Calix GigaHub 812G User manual

Scan the QR code at left to access the installation
instructions for this product. All product documentation is
available online from the Calix Resource Center
(support.calix.com).
P/N 220-00833, Rev 11
812G GigaHub Quick Start Guide
This document provides general installation practices for the GigaHub
model 812G.
This document also provides guidance for site preparation, installation, and
basic troubleshooting.
Package Contents
GigaHub - Model 812G
Power Adapter (Optional - may ship separately or with UPS*)
Wall mount bracket (Integrated Fiber Management Tray)
Tabletop mounting stand
GigaHub Quick Start Guide (this document)
Product identification labels with login credentials (x2)
* Note: For instructions on installing the optional UPS, refer to the
GigaHub Installation Guide.
www.calix.com

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A Quick Look
Installation Variables
Before installing the 812G GigaHub, consider what additional services may
be implemented. Various Ethernet and telephone ports are available on the
back of the unit which may or may not be used. Prior to determining the
unit’s final location, you need to account for the following variables:
• Where will the telephone lines be routed?
• Where will the Ethernet cables be routed?
• What type of building material is used in the home? Make sure you have
the appropriate drills, drill bits and fasteners for routing subscriber ser-
vices and/or power cables as they pass through walls and the like.
Model 812-2
Barrel Power
Connector
Model 812-1
8-Pin Power
Connector
POWER
BROADBAND
SERVICE
ETHERNET 1
ETHERNET 2
ETHERNET 3
ETHERNET 4
PHONE 1
PHONE 2
Power
Broadband
Service
Ethernet (1-4)
Telephone (1-2)
Reset Button
Telephone
Ports (x2)
(RJ-11)
Ethernet
Ports (x4)
(RJ-45)
Power On/Off
(Toggle Switch)
Model 812-2 Only
Power
Adapter Port
Tabletop
Stand
7106
ONOFF
7106

— 3 —
The 812G GigaHub can be mounted on a tabletop in a “tower” configuration
using the tabletop stand shipped with the product.
Tabletop Mounting
Line-up GigaHub and
Tabletop Stand as shown.
Allow a 9/16” offset between
the bottom corner of the GigaHub
and the top edge of the Tabletop Stand
1Slide GigaHub down
onto Tabletop Stand until
flush
2
7108
Push stand to the right while
pulling the GigaHub to the
left until locked into place
3
ETHERNET 2
ETHERNET 1
PHONE 1
PHONE 2
USB
Wall Mounting
The 812G GigaHub can be wall mounted using the provided Integrated Fiber
Management Tray. As an alternative, the 812G can be mounted into a Struc-
tured Wiring Enclosure.
21.3 cm
8.375”
15.875 cm
6.25 “
5.4 cm
2.125”
Dimensions with Wall Mount Tray Attached
7109

Wall Mounting Dimensions
In order to facilitate wall mounting of the 812G GigaHub, a Fiber Manage-
ment Tray (wall mount bracket) is required (included with the GigaHub).
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6.0”
(15.2 cm)
3.0”
(7.6 cm)
3.375”
(8.5 cm) 4.125”
(10.5 cm)
3.25”
(8.3 cm)
†
† = Standard Electrical
Outlet Spacing Note: Mounting holes with double ring indicate
standard Structured Wiring Enclosure
Spacing (Levithon)
7081

Connecting the Equipment
1. Remove the 812G GigaHub from its packaging and inventory all parts.
2. Remove the fiber access cover and set aside temporarily.
3. Plug in the power adapter to an available wall socket and attach the
other end to the Gigahub’s power port.
4. Attach the fiber pigtail to the bulkhead fitting on the GigaHub until it
snaps into place. Re-install the fiber access cover.
5. Push the ON/OFF switch (model 812G-2 only) to ON and allow the
GigaHub to boot up (about 3 minutes).
Connecting Outside Services
Subscriber voice, IP video and data services are attached to the rear of the
GigaHub.
1. Locate the telephone, video, and data cables coming from the subscrib-
er’s home.
2. Connect the incoming telephone lines to the RJ-11 connectors on the
rear of the GigaHub.
3. Connect CAT5 or better Ethernet cables to the LAN Ethernet Ports (RJ-
45) for direct attached devices.
4. Secure all subscriber service wiring as appropriate.
7107
Reset
ON/OFF POWER1 2 3 4
ETHERNET
1 2
PHONE
WAN Interface
(Fiber)
Power Adapter (110/220 VAC)
Ethernet Cable
— 5 —

