Canon imagePRESS Server F200 Installation and maintenance instructions
Canon imagePRESS Server F200
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications
are subject to change. For a current
parts list,
contact your authorized service/
support center.
45127865
08 May 2014
2
© 2014 Electronics For Imaging
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except
as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
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documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the
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CONTENTS 3
CONTENTS
INTRODUCTION 9
Document conventions 9
About the imagePRESS Server 9
How the imagePRESS Server operates 10
Preparing for hardware installation or service procedures 10
Precautions 10
Creating an electrostatic discharge (ESD) safe environment 12
Tools you will need 13
INSTALLING HARDWARE 14
Installation sequence 14
Checking the customer site 15
Copier readiness 15
Setting customer expectations 16
Unpacking the imagePRESS Server 17
Connecting the imagePRESS Server 18
Connecting the monitor, keyboard, mouse, and power 18
Connecting to the copier and the network 19
Configuring a static IP address for the imagePRESS Server 20
Completing installation and starting up 21
CONTENTS
CONTENTS 4
USING THE IMAGEPRESS SERVER 22
Using the imagePRESS Server control panel 22
Buttons 23
Activity light 23
imagePRESS Server Functions menu 24
Network status LEDs 24
Starting, shutting down, restarting, and rebooting 25
REPLACING PARTS 28
Overview 28
imagePRESS Server overview diagrams 29
Accessing internal components 33
Shutting down the system 33
Opening the imagePRESS Server 35
Removing and replacing boards 40
Copier interface board 40
User interface board assembly 41
Motherboard 45
Motherboard replacement overview 46
Removing the motherboard 47
Replacing the motherboard 51
Verifying new motherboard installation, and transferring options and BIOS information 55
Replacing parts on the motherboard 57
DIMMs 57
CPU 58
Battery 62
Jumpers 63
Fan 64
Power supply 65
Hard disk drive 68
Switch bank assembly 72
CONTENTS 5
DVD drive 76
Restoring and verifying functionality after service 78
SYSTEM SOFTWARE INSTALLATION 79
Before installing system software 79
Using the Fiery System Installer 81
Back up with Fiery System Installer 81
Restore with Fiery System Installer 82
Restore with bootable media 83
Platform Utilities 83
Changing the factory default language 84
Installing system software 84
System updates 87
About backing up and restoring the imagePRESS Server and the system configuration 87
TROUBLESHOOTING 88
Preliminary on-site checkout 88
Checking external connections 89
Checking internal components 89
Inspecting the system 90
Normal startup sequence 93
Error messages and conditions 94
SPECIFICATIONS 104
Hardware features 104
Physical specifications 104
LIST OF FIGURES 7
LIST OF FIGURES
FIGURE 1: Space requirement for the imagePRESS Server 15
FIGURE 2: Straight-through and Ethernet crossover cables 19
FIGURE 3: imagePRESS Server control panel 22
FIGURE 4: Front and connector panel 29
FIGURE 5: Internal side view 30
FIGURE 6: Exploded view of components 31
FIGURE 7: Power and data cable connections 32
FIGURE 8: Removing/replacing the side panels 36
FIGURE 9: Removing/replacing the front panel 37
FIGURE 10: Removing/replacing the top panel 38
FIGURE 11: Copier interface board (component side) 40
FIGURE 12: Diagram of the user interface board (front and back) 42
FIGURE 13: Removing/replacing the user interface board 43
FIGURE 14: Removing/replacing the UIB buttons 44
FIGURE 15: Motherboard 48
FIGURE 16: CPU cooling assembly 58
FIGURE 17: Removing/replacing the CPU 60
FIGURE 18: Removing the motherboard battery 62
FIGURE 19: Removing the fan 64
FIGURE 20: Removing/replacing the power supply 66
LIST OF FIGURES
LIST OF FIGURES 8
FIGURE 21: Removing/replacing the hard disk drive bracket 69
FIGURE 22: Removing/replacing the hard disk drive from/in the hard disk drive bracket 70
FIGURE 23: component sled with switch bank assembly 72
FIGURE 24: Removing/replacing the component sled from the chassis 73
FIGURE 25: Removing/replacing the switch bank assembly 74
FIGURE 26: Removing/replacing the DVD drive 77
FIGURE 27: Normal startup sequence 93
INTRODUCTION 9
INTRODUCTION
This document includes information about servicing the imagePRESS Server. In this
document, the Canon imagePRESS Server F200 is referred to as “the imagePRESS Server.”
Document conventions
NOTE:The NOTE format highlights important messages and additional information.
