Buffalo Surveillance Server Service manual

Administrator's Guide
Surveillance
Server
by
Version 5.6.19
Buffalo

This page left blank intentionally.

3Contents
Table of Contents
Welcome 7
...................................................................................................................................8
Software License Agreement
...................................................................................................................................11
Contact Information
...................................................................................................................................12
Documentation Overview
Getting Started 15
...................................................................................................................................16
Quick Start for IP Camera Users
...................................................................................................................................27
Quick Start for VMS System Users
...................................................................................................................................34
How To
..........................................................................................................................................................34Launch an Application
..........................................................................................................................................................34Add and Schedule an IP Camera
..........................................................................................................................................................44Create a Recording Policy
..........................................................................................................................................................45Create a Data Service Policy
..........................................................................................................................................................46Search For and Export Surveillance Videos
Record and Capture Video Feeds 47
...................................................................................................................................49
Using Camera Policies to Record and Capture Video
..........................................................................................................................................................51Camera Policies Advanced Mode
..........................................................................................................................................................52Add, Modify, or Delete Camera Configurations
.........................................................................................................................................................53Add Camera Wizard
.........................................................................................................................................................63Add an IPCamera - Standard Mode
.........................................................................................................................................................66Add an IPCamera - Advanced Mode
.........................................................................................................................................................70Troubleshoot Camera Connection Problems
.........................................................................................................................................................71Add a VMS-managed Camera Configuration
.........................................................................................................................................71Add a Milestone-managed Camera
.........................................................................................................................................74Add an OnSSI-managed Camera
.........................................................................................................................................................77Modify a Camera Configuration
.........................................................................................................................................................77Delete a Camera Configuration
.........................................................................................................................................................78Import and Export Camera Configurations
..........................................................................................................................................................84Create, Modify, or Delete Recording Policies
.........................................................................................................................................................85Creating a Recording Policy: Overview
.........................................................................................................................................................85Create a Recording Policy
.........................................................................................................................................................86Modify a Recording Policy
.........................................................................................................................................................87Delete a Recording Policy
.........................................................................................................................................................87Import or Export Recording Policies
..........................................................................................................................................................104Camera Tab: Designate the Camera
..........................................................................................................................................................106Camera Tab - Advanced Mode
..........................................................................................................................................................110Metadata Tab and Configuration
..........................................................................................................................................................121Processing Tab: Set Processing Options for Recording or Capture
.........................................................................................................................................................123User Preferences: Set Default User Preferences
..........................................................................................................................................................123Destination Tab: Define Capture Destinations
..........................................................................................................................................................129Scheduling Tab: Define When Video Will Be Recorded
..........................................................................................................................................................131Advanced Tab: Set Advanced Capturing Options

Buffalo Surveillance Server4
View Live Video Feeds: Live Viewer 137
...................................................................................................................................140
View a feed from a camera
...................................................................................................................................141
View feeds from a camera pool
...................................................................................................................................142
Change, Save, or Delete a Live View Layout
...................................................................................................................................143
Control Camera Pan, Tilt, Zoom, and Focus
Motion Detection Camera Configuration 145
...................................................................................................................................146
AXIS Camera Motion Detection Configuration
...................................................................................................................................150
Panasonic Camera Motion Detection Configuration
Manage Data and the Information
Repository: Data Service Policies and Vault
Admin 156
...................................................................................................................................157
Data Service Policies: Create Policies to Manage Data in the
Information Repository
..........................................................................................................................................................159How to Create a Data Service Policy - Overview
..........................................................................................................................................................160Create, Modify, or Delete Policies in Data Service Policies
.........................................................................................................................................................160Create a Policy
.........................................................................................................................................................161Modify a Selected Policy
.........................................................................................................................................................163Delete a Selected Policy
.........................................................................................................................................................163Import or Export Data Service Policies
..........................................................................................................................................................175Source Tab: Specify Where Files Come From
..........................................................................................................................................................179Criteria Tab: Set File Eligibility Definitions
..........................................................................................................................................................188Destination Tab: Define Data Destinations
..........................................................................................................................................................193Scheduling Tab: Define When Jobs Should Run
..........................................................................................................................................................196Advanced Tab: Set Advanced Data Service Options
...................................................................................................................................204
Vault Admin Overview: Manage Vaults and Media
..........................................................................................................................................................205How to Use Vault Admin - Overview
..........................................................................................................................................................207Basic Media Concepts
..........................................................................................................................................................208Actions .........................................................................................................................................................209Secure or Unsecure Vault
.........................................................................................................................................................210Shut Down or Restart Vault
.........................................................................................................................................................211Manage Vault Properties
.........................................................................................................................................212General .........................................................................................................................................213Device ...................................................................................................................................214Hard Disk Vault...................................................................................................................................216Tape Vault .........................................................................................................................................217Database .........................................................................................................................................219License .........................................................................................................................................222Security ...................................................................................................................................223Add a New User, Group, Domain, or "Everyone"
...................................................................................................................................225Change a Security Entry
...................................................................................................................................226Delete a User, Group, Domain, or "Everyone"
.........................................................................................................................................226Logs .........................................................................................................................................229Notifications .........................................................................................................................................231Diagnostics
.........................................................................................................................................................234Vault Checkup
.........................................................................................................................................................235Prepare Media

