Care Hawk CH1000 Operation manual

INSTALLATION & USER GUIDE
Revision 2.0
Revision
2.0

CAREHAWK INC.
CH1000Installation & User Guide
CareHawk Inc.
229 Westforest Trail • Kitchener
Ontario • Canada • N2N3H8
Phone [phone] • Fax [phone]
www.carehawk.com

ii
Disclaimer
This manual has been validated and reviewed to be accurate for the CH1000 Series Communications
System at the time of this manual’s production. However, the information contained in this document is
subject to change without notice. Support for various features listed herein, is subject to the software
version(s) provided with the system.
CareHawk Inc makes no warranty of any kind with regard to this manual, and assumes no liability for
damages incurred directly or indirectly from errors, omissions or discrepancies in relation to this manual.
FCC Information
All equipment parts of the CH1000 system comply with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) the equipment may not cause harmful interference. And (2) the
equipment must accept any interference received, including interference that may cause undesired
operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
WARNING: Changes or modifications not expressly approved by CareHawk Inc. could void the user’s
authority to operate the equipment.
Industry Canada Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
(Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada)

3
TABLE OF CONTENTS
System Overview ................................................................4
System Primary Component Overview....................................5
CH1000 Cabinet ..........................................................5
SS16 Security Switching Card ......................................7
DA1 Display Administrative Console .............................7
AF125 Audio Amplifier..................................................8
TC1 Telephone Communications Card..........................8
IA1 Intercom Amplifier ..................................................8
CR16 Camera Routing Card.........................................9
System Accessories Overview..............................................10
System Accessory Feature Summary ..........................10
CS50 Call Station.......................................................11
CS100 Call Station.....................................................11
CS150 Call Station.....................................................12
HS100 Handset Station ..............................................12
HS120 Handset Call Station .......................................13
CH1000 Central Cabinet Mounting .......................................14
CH1000 Cabinet Features ..........................................15
System Power Requirements......................................15
System Power Wiring .................................................16
CH1000 Connections .................................................17
SS16 Mounting ..........................................................18
CH1000 to SS16 Wiring .............................................19
SS16 to End Device Wiring.........................................20
CS50 Wiring..............................................................21
CS100 Wiring ............................................................22
CS150 Wiring ............................................................23
HS100 Wiring ............................................................24
HS120 Wiring ............................................................25
CR16 Installation .......................................................26
Camera Wiring...........................................................26
DA1 Wiring ..............................................................27
PBX Connections.......................................................28
General Purpose I/O Connections...............................29
Program Inputs..........................................................31
Microphone Input .......................................................31
AF125 Amplifier Connections......................................32
Master Clock Connections ..........................................32
Appendix A ..............................................................33
User’s Guide..............................................................34
Phone Codes.............................................................36

4
System Overview
AF125 Amplifier
CH1000 Central Cabinet
Security
Switching Card
(SS16)
Analog
C.O.
Port(s)
PBX
Microphone
Ethernet
DA1
CS100 Call
Station
Speaker
PIR
Sensor
Camera
PIR
Sensor
MusicSource
12:00
Digital Clocks
Speaker
RemoteDisplays
Digital Video
Recorder Video Balun
Video
Balun
Figure 1
Chapter
1

