BVE MATRIX 7xe User manual

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 1
CAB –MATRIX 7xe/7xi
The Matrix 7xe and 7xi consoles can now control ANY cable, satellite
or IPTV set top box using the CAB from Broadcastvision
Entertainment.
Online Service Manuals available at: www.broadcastvision.com
Benefits:
• Eliminates the hand-held battery operated remote control.
• Members can control the TV using cardio equipment console controls.
• An expensive head-end system is not required.
• Club operators can choose ANY cable, satellite or IPTV provider.
• TV channels are not restricted.
• Members can access all the channels available per your subscription.
• No troublesome wireless devices to manage.
• Proven Technology - Broadcastvision first offered a solution for set top box
control in 2011 and is the clear-cut market leader in thistechnology.

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 2
Your CAB is enabled for an application as follows:
Proposal Number:
Set Top Box:
Console Description: Matrix 7xe/7xi console
If your equipment differs from the information above, please call BVE technical support
at 1(888)330-4283 ext.3 for instructions on how to reprogram the CAB onsite.
CAB CONFIGURATION
The CAB ships pre-configured by BVE for the target STB at customer facility. Normally
no additional configuration steps are required. If the CAB does not work for any
reason please call technical support at 1(888)330-4283 ext.3 before leaving the
facility. BVE’s technical support staff is happy to help troubleshoot your problems and
get the CAB workingproperly.
The CAB contains 8 dip-switches internally. Normally these should all be in the OFF
position. To help solve specific deployment compatibility challenges, BVE Technical
Support may instruct that some of the switch positions be changed –see the
Troubleshooting section at the end of this manual for common settings or call
Broadcastvision technical support for additional assistance.
Note: The Broadcastvision CAB should always be installed after the cable/satellite
service has already been installed, and you have a picture on the screen. If the Set Top
Box (STB) is not available at the time of installation you can still run all of the wires and
hook up the CAB, but you will not be able to test the CAB to make sure that it is changing
channels on the STB.

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 3
Installation Instructions
1. Before attempting to install the CAB start by making sure that the cable/satellite box
is properly hooked up to the screen and you have a picture on the screen. If you do
not have picture make sure that you are on the appropriate input or channel
(usually 3 or 4) before proceeding to the next step.
2. The CAB connects to the RJ45 connection on the back of the console labeled TV.
3. Next secure the CAB to the back of the screen with the supplied Velcro adhesive
strip.

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 4
4. Once the CAB is hooked up you will need to run the IR emitter cable down the
machine to the base of the cardio. There it will connect to either the set top box or
a cat5/6 cable for sending the signal to an AV closet.
Tip: since the IR wire is very thin and easily damaged it is better to run the emitter
wire through the machine (see page 5 for a wire management example).
5. After the IR cable has been run through the machine the IR emitter should be
placed over the infrared eye on the front of the set top box. If you cannot see
where the IR eye is on the front of the STB, shining a flashlight at the front of the
box will usually help you to see the IR eye. Please see the IR eye locations of
some of the most common STB’s below:

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 5
6. If the set top boxes are located in another room, the supplied cat5 adapters will
allow you to use a standard cat5/6 wire from each cardio machine to pass the IR
signal back to the AV closet.
7. IR emitter shields are included with each CAB in order to help protect the emitter
and keep it in place. Do not install the emitter shields until you are sure that the
CAB is working properly.
Once installed if the CAB does not work for any
reason check the Troubleshooting Guide below or
if necessary call technical support at 1(888)330-
4283 ext.3 before leaving the facility.

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 6
Instructions –Enabling CAB Features on new 7xe and 7xi Consoles
1. Install the 7xi and Cable box as though you won’t have a CAB.
a. Connect all cables as normal
b.
c. Set the source to Coaxial ATSC / DVB –T
2. Run a channel scan.
a. You should be able to use ANALOG_CABLE (that’s what worked in our
office), though it may vary with a different type of Set Top Box.
b. Once the channel scan is complete, go to the Program List, and select
U.S.A. Analog (or the corresponding list based on the scan you ran).

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 7
3. You should see a channel 3 on your Channel list on the right.
a. Set Channel 3 as the default channel in the TV menu
4. Reboot the console, start a workout, and turn on the TV to confirm that the TV
will show content from the Set Top Box.
5. End workout.
6.
7. Select ‘CAB’ as the source
8. Install the CAB as normal. (Plug into port, and run IR line back to STB).
9. Reboot the console.