5Contents
.........................................................................................................................................240Add a New User, Group, Domain, or "Everyone"
.........................................................................................................................................242Change a Security Entry
.........................................................................................................................................243Delete a User, Group, Domain, or "Everyone"
.........................................................................................................................................................243Prepare Existing Media
.........................................................................................................................................247Add a New User, Group, or Domain
.........................................................................................................................................249Change a Security Entry
.........................................................................................................................................250Delete a User, Group, Domain, or "Everyone"
.........................................................................................................................................................250Load Media: Load, Reload, or Re-index Media
.........................................................................................................................................251Load Hard Disk Media
.........................................................................................................................................252Load Shadow Hard Disk Media
.........................................................................................................................................253Load Tape Media
.........................................................................................................................................254Reload Media
.........................................................................................................................................................255Unload Media
.........................................................................................................................................................257Erase Media
.........................................................................................................................................................258Start Vaults Manually
..........................................................................................................................................................259Options .........................................................................................................................................................260Options: Address Format
.........................................................................................................................................................260Options: Communications Timeout
..........................................................................................................................................................261Vault Details .........................................................................................................................................................262Information
.........................................................................................................................................................263Current Clients
.........................................................................................................................................................264Media .........................................................................................................................................................266Drives ..........................................................................................................................................................267Vault Admin Command Line for Advanced Users (VaultAdminCl)
Search for, Review, and Export Surveillance
Videos and View Live Feeds: SVM 273
...................................................................................................................................276
How to Search for & Export Videos - Overview
...................................................................................................................................277
Launch the Surveillance Video Manager
...................................................................................................................................278
Configure Rimage to Publish Videos
...................................................................................................................................281
Set User Preferences
...................................................................................................................................284
View Live Video Feeds
...................................................................................................................................286
Search for, Review, and Select Videos
..........................................................................................................................................................295Metadata Extensions Configuration
..........................................................................................................................................................306Using Wildcards for Searching and Filtering
...................................................................................................................................319
Set Export Options & Export Videos
..........................................................................................................................................................326ExportExtensions.cfg
Monitor the Information Repository: Network
Activity & Vault Statistics 335
...................................................................................................................................338
Mini Vault Stats
...................................................................................................................................339
Vault Stats
Buffalo Surveillance Server System
Requirements 340
...................................................................................................................................342
Installation Hardware & Software Requirements
...................................................................................................................................344
Product Licensing

Buffalo Surveillance Server6
Add or Remove Vaults 345
...................................................................................................................................349
Add a Hard Disk Vault
...................................................................................................................................359
Add a Tape Library
..........................................................................................................................................................369Disable SCSI Devices on a Windows Computer
...................................................................................................................................372
Add a Standalone Tape Drive Vault
..........................................................................................................................................................381Disable SCSI Devices on a Windows Computer
...................................................................................................................................384
Remove a Vault
Scheduling Windows 386
Glossary 390
Index 398

