BT RESPONSE 65 User manual

Response 65
Caller Display
and answering machine
User Guide

Please open this page for an ‘at a
glance’ guide to your Response 65
Caller Display.

21

3
In this guide
At a glance 1
Introduction 4
Setting up 5
About your Response 65
Caller Display 8
Using Caller Display 9
Using the answering machine 12
Help 21
Technical information 24
Index 26
Hints and tips boxes
In this user guide, we’ve included helpful tips and useful
hints. They are shown in a grey box.

Introduction
4
We thank you for making the right
choice and expect that your
Response 65 Caller Display will give
you many years of quality service.
Please read the instructions
carefully before use and keep this
user guide for future reference.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the machine)
Purchase price:
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Check that your Response 65
Caller Display is complete.
When you unpack you should
have:
•Response 65 Caller Display with
telephone line cord attached.
•Mains power adaptor.
Introduction Your Response 65
Caller Display is designed for ease of use and
made to the high standards set by BT.

Setting up
5
Setting up Follow these steps to get
your Response 65 Caller Display ready for use.
Have you subscribed to BT’s Caller
Display Service? To see callers’ phone
numbers on your Response 65 Caller
Display, you must subscribe to BT’s
Caller Display Service and be
connected to a digital exchange.
For more information, call BT on
Freefone 0800 800 150.
1 Plug your Response
65 Caller Display into
the phone socket
The telephone line cord runs from
the back of your Response 65 Caller
Display.
If you do not have a modern phone
socket, call Freefone 0800 800
150 and ask for a BT engineer to
come and fit the correct socket.
This is a chargeable service.

Setting up
6
2 Plug your telephone
into the Response 65
Caller Display
3 Plug the mains
power adaptor cord into
the back of the machine
4 Plug the mains
power adaptor into a
convenient mains
power socket
The display shows 3 lines flashing
‘ ’ for 5 seconds, and then changes
to show ‘0’ flashing slowly. Press
any button except CALLS or INFO to
stop the ‘0’ flashing.
The date and time shown on the
caller display will be set as soon as
you receive your first call, provided
you have subscribed to the Caller
Display Service.
Your Response 65 Caller Display is
now ready to take messages.

Setting up
7
4 Insert battery
(for back-up only)
By following the instructions below,
open the battery compartment on
your Response 65 Caller Display
and fit an alkaline PP3 9V battery
(not supplied). This will provide up
to 6 hours back-up, and will ensure
that messages are not lost in the
event of a power failure.
To open the battery compartment,
insert a screwdriver (or similar) into
the slot in the battery compartment
cover on the underside of your
Response 65 Caller Display, and
gently press down. This will release
the latch and allow you to remove
the cover.
Insert the battery.
Replace the battery cover.
In the event of a power failure, the
back-up battery prevents your
Response 65 Caller Display from
losing its call information, day and
time settings, outgoing message
and any messages which have
already been recorded.
Warning
As with all telecommunications
apparatus, there is a slight chance
that your Response 65 Caller
Display could be damaged by an
electrical storm.
We recommend you unplug the
unit from the mains during
storms.
9V

About your Response 65 Caller Display
8
Your Response 65 Caller Display
provides you with a digital
answering machine combined with
the added convenience of BT’s
Caller Display.
These features work independently
of each other, so be sure to read
the sections of this guide relating to
both the answering machine and
Caller Display to ensure they
function properly.
The location of the controls for
setting up and use of these features
are shown above.
About your Response
65 Caller Display

Types of screen message display
Idle
New calls including text messages
Text messages
Caller’s number
Time/date
Old calls without text messages
Caller’s number
Time/date
‘C’ indicates an old call
Using Caller Display
9
In order for your Response 65 Caller
Display to receive and display
messages, you must subscribe to the
BT Caller Display Service. For more
information call BT on Freefone
0800 800 150.
Your Caller Display unit receives
and displays caller information
transmitted over the BT network.
In most cases this information
includes the caller’s phone number,
date and time the call was received.
As your Response 65 Caller Display
receives calls, it automatically
stores the caller’s phone numbers
in a CALLS LIST, and numbers
them in the order they were
received.
Once the CALLS LIST is full (after
55 calls) new calls replace the
oldest calls received.
Using Caller Display
NEW CALLS
I6..50 0
0I7I-II0-I936
I8-32 MAY I6
NEW CALL
I
NEW CALL
I
0I7I-II0-I936 C4
I0-I2 MAY I2 C4
Note
If a call has been ‘WITHHELD’or
is UNAVAILABLE, the telephone
number will not be displayed
(see page 11).
PAYPHONE
NEW CALL
I