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 8
Troubleshooting Guide:
1. Double button presses –Some set top boxes respond to more than one of the
IR codes that we send out. If you notice that pressing a channel button on the
console results in multiple presses, simply remove the 2 screws that hold the lid
on the CAB and turn on dip switch 2 and 4. If this does not solve the problem,
call [phone] ext.3 for further assistance.
2. No control over set top box
a. Check if CAB is getting power and channel commands from the
console –CAB contains internal LED power lights. Two indicator LEDs
are located on either side of the console-side connector inside the
enclosure.
· GREEN - Power LED, on whenever the CAB is powered
· RED - Activity LED, flashes whenever the CAB receives and processes
commands
The location of the LEDs is such that they should be visible through the
enclosure around the CAB connector to the console.
b. Incorrect IR emitter placement –If the IR emitter is not in the correct
location on the front of the box you may need to move it around until you
find the location that works.
Tip:Try initially holding the IR emitter away from the front of the STB
initially then continue pressing the channel button while “zeroing in” on the
correct IR emitter placement.
c. Set top box is in RF mode –change to IR mode –Many set top boxes
can operate with a hand-held remote in RF or IR mode. For the CAB to
function, it is critical that the STB accepts IR channel commands. To test
if the STB is in RF mode, place your hand over the hand-held remote
control IR transmitter and see if the STB receives channel change
commands. If the answer is yes, the STB is in RF mode. Check online for
instructions to change the STB remote control mode from RF to IR.
d. IR signal strength issue –In rare circumstances, the CAB may output
too strong of an IR signal for the set top box IR receiver. To test if the IR
emitter is over-driving the set top box receiver, pull the emitter away from
the front of the set top box, and press the channel button to see if the set
top box now receives the channel command. Opening up the CAB and
turning on dip switch #8 will reduce the IR current by 50% and solve this
issue.

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 9
e. No Continuity between CAB and IR emitter –In some circumstances
utilizing the “Far” set top box scenario, the CAT5/6 cable between the set
top box and the CAB may not provide full continuity through wall plates
etc. It may be helpful to re-locate the STB at the base of the cardio and
re-test. Or, it may be helpful to temporarily run an alternate CAT5/6 cable
from the CAB to the set top box then re-test.
f. CAB not programed for the correct set top box - Your CAB is
defaulted for Broadcastvision’s popular “Unicode” setting which provides
control of the most popular cable and IPTV set top boxes including, but
not limited to:
•AT&T Uverse, Brighthouse, Comcast, Time Warner, and Verizon
The CAB can be quickly configured on site to operate other popular set top boxes by
flipping dip switches inside the CAB enclosure as pictured below. CAB operates with
many other set top boxes not included in the list below. Please call BroadcastVision
support at 8883304283 x3 to determine the dip switch settings for your cable, satellite,
or IPTV provider.
1 2 3 4 5 = Dip Switch settings for the following set top boxes:
0 0 0 1 1 - CAB will output commands for Amino set top boxes
1 1 1 0 1 - CAB will output commands for Enseo set top boxes
0 0 1 0 1 - CAB will output commands for LG set top boxes
0 1 0 0 1 - CAB will output commands for Rogers set top boxes
1 0 0 0 1 - CAB will output commands for Cox set top boxes
0 1 0 1 0 - CAB will output commands for Charter set top boxes
1 0 0 1 0 - CAB will output commands for Unicode-Satellite for DirecTV and Dish set
top boxes

BroadcastVision Entertainment Technical Support
Telephone: [phone] ext.3
Email: [email protected]
Page 10
Broadcastvision Entertainment Terms and Conditions
BVE Stock Items Returned for Credit
BVE manufactured products may only be returned for credit with written authorization from
BVE within 30 days of the original invoice date. A 25% restocking fee will be charged for all
returns. All products being returned to BVE require a Return Authorization number. Products
must be returned in original condition with the original packaging, components and support
material. Credit is contingent upon inspection of returned items.
Return Authorizations
A Return Authorization number must be issued from BVE prior to any item being returned for
credit, repair or exchange. Items returned without approval will be refused and returned to the
sender. Requests for a Return Authorization number may be made to our Customer Service
Department at 1-888-330-4283.
Repairs and Replacements
A warranty repair of BVE manufactured product includes parts, labor and the return GROUND
shipping to the customer. Repairs made while under warranty are covered for the duration of
the valid warranty period. Non-Warranty repairs receive a “Repair Warranty” of 90 days parts
and labor only. Warranties do not include on-site service. Advance Replacements of items in
question may be arranged if the product is within 30 days of invoice date and is subject to
product availability. Advance Replacements must be secured by the customer with a valid
Credit Card or Net30 terms of an account in good standing.
Shipping
Shipping dates are estimates only. Products will be shipped per the designated Shipping
Method. Paying for an accelerated Shipping Method only indicates the product will ship by
that method when the product or repair is available. BVE will not be held responsible to
accelerate shipping, discount invoices or compensate customers for loss of profits, business
or goodwill due to back orders, shortages, shipping complications, damages, product
malfunction, labor, construction, nature or delays.
Warranties
All products sold by BVE carry the original manufacturers’ warranty. Warranty begins on the
invoice date of purchase from BVE or an authorized BVE Dealer / Distributor. Warranty may
alternately begin on the date of installation with a valid Installation Completion Form from an
authorized BVE Dealer, Distributor or Installer. Warranties do not cover damage due to
abuse, misuse, modification or the result of any third party. Warranties are not transferable
and cover only the original purchaser with a valid invoice. Manufacturers will, at their option
repair or replace equipment, as they deem necessary. Warranties do not include “on-site”
service.