Welcome 7
Welcome
Welcome to the Buffalo Surveillance Server Version 5.6.19.
The Buffalo Surveillance Server provides advanced video data storage management, including
live video feed capture and complete video lifecycle management focused on the record, store,
and manage aspects of a forensics-based video surveillance system. This highly scalable
solution supports a wide variety of RTSP enabled IP cameras for real time and forensic video
review.
See the Getting Started section to get up and running quickly by enabling Buffalo
Surveillance Server capabilities, configuring an IP camera, recording and storing video feeds,
and searching for video clips.
See the How To sections for step-by-step overviews of commonly performed tasks.
The rest of this guide includes advanced overview information as well as detailed directions
about using Buffalo Surveillance Server functionality.
Complete Overarching Management
The Buffalo Surveillance Server properly manages the storage of video surveillance assets for
long term retention. You can easily set up and configure the Buffalo Surveillance Server to
record, store, and manage video feeds from up to ten RTSP enabled IP cameras.
As your needs increase, you can add additional surveillance-enabled storage devices to your
network to increase retention, migrate and replicate your video assets, and add even more
cameras. The system will automatically take advantage of the new storage resources.
Replication and migration of video files to additional storage mediums, while fully managing the
storage location of these video files, allows for rapid search and retrieval of relevant video
scenes, regardless of how long ago they occurred.
The solution also enables the user to fully manage and track video feeds even when those video
feeds have been migrated to secondary storage. Don’t just “export” your video files to some
other media, keep total control of all of your video feeds for as long as you want them.
This guide documents the Buffalo Surveillance Server and avoids documenting OS
procedures.
15
34

Buffalo Surveillance Server8
Software License Agreement
The Software Programs/Utilities and documentation provided by Buffalo under the name of Buffalo Surveillance
Server are licensed only on the condition that you (referred to as “YOU” or “Licensee”) agree with Buffalo
(referred to as “Company”) to the terms and conditions set forth below.
PLEASEREAD THIS LICENSEAGREEMENT CAREFULLY BEFOREDOWNLOADING OR USING THESOFTWARE
OR DOCUMENTATION.
BY CLICKING ON THE"ACCEPT" BUTTON, OPENING THEPACKAGE, DOWNLOADING THEPRODUCT, OR
USING THEEQUIPMENT THAT CONTAINS THIS PRODUCT, YOU ARECONSENTING TO BEBOUND BY THIS
AGREEMENT. IF YOUDO NOT AGREETO ALL OF THETERMS OF THIS AGREEMENT, CLICK THE "DO NOT
ACCEPT" BUTTON ANDTHEINSTALLATION PROCESS WILL NOT CONTINUE, RETURN THEPRODUCT TO
THEPLACEOF PURCHASEFOR A FULL REFUND, ORDO NOT DOWNLOAD THEPRODUCT.
In consideration for use of the Software, Licensee hereby agrees to the following terms and conditions:
1. DEFINITIONS
1.1 “Documentation” shall mean the documentation provided in connection with the Software.
1.2 “Effective Date” shall mean the date on which Licensee opens the package, downloads the product, or uses
equipment that contains the product.
1.3 “Software” shall mean the object code of the Programs/Utilities included on the delivered digital media.
2. TERMINATION
2.1 This Agreement may be terminated by Licensee at any time by destroying the Software, together with all
copies thereof. This Agreement will also terminate automatically and without notice if Licensee fails to comply
with any termor condition of this Agreement. Termination of this Agreement shall terminate Licensee’s license
to the Software. All other terms and conditions of this Agreement shall survive termination in perpetuity.
3. LICENSEGRANT
3.1 Company grants to Licensee a nonexclusive, nontransferable license to use one (1) copy of the Software, in
object code formonly, on one computer, and the Documentation, which use shall be limited to Licensee’s
internal use. The Software and Documentation are licensed, and not sold, to Licensee.
3.2 Licensee may make one (1) copy of the Software for archival purposes. Licensee may use the
Documentation only in connection with Licensee's use of the Software as authorized in Section 3.1 above.
Licensee shall have no right to reproduce, modify, transfer, disclose, or distribute any Documentation.
3.3 Licensee shall not, and shall not permit any third party to: (a) reverse engineer, disassemble, create derivative
works and/or modify the Software; (b) except as specifically set forth below in section 3.4, assign, rent,
lease, sell, transfer, or sublicense the Software; (c) electronically transfer or transmit the Software; (d)
translate the Software into another computer language; or (e) copy or otherwise reproduce the Software or
Documentation, other than as specifically authorized in this Section.
3.4 Sublicense
Licensee may sublicense the Software to another party provided that such sublicense is granted on the same
terms and conditions as are set forth herein. It is the sole responsibility of the Licensee to obtain acceptance of
these terms and conditions fromany party to whomthe Software is sublicensed.
In order to constitute a validly sublicensed copy, the Software must be reproduced in its entirety and without
modification, including but not limited to any copyright notice, serialnumber, and any other notice affixed
thereto.