Inserted inside the shipping carton of each 812G GigaHub, the inventory
label (x2) provides necessary product information that may be attached to a
work order or applied to the exterior of the device for future reference.
• ONU MAC address
Default Device Settings
• Default IP address of the home gateway router (needed at initial turn-
up)
• Default login credentials (User Name/Password)
To turn up network services on the 812G GigaHub, two options are avail-
able:
1. Connect an active optical fiber to the 812G GigaHub’s bulkhead fitting,
power the unit on, and allow the network OLT (for example, a Calix E7)
to discover the device as an unprovisioned ONT. At the OLT, the net-
work administrator will provision the GigaHub and provide operational
parameters remotely.
2. With the fiber disconnected, access the Smart Activate or Voice Activate
application included with the 812G and then enter the Registration ID
into the application. With the Registration ID having previously been
entered at the OLT, once the fiber is connected, the GigaHub will come
up as a provisioned ONT based on the pre-provisioning that was com-
pleted for that Registration ID.
Getting Started
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To turn up home gateway services on the 812G GigaHub, complete the
following tasks:
1. Connect your PC to any LAN Ethernet port on the GigaHub using a
standard Ethernet cable.
2. Open a browser and enter the IP address of the GigaHubs Embedded
Web Interface (EWI): http://192.168.1.1.
— 7 —
Home Gateway Settings
3. Enter the credentials provided on the label shipped inside the GigaHub
box.
4. Navigate to the Quick Start Menu and set-up the following:
a. Choose how to connect to the Internet
b. Set the local time zone (may be automatically set by network)
For more information about device provisioning from the EWI, refer to the
GigaHub User’s Guide.
Status Quick Start Wireless Utilities Advanced
Home Logon AboutHelp

Q: How do I reset the device without having to unplug the unit?
A: If the RESET button is depressed for less than 5 seconds, it resets the
unit using the current configuration settings.
Q: How do I reset the device back to factory settings?
A: Pressing the RESET button on the back of the unit for at least 5 seconds,
or access the “Restore Defaults” reset button located in the “Utilities”
section of the Embedded Web Interface.
Q: What if the User Name or login keys are forgotten?
A: Try setting up the wired connection and configuring the wireless encryp-
tion again.
Press the reset button of the wireless router for at least five seconds.
Device reverts to factory default settings
Custom configuration options (such as remote management credentials)
are reset as well.
Q: What mounting options are available for installing the 812G?
A: The 812G should be installed using the tabletop stand or wall mount
bracket to ensure best Wi-Fi performance and proper fiber optic cable
management. The 812G can be installed in a flat orientation on a desktop
independent of the tabletop stand. Please ensure that fiber optic cable
can be properly routed to the device without excessive bends or pinching
of the cable.
Q: What do I do if I cannot log on to the 812G gateway?
A: Contact your service provider.
Q: Who do I contact for service and support?
A: Contact your service provider.
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Frequently Asked Questions

