BT CALLSCAPE 100 User manual

Callscape 100
User guide

In this guide
3
In this guide
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in grey boxes.
Introduction 4
System requirements 5
Product Overview 6
Setting up 7
Installing and configuring
the software 10
Getting started 14
Technical information 16
Help 18
Index

Introduction
4
Introduction Callscape is
designed for ease of use and conforms to the
high standards set by BT.
We thank you for making the right choice and
expect that Callscape 100 will give you many
years of quality service.
Please read the instructions carefully before
use, and retain this user guide for future
reference.
For your records
Date of purchase:
Place of purchase:
Serial number (on base of Callscape box):
Purchase price:
If you have any problems operating Callscape,
which neither the on-line help nor this guide
can solve, please call the Callscape Helpline on
Lo-call 0345 585079.

System requirements
5
System
requirements
This is the minimum specification required to
run Callscape. A faster processor (Pentium or
equivalent) and more memory (16Mb) are
highly recommended, especially if you wish to
support a larger contact database.
•IBM Compatible Personal Computer with
a 486 DX or higher processor
•16 Colour VGA graphics (256 colour or
greater SVGA recommended)
•At least 10Mb free hard disk space
•8Mb RAM
•Windows 3.1 or Windows 95
•Mouse
•1 spare serial port
•A Touchtone* telephone
•BT’s Caller Display Service or other
compatible services
•Other BT Select Services or FeatureLine
(optional)
If you would like more details on any of BT’s Select
Services, please call Freefone 0800 800 800
(business customers) or Freefone 0800 800 150
(residential customers).

Product overview
6
Product overview
BT’s Callscape is a combination of hardware
and software designed to make your telephone
an even more effective and useful business
and organisational tool. Integrating the power
of your computer with the facilities offered by
BT’s Select Services or Featureline, it can be
easily tailored to suit your particular business
and organisational needs.
The system provides:
1A small box that connects to your computer
and records the numbers of all your
outgoing calls and, if you subscribe to Caller
Display, all your incoming calls as well.
2Powerful software for storing and managing
telephone numbers and contact information,
logging your calls and keeping notes
relating to your telephone activity.
It offers an easy way of enjoying the benefits
of using all the services offered by BT’s Select
Services or Featureline and combining them
with the facilities offered by Callscape.
The power of the system comes from this
close integration between the Callscape
hardware, the software and BT’s Select
Services or Featureline.
Of course you can still use Callscape as a
means of managing your contact information
without subscribing to BT Select Services or
Featureline.

Setting up
7
Setting up Follow these
simple steps to get Callscape up and running
and ready to use.
Check that Callscape is complete.
When you unpack, you should have:
•Callscape box with phone cable and
computer cable (9 pin plug attached).
•13 Amp mains power lead and adaptor.
•Callscape software on 4 floppy disks.
Your Callscape box needs to be
connected to:
aa telephone socket;
byour telephone;
ca serial port in your computer;
da mains supply.
1 Connecting up
Plug the phone cable from the Callscape box
into your BT telephone socket.
If you do not have a BT socket, call
Freefone 0800 800 800 (business) or
Freefone 0800 800 150 (residential) and ask
for a BT engineer to come and fit the correct
socket. There may be a charge for this service.

Setting up
8
2 Plug the cable from your
telephone into the socket on your
Callscape box
3 Plug the computer connection
lead into a spare serial port on
your PC
If the port on your PC has more than 9 pins,
you will need to use an adaptor (available
separately from high street retailers)

Setting up
9
4 Plug the mains power cord
into the round socket on your
Callscape box
5 Plug the 3-pin mains adaptor
into the power supply
Once the power is connected, the red light on
your Callscape box will come on.