Welcome 9
4. OWNERSHIP; NOTICE
4.1 The Software and Documentation, and all intellectual property contained therein, are and shall remain the sole
and exclusive property of Company and its licensors and are protected by copyright and trade secret laws
and international copyright treaty provisions.
4.2 Licensee shall not remove, modify, or in any manner tamper with any copyright, trademark or other proprietary
notices embodied in the Software or on the Documentation, on any copy of the Software and Documentation,
in any form, in whole or in part.
5. WARRANTY DISCLAIMERS; LIABILITY LIMITATIONS
5.1 COMPANY MAKES NO WARRANTY ORREPRESENTATIONWITH RESPECT TO THESOFTWAREAND IT IS
LICENSED“AS IS” WITHOUT WARRANTY OFANY KINDEXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED
TO, THEIMPLIEDWARRANTIES OF MERCHANTABILITY, FITNESS FORA PARTICULAR PURPOSEANDNON-
INFRINGEMENT, ANDANY STATEMENTS ORREPRESENTATIONS MADEBY ANY OTHERPERSON ORENTITY
AREVOID. COMPANY MAKES NO REPRESENTATIONS THAT ANY PROGRAMMABILITY COMPLIES WITHTHE
APPLICABLESTATUTES, LAWS, ORREGULATIONS.
5.2 LICENSEEASSUMES ALL RISK AS TO THESELECTION, USE, PERFORMANCEANDQUALITY OFTHE
SOFTWARE. INNO EVENT WILL COMPANY ORANY OTHERPARTY WHO HAS BEENINVOLVEDINTHE
CREATION, PRODUCTIONORDELIVERY OFTHESOFTWAREBELIABLEFORSPECIAL, DIRECT, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS ORINABILITY TO USETHE
SOFTWARE, EVEN IF COMPANY ORSUCHOTHERPARTY HAS BEENADVISEDOF THEPOSSIBILITY OF
SUCH DAMAGES.
5.3 Some states and/or countries do not allow limitations on how long an implied warranty lasts and some states
and/or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation and exclusion may not apply to Licensee. This warranty gives Licensee specific legalrights, and
Licensee may also have other rights which vary fromstate to state and/or country to country.
6. GENERAL
6.1 If any provision or portion of a provision of this Agreement is determined to be invalid or unenforceable, it shall
be deemed to be revised to the extent necessary to make it enforceable, or omitted if necessary, and the
remaining provisions of this Agreement shall remain in full force and effect.
6.2 This Agreement is governed by and construed in accordance with the laws of the State of California, without
regard to its conflicts of law principles. The parties to this Agreement hereby irrevocably consent to the
personaljurisdiction of the state and federal courts located in San Diego, California to resolve any dispute or
controversy related to this Agreement.
6.3 This Agreement constitutes the entire agreement between the parties with respect to the subject matter
hereof, and all prior agreements, representations, statements and undertakings are hereby expressly
canceled.
6.4 Neither party hereto shall be liable in any manner for failure or delay in fulfillment of all or part of this
Agreement directly or indirectly owing to any causes or circumstances beyond its reasonable control,
including, but not limited to, acts of God.
7. EXPORT CONTROL REGULATIONS
Licensee acknowledges and agrees that none of the Software, Documentation or underlying information or
technology may be installed or otherwise exported or reexported (a) into (or to a national or resident of) Cuba,
Iran, North Korea, Sudan, Syria and any other country to which the U.S. has embargoed goods; or (b) to anyone
on the U.S. Treasury Department’s List of Specially Designated Nationals or the U.S. Commerce Department’s
Table of Denial Orders. Licensee further represents and warrants that it is not located in, under the control of, or
a national or resident of any such country or on any such list, and will not transfer the Software to any of the
foregoing.