Using Caller Display
10
New calls indicator
The NEW CALLS ICON is
positioned at the top right of the
display. Below it is shown the
number of calls received since you
last viewed the calls list.
Old calls will be indicated by a Cto
the left of the call number (as shown
below).
To read the calls list
•Press the CALLS button.
•The most recent call is displayed.
To move through the calls list
•After the most recent call is
displayed, press the CALLS
button again.
•Each time you press the CALLS
button, the next most recent call
is displayed.
•After the earliest received call
has been displayed, the display
will show ‘END OF LIST’.
•If you press the CALLS button
again, the display returns to the
start of the list. You can then run
through the list again using the
same procedure.
Once you have viewed a call in the
CALLS LIST, all other listed calls
will become ‘old calls’, even though
you may not have viewed them yet.
When viewed,‘old calls’are prefixed
with a C, the first old call being CI,
the next being C2and so on.
To scroll quickly through the
CALLS LIST, press and hold down
the CALLS button.

To empty the calls list
You can erase all of the information
stored in your Response 65 Caller
Display’s CALLS LIST.
•Whilst viewing the CALLS LIST,
press the CALLS button and the
INFO button simultaneously
until the display shows ‘LIST
EMPTIED’.
•All information stored in the
CALLS LIST is now erased.
When the calls list is empty and
providing no new calls have been
received, display will show NO
CALLS when you press the CALLS
button.
Using Caller Display
11
To display caller information...
...for standard calls
•Press the CALLS button.
The caller’s number is displayed.
•Press the INFO button. The time
and date of the call is displayed.
•Press the CALLS button again to
move on to the next call or press
the INFO button again to switch
back to the caller’s number.
...when a text message is received
Your Response 65 provides
additional information about certain
types of call. For example:
Message Meaning
PAYPHONE Call is from a
payphone
WITHHELD Caller has prevented
their phone number
from being sent.
UNAVAILABLE Some switchboards
and some telephone
networks do not yet
use the Caller
Display service.
OPERATOR The call has been
routed via the
operator.
INT’L International call.
•Press the CALLS button. Display
shows a text message.
•Press the INFO button. Display
shows further details (except for
witheld and unavailable)
•If necessary, press the INFO
button again to display the time
and date of the call.
It is not possible to delete
individual calls from the
CALLS LIST.
CALLS
INFO

Using the answering machine
12
Setting the volume
The message playback volume can
be set to a level suitable for you.
To change the volume
•Press + to increase the volume.
•Press - to decrease the volume.
As you press, a beep sounds at the
level you are selecting. When the
volume is at its highest or lowest,
you will hear two beeps.
If you alter the volume during
playback of a message, the beep does
not sound but the volume will
change accordingly.
If the volume is below mid-volume,
it will automatically return to the
mid-volume setting when any
buttons are pressed (for example,
if a message is played back). The
volume is unaffected during remote
access or call screening.
Setting the day and time
Your Response 65 Caller Display will
announce the day and time when
an incoming message or memo was
recorded.
To set the correct day and
time
•Press and hold the TIME button;
your Response 65 Caller Display
announces the currently set day.
•Still pressing the TIME button,
press the ©and §buttons to
skip forward and backward
through the days of the week.
•When you hear the correct day,
release the TIME button. Your
Response 65 Caller Display
announces the day you have set.
You can now set the current hour.
•Press and hold the TIME button
again. Your Response 65 Caller
Display will announce the
currently set hour.
•Still pressing the TIME button,
press the ©and §buttons to
skip forward and backward
through the hours of the day.
Using the answering
machine

Using the answering machine
13
Recording your
outgoing message
The outgoing message is what a
caller hears when your Response 65
Caller Display answers a call.
To record your own outgoing
message
•Press and hold the OUTGOING
MESSAGE button. Your
Response 65 Caller Display
beeps and the display flashes ‘r’.
•When you hear the correct hour,
release the TIME button.
Your Response 65 Caller
Display announces the hour you
have set.
You can now set the current
minutes.
•Press and hold the TIME button
again. Your Response 65 Caller
Display will announce the
currently set minutes.
•Still pressing the TIME button,
press the ©and §buttons to
skip forward and backward
through the minutes.
•When you hear the correct
minutes, release the TIME
button. Your Response 65 Caller
Display announces the day and
time you have set.
Your Response 65 Caller Display
now returns to ANSWER ON.
To check the day and time
setting
•Press the TIME button. Your
Response 65 Caller Display will
announce the currently set day
and time.
Your Response 65 Caller Display
announces the time, using the 12-
hour clock. Be sure to hold down the
§or ©buttons long enough for
your Response 65 Caller Display to
say whether it is AM or PM.
Your Response 65 Caller Display
has a total recording capacity of 14
minutes for outgoing messages,
incoming messages and memos.
Your outgoing message can be as
long as you wish. We do, however,
recommend that you keep it brief to
allow more time for recording
incoming messages.
Your Response 65 Caller Display
has a pre-recorded outgoing
message which announces. ‘Hello,
your call cannot be taken at the
moment, so please leave your
message after the tone.’ This
message remains in the memory
and cannot be deleted. You can,
however, record your own outgoing
message to replace it.
TIME