Installing and configuring
your new software
10
Installing and
configuring
your new software
You are now ready to install your Callscape
software. We recommend that no other
applications are running during installation.
To install your software
•Run Windows.
•Insert Callscape Disk 1 in drive A.
•Click on RUN from Program Manager’s
FILE menu. In Windows 95, click on the
START button, then on RUN.
•Type A:\SET UP in the prompt box.
•Click on OK. This will display the Callscape
Setup dialogue box. This will give you the
options of Express or Custom setup.
•Click on Express setup. Custom setup
allows you to select specific components for
installation and is only recommended if you
are an experienced user who may already
have installed telephony or data exchange
software on your PC.
•The Callscape setup screen will prompt you
to insert Disk 2 and Disk 3. Callscape
confirms when installation is completed.
A screen now appears, asking you to select
your telephone network details.
Your Callscape software is supplied on three floppy
disks. Make sure your Callscape box is connected
and the power light is on before installation.

11
Installing and configuring
your new software
To configure Callscape services
If you subscribe to many of BT’s Select
Services such as Call Waiting or 3-way Calling,
Callscape will display active buttons on the
main screen to show when they can be used.
Friendly prompts and dialogue boxes will be
provided to make these services easier to
operate.
Use this screen to tell Callscape which
services you subscribe to by clicking on the
relevant boxes to enter an X. Then click on OK
to confirm your settings.

Installing and configuring
your new software
12
FeatureLine
BT FeatureLine provides advanced call-
handling facilities for a group of lines, such as
PICKUP and TRANSFER. If you subscribe,
click the FeatureLine button to display the
codes used to control these services. The most
commonly used settings have been provided
as a default. To change the buttons’ operation,
click the appropriate box and edit the text.
Click on OK to confirm your settings.
Click USER DEFINED if you do not wish to use
FeatureLine or the Select Service facilities.
You can define your own button codes instead.

Installing and configuring
your new software
13
Specify your serial port
You will be shown a dialogue box asking you
to confirm which serial port you are using. All
details have been filled in except the serial
port. Click on the down arrow, to see a list of
available port numbers (1 to 4). Select the
appropriate number as required; this may vary
between different computers.
If unsure, use number 1. It is easy to change
this later if necessary by selecting
APPLICATION, then SERIAL PORT SETUP
from Callscape’s main menu.
You are now ready to start using Callscape.
You can change your selections at any time from the
APPLICATION menu on Callscape’s main screen.
If Callscape reports that it cannot find the
hardware, first check all wiring connections, and
ensure the red light is on. Then try selecting other
values for the serial port number.

Getting started
Getting started
To start Callscape
Windows 3.1: From PROGRAM MANAGER
click on the Callscape icon in the Callscape
program group.
Windows 95: Click on the START button, then
on Callscape under the Programmes item.
Demonstration disk and On Line Help
We have included a demonstration disk with
Callscape, which takes you through all the
basic functions and operations of the system.
Working through the demonstration will help
you understand the system and how it works.
To install the demonstration, follow the
instructions printed on the disk.
The extensive on-line help manual covers
every Callscape feature, how to use it and how
to tailor it to meet your own requirements.
To use the on-line help, click on Callscape’s
Help menu option. You can then use the
INDEX or SEARCH to find the subject you
want. Alternatively, press F1 from anywhere in
the program, and you will get context-sensitive
help on the problem.
14

Getting started
15
If you have any problems operating Callscape,
which neither the on-line help nor this guide can
solve, please call the Callscape Helpline on Lo-call
0345 585079.
Contents Search Back History
Callscape Help
File Edit Bookmark Help
BT's Callscape is a combination of hardware and software that has
been designed to make your telephone an even more effective and
useful, business and organisational tool. Integrating the power of your
computer with the facilities offered by BT's Select Services , it can be
easily tailored to suit your particular business and organisational
needs.
The system consists of:
a) small box that connects your telephone to your computer and
records the numbers of all your outgoing calls and if you subscribe to
Caller Display service all your incoming calls as well.
b) powerful softtware for storing and managing telephone numbers and
contact information, logging all calls and makig notes relating to your
telephone activity.
2.1 What is BT's Callscape?