The WARNING icon indicates a warning concerning operations which, if not performed
correctly, may lead to death or injury. To use the imagePRESS Server safely, always pay
attention to WARNING icons and messages.
The CAUTION icon indicates a caution concerning operations which, if not performed
correctly, may lead to injury. To use the imagePRESS Server safely, always pay attention to
CAUTION icons and messages.
The IMPORTANT icon indicates operational requirements and restrictions. To operate the
imagePRESS Server correctly and avoid damage to the imagePRESS Server or other property,
always pay attention to IMPORTANT icons and messages.
About the imagePRESS Server
The imagePRESS Server adds computer connectivity and highly efficient Adobe PostScript 3
color printing capability to the copier. It is optimized for high-speed network
communications, processing, rasterization, and printing of color and black-and-white pages.
As an integral part of a color printing system, the imagePRESS Server enables users to:
• Send images over TCP/IP networks to imagePRESS Server-supported devices.
• Spool print jobs and select a printing priority for each job. Users can control spooled print
jobs sent to the imagePRESS Server with remote user software running on networked
Windows and Mac OS computers.
• Print color, grayscale, and black-and-white jobs.
• Use the copier as a high-resolution color scanner with Fiery Scan software.
• Use 136 resident fonts (126 Adobe Type 1 PostScript, and 10 TrueType), plus several
Adobe Multiple Master fonts used for font substitution when printing PDF files. Use
Command WorkStation or any third-party LaserWriter downloader, such as the
Adobe Font Downloader, to download additional fonts.
• Use built-in ColorWise color management and NetWise network features.
The imagePRESS Server also supports the Microsoft version of Internet Printing Protocol
(IPP) for Windows 8, Windows 7, Windows XP, Windows Vista, Windows Server 2003/
2008/2008 R2/2012, and e-mail printing.
INTRODUCTION 10
How the imagePRESS Server operates
The imagePRESS Server enables the customer to use the copier as a high-performance,
networked PostScript color printer and scanner. Users at the customer site can print to the
imagePRESS Server from networked Windows computers, Mac OS computers, and UNIX
workstations running TCP/IP.
The motherboard includes an Intel CPU that controls the image data transfer to and from the
motherboard and runs the interpreter. The interpreter rasterizes the page description file and
compresses the image pattern into memory using compression technology.
High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data
during printing. The imagePRESS Server is configured with two 2GB DIMMs, for a total of
4GB of memory.
Preparing for hardware installation or service procedures
Before installing or servicing the imagePRESS Server, follow general precautions and obtain
the correct tools.
Precautions
Always observe the following general precautions when installing or servicing the
imagePRESS Server:
• Never lift the imagePRESS Server by grasping the top panel. The top panel does not support
the weight of the system.
ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.
AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto quest’ultimo non può
sostenere il peso dell’intero sistema.
WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist nicht dafür
ausgelegt, das Gesamtgewicht des Systems zu tragen.
ADVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no soporta el peso del
sistema.
ADVERTÊNCIA: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.
WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht van het
systeem niet dragen.
• The imagePRESS Server contains hazardous moving parts. When servicing the imagePRESS
Server, keep away from moving fan blades.
• Avoid pressing the surface of the LCD.
Applying excessive pressure to the LCD window causes it to change color.
• Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the
imagePRESS Server display window.
Other solvents, such as water, may damage the polarizer on the display window.
INTRODUCTION 11
• When connecting or disconnecting the power cord:
–Only use the power cord that shipped with the imagePRESS Server or an appropriate
replacement power cord available from an authorized provider.
–Always disconnect the power cord from the imagePRESS Server connector panel before
opening the unit and servicing internal components.
–Do not pull on the power cord when unplugging the imagePRESS Server. Instead, pull
the plug.
–Do not place objects on the power cord. Place the power cord away from foot traffic.
–Do not tamper with or disable the power cord grounding plug.
–Do not use a 3-prong adapter in a 2-hole, ungrounded outlet.
–Do not use an extension cord.
–Do not plug the imagePRESS Server into a circuit with heating or refrigeration
equipment (including water dispensers).
–Do not plug the imagePRESS Server into a switchable power outlet. This can result in
the imagePRESS Server being turned off accidentally.
• Never set any liquid on or near the imagePRESS Server or the copier. If liquid is spilled into
the imagePRESS Server or the copier, disconnect the power cord immediately.
• Do not attempt to open the power supply, DVD drive, or hard disk drive.
• Handle the imagePRESS Server LCD window with care.
If the imagePRESS Server LCD window breaks and the liquid crystal inside leaks out, avoid
contact. If you come in contact with the liquid crystal, immediately wash it off your skin with
soap and water.
