Broadcastvision Entertainment AudioFetch Express User manual

AudioFetch Express User Manual 1
Thank you for your purchase of:
AudioFetch Express
By Broadcastvision Entertainment
AudioFetch Express is a compact cost effective solution delivering high-quality low-latency audio from TVs,
STBs, or other audio sources via Wi-Fi to personal mobile devices such as smartphones and tablets.
The integrated Wi-Fi is by default configured as an Access Point. Or the AudioFetch Express can be connected
wired or wirelessly into a pre-existing Wi-Fi network enabling greatly simplified installations in fitness clubs,
sports bars, movie theaters, waiting rooms, meetings, conventions or wherever users need convenient access
to in-house audio sources.
Your AudioFetch application is:
Proposal Number :
AF Express Networking Mode : Access Point / Wireless Client / Wired Only
Specific Cables Requested :
Note: If no specific cables or lengths are requested the following will be provided:
6’ RCA to 3.5mm jack (audio), USB A to mini-B (for power)
Additional cable lengths and types are available at: www.monoprice.com
Please call technical support at 888.330.4283 x3 if your application differs from the above.
2018-08-27

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CONTENTS
1 The AudioFetch App ...................................................................................................................................... 3
2 AudioFetch “Swag” - TV Signage, Table Tents, Cardio Clings and Window Stickers ......................................... 4
3 The Free AudioFetch Ad Portal ...................................................................................................................... 4
4 AudioFetch Express Connectors and External Button ..................................................................................... 5
5 Connecting Power ......................................................................................................................................... 5
6 Connecting AudioFetch Express to Audio Sources.......................................................................................... 6
7 AudioFetch Express LED Indicators ................................................................................................................ 7
8 Networking Modes........................................................................................................................................ 8
9 Configuration Management – “The Doghouse”............................................................................................ 12
9.1 Introduction to the Doghouse and Doghouse Utility App...................................................................... 12
9.2 Doghouse Login ................................................................................................................................... 14
9.3 WELCOME PAGE and basic navigation.................................................................................................. 14
9.4 NETWORK SETUP page......................................................................................................................... 15
9.5 MULTI-BOX SETUP page ....................................................................................................................... 18
9.6 CHANNELS SETUP page........................................................................................................................ 21
9.7 AUDIO SETTINGS page (gain, microphone, ACE feature, STEREO/MONO mode) ................................... 22
9.8 SYSTEM STATUS page........................................................................................................................... 26
9.9 TOOLS AND UTILITIES page .................................................................................................................. 28
9.10 CONTACTS & LINKS page...................................................................................................................... 31
10 Restoring Factory Defaults with External Button...................................................................................... 31
11 Changing SSID/password in Wireless Client Mode.................................................................................... 32
12 Reference Information -Network Traffic................................................................................................ 34
13 Regulatory Compliance Statements ......................................................................................................... 35

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1The AudioFetch App
Download the latest AudioFetch app for free from the Google Play®or Apple iTunes®store.
Familiarize yourself with the drop down menu including the help menu section should it be needed during
installation.

4
2AudioFetch “Swag” - TV Signage, Table Tents, Cardio Clings and Window Stickers
Post the provided signage on the TVs. Cardio clings, table tents and door/window stickers are provided to
enable patrons to easily obtain and use the AudioFetch app.
3The Free AudioFetch Ad Portal
The AudioFetch app displays custom ads and notices which can be managed from the cloud. Log into the ad
portal at www.audiofetch.com/portal using the username and password provided below to post your ad/info
graphic that can direct users to website, an e-mail address, and/or phone number that you specify. Add multiple
graphics that rotate through at the time duration you specify. Call 888.330.4283 x3 to confirm your log-in
credentials if needed.
Username:
Password:

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4AudioFetch Express Connectors and External Button
5Connecting Power
The AudioFetch Express receives power from any USB port capable of providing 500mA (or more) of
current. Most USB ports on the back of TVs are capable of providing this power. For non-TV
applications a USB power adapter can be included, please discuss with AudioFetch when placing an
order.
Connect the provided USB-A to Mini-B 5pin cable between the AudioFetch Express Power Input
connector and a USB port capable of providing 500mA. There is no power switch, the AudioFetch
Express will power up whenever the USB port is powered. Should the AudioFetch Express need to be
power-cycled , simply unplug the USB cable for one or more seconds then plug it back in again.
Longer USB cables can be ordered from: www.monoprice.com or www.amazon.com Be sure to
search for and order only cables with 24AWG conductors for the power lines, as smaller conductors
may cause problems with AudioFetch Express operation. Here is an example for an acceptable 15-ft
USB cable:
Amazon Link to: 15-Feet USB 2.0 A Male to Mini-B 5pin Male 28/24AWG Cable
Digital Coax
(audio input)
Optical
(audio input)
External
Button
RJ45 Ethernet
Jack
Analog
(audio input)
Power Input
(USB Mini-B 5pin)