Using the answering machine
14
To check your outgoing
message
•Press the OUTGOING
MESSAGE button. Your
Response 65 Caller Display
beeps and your outgoing
message is played back to you.
•You will hear a beep.
•Your Response 65 Caller Display
then returns to answer-on mode.
To delete your outgoing
message
You can delete your outgoing
message and return to your
Response 65 Caller Display’s pre-
recorded outgoing message.
•Press the OUTGOING
MESSAGE button,You will hear
a beep. Your outgoing message
is played back to you.
•While the message is playing,
press the DELETE button.
•Your Response 65 Caller Display
beeps and the pre-recorded
outgoing message is played
back.
Your message is now replaced by
your Response 65 Caller Display’s
pre-recorded outgoing message.
•You can now record your
outgoing message. Speak clearly
15 to 20 cm from the in-built
microphone. Make sure you hold
down the OUTGOING MESSAGE
button while you record the
entire message.
•When you have recorded your
message, release the
OUTGOING MESSAGE button.
•You will hear a beep.
•Your Response 65 Caller Display
will automatically play back your
message, then beep to confirm
the recording.
•Your Response 65 Caller Display
then returns to ANSWER ON.
•The display shows ‘0’, or the
number of messages recorded.
To re-record your outgoing
message, repeat this procedure.
Your Outgoing Message may sound
something like this: ‘Hello, I’m
sorry I can’t take your call at
present. If you would like to leave a
message, please speak after the
tone.’
OUTGOING
MESSAGE
OUTGOING
MESSAGE
DELETE

Using the answering machine
15
Message counter
The messages display shows you
how many messages you have, up
to a total of 9. If you have more than
nine, the display shows ‘9’ flashing.
To play back a message
•Press the PLAY/PAUSE button,
your Response 65 Caller Display
will announce the message
(eg ‘message 1’). The message
shows ‘I’.
•Your message will then be
played back followed by the day
and time it was received.
Switching the
answering machine on
and off
•Press the STOP ON/OFF
button; your Response 65 Caller
Display announces: ‘answer off’.
Display shows a single dash (--).
•Press the STOP ON/OFF
button again. Your Response 65
Caller Display announces:
‘answer on’. The display shows 0
or the number of messages
recorded.
Receiving messages
Your Response 65 Caller Display
will automatically record an
incoming call once it is connected
to your BT socket (see Setting up,
page 5) and set to ANSWER ON.
Two minutes is the maximum time
allowed for each incoming message.
If the memory is almost full or a
caller has reached the maximum
message length, your Response 65
Caller Display announces:
‘Please complete your call within
10 seconds’. The caller then has 10
seconds to complete their message.
During a call, if the memory is
filled or the maximum message
length has been reached, your
Response 65 Caller Display
announces ‘Thank you for calling.’
Your Response 65 Caller Display
can record up to 59 incoming
messages/memos or 14 minutes in
its digital memory. If someone calls
when the memory is completely full,
your Response 65 Caller Display
announces: ‘Hello, your call cannot
be taken at the moment and you
cannot leave a message so please
call later.’

Using the answering machine
16
If you have more than one message,
they will all be played back in the
order in which they were received.
After playing back each message,
your Response 65 Caller Display
will announce the day and time it
was left.
When all your messages have been
played back, your Response 65
Caller Display announces ‘end of
messages’.
To skip forward or backward
through messages
When playing back messages, you
can skip forward to the next
message or backward to the start of
the current message.
•Press the PLAY button. Your
Response 65 Caller Display
announces the message (eg
‘message 1’).
•Your message will then be
played back.
•While the message is being
played back, press the ©button
to skip forward to the beginning
of the next message.
•Press the §button once to
return to the start of the current
message, press it twice to skip
to the start of the previous
message.
To pause during playback
•During playback, press the
PLAY/PAUSE button.
•Message is paused, display
flashes ‘P’.
•A beep is heard every 10
seconds.
•Press the PLAY/PAUSE button
to resume playback.
If playback is not resumed within
60 seconds all messages are saved
and your Response 65 Caller
Display returns to ANSWER ON
and displays the number of messages.
When in answer-on mode, your
Response 65 Caller Display’s
message counter will show the
number of messages you have, up
to a total of 9. If you have more than
9 messages, the display shows a
f lashing 9.