• Use care when handling parts of the imagePRESS Server, as some edges on the unit may be
sharp.
• Do not install third-party applications onto the imagePRESS Server. Third-party applications
are not supported and can cause system problems. Although virus scans are permitted on the
imagePRESS Server, antivirus software should not be loaded in memory-resident mode.
• Do not change the Windows operating system software preference settings.
Depending on the changes made, the imagePRESS Server may become unstable or even
unusable. If this occurs, we recommend that you reinstall the imagePRESS Server System
Software, which reliably restores the Windows operating system software to its factory
defaults.
• Never alter an existing network without permission.
The imagePRESS Server will probably be connected to an existing Local Area Network
(LAN) based on Ethernet hardware. The network is the link between the customer’s
computer, existing laser printers, and other prepress equipment. Never disturb the LAN by
breaking or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the
knowledge and explicit permission of the system or network administrator or shop supervisor.
INTRODUCTION 12
• Unless you are the network administrator, never assign an IP address in imagePRESS Server
Network Setup.
In a DHCP environment, the system assigns the IP address automatically. In a non-DHCP
environment, enter only the IP address that has been assigned by the network administrator.
Only the network administrator should assign an IP address to a network device. Assigning
the imagePRESS Server an incorrect IP address may cause unpredictable errors on any or all
devices connected to the network.
Creating an electrostatic discharge (ESD) safe environment
• Follow standard ESD precautions while working on the internal components of the
imagePRESS Server.
Static is always a concern when servicing electronic devices. It is highly unlikely that the area
around the copier and the imagePRESS Server is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000
volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding
strap, grounded at the same place as the antistatic mat. If that is not possible, do the
following:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the imagePRESS Server from the carton for the first time, touch a
metal area of the copier to discharge the static on your body.
• Before you remove any of the imagePRESS Server panels and handle internal components,
touch a metal part of the imagePRESS Server.
• Leave new electronic components inside their antistatic bags until you are ready to install
them. When you remove components from an antistatic bag, place them on a grounded
antistatic surface, component-side up.
• When you remove an electronic component, place it in an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
• During service to the motherboard, avoid using excessive force and always place the
motherboard on a grounded, non-metallic, antistatic surface. Never allow any metal to
touch the solder contacts on the underside of the motherboard, especially beneath the
battery socket. Improper handling can short circuit and permanently damage the
motherboard.
• Handle printed circuit boards by their opposing edges only and avoid touching the contacts
on the edge of the board.
INTRODUCTION 13
Tools you will need
To install or service the imagePRESS Server, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
• imagePRESS Server documentation, including the customer media pack and any related
service bulletins
Avoid touching magnetic tools to storage media such as hard disk drives. Contact between
magnetic tools and magnetic storage media may result in data corruption.
INSTALLING HARDWARE 14
INSTALLING HARDWARE
Installation problems are easier to avoid and diagnose if you proceed from the component to
the system level and verify functionality at each stage. The following procedure should take
place:
•Preparingforhardwareinstallation or service procedures (see page 14)
• Installation sequence (see page 14)
• Checking the customer site (see page 15)
• Unpacking the imagePRESS Server (see page 17)
• Installing the imagePRESS Server and connecting it to the copier and the network (see
page 18)
• Completing the installation (see page 21)
–Print a Test Page and a Configuration page.
–If the imagePRESS Server requires a static IP address (for example, in a non-DHCP
network environment), work with the network administrator to configure it
as described on page 20.
–Remind the site administrator to install the current user software on networked
computers that print to the imagePRESS Server (see Printing and Utilities, which are
part of the user documentation set.
Installation sequence
Because the imagePRESS Server is a node on the customer’s computer network, make sure
that you coordinate your scheduled installation with the network administrator at the
customer site. For Network Setup information, refer the network administrator to
Configuration and Setup, which is part of the user documentation set.
NOTE:You can change the default language that is preinstalled at the factory using the
Configure tool available through Command WorkStation and WebTools. Start Configure,
choose Fiery Server > Regional Settings > Server Language, and then click Save, and then
reboot the imagePRESS Server. It takes up to three minutes to change languages.
1 Check installation requirements and verify site conditions.
If possible, obtain verification that the network is operational (see page 15).
2 Unpack the imagePRESS Server (see page 17).
3 Connect the monitor, keyboard, mouse, and furniture to the imagePRESS Server if applicable.
For more information on setting up the furniture, see Furniture, 19-inch Monitor, Keyboard,
and Mouse for PRO Series.