Buffalo Surveillance Server10
8. U.S. GOVERNMENT RESTRICTED RIGHTS
The Software is provided with RESTRICTED RIGHTS. The use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software
clause at 52.227-7013.
9. INCLUDED SOFTWARE
This product can be configured to use QuickTime software; Copyright 2009 Apple Inc., Allrights reserved. This
product can be configured to use VLCmedia player software, Copyright VideoLANteam, All rights reserved. This
product uses wxWidgets software; Copyright 1998-2005 Julian Smart & Robert Roebling et al. This product can
be configured to use FFmpeg software, Copyright FFmpeg project.
Legal Disclaimer
The manufacturer provides this manual"as is," makes no representations or warranties with respect to its
contents or use, and specifically disclaims any expressed or implied warranties of merchantability or fitness for
any particular purpose. The manufacturer reserves the right to make changes to the content of this manual, at any
time, without obligation to notify any person or entity of such changes.
The software described in this document is furnished under a license agreement. The software may be used or
copied only in accordance with the terms of the agreement. It is against the law to copy the software on any
mediumexcept as specifically allowed in the license agreement.
No part of this manualmay be reproduced or transmitted in any formor by any means, electronic or mechanical,
including photocopying, recording, or information storage and retrieval systems, for any purpose other than the
purchaser’s personaluse, without the express written permission of the manufacturer.
© SoleraTec 2012. All Rights Reserved. Printed in the United States of America.

Welcome 11
Contact Information
Please contact us with any comments or suggestions regarding how we can improve our
products or documentation.
Buffalo Technology.

Buffalo Surveillance Server12
Documentation Overview
Notes About this Guide
Screen shots
The screen images in this guide are taken from Buffalo
Surveillance Server applications running on Windows XP.
The appearance of your applications may vary slightly
depending on your OS.
Buttons
Buttons are indicated by brackets. For example, if you
were to see "click [ Save ]" in the directions, you would
want to click the Save button.
Pathnames
All of the sample pathnames shown in this guide are for
a Windows OS. Use the path naming convention that is
appropriate to the OS on which you are running this
product. For example, if you are running a Unix OS,
where this guide states "C:\Program Files\BUFFALO",
you would instead use "/usr/local/BUFFALO".
Help Icon Symbols
This guide uses icon symbols to enable the reader to
easily identify tips, special documentation convention
information, cautionary statements, and advanced user
information:
= Tip
= Cautionary statement
= Advanced user information
= Documentation convention information
Buffalo Surveillance Server Conventions
Convention
Contents
Pathname and Case
Usage
Pathnames for hard disk media, log files, and
miscellaneous directories are case sensitive on non-
Windows computers.

Welcome 13
Convention
Contents
Unless noted otherwise, values you enter, such as
when creating a Vault or searching for a file, are
not case sensitive but are case preserving. This
means that you can use case but case is ignored
by the application.
When entering pathnames or pathname searching
patterns, only the forward slash (/) may be used as
a pathname delimiter. If you use a backslash (\),
as is customary on some platforms, you may get
unexpected results.
Buffalo Surveillance
Server Privileged Users
Buffalo Surveillance Server privileged users have the
rights to override security in the application as it relates
to Buffalo Surveillance Server resources (e.g., media,
stored data, Vault operations). They cannot override local
computer security. The following are Buffalo Surveillance
Server privileged users:
Windows "Administrators" group
Windows "Backup Operators" group
Windows "Domain Administrator" user
Windows "Domain Admins" group
POSIX"root" user (UID:0)
POSIX"root" group (GID:0)
Opening a Buffalo
Surveillance Server
application in UNIX
When starting an application on Linux through
a terminal shell using cd /usr/local/
BUFFALO/Bin/..., if you click the Xbutton on
the terminal shell itself, the terminal shell and
application closes. If you have not saved your
policy, any new parameters are not saved. If
you press Ctrl-C, an "Aborted" message
appears and the application closes. If you have
not saved your policy, any new parameters are
not saved.

