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Warranty 3
Please ensure the warranty registration process is completed upon receipt of this product. To do so, go
to www.bwbroadcast.com/warranty with your product’s serial number to hand. BW Broadcast warrants
the mechanical and electronic components of this product to be free of defects in material and
workmanship for a period of up to ten years from the original date of purchase, in accordance with the
warranty regulations described below. If the product shows any defects within the specified limited
warranty period that are not due to normal wear and tear and/or improper handling by the user, BW
Broadcast shall, at its sole discretion, either repair or replace the product. If the warranty claim proves
to be justified, the product will be returned to the user. The freight will be paid by BW Broadcast within
the first 2 years, thereafter freight will be the responsibility of the customer. Warranty claims other than
those indicated above are expressly excluded.
Note: The warranty registration process must be carried out as described above to enable warranty
cover for 10 years. Otherwise, a 2-year warranty period applies.
Return authorisation number: To obtain warranty service, the buyer (or his authorised dealer) must
contact BW Broadcast during normal business hours BEFORE returning the product. All inquiries must be
accompanied by a description of the problem. BW Broadcast will then issue a return authorisation
number. Subsequently, the product must be returned in its original shipping carton, together with the
return authorisation number to the address indicated by BW Broadcast.
Warranty regulations: Any product deemed eligible for repair or replacement by BW Broadcast under
the terms of this warranty will be repaired or replaced within 30 days of receipt of the product at BW
Broadcast. If the product needs to be modified or adapted in order to comply with applicable
technical or safety standards on a national or local level, in any country which is not the country for
which the product was originally developed and manufactured, this modification/adaptation shall not
be considered a defect in materials or workmanship. The warranty does not cover any such
modification/adaptation, irrespective of whether it was carried out properly or not. Under the terms of
this warranty, BW Broadcast shall not be held responsible for any cost resulting from such a
modification/adaptation. Free inspections and maintenance/repair work are expressly excluded from
this warranty, in particular, if caused by improper handling of the product by the user. This also applies
to defects caused by normal wear and tear, in particular, of faders, potentiometers, keys/buttons and
similar parts. Damages/defects caused by the following conditions are not covered by this warranty:
Misuse, neglect or failure to operate the unit in compliance with the instructions given in BW Broadcast
user or service manuals. Connection or operation of the unit in any way that does not comply with the
technical or safety regulations applicable in the country where the product is used. Damages/defects
caused by force majeure or any other condition that is beyond the control of BW Broadcast. Any repair
or opening of the unit carried out by unauthorized personnel (user included) will void the warranty. If an
inspection of the product by BW Broadcast shows that the defect in question is not covered by the
warranty, the inspection costs are payable by the customer. Products that do not meet the terms of this
warranty will be repaired exclusively at the buyer’s expense. BW Broadcast will inform the buyer of any
such circumstance.
Warranty transferability: This warranty is extended exclusively to the original buyer (customer of retail
dealer) and is not transferable to anyone who may subsequently purchase this product. No other
person (retail dealer, etc.) shall be entitled to give any warranty promise on behalf of BW Broadcast.
Claims for damages: Failure of BW Broadcast to provide proper warranty service shall not entitle the
buyer to claim (consequential) damages. In no event shall the liability of BW Broadcast exceed the
invoiced value of the product.
Other warranty rights and national law: This warranty does not exclude or limit the buyer’s statutory
rights provided by national law, in particular, any such rights against the seller that arise from a legally
effective purchase contract. The warranty regulations mentioned herein are applicable unless they
constitute an infringement of national warranty law.