INSTALLING HARDWARE 15
4 Connect the interface cables (see page 19).
• Copier interface cable
• Network cable (upper RJ-45)
• Ethernet crossover cable (lower RJ-45)
5 (Optional) If the imagePRESS Server requires a static IP address (for example, in a non-DHCP
network environment), work with the network administrator to configure it (see page 20).
6 Complete the installation (see page 21).
Remind site administrator to install current user software on networked computers that print
to the imagePRESS Server (see Printing and Utilities, which are part of the user
documentation set).
Checking the customer site
Before you install the imagePRESS Server, check site conditions and inform the customer of
any installation requirements.
FIGURE 1: Space requirement for the imagePRESS Server
Copier readiness
• Is the copier configured for use with the imagePRESS Server? (For the proper settings, see
the documentation that accompanies the copier.)
• Is space available near the copier for the imagePRESS Server and the furniture?
Make sure that adequate space is available for the imagePRESS Server and the furniture.
Allow enough space at the connector panel for the cables to route easily and at the side panel
so that the imagePRESS Server does not interfere with use of or service to the copier (such as
clearing a paper jam). You may need to move the copier away from the wall so that
the interface connectors are accessible.
• Does the copier require service or adjustments?
Print the copier Test Page before you install the imagePRESS Server.
If the image indicates that the copier needs adjustment, inform the customer. After getting
approval, complete the necessary copier service.
Connector panel
Side panel
20cm+ (8 in.)
imagePRESS Server
20cm+ (8 in.)
INSTALLING HARDWARE 16
Power
• Is a dedicated, grounded electrical outlet for the imagePRESS Server available near
the copier?
Locate the grounded electrical outlet that will supply power to the imagePRESS Server. Do
not run the imagePRESS Server and the copier on the same circuit. If the customer has
provided one, use a surge suppressor for the imagePRESS Server.
Network
• Make sure that the network is available at the time set for installation.
• Verify with the network administrator that the network is functioning before you attach the
imagePRESS Server.
• Make sure that the configuration requirements specified in Configuration and Setup
(which is part of the user documentation set) have been met for remote computers and
the network.
Setting customer expectations
When the site is ready, installation of the imagePRESS Server takes about one hour. Inform
the customer of the following:
• Some nodes on the network may be unavailable for up to one hour.
• The copier may be unavailable for up to one hour.
• The network administrator must be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the imagePRESS Server and confirms
network functionality with the connector in place before the date scheduled for the
imagePRESS Server installation.
• The network administrator must make a networked computer available during the
installation. The appropriate software must be installed in advance. Documentation for
the networked computer and network operating software should be available.
• The network administrator must install the user software shipped with the imagePRESS
Server onto networked Windows and Mac OS computers that print to the imagePRESS
Server (user documentation is also included).
NOTE:This document covers hardware installation and service and provides general
information about connecting the imagePRESS Server to the customer’s network. Network
Setup and configuration information exceeds the scope of this document. For Network Setup
and configuration information, refer the network administrator to Configuration and Setup,
which is part of the user documentation set.
INSTALLING HARDWARE 17
Unpacking the imagePRESS Server
The imagePRESS Server is assembled and shipped from the factory with all necessary cables
(except the network cable) and documentation.
• Never lift the imagePRESS Server by grasping the top panel. The top panel does not support
the weight of the system.
AVERTISSEMENT:Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le
poids du système.
AVVERTENZA:Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non può sostenere il peso dell'intero sistema.
WARNUNG:Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist
nicht dafür ausgelegt, das Gesamtgewicht des Systems zu tragen.
ADVERTENCIA:No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no
soporta el peso del sistema.
AVISO:Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.
WAARSCHUWING:Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.
TOUNPACK THE IMAGEPRESS SERVER
1 Open the box and remove the packing material.
Save the original boxes and packing material, in case you need to transport the imagePRESS
Server at a later date.
2 Remove the contents from the top container. Inspect the contents for visible damage.
3 Set aside the remaining components from the top container.
4 Remove the top container and any packing material.
5 Carefully lift the imagePRESS Server out of the box.
If you notice shipping damage to any component, save the shipping container, in case the
carrier needs to see it. Call the carrier immediately to report the damage and file a claim.
6 Give the media pack to the customer or network administrator.
Let the customer or network administrator know that in order to take full advantage of the
imagePRESS Server, the user software must be installed on computers that will print to the
imagePRESS Server.
INSTALLING HARDWARE 18
Connecting the imagePRESS Server
You are now ready to make the following connections:
• Monitor, keyboard, and mouse
• Power cable connection
• Network cable connection
• Copier interface cable connection
• Ethernet crossover cable connection
For more information on connecting cables, see page 28.