5
he CareHawk CH1000 is a distributed, multi-channel, microprocessor-controlled security
communication system. The system architecture allows for up to a maximum of eight Security
Switching Cards (SS16), and eight display phones (DA1). Each SS16 contains 16 independent
output audio/device ports, and is designed to be remoted from the central cabinet.
Each SS16 can be located close to the centralcabinetifdesired,howevertotakeadvantageofthereduced
wiringrequirements, itis typicallyremoted elsewherein afacility. Itcan beanywhere froma fewhundred
or a few thousand feet away from the central cabinet1. The system contains two independent25Vaudio
channelswhich canbe usedforpaging/program materialdistribution aswell asintercom (when equipped
with an IA1 intercom amplifier).
The system is controlled via a Display Administrative Console (DA1). ACH1000systemcanhaveupto
eight DA1s installed.Any # from1to a maximum of8 of the phone portsareavailableforconnectionto
a PBX system via standard analog CO ports2. It is recommended that at least one of the ports be left
available for a DA1 when using multiple ports to interface with a PBX/KSU).
System Primary Component Overview
Central cabinet (CH1000)
The CH1000 is the central equipment cabinet for the security communication systems. Each
CH1000 provides for up to 128 audio/I/O ports and up to eight DA1 Display Administrative
Consoles,as wellasthe followingconnections onthe MI100 MainInterface Card(See Figure 16
for location of all ports):
•Six input and 5 open collector outputcontacts(viakeyedterminal strips).Opencollector
outputsare shared withtwo dry contactoutputs (with N.O.and N.C. contactsavailable)
•Any combination of phones or analog C.O. PBX interface ports totaling 8
•One microphone port (terminal strip)
•Two Music source inputs (terminal strip)
•Ethernet connectivity (RJ-45 jack)
•RS-485 port for driving external digital clocks (RJ-45 or terminal strip)
1Attainable distances of the SS16 from the central cabinet are dependent on audio loading, and the losses deemed acceptable over
that distance.
T

6
Thecabinet is madeof 18gaugesteel witha durable powdercoat finish. Thecabinet canbe
wall or rack-mounted. The overall cabinetdimensionsare181/2”highx 17”widex5 3/8”
deep. See Figure 13 for full mounting details.
Figure 2

7
Switching Security Card (SS16)
An SS16 adds 16 audio/device ports that provide annunciated call-in with half-duplex
communicationscapabilitiesbetweentheDA1.Securitysensors, speakers,andcall-inswitchescan
allbeused with any ofthe 16 ports. TheSS16is designed to bea distributed component, and as
such can be wall-or ceiling-mounted. SS16’s are housedin ametal cabinetsimilar toa network
hub,and areeasilyusedforretrofitted inexisting installations(requires fieldwiring tobeadapted
to RJ45 terminated CAT5 cable). Up to eight SS16’s can be added to eachCH1000system fora
total of 128 ports.Each SS16requiresonlyoneCAT5/RJ45 terminationbetween eachSS16 and
the central cabinet for basic operation2. With the video option, a second CAT-5cableinneeded.
Figure 3
Display Administrative Console (DA1)
Each DA1 provides a control center for all paging, intercom, security, and telephone
communications. The DA1 has a visual as well as an audible indicator for incoming calls. The
built-inmemory allows for 8speed dials and99 stored numbersina visual directory.Thescreenis
backlitandadjustable fortheattendants convenience.Screenicons simplifyidentifyingthe current
statusof the DA1.Six soft keysare provided foruse with thedynamic menusystem.The easyto
use menu system allows for distributing program sources and pages to zones or all speakers
withoutthe need torememberlong complicatednumbersequences. Arrow keysare provided to
allow for easy scrolling through the call queue, directory, and menus.
Figure 4
2Basic operation provides two independent audio channels, +12VDC power, and RS-485 data transmission to each SS16 over a
single CAT5 cable.

8
120 watt Power Amplifier (AF125)
AnAF125 isthe external120 Wattprogram/paging amplifierusedwith thesystem. This
unit can be wall mounted or rack mounted. Output is 25V rms.
Telephone Communications Card (TC1)
The TC1 is a card that allows for the interconnection of a DA1 console to theCH1000
system, as well as connection of an analog PBX C.O. port theCH1000system.TheTC1
is installed as a plug in module on to the MI100 interface card. One TC1 is required for
every DA1, and up to eight can be used with a system. When using it for PBX
connectivity, a phone on the PBX system can gain access to paging and intercom
functions on the CH1000 system just like a phone that is locally connected.
Figure 5
Intercom Amplifier Card (IA1)
An IA1 is a module that provides the talk/listen audio amplification for conversations
between a DA1 and a remote room. The IA1 provides the means for a half duplex audio
channel, as well as digital audio filtering of all talk and listen audio. The use of digital
audio filtering means that typical roomcharacteristicsthat make itdifficultto listen to
someone,are less of afactor, and thelistenaudio becomes moreintelligible at the DA1
handset. One IA1 is required for systems requiring intercom functionality.
VOX Sensitivity Adjust
Talk Level Adjust

