Care Hawk CH1000 Operation manual

INSTALLATION & USER GUIDE
Revision 2.0
Revision
2.0

CAREHAWK INC.
CH1000Installation & User Guide
CareHawk Inc.
229 Westforest Trail • Kitchener
Ontario • Canada • N2N3H8
Phone [phone] • Fax [phone]
www.carehawk.com

ii
Disclaimer
This manual has been validated and reviewed to be accurate for the CH1000 Series Communications
System at the time of this manual’s production. However, the information contained in this document is
subject to change without notice. Support for various features listed herein, is subject to the software
version(s) provided with the system.
CareHawk Inc makes no warranty of any kind with regard to this manual, and assumes no liability for
damages incurred directly or indirectly from errors, omissions or discrepancies in relation to this manual.
FCC Information
All equipment parts of the CH1000 system comply with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) the equipment may not cause harmful interference. And (2) the
equipment must accept any interference received, including interference that may cause undesired
operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
WARNING: Changes or modifications not expressly approved by CareHawk Inc. could void the user’s
authority to operate the equipment.
Industry Canada Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
(Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada)

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TABLE OF CONTENTS
System Overview ................................................................4
System Primary Component Overview....................................5
CH1000 Cabinet ..........................................................5
SS16 Security Switching Card ......................................7
DA1 Display Administrative Console .............................7
AF125 Audio Amplifier..................................................8
TC1 Telephone Communications Card..........................8
IA1 Intercom Amplifier ..................................................8
CR16 Camera Routing Card.........................................9
System Accessories Overview..............................................10
System Accessory Feature Summary ..........................10
CS50 Call Station.......................................................11
CS100 Call Station.....................................................11
CS150 Call Station.....................................................12
HS100 Handset Station ..............................................12
HS120 Handset Call Station .......................................13
CH1000 Central Cabinet Mounting .......................................14
CH1000 Cabinet Features ..........................................15
System Power Requirements......................................15
System Power Wiring .................................................16
CH1000 Connections .................................................17
SS16 Mounting ..........................................................18
CH1000 to SS16 Wiring .............................................19
SS16 to End Device Wiring.........................................20
CS50 Wiring..............................................................21
CS100 Wiring ............................................................22
CS150 Wiring ............................................................23
HS100 Wiring ............................................................24
HS120 Wiring ............................................................25
CR16 Installation .......................................................26
Camera Wiring...........................................................26
DA1 Wiring ..............................................................27
PBX Connections.......................................................28
General Purpose I/O Connections...............................29
Program Inputs..........................................................31
Microphone Input .......................................................31
AF125 Amplifier Connections......................................32
Master Clock Connections ..........................................32
Appendix A ..............................................................33
User’s Guide..............................................................34
Phone Codes.............................................................36

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System Overview
AF125 Amplifier
CH1000 Central Cabinet
Security
Switching Card
(SS16)
Analog
C.O.
Port(s)
PBX
Microphone
Ethernet
DA1
CS100 Call
Station
Speaker
PIR
Sensor
Camera
PIR
Sensor
MusicSource
12:00
Digital Clocks
Speaker
RemoteDisplays
Digital Video
Recorder Video Balun
Video
Balun
Figure 1
Chapter
1

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he CareHawk CH1000 is a distributed, multi-channel, microprocessor-controlled security
communication system. The system architecture allows for up to a maximum of eight Security
Switching Cards (SS16), and eight display phones (DA1). Each SS16 contains 16 independent
output audio/device ports, and is designed to be remoted from the central cabinet.
Each SS16 can be located close to the centralcabinetifdesired,howevertotakeadvantageofthereduced
wiringrequirements, itis typicallyremoted elsewherein afacility. Itcan beanywhere froma fewhundred
or a few thousand feet away from the central cabinet1. The system contains two independent25Vaudio
channelswhich canbe usedforpaging/program materialdistribution aswell asintercom (when equipped
with an IA1 intercom amplifier).
The system is controlled via a Display Administrative Console (DA1). ACH1000systemcanhaveupto
eight DA1s installed.Any # from1to a maximum of8 of the phone portsareavailableforconnectionto
a PBX system via standard analog CO ports2. It is recommended that at least one of the ports be left
available for a DA1 when using multiple ports to interface with a PBX/KSU).
System Primary Component Overview
Central cabinet (CH1000)
The CH1000 is the central equipment cabinet for the security communication systems. Each
CH1000 provides for up to 128 audio/I/O ports and up to eight DA1 Display Administrative
Consoles,as wellasthe followingconnections onthe MI100 MainInterface Card(See Figure 16
for location of all ports):
•Six input and 5 open collector outputcontacts(viakeyedterminal strips).Opencollector
outputsare shared withtwo dry contactoutputs (with N.O.and N.C. contactsavailable)
•Any combination of phones or analog C.O. PBX interface ports totaling 8
•One microphone port (terminal strip)
•Two Music source inputs (terminal strip)
•Ethernet connectivity (RJ-45 jack)
•RS-485 port for driving external digital clocks (RJ-45 or terminal strip)
1Attainable distances of the SS16 from the central cabinet are dependent on audio loading, and the losses deemed acceptable over
that distance.
T