Technical information
16
Technical
information
Official approval
Callscape has been tested and has BABT
approval.
You may connect it:
•to direct exchange lines providing tone-
dialling capabilities;
•to extensions with new plug and socket
arrangements provided with these direct
exchange lines;
•to compatible switchboards. A list of suitable
switchboards is available from BT on
Freefone 0800 800 800. However, even
with a compatible switchboard, it cannot be
guaranteed that Callscape will operate
correctly under all possible conditions of
connection. Specifically, most switchboards
do not use Caller Display Service (CDS)
compatible signalling to provide details of
incoming calls. Those Callscape features
that use this information will therefore not
be available when used with such
switchboards.
You may not connect it:
•to shared service (party) lines;
•as an extension to a payphone.

Technical information
17
Environment
Your Callscape unit should be kept free of
dust, moisture, high temperature, vibration
and should not be exposed to direct sunlight.
Do not stand it on carpets or on other
surfaces which generate fibres, or place it in
locations which prevent the free flow of air
over its surfaces.
Ringer Equivalence Number (REN)
Although you may have any number of
sockets, it is important to limit the number of
telephones and other items of apparatus
connected to the line by those sockets, to
ensure that each telephone will ring.
Each telephone or item of apparatus has a
Ringer Equivalence Number (REN).
In most cases a standard line should provide
enough current for two or more telephones or
items of apparatus if the RENs add up to no
more than four.
Callscape has a REN of 1.
Warning
The apparatus is only designed to be
operated in a normal office or domestic
environment where the relative humidity
does not exceed 60%. It should not be used
in bathrooms or near water.
Callscape must only be used with the power
adaptor supplied with it.

Help
18
Help
I do not have a spare serial port on my
computer. For example, I use a modem or
other peripheral
You may find it acceptable to manually switch
peripherals when required. Alternatively, you
will need to install an additional serial card,
available from computer retailers.
I have a spare serial port, but it is the
wrong size
There are two sizes of serial port that can be
fitted to a PC. The older type has 25 pins
instead of the more modern 9. An adaptor can
be purchased from computer retailers.
The Callscape setup programme reports
that a file is already in use, and refuses
to install it
You should close all other programs before
running Setup.
However, if this problem does occur, simply
select the Skip option. In most cases,
Callscape will still install and run correctly.
However, if Callscape will not run properly
once installed, please try once more (after
rebooting the PC, and double checking that no
other programs are running). If the problem
persists, please note the name of the file that
cannot be installed and call the Helpdesk.

Help
19
Callscape reports that it cannot detect the
hardware
First, please check that all wiring is correct,
the box is plugged into the mains, and the red
light on top is shining.
If this does not solve the problem, select
Application, then Serial Port Setup from
Callscape’s main menu. Try changing the
serial port number, as your PC could be set to
use a different value. Select a number, press
OK to return to the main screen, then try to
dial a number.
Some PCs, especially modern laptops, allow
the serial port to be deactivated to save power.
Check your PC manufacturer’s instructions to
see if this is possible.
Callscape does not respond at all if I lift my
telephone receiver
Callscape does not seem to record outgoing
calls I make from my telephone
Check that your telephone is plugged directly
into the socket on the back of the unit.
Callscape will not record details of calls made
from another extension.
Select Services do not work correctly, or
are not shown on the main screen
Some Select Services require you to subscribe
before they will work. Also, ensure the
Network Operations panel is set up to correctly
reflect the services you use.
(Note: Callscape does not provide direct
support for all available services.)

Help
20
Callscape does not respond to incoming
calls. For example, it does not display a
caller’s number on the screen
You must subscribe to the Caller Display
Service in order for the exchange to release
the phone number of incoming calls.
Make sure you have not set Callscape to
“Ignore Incoming Calls” in the User Preferences
panel. (The checkbox should be empty).
If you have chosen to use the Call Alert Box
(in User Preferences), you can also define the
time it remains visible for. Ensure this is long
enough for you.
You can re-position the pop-up box for Call
Alert. Check you have not moved it to the
edge of the screen.
Calls are not being logged when my PC is
switched off
Check that the box remains powered-up.
Logged calls seem to be shown as having
been made at the wrong time
The time of logged calls is taken from your PC
clock. Check that your PC is set correctly.
My other telephone extensions do not ring
Check that you have no more than four units,
including Callscape, connected. A REN
booster is available from BT.