Buffalo Surveillance Server14
Convention
Contents
To avoid closing an application by accident,
start the application using the nohup
command. Type (nohup ./VaultAdmin >/dev/
null 2>&1 < /dev/null &) at the prompt. This
completely isolates the command from the
parent terminal shell.
Unsupported naming
conventions in Windows
Some Windows applications create filenames with
characters that are unreadable by Windows Explorer.
These files are also unreadable by Buffalo Surveillance
Server clients.
Questions?
For any questions that are not answered in this help resource, please contact us .
11

Getting Started 15
Getting Started
This section presents information to help you get started quickly and easily, and give you an
overview of Buffalo Surveillance Server functionality.
See Quick Start for IP Camera Users to perform the basic steps required to implement
the In using Buffalo Surveillance Server, set up an IP camera to record and store video, and
search for captured video footage.
See Quick Start for VMS System Users to implement the Buffalo Surveillance Server,
begin to record and store video from your VMS system, and search for captured video
footage.
See How To for high-level, step-by-step directions covering several frequently needed
tasks. For in-depth information on any given task, go to the respective section in this guide
This software has a product license associated with it. For more information see Product
Licensing .
16
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344

Buffalo Surveillance Server16
Quick Start for IP Camera Users
You can quickly and easily set up the Buffalo Surveillance Server and your RTSP enabled IP cameras to
begin to record, store, and manage surveillance video.
The brief steps below show you how to get started. They explain how to set up a camera configuration and
begin to record video, and then search for and view your video feeds.
To learn more about using the options and powerful capabilities of the Buffalo Surveillance Server, see the
Getting Started section and the remaining topics in this manual.
Step
When you want to:
Perform the following steps:
1
Connect and set up the
storage device.
Follow the instructions from your Buffalo storage device to:
Physically connect the device to your network, power it up, and
initialize it.
Ensure that your computer is properly configured and connected
to a network.
Open the web-based administration interface for the device.
2
Enable Surveillance
capabilities.
In the Web Admin Interface, click Applications and then
Surveillance Camera to configure the surveillance camera.
Folder for saving video - Specifies where video will be stored; if
you are not sure of a location then keep the default value. Use the
Browse button to navigate to other folders.
Select a LAN Port. If there are multiple network connections, then
select the one that is connected to the desktop.

Getting Started 17
Click OK.
3
Download and Install
surveillance software
for desktop client.
Visit the Buffalo Technology website to download a copy of the
client software.
Ensure that Buffalo Surveillance Server will not be blocked
by your local firewall software.
All devices running the Buffalo Surveillance Server must be time
synchronized. If they are not, unexpected results may occur.
4
Connect your IP camera
and determine its IP
address.
Refer to the camera's user manual to install, configure, and initially
access the camera.
Use the camera's discovery software or other mechanism to
determine its IP address, and write it down. You need it for the next
step.
5
Add a camera
configuration and
schedule video
recording.
From the suite of Buffalo Surveillance Server applications on your
computer, open the Camera Policies application.
Click the Add Camera Wizard button on the toolbar. The
Welcome screen appears:

Buffalo Surveillance Server18
Click Next. The Camera Information window appears.

Getting Started 19
To add camera information either click the Find Cameras button to
display all the cameras found on the network, or from the pull-down
lists select the manufacturer and model.
If your camera manufacturer or model is not listed, use the
Camera Configuration window to add your camera, rather than
this wizard. See Add an IP Camera - Standard Mode .
In the IP address box, enter the host name or IP address in dot
notation.
Enter the user name and password for the camera if they are
required to access it.
Click the Test Camera button to start a viewer to test whether the
supplied information is correct.
63

Buffalo Surveillance Server20
What if my camera is not listed in the Add Camera
Wizard?
If your camera is not listed, add your camera's information using
the Camera Configurations window. See Add an IP Camera -
Standard Mode for this procedure.
If your camera manufacturer and model are listed, Buffalo
Surveillance Server automatically fills the required camera
information.
Click Next. The Description window appears.
Enter a meaningful name to identify the camera, and a brief
description.
Click Next. The Recording Schedule window appears.
63