9
Figure 6
Camera Routing Card (CR16)
The camera routing card is an optional add on card within the SS16 module. It facilitates the
connection of UTP cameras on all SS16 device ports, and then feeds one video channel at a time to
3rd party video monitoring equipment. It can be factory installed onto an SS16, or added to an SS16
on site at a later date if required. The use of this optional card requires one additional CAT-5 cable
to be run to the SS16 for taking the video feed back to the 3rd party monitoring equipment. Each
CH1000 system can have up to 8 CR16’s (assuming the system has 8 SS16’s), for a total of 8
simultaneous video feeds per system. Through programming (via CareHawk Settings software),
camera sequencing can be setup at selectable intervals, between a selectable group of cameras.
Camera sequencing can then be enabled/disabled as desired by a DA1 phone by using the on-screen
menus. Adding a CR16 to an SS16 requires no software upgrades or system configuration. As soon
as the CR16 is present and the cabling is in place, the system is video ready.
Figure 7

10
System Accessories
System Accessory Feature Summary
Station Model #
Station Feature CS50 CS100 CS150 HS100 HS120
Single Gang Stainless Steel
Wall Plate ????
Dual Gang Stainless Steel
Wall Plate ?
Can Originate Call ????
Silicon Call Button ??
Silicon Privacy Button ?
Visual Call Assurance ?
Illuminated Privacy button
?
Grounded Audio Xfmr
Center tap Privacy ??
Audible Call Assurance ?
Durable Audio Handset
w/hookswitch ??
Rocker switch with
Momentary Call &
Maintained Privacy
??
Speaker connections ?????
RJ-45 Connectivity ????
RJ-45 UTP Camera
Connectivity ??
Sensor/Device Input for
N.O. & N.C., jumper ?
Table 1

11
CS50 Call Station
ACS50is a basicsingle gang stainless steelcall station with arocker switch. The switch
providesfora momentary call andlockableprivacy position. This stationprovidesRJ-45
connectivity for connection to the SS16, and stripped wire ends facilitating crimp
connection onto cable going to the associated speaker.
Figure 8
CS100 Call Station
A CS100 is a basic single gang stainless steel callstation withanepoxycoatedsilicon call
button.The switch providesamomentary contactclosurefor making acall. This station
comes with RJ45 connections on the rear for the connection from the SS16 which are
clearly labeled on the board. In addition therearealso connectionsfor aspeaker, security
sensors and optional camera. The CS100 station does not provide any power to the
camera, so when connecting a camera a separate power source is required. This station
acts as a cable concentrator for a location to allow a single CAT5 cable run back to the
SS16.
Figure 9

12
CS150 Call Station
ACS150is anenhancedsingle gangstainlesssteel callstationwithanepoxycoatedsilicon
call and privacy button, both of which canbe illuminated when pressed.When placing a
call,the call button willbe illuminated onlyafter the centralequipmenthas received the
call, so it acts as a true visual call assurance indicator. At the same time, an audible call
assurance tone will be provided by a buzzer on the station3. The privacy button can be
pressed at any time to mute the listen audio from a room during normal intercom
conversations, and provides an orange illumination when activated. Both switches
provide a momentary contact closurewhenpressed.ThisstationcomeswithanRJ45jack
on the back for
connection to
the SS16 which
is clearly
labeled on the
board. In
addition, there
are also
connections
for a speaker,
security sensor,
open collector
driver, and
optional
camera (also
RJ-45).
Figure 10
HS100 Handset
AHS100 isa basicsinglegang stainlesssteel handset
station. The handset allows for a private
conversationbyautomaticallyswitchingtheintercom
from the associated room speaker when taken off-
hook. There is no call button on this station, so it is
only capable of facilitating half duplex audio
communications that is initiated from a phone.
Figure 11
3Audible alert tone is a local jumper selectable function of each CS150 station. Each CS150 station is factory set to enable the audible
alert tone. See figure 23 to determine how this tone can be defeated with the buzzer enable/disable jumper setting.