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6Connecting AudioFetch Express to Audio Sources
Connect an audio source to one of the 3 input options, choose only one input connection.
Two popular analog connections on TVs are RCA (one red and one white) or a 3.5mm stereo jack
(headphone jack). Either one can be connected into the Analog input of AudioFetch which is a 3.5mm
stereo jack. Digital connection options are optical and digital coax.
Note that RCA and digital coax connections are not the same. A digital coax output (on TV, etc.)
cannot connect into the AudioFetch Express analog input. An RCA analog output (from TV, etc.)
cannot connect into the AudioFetch Express digital coax input. The configuration management pages
can be logged into as described below to determine if a good audio signal is connected into the
channel.
When connecting via digital inputs, always choose the audio source type (in the TV or STB menu) as
PCM since Dolby Digital encoded signals are not supported.
Picture B: Audio Input TypesPicture A: Cable Types
RCA
Plugs
3.5mm
Stereo Plug
Optical
Plug
Digital
Coax
Optical
Input
Digital
Coax Input
Analog
Input
choose one
Remove
Protective
Cover

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7AudioFetch Express LED Indicators
Power WiFi Status
LED Description
Power On when unit has power
WiFi On when WiFi is operating
Blinking indicates WiFi activity
Status – RED Blinking when no connection to network
Off when connected to network
Status – GREEN Off when no connection to network yet
On when connected to network
Status – YELLOW Normally off
Rarely, indicates firmware update active (on)
Contact AudioFetch support if flashing continuously
During boot-up (takes about 35 seconds) the LEDs will sequence through different indications. After
boot-up is complete the normal operating indication is:
Power WiFi Status
●●○ ● ○(Power, WiFi, and Status-GREEN on, all others off)
NOTES: WiFi may blink to indicate activity on the WiFi connection – this is normal
WiFi will remain off if AudioFetch Express is configured for wired-only operation
Quick Troubleshooting:
In Wireless Client mode: If Status-RED remains blinking indefinitely, the FetchExpress cannot
connect into your existing WiFi network. Things to try or check:
·Check that your existing WiFi network is on and other devices can connect successfully
·If your WiFi is configured for Captive Portal (there is a splash screen or login page) then the both MAC
addresses of the AudioFetch Express must be added your network’s whitelist of clients allowed to bypass the
captive portal.
·Try power cycling the AudioFetch Express (as troubleshooting step)
·Try repositioning the AudioFetch Express or your Access Point/Router to check if WiFi signal strength is weak
·Check that your WiFi SSID and password are correctly configured in the AudioFetch Express – double check
information provided to AudioFetch when ordered and if necessary re-configure the SSID/password settings
as described in section 11 Changing SSID/password in Wireless Client Mode
Rarely, AudioFetch Express will receive firmware updates (if connected to the internet). During an
update, the yellow status LED will flash irregularly to indicate download in progress followed by the
status LEDs going through a number of different sequences (not described here) and finally the
AudioFetch Express will reboot and return to normal operation. Note that configuration settings are
preserved through this firmware update process.

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8Networking Modes
The AudioFetch Express contains an internal WiFi module capable of operating as an Access Point or
connecting into existing WiFi networks. An Ethernet jack is also provided for connections into wired
networks. Four networking modes are supported:
A) Access Point (with optional wired Ethernet connection for Internet access)
B) Access Point with Wireless Internet
C) Wireless Client
D) Wired Only
A) Access Point The AudioFetch Express operates as an Access Point and provides
its own WiFi network. Mobile devices receive audio by connecting
to this WiFi network.
Optional: Internet access can be provided by connecting the
AudioFetch Express Ethernet port into a pre-existing network
which has internet access (like a WAN connection on a consumer
wireless router)
Note: This is the default networking mode – it will be active after
factory defaults are restored using the External Button as
described in section 10 Restoring Factory Defaults with External
Button.
The default SSID is: AudioFetchExpress with no password
AudioFetch Express
WiFi-connected user
devices able to receive
real-time TV Audio and
Internet (optional)
TV
Audio
O
perates as Access Point
Default SSID: AudioFetchExpress
OR
OPTIONAL:
Ethernet Cable
To existing network
with Internet Access

