Burnside T355 User manual

BURNSIDE
www.burnsidetelecom.com
T355 fixed cellular terminal
Burnside Telecom Limited
Burnside House, Isington, Alton
GU34 4PP, United Kingdom
BURNSIDE
www.burnsidetelecom.com
user manual
Tel: [phone]
Fax: [phone]
Email: [e-mail]

1
Contents
2 Introduction
2 Welcome
3 Overview
4 Setting up
4 Remove the cover
4 Install your SIM card
5 Connect the battery
5 Replace the cover
5 Position the terminal
6 Connect the antenna, telephone and power adapter
7 Switch on
8 Data and fax connections
9 Configuring and connecting the terminal for data
14 Everyday use
14 Status indications
15 Making and receiving calls
15 Ring back test
15 Power loss during operation
16 Security: PIN and PUK codes
16 Call waiting
17 In-call dialling
17 Conference calls
18 Configuration codes
19 Basic configuration codes
24 Advanced configuration codes
24 Call forwarding
25 Call barring
26 Call waiting
27 Security features
27 Phone number presentation
28 Further information
28 Troubleshooting
28 Important safety information
30 Index

2
Introduction
Welcome
Thank you for choosing the Burnside T355 fixed cellular terminal - this device
allows you to use a standard telephone in locations where landline phone
connections are unavailable, impractical or too expensive. The T355 uses a
quad-band transceiver and supports GPRS (General Packet Radio Service) for
increased data communication rates.
Your Burnside T355 terminal allows any attached telephone to be used in the
same way as a normal telephone.
Supplied items
In addition to this guide, please ensure that you have the following:
• Burnside T355 terminal,
• Compact antenna,
• Mains power adapter,
• Telephone cable adapter (not supplied in all kits),
• USB connections cable (not supplied in all kits).
Additional items that you will require
• A valid SIM card,
• A touch tone telephone (preferably one that includes a caller identification
feature on its display: Calling Line Identification [CLI] or Caller ID). You can
also use a cordless phone base station, but not an ISDN phone, VoIP phone
or non-standard phone designed for use with a PBX.

3
Indicators
Provide status information about power
input and other operational factors
Slot for Kensington™ cable lock
Antenna connector
On/off switch
USB connector
Phone connector
Power connector
Overview
Removable cover gives
access to the SIM card
slot and backup battery

4
Install your SIM card
Note: Ensure the T355 is switched off before
installing a SIM card (the front panel indicators
should not be illuminated or flashing).
If they are, remove the power
connector and, if necessary,
press and hold the small
red button on the rear panel
until the amber and centre
green indicators illuminate,
and then release the button.
Setting up
Remove the cover
1 Place the terminal on a level
surface.
2 Grip the ridges on either
side of the light-grey top
cover and lift it gently
from the base unit. This
will reveal the SIM card
holder and the battery.
a
a
2
1(a) Slide back the
hinged lid to unlock it,
then (b) swing it open.
3Press down
on the hinged
lid and slide it
forward so that it
locks into place.
(a) Insert the SIM card
into the hinged lid
as shown.
(b) Swing
shut the
hinged lid
ensuring that
the SIM card
remains fully in place.

5
Connect the battery
Your terminal may have been shipped
with its battery disconnected. If so:
1 Locate the battery lead and
plug it gently but firmly into
the adjacent socket (it will
fit one way only, however,
take extra care to fit it cor-
rectly with the black wire
closest to the rear corner of
the unit).
Replace the cover
1 Align the cover correctly with the base unit.
2 Press the cover onto the base until it
clicks into place. If the unit is to
be wall mounted, you can
reverse the cover so that
the lettering is the correct
way up.
Black
wire
Position the terminal
Before connecting the external items to your terminal, place the unit in a suitable
location, but keep it at least one metre from your telephone to avoid interference.
See the inside rear page for a wall mounting template.
Low signal strength
If the signal strength is insufficient (indicated by the amber and centre green
indicators both flashing once every two seconds), you may need to adjust the
position of the antenna.

6
Connect the antenna
1 Align the supplied antenna (or another suitable
GSM antenna) with the circular connector
on the far left of the rear panel.
2 Attach the antenna and twist
the connector collar clockwise
until it is finger-tight - do not
overtighten.
Note: In use, the antenna
should always be vertical. The
supplied antenna has a hinge so
that you can position it correctly. When
the unit is wall mounted the antenna should
point straight down. See the inside rear page for
a wall mounting template.
Connect the power adapter
1 Attach the connector from
the power adapter to the
socket on the far right of
the rear panel.
2 Plug the power adapter
into a nearby mains
outlet.
The right hand green
indicator on the front panel
should illuminate to show
that power is supplied.
Connect a telephone
1 Connect a standard corded
telephone to the socket
on the rear panel. If your
phone has a different
connector than a standard
RJ11 type, use an adaptor
(supplied in some kits).