13
HS120 Handset/Call Station
A HS120 is a basic double gang stainlesssteelcombinationhandsetandcallstation. The
rockerswitch provides fora momentary calland lockable privacyposition. The handset
allows for a private conversation by automatically switching the intercom from the
associated room speaker. Taking the handset off-hookwiththecallswitch intheprivacy
position will not override the privacy function. The call button must be returned to the
center position for the handset audio to be heard at the phone.
Figure 12

14
System Installation
CH1000 Cabinet Mounting
The CH1000 cabinet is designed for mounting on a wall. The diagram below shows the location of the
four mounting holes. Holes are located on 16” centers to accommodate fastening to wall studs where
possible, however the cabinet weight including power supply, 8 TC1’s and one IA1 is only 27 lbs. The
cabinet should be mounted to the wall using four #8x 2” screws appropriate to the wall type.
17.00"
16.00"
12.75"
18.50"
3.75"
2.00"
Figure 13
Chapter
2

15
CH1000 Cabinet Features
Figure 14 below shows an internal picture of theCH1000system.Allfieldwiringenters thecabinetfrom
the bottom via dual knockout holes (7/8” and 1 ¼”). A knockout has also been provided tobringAC
power into the cabinet.
The door is hinged on the left side as illustrated below, and equipped with a keyed lock to prevent un-
authorized access to the system hardware.
Sincethe cabinetcontainsatotalof 6knockout holes,there isplenty ofcableentryspacefor bringingfield
wiringinto the cabinet. Whenbringing field wiringintothe cabinet, itis recommended that DA1/phone
cabling enter in a different knockout hole then SS16 wiring. It is also recommended that the wiring
to/fromthe externalaudio amplifierbe routedthrougha knockouthole onits ownin aneffort toprevent
coupling between cables.
Figure 14
System Power Requirements
The CH1000 system requires 120VAC at 1.0 amp maximum (excluding power requirements of the
AF125 –115VAC, 3.0ampsatratedpower output).The systemfuse is1.0 ampslowblow,andis located
on the PDB1 (just above transformer show in Figure 15)

16
System Power Wiring
Each CH1000system isprovidedwith astandard 6ftlinecordwhich mateswith the120VACsocketon
the bottom edge of the central cabinet as shown below. Plug the receptacle end of the line cord firmly
into the socketon the bottomof the cabinet,and plug theother end intoa 120 VACoutlet. If powerwill
be entering the cabinet through conduit instead, then the following steps need to be followed:
1. Inside theCH1000 cabinet, disconnect the black and white wires connectingthe ACsocket to
power distribution board (PDB1) terminal strip TS1. Disconnect the green ground wire
connecting the AC socket to the ground stud on the bottom of the cabinet.
2. Install appropriate wires through conduit and into the cabinet.
3. Attach the ground wire entering the cabinet to the ground stud located on the bottom of the
cabinet(labeledwith a greengroundsymbol) using a#6ring lug. Ensure thatthe ground stud at
the bottom of the cabinet is still wired to the appropriate pin in terminalstripTS1locatedonthe
PDB1.
4. Usinga slot screw driver,loosen the twoscrewswhich fasten theterminal strip onto thePDB1.
5. Usingthe sameslotscrew driver,connect theblack (Hot), andwhite (Neutral)wires entering the
cabinet into the appropriatepinsinterminalstrip TS1onthe PDB1.Observethe markingson the
PDB1 to determine the correct position, as well as using the picture below to determine correct
wire colors.
Figure 15

17
CH1000 Connections
The figure below shows all of the connections requiredtothe MI100 MainInterfaceboard found inside
the CH1000 cabinet.
Figure 16
TC1 Slot #8
TC1 Slot #1
DA1/Phone Ports (8)
PBX C.O. Ports (2)
Music Source Inputs (2)
Microphone
Input
General Purpose Outputs (Top)
General Purpose Inputs (Bottom)
Ethernet Port
SS16 Ports (8)
External Display
RS
-
422 to Slave Clocks