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B) Access Point with Wireless Internet The AudioFetch Express operates as an Access Point
and provides its own WiFi network. Mobile devices
receive audio by connecting to this WiFi network.
The AudioFetch Express connects as a client into a
pre-existing WiFi network to provide internet
access.
AudioFetch Express
User devices connect to
AudioFetchExpress SSID -
able to receive real-time
TV Audio and Internet
TV
Audio
AudioFetch Express
operates as Access Point
Default SSID:
AudioFetchExpress
OR
AFE also connected
to existing WiFi
network as client for
Internet access
Pre
-
e
xisting WiFi
network with
Internet access
AFE Ethernet
Port not used

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C) Wireless Client The AudioFetch Express connects to a pre-existing WiFi network as
a client. Mobile devices receive audio by connecting to the pre-
existing WiFi network.
The pre-existing WiFi network provides internet access.
AudioFetch Express
WiFi-connected
user devices able
to receive real-
time TV Audio
TV
Audio
OR
AFE connected to
existing WiFi
network as client
P
re
-
Existing WiFi
network
OPTIONAL:
Another device can
connect into WiFi network
as a client through AFE’s
Ethernet port

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D) Wired Only The AudioFetch Express connects to a pre-existing wired network
via its Ethernet connector. Mobile devices receive audio by
connecting to the pre-existing WiFi network.
The pre-existing WiFi network provides internet access.
Typically, AudioFetch Express is shipped pre-configured for correct network mode, but only if
complete information is provided about your network and installation requirements when ordering.
Networking mode can be re-configured in the Doghouse if needed
AudioFetch Express
WiFi-connected user
devices able to receive
real-time TV Audio
TV
Audio
OR
Pre
-
e
xisting
WiFi network
WiFi is
disabled
Ethernet Connection
Existing wired network

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9Configuration Management – “The Doghouse”
9.1 Introduction to the Doghouse and Doghouse Utility App
Configuration settings (“The Doghouse”) for each AudioFetch box can be viewed using a web browser
on a device (PC, tablet, mobile phone, however not compatible with MAC) which must be connected
to the same the same WiFi network as AudioFetch Express.
Most applications do not require access to the Doghouse since the default settings are usually
adequate. When adjustments are required, please review information in this section.
The “Doghouse Utility App” can be used to search for AudioFetch Express boxes on the network and
provide easy one-click access to the Doghouse for each box. The Doghouse Utility App is available for
Windows, Android, and iOS (not available for MAC), further information and install links can be found
here:
www.audiofetch.com/doghouse
First, ensure your device (PC, mobile phone, tablet, etc.) is connected to the same network as
AudioFetch Express.
On a Windows device: Install then run the Windows version Doghouse Utility to locate AudioFetch
box(s) on the network. The Windows version Doghouse Utility looks like this:
On Android or Apple (iOS) devices: Search and install “AudioFetch Doghouse” in the Google Play or
Apple App store, direct links to the store locations are provided on the web page referenced above.
Here is an example screenshot of the Apple version Doghouse App (Android looks similar):

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During detection (about 10-20 seconds) After AudioFetch box(s) detected
In AudioFetch systems employing more than one AudioFetch Express box (or a mix of standard/wired
AudioFetch boxes and AudioFetch Express boxes), all of the boxes present should appear in the listing,
like this example from the Windows Doghouse Utility:
Each box has its own configuration settings, in other words each box has its own independent
Doghouse. When installing a system with multiple boxes, each Doghouse must be accessed in order
to configure each of the boxes correctly.

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9.2 Doghouse Login
Once the AudioFetch Express box(s) are displayed, click the “Connect” button (Windows) or tap in the
information area for the box (Android/Apple) to open the Doghouse for the desired box in your
default web browser. A login dialog will be displayed (this is the Windows version, Android/Apple
will look different but request the same info):
Default username is: ADMIN (all upper case)
Default password is: admin (all lower case)
9.3 WELCOME PAGE and basic navigation
After successful login you will see a welcome page similar to below:
Click the links in the NAVIGATION section to access each of the configuration pages.