7
Switch on
On the terminal rear panel, press and hold the red button
until the front panel amber and centre green indicators il-
luminate, then release the button. Note: If the indicators fail
to illuminate when the button is pressed, the battery may
be fully discharged. If so, please allow up to one hour for
the battery to obtain sufficient charge.
Amber Centre
green
Right
hand
green
Centre green indicator extinguishes
and amber indicator shows a rapid
on/off flash.
This indicates that a PIN code is
required to unlock the SIM card.
Centre green indicator changes to a short
flash every two seconds.
This is the ‘standby’ flash and shows that
the terminal is ready for use. Please see
page 14 for further details.
Enter a PIN code
1 Lift the handset (you will hear a series of short tones instead of a dial tone).
2 On the telephone keypad, dial the following:
*8*[PIN code] # where [PIN code] is a 4 to 8-digit code for the SIM card.
• If the code is accepted: You will hear two short beeps, the amber indicator
will extinguish and the centre green indicator will show a short ‘standby’
flash every two seconds. The terminal is now ready for use, please see the
next page for details about making and receiving calls.
• If the code is rejected: You will hear a single low pitched beep. Check that
you have the correct PIN code for the SIM card in use, replace the handset
and then try again. Note: If you enter an incorrect PIN code three times, the
SIM card will lock and you will need to get a special unblocking (PUK) code
(see page 16 for details).
When the initialisation is complete, the terminal will do one of two
things (depending on whether a PIN code is required):
Switching off
On the terminal rear panel, press and hold the red button until the front panel
amber and centre green indicators illuminate, then release the button. These two
indicators should then switch off and remain off. The right hand green indicator will
remain on until the power input is removed.
The centre green indicator will show a rapid on/off flash
while the terminal initialises itself (approx 15 secs).

8
Data and fax connections
The T355 terminal supports both CSD (Circuit Switched Data) communication as
well as GPRS (General Packet Radio Service) for higher data rates:
• Standard CSD data rates are either 9600bps or 14400 bps depending on the
GSM service and allow low speed data communication and digital fax over the
GSM network.
Note: During a voice call, an incoming CSD call or fax will experience the
number as busy. If an attempt is made to make an outgoing CSD or fax call
from the connected computer, the voice call will be disrupted. When an outgo-
ing voice call is attempted, the terminal will report the busy tone.
• GPRS data communication can operate at up to 86 kbps and is suitable for
email and light-duty web surfing. In addition, GPRS can be used as an “uplink”
data connection for a satellite-based broadband service.
Note: GRPS connections can remain active at all times, if required. When data
is flowing, new incoming and outgoing voice calls will be met with a busy tone.
When a voice call is established, an attempt to send/receive data will result in
a failure, for example a “server not found” message. When the voice call has
ended, the data connection may resume without any special intervention.
TAPI compatibility
Some applications, such as contact management or phone diallers, may require
TAPI compatible voice dialling commands.
To initiate TAPI mode, dial *8821#. To revert to the GSM voice dialling command
protocol, dial *8820#.

9
Configuring and connecting the terminal for data
Notes:
It is important to install the Windows driver before connecting the terminal to the
computer.
A USB type B interface is provided for connection to a computer using a standard
USB type A to B cable (supplied in some kits).
These instructions cover installation on Windows XP, however, drivers are also
included for Windows 98SE, Windows Me and Windows 2000.
Stage 1 - Install the drivers
1 Insert the installation CD-ROM (if supplied) or download and save the neces-
sary USB driver file from the Burnside website (http://www.burnsid-
etelecom.com/site.php/00002.html). For the downloaded file, you will need to
use the utility PKZIP®(www.pkware.com) to decompress and save the files
held within.
2 From the CD-ROM or the downloaded files, locate and run the file:
CP210xVCPInstaller.exe. It may be necessary to temporarily turn off any virus
protection. The driver will install two layers;a ‘USB layer’ and a ‘COM port
layer’. When prompted, accept the installation.
3 Connect one end of a USB type
A to B cable (supplied in some
kits) to the USB socket on the
rear panel of the terminal.
4 Connect the other end of the
cable to a vacant (type A)
USB socket on the computer
system.
5 To establish which COM port has been assigned, this can be viewed from the
control panel/system properties/hardware/device manager as shown below:
Note: To remove the driver,
use the Add/Remove pro-
grams function from the
system control panel and
select “CP210xUSB to UART
Bridge Controller”

