
Proud to support the Ponseti Method
C-Pro Direct Ltd
7A Enterprise Way
Edenbridge, Kent, TN8 6HF, UK.
Tel: +44(0) 1732 860 158 Fax: +44(0) 845 280 7222
www.c-prodirect.com
www.c-prodirect.com
Warranty, Replacement and Returns
We aim to provide the highest service levels for all of our customers. If the merchandise you
received is defective or not as you ordered, please contact us for a quick resolution.
• Broken Sandal (within 6 months of wear): Free of charge replacement sandals will be provided
if there is a manufacturing defect, or if any part of the sandal becomes damaged through
normal use.
• Broken Sandal (aer 6 months of wear): If a sandal breaks or becomes damaged through
normal use and has been in use for more than 6 months then we require a new foot
measurement to be taken to ensure that the current size is still appropriate for the child. If the
current size is still appropriate a free of charge replacement will be provided.
• Broken Bar, Quick Clip, Heel Cap or Collar: A free of charge replacement will be provided if
the bar or any part of the bar is broken or damaged through normal use in accordance with
these instructions. Note: e product is for naptime and nightime use only. Walking in the
Ponseti AFO can damage the bar and wear the heel caps. Replacement heel caps are available
on request.
• Incorrect Size: Please notify us within 7 days of receipt. Provided the product is returned in a
re-saleable condition then a replacement of the correct size will be provided free of charge.
• Unwanted Product: If you are dissatised and request a refund these guidelines must be
followed in order to receive a full credit: Products must be in new, re-saleable, unmarked
condition and in original packaging.e products must be returned within 30 days of invoice
date.
Warnings and Precautions
Use only in accordance with these instructions and as directed by your clinician.
Consult your clinician immediately if the patient is experiencing any pain, blisters or sores or if the
AFO is slipping on the patient’s foot.
Do not bend the bar or allow children to walk with the bar attached. Bending of the bar may
compromise therapeutic value and lead to breakage in use, which may cause harm to the patient.
Do not over tighten adjusting screws.
Do not use brace if any part of the Ponseti AFO is not in good condition or does not correctly t
the patient.
Clean AFOs and Bars using warm water only, avoid wetting the suede like gauntlet and straps.
Visit www.c-prodirect.co.uk or consult C-Pro Direct for further details.
Exceptions
is policy and warranty is non transferable. e warranty is voided if the products are amended
or altered in anyway, misused, or if they are not used in accordance with these instructions.
Ponseti AFOs are for use only with Ponseti abduction bars and Ponseti abduction bars are for use
only with Ponseti AFOs. Please contact us if you experience problems not outlined in this policy.
Atypical matters will be handled on a case by case basis.