18
SS16 Mounting
TheSS16 isdesignedto belocated ina hallway orcorridor ofa buildingin a locationnear devicesthat will
connectto it. Thecabinet should belocated away fromany machinery aswell asflorescentlighting, andif
necessary SS16 cabling should cross power cabling at right angles (avoid long parallel runs). The SS16
cabinet can be installed on a wall or above the ceiling tile in the air plenum.
The SS16 can be located at a distance from the central cabinet. Wiring losses need to be taken into
consideration to determine the maximum distance an SS16 can be located away from the central cabinet.
Powering remote devices such as motion sensors, etc from the SS16 is possible. When it’s required to
source > 150 mA DC at 12V to remote devices, a local class II rated +12VDC power source can be
connected to the 2.1mm DC power jack located on the side of the chassis as shown in figure 19.
Figure17 belowshows themounting bracketsfor theSS16. #8screws shouldbe usedwhen attachingthe
SS16.Choose theappropriatetype ofscrews forthewalltypebeing fastenedto. Thetopmountingholeis
masked off so that a ring lugand16 AWG wirecan be used forconnecting the chassis toa solid earth or
electrical ground. This connection is necessary, as it provides a means of diverting high level transient
voltages entering the SS16 on the audio lines to a solid earth ground.
Figure 17
Mounting Hole
Mounting Hole
Audio/Data Port
(See Figure 16)
Audio/Video Port
(See Figure 16)
Device Ports

19
CH1000 to SS16 Wiring
The wire required for connection from theCH1000 cabinet to all SS16’s is standard CAT3,5, or 5e 24
AWG cable. All RJ45 connections to the SS16 and central cabinet must follow the ElectronicsIndustry
Association (EIA) 568A or 568B standard4,sinceallRJ45connectors comingfromtheSS16and central
cabinet conform to this. It does not matter which standard is used, as long as the same one is used
consistently throughout the entire systeminstallation. Thepin outfor thetwo RJ45SS16 portsis shown
here as well as directly on the top cover of the SS16:
Figure 18
Within the central cabinet eight SS16 ports are found. Figure 16 shows the interconnection ports. The
SS16 ports should be used in the numerical order shown. A +12 VDC jack is also provided on this
module to allow for it to be locally powered. This jack should be used in either of the following two
situations:
•SS16 needs to be located farther from the central cabinet than the maximum recommended
distance of1400feet(thisdistance isbasedpurely powerconsumption oftheSS16, anddoes not
take into account the audio loads connected to the SS16).
•SS16 needs to source +12VDC power to a significant numberof end devices (such as motion
sensorsetc). The more devicesrequiring power, thegreaterthe power lossesin the cable feeding
the SS16 from the central cabinet, which in turn reduces the distance the SS16 can be located
from the central cabinet. When poweringnumerous devicesfrom theSS16 audio/deviceports, it
is recommended that it be locally powered from a class II +12VDC power source. Since the
maximum distance the SS16 can be located from the central cabinet is directly related to the
power beingconsumedbythe SS16and theenddevicesdrawingpower fromthe deviceports.By
locallypowering the SS16,thedistance limitationbasedon power consumptiongoes away. The
only distance limitation left relates to the audio power being drawn by the SS16 speaker ports.
4EIA568A/568B is a common standard used for computer network wiring. See appendix A for further details about how to wire to
this standard.
RJ-45 JACK
PIN #
CH #2 AUDIO
+12VDC IN
DATA_B
DATA_A
CH #1 AUDIO
GND
SS16 AUDIO/DATA PORT
RJ45 JACK
(1)
(2)
(3)
(4)
(8)
(7)
(6)
(5)
RJ-45 JACK
PIN #
CH #1 AUDIO CH #2 AUDIO CH #4 AUDIO
+12VDC IN
VIDEO -
VIDEO+
CH #3 AUDIO
GND
SS16 AUDIO/VIDEO PORT
RJ45 JACK
(1)
(2)
(3)
(4)
(8)
(7)
(6)
(5)
RJ-45 JACK
PIN #
RJ-45 JACK
PIN #
CH #3 AUDIO CH #4 AUDIO