10
Stage 2 - Configure Windows
To use most applications on Windows such as an email client, web browser or
dialler, it is necessary to set up a standard modem.
To set up a connection in Windows XP:
1 In the Control Panel, select ‘Phone & Modem Options’, select the ‘Modems’ tab
and then click the ‘Add...’ button.
2 In the ‘Add Hardware Wizard’ window, select the ‘Don’t detect my modem...’
option and click the ‘Next >’ button.
3 Under “Manufacturer” select ‘Standard Modem Types’, under ‘Models’ select
‘Standard 19200 bps Modem’ and click the ‘Next >’ button. A list of available
ports will be displayed.
4 Select the port that is assigned to the T355 terminal, such as COM4 (see step
5 on the previous page for details about how to find out) and click the ‘Next >’
button.
5 When prompted, click the ‘Finish’ button. Now the modem is installed, select
‘Properties’ and then select the ‘Maximum Port Speed’ to be ‘115200’. This is
the basic configuration for all models.
To connect to the internet using this modem connection, create a new dialup net-
working configuration in the normal way, suitable for your ISP and make sure the
“connect using” is set to the “standard 19200 modem”
You are now ready to connect.
Fax
You can use the terminal to send and receive faxes from a PC using fax software.
We recommend the fax capability that is installed as standard in Windows XP
Professional (free option provided with Windows XP Home). You can send a fax
with most SIMs and services including “pay as you go” but before you can receive
a fax, you will need to obtain a dedicated fax number from your service provider
and this is normally only available with a contract SIM.

11
GPRS
To make a GPRS connection, you must configure the terminal by assigning an
initialisation command in the modem Advanced section of the modem Properties:
The string should be <at+cgdcont=1,ip,orangeinternet> where ‘orangeinternet’ is
the Access Point Name (APN), see below for more examples:
UK GPRS settings
Mobile Operator APN Username Password
Vodafone internet web web
O2 mobile.o2.co.uk mobileweb password
T Mobile general.t-mobile.uk user wap
Orange orangeinternet user pass
Tesco-mobile prepay.tesco-mobile.com tescowap password
BT Mobile btmobile.bt.com user wap
Virgin goto.virginmobile.uk user (leave blank)
Please consult with your service provider if the above settings do not work, they
may have changed.
continued

12
Now assign the phone number for GPRS which is *99***1# (star 99 star star star 1
hash) see below:

13
Testing the driver installation
After the device driver has been installed and a COM port assigned, make a test
connection using Hyperterm (accessories/communications). The connection will
be direct to COMx and select 115200 8/N/1.
Enter AT<cr> and you should see the OK response. Enter ATI<cr> and the model
number of the Siemens GSM module will be displayed.
SMS server
The terminal is particularly suitable for SMS server applications that fully utilise
ETSI compliant commands for sending and receiving SMS. This can also co-exist
with voice applications such as LCR on a PBX.
SMS sender
There is a free “SMS Sender” application from Microsoft. This will work with the
terminal. To locate the application, search for “Microsoft SMS Sender”.

14
Everyday use
The terminal aims to make the operation of the attached phone very straightfor-
ward and as close as possible to using a standard landline phone. There are
numerous operational factors involved in achieving normal operation and the
terminal uses its front panel indicators (and also plays tones through the phone
earpiece) to communicate its current status.
Status indications
Standby
When the terminal is ready to make and re-
ceive calls it will show the following (standby)
indications Ü
AMBER
CENTRE
GREEN
RIGHT
HAND
GREEN
Off One flash
every two
seconds
On (if power
is applied)
or
Off (if running
from battery)
AMBER GREEN GREEN
Standby - ready for use
SIM card is locked, valid PIN code required (page 16)
Incoming call
SIM card is blocked, PUK code required (page 16)
Initialising/searching
Weak signal
Fault
Call in progress
Battery low, please wait
In these representations,
each complete circle
represents two seconds
and the shaded portions
show the period for
which each indicator
is on within that two
seconds.
Other indications
The amber and centre green indicators
provide status information by flashing on
and off in various ways as shown below.