The 812G GigaHub is a highly sophisticated electronic device. To get the
most out of it, be sure to read the following about product care, safety and
efficient use.
• Treat the product with care, keep it in a clean and dust free environ-
ment.
• Do not expose the GigaHub to liquid, moisture or humidity.
• Do not expose the GigaHub to extreme high or low temperatures; refer
to the topic Environmental Conditions for more detailed information.
• Do not expose the GigaHub to open flames or lit tobacco products.
• Do not drop, throw, or try to bend the product, since rough treatment
could damage it.
• Do not use this product near water, for example, near a bathtub, wash-
bowl, kitchen sink, laundry tub, in a wet basement, or near a swimming
pool.
• Do not attempt to disassemble the GigaHub. A broken warranty seal will
void the warranty. The product does not contain consumer-serviceable
components. Only Certified Service Centers should perform service.
• Do not use any accessories other than those approved by the manufac-
turer or your service provider. Use of non-original or non-approved ac-
cessories may result in loss of performance, damage to the product, fire,
electric shock or injury, and may violate regulations. The warranty does
not cover product failures that have been caused by use of non-original
or non-approved accessories.
Safety Information
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Potentially Explosive Atmosphere
Do not use the GigaHub in an area where a potentially explosive atmo-
sphere exists.
Intended Use
This product is classified as telecommunication equipment not intended for
direct purchase by the public.
This product is designed and approved for use in an indoor location only.
!CAUTION! Use of any controls, adjustments, or procedures
other than those specified herein may result in hazardous
radiation exposure.
Power Supply
• Ensure that a suitable AC power outlet is situated near the GigaHub and
easily accessible.
• Connect the power supply cord only to the AC power outlet that meets
the specifications marked next to the appliance AC power inlet on the
GigaHub.
• Never alter the AC power cord. If necessary have the correct outlet
installed by a qualified electrician or call your service provider for assis-
tance.
• To reduce the risk of damage to the electric cord, remove it from the
outlet by holding onto the AC power adapter rather than the cord. Make
sure the cord is positioned so that it will not be stepped on, tripped over
or otherwise subjected to damage or stress.
WARNING! Do not use any other power adapter except
the one that accompanies this unit or a power supply
identified in the list below. Use of another adapter could
result in damage to the unit. To prevent electrical shock,
please do not open the cover. The following power adapt-
er is qualfied for use with this GigaHub.
This GigaHub must be powered by Dee Van Enterprise Co., LTD.
DSA-24PFD-15FUS 120200 or equivalent UL Listed LPS power source rated at:
Input: 100-240 VAC, 50/60 Hz, 0.5A,
Output: 12 VDC, 2A. TMA 45°C.
— 10 —

Class 1 Laser Device
WARNING! Optical Safety for Fiber Optic Modules.
Never look at the transmit laser while it is powered on. Never
look into the fiber optic port when the device is powered on.
Never look into the end of the fiber optic cable at any time.
Children
Do not allow children to play with the GigaHub. It contains small parts that
could become detached and create a choking hazard.
Declaration of Conformity
Hereby, the manufacturer declares that this product (812G) is in conformity
with the requirements and other relevant provisions of the following Europe-
an directives for the CE mark:
• 1999/5/EC: R&TTE Directive
• 2006/95/EC: Low Voltage Directive
• 2004/108/EC: Electromagnetic Compatibility Directive (EMC)
Hereby, the manufacturer declares that this product (812G) is in conformity
with the following standards of the CB Test Certificates:
• IEC 60950-1
The manufacturer declares that this product ( 812G) is in conformity with the
requirements and other relevant provisions of the following Wi-Fi standards:
• IEEE 802.11b/g/n and WPS
The manufacturer declares that this product (812G) is in conformity with
the requirements and other relevant provisions of the following Canadian
standards:
• CAN ICES-3 (B)/NMB-3(B)
!CAUTION! Changes or modifications to this product not
expressly approved by the party responsible for compliance
could void your authority to operate the equipment and inval-
idate approvals.
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Regulatory Information

Environmental Conditions
Maximum environmental values during use:
Temperature: 0° C to +40° C (32° to 104° F), Humidity: 5% to 95% RH,
non-condensing
RoHS Compliance
This 812G GigaHub meets the requirements detailed in the European RoHS
Directive (2002/95/EC).
WEEE Directive
Requirements according to WEEE directive (2002/96/EC)
Disposal of old electrical and electronic equipment (Applicable
in the European countries with separate collection systems).
This symbol on the product indicates that this product shall not
be treated as household waste. Instead it shall be handed over
to the applicable collection point for the recycling of electrical
and electronic equipment. By ensuring this product is disposed
of correctly, you will prevent potential negative consequences
for the environment and human health, which could otherwise
be caused by inappropriate waste handling of this product. The
recycling of materials helps to conserve natural resources. The
manufacturer offers take-back and recycling services for prod-
ucts in many locations around the world. Customers are advised
to contact their local representative for further information.
Open Source Software Utilization Notice
The 812G GigaHub uses Open Source Software Programs. Such software
programs are made available subject to certain third party terms and condi-
tions.
The fact that you are about to begin using or have purchased this product
requires that you be informed of the use of these software packages and
or libraries and in some cases, the third party terms and conditions applica-
ble to such software. This information can be found on the manufacturer’s
support portal. Refer to the appropriate software release notes for additional
information on Open Source Software Programs used by this product.
— 12 —
License Information