Connecting the monitor, keyboard, mouse, and power
Before using the imagePRESS Server, connect the monitor, keyboard, mouse, and power to
the imagePRESS Server if applicable.
TOCONNECT THE MONITOR, KEYBOARD, MOUSE, AND POWER
NOTE:For detailed information about the monitor, keyboard, and mouse, see the
documentation that accompanies those products.
1 Make sure that the imagePRESS Server is installed in the furniture and that the monitor is
securely attached to the top of the imagePRESS Server.
For more information, see the assembly instructions that accompany the furniture.
2 Place the keyboard in the keyboard tray on the underside of the furniture table top. Place the
mouse on the table top.
3 Connect the keyboard and mouse cables to the USB ports on the imagePRESS Server connector
panel.
4 If the monitor VGA cable is not already attached to the monitor, attach it according to the
instructions provided with the monitor. Connect the other end of the cable to the monitor
VGA port on the back of the imagePRESS Server.
Depending on your imagePRESS Server, the configuration of the VGA port may vary.
NOTE:The DVI cable provided with the monitor is not used.
5 Connect the monitor power cable to the back of the monitor (some monitors may already
have this cable attached). Connect the other end of the cable to a wall outlet.
Be sure to use the appropriate power cable for your regional outlet type.
6 Connect the recessed end of the imagePRESS Server power cable to the power connector to
the imagePRESS Server connector panel. Connect the other end of the cable to a wall outlet.
INSTALLING HARDWARE 19
Connecting to the copier and the network
Connect the imagePRESS Server to the copier and the network to enable print and network
connectivity.
TOCONNECT TO THE COPIER
1 Make sure that the imagePRESS Server and the copier are powered off.
2 Connect one end of the copier interface cable to the imagePRESS Server.
3 Connect the other end of the copier interface cable to the copier.
4 Connect the Ethernet crossover cable to the lower RJ-45 port on the imagePRESS Server and
the copier.
NOTE:The straight-through network cable at the customer site and the Ethernet crossover
cable included with the imagePRESS Server look similar, but are not interchangeable. Make
sure that you connect the Ethernet crossover cable to the lower RJ-45 port on the
imagePRESS Server connector panel.
FIGURE 2: Straight-through and Ethernet crossover cables
TOCONNECT TO THE NETWORK
1 Make sure that the imagePRESS Server is powered off.
2 Make sure that the network cable is connected to the customer site network.
1234 1234=
Straight-through cable:
wire arrangements are
identical on both connectors
Ethernet crossover cable:
wire arrangements
are different
Align cables side by side
and examine wires.
INSTALLING HARDWARE 20
3 Connect the network cable to the upper RJ-45 network port on the back of the imagePRESS
Server.
The imagePRESS Server provides twisted pair connectivity to an Ethernet network. When the
network cable is connected, the Ethernet interface automatically detects the speed of the
network environment. Depending on your network speed, the following unshielded twisted
pair (UTP) network cables are supported:
• 10BaseT: Category 3 or higher
• 100BaseTX: Category 5 or higher (4-pair/8-wire, short-length)
• 1000BaseT: Category 5e or higher (4-pair/8-wire, short-length)
After power on, the network administrator should perform Network Setup, verify the network
connection, verify that the imagePRESS Server appears in the list of digital presses, and then
print a few test documents from a networked computer that will use the imagePRESS Server.
For more information, see Configuration and Setup, which is part of the user documentation
set.
NOTE:The straight-through network cable at the customer site and the Ethernet crossover
cable included with the imagePRESS Server look similar, but are not interchangeable. Make
sure that you connect the network cable to the upper RJ-45 port on the imagePRESS Server
connector panel (see page 28).
Configuring a static IP address for the imagePRESS Server
If the customer requires the imagePRESS Server to be configured with a static IP address (for
example, in a non-DHCP network environment), obtain a valid static IP address from the
network administrator and configure the imagePRESS Server.
TOCONFIGURE ASTATIC IP ADDRESS FOR THE IMAGEPRESS SERVER
1 On the Main Menu, press the Fiery icon.
2 Log in as Administrator and type Fiery.1 as the password.
3 Press Tools > Setup > Network.
4 Under Protocol, press IPv4.
5 Work with the network administrator to configure the IP address settings manually.
• Disable “Get IP address automatically” and enter the IP address.
• Enter the subnet mask.
• Disable “Get Gateway address automatically” and enter the gateway address.
6 Save the settings and close Setup.
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