15
Switching on and off
Please see page 7 for details.
Making calls
Use the attached phone almost exactly as you would use a standard landline
phone.
1 Lift the handset and listen for a dial tone.
If you hear a series of short tones, the terminal is either waiting for a PIN code
(see page 7) or no SIM card is installed.
2 Dial the required number and then press the #key to place the call.
If you do not dial #, the call will be placed automatically, three seconds after
the last button is pressed. You can adjust the delay period (see page 19).
Emergency calls
If the SIM is locked or there is not even a SIM installed, it will still be possible to
make emergency calls provided there is sufficient signal coverage. Simply dial the
112 international emergency number or the country specific emergency number
defined by your SIM (e.g. 999 in the UK).
Receiving calls
When the phone rings, lift the handset and take the call in the normal way.
If the caller’s number is made available by the network, and the attached phone
supports Caller ID, it will be shown on the display of the phone.
Ring back test
The ring back test can confirm the link with the attached phone as well as the
Caller ID feature (if supported) and the current ring style. If possible, you should
also test by making calls to, and receiving calls from another phone.
1 Lift the handset and dial *9#
2 Replace the handset. The attached phone should ring (for 30 seconds or until
you lift the handset).
If the attached phone supports Caller ID, the display should show the number
‘01234567890’ and the message ‘Test Call’.
Power loss during operation
If the terminal loses mains power during normal operation, it will revert to using its
internal battery. Once the battery level becomes low, the terminal will automatically
switch off. If power is restored, the terminal will automatically resume operation
without requiring the power button to be pressed. Battery charging is controlled
automatically.

16
Security: PIN and PUK codes
If the SIM card is locked, instead of a dial tone you will hear short beeps indicating
that a valid PIN code is required. Enter the PIN code using the sequence:
*8*[PIN code] #
If you make a mistake before pressing the #key, hang up and start again.
Take care to correctly enter the PIN code. The SIM PIN mechanism is designed to
provide a high level of protection. Only three consecutive attempts are permitted
for normal PIN code entry, after which an unblocking code (PUK) will be required.
This is protected by several levels of time prevention to avoid repeated guessed
attempts. A total of ten attempts are allowed before the SIM becomes unusable.
See page 21 for further details about entering PUK codes.
Time to wait before next PUK input is allowed:
1st failed attempt No time to wait
2nd failed attempt 4 seconds
3rd failed attempt 3 * 256 seconds
4th failed attempt 4 * 256 seconds
5th failed attempt 5 * 256 seconds
6th failed attempt and so forth 6 * 256 seconds, etc.
The standard PIN code can be between 4 and 8 digits. The PUK is always 8 digits
and can be obtained from your service provider.
Special call features
The terminal supports special network call features that give you greater flexibility.
Special call features require the use of the button on the attached phone which is
commonly labelled RECALL or R.
Call waiting
Providing call waiting is enabled (see the ‘Advanced configuration codes’ section)
and supported by your network, an incoming call whilst the phone is in use will
sound a tone in the handset. You have the following options:
Call waiting options
• To ignore the call, wait until the caller either hangs up or is diverted.
• To reject the waiting call and continue with the active call, press R0.
• To end the active call and accept the waiting call, press R1.
• To put the active call on hold and accept the waiting call, press R2.
• To swap between the held call and the active call, press R2 again.

17
In-call dialling
To make another call while one call is already active.
• Press the Rkey and dial the number. The active call will be put on hold.
• To swap between the held call and the active call press R2.
Conference calls
To have a conversation with two or more parties.
• Dial the first person in the normal way.
• Press Rand then dial the next person.
• Press R3 to create a conference call.
• To add another person, press Rand dial the next number. When the person
answers, press R3 to join them to the conference.
If the call is answered by voice mail or the wrong person, press R1 to reject and
return to the conference.
To end the conference call, hang up the telephone.
• To remove one person from the conference, press R1x (where xis the number
of the person in the order the call was set up).
• To have a private conversation with one member of the conference, press R2x
(where xis the number of the person in the order the call was set up). The
other parties will be placed on hold. To return to the conference, press R3.
• To transfer the call to the other parties and end your call, press R4.
Notes:
• The availability of these facilities are dependant on the SIM card and service
provider.
• If you try to add a party to a conference call and the call is answered by the
voice mail, you should disconnect that party otherwise the conference may be
recorded to voice mail until it becomes full.
• Replacing the handset phone will terminate all calls (held, calling, active or
waiting).
• If there is an incoming call while the phone is in use but no call is active, a ring-
ing tone will be heard through the handset. When the handset is replaced, the
phone will ring and the call may be answered in the normal way.

18
Configuration codes
The terminal offers many configuration options which are all selected by using
the attached phone to enter the configuration codes that are detailed within this
section.
Entering configuration codes
1 When not in a call, lift the phone handset.
2 Carefully dial the required code sequence, as listed in this section.
The attached phone will audibly respond to the entered codes in one of two
ways:
• Two short mid tones - the code has been accepted.
• One long low tone - the code has been rejected.
Conventions
In this guide, configuration code items in [square brackets] are mandatory,
whereas items in <chevron brackets> are optional.