. The logs can be placed in any order, we have
used the larger ones as centre pieces and placed the
remaining logs around them.
IMPORTANT – Place the logs carefully on the fuel bed ensuring
you do not make contact with the rear or side glass. Coming into
contact with glass may cause damage.
2
3
// 15

// 10.2 DIAMOND LIGHT VIEW FUEL BED LAYOUT
Diamond light View
Evenly scatter the small crystals over the frosted
base as shown in image 1, left. The crystals should
be spread out across the whole base and form a layer
covering the whole area.
1
Take the larger crystals and place these in position as
shown in image 2, left. For the best results, remove
a small amount of the small crystals and place the
larger crystal directly on the frosted base.
2
// 16© 2019 British Fires

// 11.0 PAIRING THE REMOTE CONTROL
Pairing the remote control
// 12.0 OPERATING THE APPLIANCE
Within 1 minute of turning the power on by the main
ON/OFF switch (located on the front, top right hand
side of the appliance), press and hold and the and
buttons on the remote control for 3 seconds, to
remotely pair to the appliance, the LCD only displays
bL (displayed at the display temperature position) and
flashes 5S, then returns to the current display state.
The remote is then paired to the appliance.
The ON/OFF switch is located on the front, top right hand side of the appliance.
Press the O/I button once to turn the fire on.
REMOTE CONTROL
The button distribution of the remote controller is as shown right, and
the current state information of the electric fireplace, such as the flame
effect, fuel bed, setting, temperature and time set, is displayed on the
LCD screen on the remote control.
1) Standby
Turns the appliance ON/OFF
standby, the default settings are:
heater set to 82°F/27°C, the
main flame effect is F1, the Fuel
bed is L1 (no temperature display).
2) Flame Control
Changes the flame effect brightness
F1, F2, F3, F4, F1 (cycle adjustment)
3) Heater
Heater button switches to the
temperature adjustment option
when the weekly timing function
is adjusted. Then use the and
buttons to select the desired
temperature. The temperature
cannot be adjusted while the daily
timer control is in use. Only the
heating function can be switched.
Temperature Setting range:
Centigrade: 17°C, 18°C, 19°C, 20°C,
21°C, 22°C, 23°C, 24°C, 25°C, 26°C,
27°C, ON, 17°C (Cycle)
Fahrenheit: 62°F, 63°F, 64°F, 65°F, 66°F,
67°F, 68°F, 69°F, 70°F, 71°F, 72°F, 73°F,
74°F, 75°F, 76°F, 77°F, 78°F, 79°F, 80°F,
81°F, 82°F, ON, 62°F (Cycle)
*Press and hold the heater button for
3 seconds can transfer from °C to °F.
// 17

4) Fuel Bed
Changes the colour of the fuel bed.
L1, L2, L3, L4, L1 (cycle adjustment)
5) Sleep Timer
Adjusts the timer: 1H, 2H, 3H, 4H,
5H, 6H, 7H, 8H, 9H, OF, 1H (cycle)
6) Down Light
Turns the down lighting ON/OFF,
(the down light symbol will be lit
when it is turned on).
7) Time and Week Settings
Press to enter the time and week
timer settings.
8) Lower temperature 1°C
Press this button to lower the
temperature by –1°C, incrementally,
while the heating is turned on.
9) Raise Temperature 1°C
Press this button to raise the
temperature by +1°C, incrementally,
while the heating is turned on.
10) Date Set
To choose from Monday to Sunday
or week timer mode option. Option
mode:1-2-3-4-5-6-7-A-oF.
7
9
10
3
5
8
1
2
4
6
// 18© 2019 British Fires

Standby Button:
Turns the appliance ON/OFF
standby, the default settings are:
heater set to 82°F/27°C, the
main flame effect is F1, the Fuel
bed is L1 (no temperature display).
Changing Flame Effect:
In the power-on state, press this
button, the digital screen displays
the flame position and the flame
indicator is bright, and the main
flame position can be adjusted.
The flame brightness settings are:
F1, F2, F3, F4, Set as follows:
Button Display Flame Effect
1st
Press F1 Full
2nd
Press F2 Medium
3rd
Press F3 Low
4th
Press F4 cycle
through
settings
Heating Operations:
1) Press the heater button to turn
the heating function on and off and
adjust the temperature setting.
Heater is divided into temperature
settings: 17°C, 18°C, 19°C, 20°C,
21°C,22°C, 23°C, 24°C, 25°C,
26°C, 27°C, ON, 17°C. (Circular
operation control)
2) Press and hold the heater
button for 3 seconds to convert
the temperature unit from °C to °F.
The temperature display window
will flash. After the temperature is
set, the display unit will flash 5
times, then automatically saves
the settings and exits the setting
state. After the display unit is
turned on, if there is no operation
within 10 seconds, the setting
status is also exited.
3) Fan delay function: After the
appliance is turned off, the fan will
continue running for 15 seconds
then stop.
Open Window Detection function:
When the appliance is heating, the
ambient temperature suddenly
drops ≥–5°C within 10 minutes,
and the environment cannot be
warmed up within 30 minutes.
The appliance will automatically
display “OP”. The heating function
will be automatically turned off,
and when the “OP” is displayed, it
can be turned off and then
restarted by turning off and on the
appliance to clear the fault code.
4) This appliance has a non-self-
resetting overheat protection
device (thermal cut-out) which will
activate if the air inlets or outlets
are obstructed. For safety reasons
the fire will NOT switch on again
automatically, the following
procedure must be carried out
before the fire can be operated.
NOTE: The flame-effect will remain
operational if the cut-out is activated, only
the fan heater is prevented from working.
Switch OFF the appliance at the
wall socket or outlet. Leave the fire
OFF for a period of no less than 10
minutes, ensuring all obstructions
are removed. Switch the appliance
ON at the wall. Ensure the
appliance is turned ON at the
control switches. If the fire fails to
operate correctly, repeat the
above procedure.
// 12.0 OPERATING THE APPLIANCE
Continued
// 19