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Thecabinet is madeof 18gaugesteel witha durable powdercoat finish. Thecabinet canbe
wall or rack-mounted. The overall cabinetdimensionsare181/2”highx 17”widex5 3/8”
deep. See Figure 13 for full mounting details.
Figure 2

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Switching Security Card (SS16)
An SS16 adds 16 audio/device ports that provide annunciated call-in with half-duplex
communicationscapabilitiesbetweentheDA1.Securitysensors, speakers,andcall-inswitchescan
allbeused with any ofthe 16 ports. TheSS16is designed to bea distributed component, and as
such can be wall-or ceiling-mounted. SS16’s are housedin ametal cabinetsimilar toa network
hub,and areeasilyusedforretrofitted inexisting installations(requires fieldwiring tobeadapted
to RJ45 terminated CAT5 cable). Up to eight SS16’s can be added to eachCH1000system fora
total of 128 ports.Each SS16requiresonlyoneCAT5/RJ45 terminationbetween eachSS16 and
the central cabinet for basic operation2. With the video option, a second CAT-5cableinneeded.
Figure 3
Display Administrative Console (DA1)
Each DA1 provides a control center for all paging, intercom, security, and telephone
communications. The DA1 has a visual as well as an audible indicator for incoming calls. The
built-inmemory allows for 8speed dials and99 stored numbersina visual directory.Thescreenis
backlitandadjustable fortheattendants convenience.Screenicons simplifyidentifyingthe current
statusof the DA1.Six soft keysare provided foruse with thedynamic menusystem.The easyto
use menu system allows for distributing program sources and pages to zones or all speakers
withoutthe need torememberlong complicatednumbersequences. Arrow keysare provided to
allow for easy scrolling through the call queue, directory, and menus.
Figure 4
2Basic operation provides two independent audio channels, +12VDC power, and RS-485 data transmission to each SS16 over a
single CAT5 cable.

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120 watt Power Amplifier (AF125)
AnAF125 isthe external120 Wattprogram/paging amplifierusedwith thesystem. This
unit can be wall mounted or rack mounted. Output is 25V rms.
Telephone Communications Card (TC1)
The TC1 is a card that allows for the interconnection of a DA1 console to theCH1000
system, as well as connection of an analog PBX C.O. port theCH1000system.TheTC1
is installed as a plug in module on to the MI100 interface card. One TC1 is required for
every DA1, and up to eight can be used with a system. When using it for PBX
connectivity, a phone on the PBX system can gain access to paging and intercom
functions on the CH1000 system just like a phone that is locally connected.
Figure 5
Intercom Amplifier Card (IA1)
An IA1 is a module that provides the talk/listen audio amplification for conversations
between a DA1 and a remote room. The IA1 provides the means for a half duplex audio
channel, as well as digital audio filtering of all talk and listen audio. The use of digital
audio filtering means that typical roomcharacteristicsthat make itdifficultto listen to
someone,are less of afactor, and thelistenaudio becomes moreintelligible at the DA1
handset. One IA1 is required for systems requiring intercom functionality.
VOX Sensitivity Adjust
Talk Level Adjust

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Figure 6
Camera Routing Card (CR16)
The camera routing card is an optional add on card within the SS16 module. It facilitates the
connection of UTP cameras on all SS16 device ports, and then feeds one video channel at a time to
3rd party video monitoring equipment. It can be factory installed onto an SS16, or added to an SS16
on site at a later date if required. The use of this optional card requires one additional CAT-5 cable
to be run to the SS16 for taking the video feed back to the 3rd party monitoring equipment. Each
CH1000 system can have up to 8 CR16’s (assuming the system has 8 SS16’s), for a total of 8
simultaneous video feeds per system. Through programming (via CareHawk Settings software),
camera sequencing can be setup at selectable intervals, between a selectable group of cameras.
Camera sequencing can then be enabled/disabled as desired by a DA1 phone by using the on-screen
menus. Adding a CR16 to an SS16 requires no software upgrades or system configuration. As soon
as the CR16 is present and the cabling is in place, the system is video ready.
Figure 7