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9.4 NETWORK SETUP page
The NETWORK SETUP Doghouse Page configures the network operating modes and provides
additional network-related information (such as MAC addresses):
Access Point
(default)
Access Point & Wireless Internet
Wireless Client
Wired Only
S
election Options
none
(default)
WPA-PSK
WPA2-PSK (this is most common)
WPA-PSK/WPA2-PSK Mixed Mode
auto
(default)
1
-
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Rename the Access Point
WiFi SSID if desired
Selection Options
Enter password if
encryption is enabled
none
(default)
WPA-PSK
WPA2-PSK (this is most common)
WPA-PSK/WPA2-PSK Mixed Mode
Enter your network’s
WiFi SSID here
Selection Options
Enter your network’s
WiFi password here
S
election Options
Select what matches your network settings
NOTE
: Some selection/entry boxes
will be disabled when different
Operating Modes are selected

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Important points when using the NETWORK SETUP page to reconfigure the network settings:
·Changing to a new Networking Mode will almost certainly cause your browser to disconnect from the
Doghouse (after clicking the “Save Settings” button)
oYou will need to reconnect your PC/device to the AudioFetch Express via the new networking mode,
in order to re-establish access to the Doghouse (just like starting from scratch)
·Any mistake made in the settings, could cause the AudioFetch Express to become inaccessible after the “Save
Settings” button is clicked
·For any problem, best course of action is:
oUse the red External Button to restore factory defaults in the Wi-Fi Module as described in section 10
Restoring Factory Defaults with External Button
oReconnect to the default AudioFetch Express Access Point (SSID: AudioFetchExpress)
oAccess the Doghouse
oStart over again entering the desired new network configuration settings
Steps to reconfigure the network mode:
1. Connect to the AudioFetch Express (AFE) and access the Doghouse via the current networkingmode
a. In Access Point mode: Access the Doghouse through the AFE’s Wi-Fi network
b. In Access Point & Wireless Internet mode: Access the Doghouse through the AFE’s Wi-Fi network
c. In Wireless Client mode: Access the Doghouse through the pre-existing Wi-Fi network
d. In Wired Only mode: Access the Doghouse through the pre-existing wired or Wi-Fi network
2. Adjust the desired settings
a. Nothing is activated or saved until the “Save Settings” button is clicked
3. Carefully review the settings
4. Click the “Save Settings” button and review the warning dialog that pops up
5. Click the “OK” button in the warning dialog
a. The Status LEDs to begin a “marching” pattern to indicate the save is still in- progress. The march will
be: yellow, green, red, repeat….
b. The save will take some time, be patient and do not disconnect power
c. Then the AudioFetch Express will automatically restart and should begin operating in the new mode
6. After the reboot, the new networking mode should be active and if correctly configured the status LEDs should
indicate the ready condition
7. If any problem after the reboot (ie: new networking mode doesn’t seem to work), then:
a. Try is a power cycle (wait at least 35 seconds after cycling power before trying to access again)
b. Use the red External Button to restore factory defaults in the Wi-Fi Module as described in section 10
Restoring Factory Defaults with External Button, then repeat this procedure
The NETWORK SETUP page is designed to be as foolproof as possible:
·Only those settings applicable for the selected Networking Mode will be available for editing (automatically
grayed out if not applicable)
·Once any setting is changed, a warning notice will appear that the new settings have not been saved. This