Using the answering machine
17
Setting the answer
delay
Answer delay sets the number of
times your Response 65 Caller Display
will ring before answering a call.
To change the answer delay
•Press and hold the ©button.
Your Response 65 Caller Display
announces the current answer
delay setting, whilst the
messages LED will display the
number.
•Keep holding the ©button.
Your Response 65 Caller Display
announces the answer-delay
options: ‘TIME SAVER, 2, 3, 4,
5, 6, 7, 8, 9’.
Display shows =Time Saver.
•When you hear your desired
setting, release the ©button.
After 2 seconds your Response
65 Caller Display announces the
new answer delay setting and
returns to ANSWER ON.
To delete all messages
Following playback of messages,
your Response 65 Caller Display’s
display will count down from 8 to 0.
During this time you can delete all
the stored messages.
•Press the DELETE button while
the display is counting down
from 8 to 0. Your Response 65
Caller Display will announce ‘all
messages deleted’.
Your Response 65 Caller Display
then continues the count down
from 8 to 0, followed by a ‘d’ before
returning to answer-on mode.
To delete individual messages
•Press the PLAY button to
play back your messages.
•When the message you wish to
delete is playing, press the
DELETE button. Your Response
65 Caller Display announces
‘message deleted’.
•Repeat this procedure to delete
any further messages.
MESSAGES
8
DELETE
DELETE

Using the answering machine
18
Setting the Message
Alert
Your Response 65 Caller Display
will display the number of
messages left. It will also beep to let
you know that new messages have
been left.
To switch the Message Alert
on/off
•Press and hold the §button.
Your Response 65 Caller Display
will beep once. Message Alert is
now switched off.
•Press and hold the §button
again. Your Response 65 Caller
Display will beep twice. This
means that Message Alert is on
and that a beep will be heard
every 6 seconds when new
messages have been left.
When you have made your selection,
your Response 65 Caller Display
returns to ANSWER ON.
When Message Alert is selected,
the beep is silenced during
playback of messages and memos.
Recording a memo
You can use your Response 65
Caller Display to record a memo to
be played back later.
To record a memo
•Press and hold the MEMO
button. Your Response 65 Caller
Display will beep. The display
flashes ‘r’.
•Speak clearly into the in-built
microphone.
•When you have completed your
memo, release the MEMO
button.
•Your Response 65 Caller Display
will beep again.
Your memo is now stored and can
be played back later.
Your Response 65 Caller Display
stores a memo and treats it in the
same way as an incoming message.
To play back, delete or skip forward
or backward through memos, follow
the instructions for playing back
messages (page 15).
SKIP

Using the answering machine
19
Call screening /
Call intercept
Your Response 65 Caller Display
can answer an incoming call for you,
allowing you to identify the caller
and decide whether to take the call.
•Make sure the volume is set to an
audible level.
•Allow the incoming call to be
answered by your Response 65
Caller Display as normal. You will
hear the caller begin to leave a
message.
•If you decide to take the call, lift
the handset and you can speak to
the caller as normal.
•Recording will stop automatically.
If, when you lift the telephone
handset, your Response 65
Caller Display does not stop
recording, either replace the
handset and lift again, or press
the STOP ON/OFF button.
Remote access
You can switch on your Response
65 Caller Display from another
telephone or play back messages
and memos using a TouchtoneTM
keypad.
To switch on your Response 65
Caller Display
•Ring your answering machine as
normal.
•Let your telephone ring 20 times.
Your Response 65 Caller Display
will then answer as normal.
•Hangupthephone.Your
Response 65 Caller Display is
now switched on and will
answer calls.
To play back messages
•Ring your answering machine as
normal and wait for it to answer.
•Using a TouchtoneTM keypad,
press the ✱button. Your
Response 65 Caller Display
plays the message: ‘Please enter
your security code’.
Security code
Your Response 65 Caller Display’s
security code is factory set and
cannot be changed. Your code is
printed underneath your
Response 65 Caller Display.
Your Response 65 Caller Display
allows 2 attempts at entering
your security code. It will then
announce: ‘Thank you for calling’
and hang up.