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warning will persist until one of the following occurs
oRestore button is clicked
oSave Settings button is clicked and OK is clicked in the warning dialog
·There is a “Restore” button that undoes all the changes
·A warning dialog will automatically display if the Save Settings button is clicked and any required settings are
missing
oFor example: if encryption has been enabled but no password entered
The lower section of the NETWORK SETUP page configures settings of the internal AudioFetch audio
server. Check “Use Automatic IP Address” to have the AudioFetch audio server receive its’ IP address
automatically (from the network’s DHCP server), this is the recommended setting. Or uncheck and
enter values for: Manual IP Address, Subnet Mask, and Gateway
The values must be correct for operation with the connected network, contact your IT network
administrator for instructions if needed.
Usually it is best to leave “Use Automatic IP Address” enabled and let the network’s DHCP server
assign an IP address. It is not necessary to enter a manual IP address when the network’s DHCP server
has been configured with a reservation IP address for the AudioFetch Box, just leave Use Automatic IP
Address enabled – the DHCP server should be able to assign the reserved IP address based on the
AudioFetch Express’s MAC address.
IMPORTANT NOTE FOR IT PERSONNEL:In Wireless Client networking mode, the AudioFetch Express
will present two distinct clients to the pre-existing WiFi network. One client is the internal WiFi
module (operating in a bridging mode) and the other client is the AudioFetch Express device (which
serves the audio). Both clients will request (and should receive) individual IP addresses from the
DHCP server. If using Wireless Client mode and experiencing connectivity issues please request the
AudioFetch App Note: “AudioFetch Express Wireless Client Networking Info,” which explains in
greater detail. Contact AudioFetch Technical Support if further assistance is required.
Enter desired
manual/fixed IP address
Enter desired subnet mas
k
Enter desired gateway IP
address
Enable checkbox for automatic
settings (recommended)
If checkbox not enabled, then
make these entries:

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After any changes are made on the NETWORK SETUP page, the “Save Settings” button at bottom of
page must be clicked in order for the new settings to take effect. When the Save Settings button is
clicked, the settings are saved and then the AudioFetch Express box will automatically restart. If DHCP
assigns a new/different IP address after the restart, then use the Doghouse Utility again to re-connect
to the Doghouse (if needed).
9.5 MULTI-BOX SETUP page
Where more audio channels are required, multiple AudioFetch Express (and/or wired AudioFetch)
boxes can be connected to the same network (called Multi-Box installation). Up to 32 boxes total may
be used in an AudioFetch system. When multiple AudioFetch Express units are used in Wireless Client
mode most WiFi Access Points will support a smaller quantity simultaneously. The recommended
maximum number of AudioFetch Express units connected in Wireless Client mode is 8.
The MULTI-BOX SETUP page is used to configure AudioFetch to work correctly in multi-box
installations.
In multi-box installations, the AudioFetch App needs to know how to coordinate the order of channels
it displays with channels from each of the AudioFetch boxes present. This is accomplished by
designating the AudioFetch Express (and any standard/wired) boxes present as:
BOX A BOX B BOX C BOX D . . . (32 choices, up to BOX AF)
Box A
●
●
●
Box AF
S
election
Options

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The channels from BOX A will be displayed first by the AudioFetch App, channels from BOX B will be
displayed next, etc. For example, in a 3-box installation (three AudioFetch Express boxes) where the
boxes have been designated: BOX A, BOX B, and BOX C, channels will be displayed by the App like
this:
Note that the system default channel numbers are shown in the example above – channel 17 is
displayed for BOX B and channel 33 for BOX C due to system compatibility requirements with other
types of AudioFetch boxes (such as a 16-channel box). If channel names have been assigned in each
of the AudioFetch Express Doghouses, the channel names will be displayed by the app instead of
default channel numbers shown above, but the ordering will still be determined by the BOX A/B/C
designation.
Each AudioFetch Express box must be separately configured with a BOX A/B/C/D… designation. If two
or more boxes have the same designation letter, then the system will not operate correctly.
Configuring unique BOX designations is mandatory in multi-box installations!
IMPORTANT: Each box must have a different designation!

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Note: When multiple AudioFetch Express boxes are ordered to work together on the same network,
they will be pre-configured for you and this procedure will not be necessary.
To configure the boxes in a multi-box installation:
1. Decide how you want the channels from each box to be ordered by the App (which box’s
channels display first, second, third, etc.).
2. Use the Doghouse Utility to find/display all of the boxes on the network.
3. Access the Doghouse for the first box (You want the App to display this box’s channels first),
navigate to the MULTI-BOX SETUP page and use the drop-down selector to select “BOX A”,
the new setting is saved automatically.
4. Access the Doghouse for the second box, navigate to the MULTI-BOX SETUP page and use
the drop-down selector to select “BOX B” (new setting automatically saved).
a. NOTE: Each box has its own Doghouse, you must access each box’s Doghouse
separately.
5. If a third box is present: access the Doghouse for the third box, navigate to the MULTI-BOX
SETUP page and use the drop-down selector to select “BOX C”
6. If a fourth box is present: access the Doghouse for the fourth box, navigate to the MULTI-
BOX SETUP page and use the drop-down selector to select “BOX D”
7. Continue this procedure for any additional boxes present.