Cashkeeper CK-900 User manual

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User Guide (v 3.8)
E
NGLISH
Secure system for
cash management
CK-900
CK-900E
®

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1. Unpack the product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2. Packing list and dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3. BOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4. Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. Power line characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
. Start up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
7. Use instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
8. Anchorage surface positioning and assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
9. Cashbox extraction and replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
a. Coins cashbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
b. Note cashbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
10. Incidences management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
a. Coins jam
i. In coins validator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ii. In coins recycler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
b. Notes jam
i. In note validator. . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
ii. In note recycler (manual). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
iii. In note recycler (automatic). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
11. Cleaning and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
a. Coins validator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
b. Coins recycler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
c. Notes validator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
d. Notes recycler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
12. Spare parts and options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
a. Additional cashboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
b. Bowlers control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
13. Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
14. Technical Service and Customer Attention Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
ANEX1. System and device error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
IND
E
X

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a. Put the box upright and turn it 90º
b. With the box in the horizontal position, open the bottom cover and remove the
protection.
c. With care, put the box back (with the device still inside) in vertical position.
d. Remove the box
e. Remove the top protector
a
b
c
d
e
1.
UNPACK THE PRODUCT

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Each CashKeeper® box shall contain:
1 CashKeeper device
3 access key sets
1 ALLEN key number 5
1 power cord (220V powerline)
1 identification labels set of in / out
1 shop window label
1 CD with installation drivers and manuals
Documentation
In the case of not containing any of the elements specified on the list above, contact your
distributor immediately. Any claim for lack of elements, will not be considered past 24 hours of
the product reception.
Product dimensions:
Capacity:
 Coin in recycler: 1.500 units
 Coins in cashkbox: 1.000 units
 Banknotes in recycler: 70 units
 Banknotes in cashbox: 500 units
2
.
PACKING CONTENT
32,5 CM
47,5 CM
37,5 CM
Weight
30 Kg

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3. PACK LIST
COMUNICATION BOARD
REF. R-01-PCB
COIN VALIDATOR
REF. R-03-BKV
NOTE VALIDATOR
REF. R-04-BNV
DISPLAY
REF. R-02-VFD
BANKNOTE RECYCLER
REF. R-05-SPO
NOTE CASHBOX
REF. R-06-CBB
COIN RECYCLER
REF. R-07-SMH
POWER ASSEMBLY BOX
REF. R-08-PWR
COIN CASHBOX
REF. R-2-09-CBC
BANKNOTE ASSEMBLY
REF. R-10-BSC
ANCHORAGE
INTERFACE
REF. R-14-INT
PAY OUT LED
REF. R-18- ED
PAY IN LED
REF. R-17- ED
MOTHERBOARD*
REF. R-2-16-PMB
*(only CK-900V)

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With the aim of providing greater security for your money, each CashKeeper® device has 5 locks
and 3 security levels:
1. Main door access (1 level)
2. Cashboxes access (2 level)
3. Notes cashbox opening (3 level)
4. Coins cashbox opening (3 level)
5. Coins recycler extraction (3 level)
There is the possibility of control the bowlers. For more information about control combinations
and prices, contact your distributor.
NOTE: According to your CashKeeper® version, each level 3 bowlers could be e uals (same key)
or different (one key different per each bowler)
Even in this manual and in all the CashKeeper® relative documentation, if necessary, will be
indicated the level of security that each operation can be committed. For this reason, there is a
special nomenclature to provide this information:
4.
KEYS

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The device must be connected to a powerline with the following characteristics:
Operating voltage: 200 – 240V 50Hz
Maximum consumption: 1.1 A
The fixed installation must be equipped with disconnection power measures.
Keep the device away from water or any other liquids.
Due to the system characteristics and its security, must be optimal condition grounding.
Otherwise, do not use this device.
¡WARNING
GROUNDING
¡¡WARNING, TO MANIPULATE ANY CASHKEEPER COMPONENT,
NEVER SHOULD HAVE POWER NEITHER USB SIGNAL!!
(otherwise you could damage the device on irreversible way)
5.
POWER LINE CHARACTERISTICS

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Follow the instructions to unpack the product (with care, the empty device weight is over 25
Kg!).
Once the device is extracted from the box, make sure that the switch connector (located in the
rear of the device) is in OFF position ( O ) and with the supplied cable, connect it to the electrical
power line (see characteristics on point 5).
CK900
Insert the supplied drivers CD on your computer or use the installation method given by your
distributor.
Now connect the USB cable (A type) to the PC/POS. The system will proceed to the drivers
installation. ATTENTION: USB connexion must be 2.0 compliant.
Once installed, you could already switch the device into ON position (|)
CK900V
Switch the device ON and connect it to your ethernet o directly to the ethernet port of your
POS (depending of the type of POS, is possible that you’d need a cross ethernet cable). The
device has the DHCP active. In case it was necessary, you may change the device ethernet
configuration to make it visible on your LAN.
DHCP: Active
Host name: CashKeeper
Default IP: 192.1 8.1.253
Network mask: 255.255.255.0
Gateway: 192.1 8.1.1
DNS 1: 192.1 8.1.1
DNS 2: 192.1 8.1.1
Host Port: 8001
Office Port: 8002
Security Seed: 100001
6.
START UP

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CashKeeper® has a notes validator (A), a notes recycler (B), a notes cashbox (C), a coins
validator (D), a coins recycler (E), a coins cashbox (F) , a box of coins exit (G) and a display (H).
Once enabled the CashKeeper®, through the software, for the cash reception, you will observe
that the notes entrance mouth (A) will be illuminated in blue, as the coin validator entrance (D).
At this moment, you will be able to enter notes (one by one) through the notes entrance mouth
(A) and coins (in bulk up to 30 coins maximum) by the coins validator entrance (D).
CashKeeper® will validate all the notes, storing the accepted ones into the exchange recycler (B)
or in the cashbox (C) depending on the system requirements. Also, all the coins will be validated,
storing all of them, temporary, on the coins recycler (E). While are being validated notes and
coins, CashKeeper® will inform of the introduced amount on the display (H). The rejected notes
will be returned through the same mouth (A) and the rejected coins will be returned by the coins
exit box (G).
At the payment moment, CashKeeper®, will pay the notes through the mouth (A) and the coins
through the coins exit box (G). While CashKeeper® is dealing a payment, it is not possible to
introduce cash to be validated.
CashKeeper®, at the same moment and on a parallel way of entries and exits, will send
automatically the excess of exchange to the respective cashboxes (C) y (F), as well as a small
portions of coins in case of having to compensate the proportion of those inside the recycler (E).
At the time of the collection, all the exchange or the wished part of it, will be sent to both
cashboxes (C) y (F), keeping all the amount on the secure key cashbox.
7.
USE INSTRUCTIONS

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CashKeeper® is equipped with an anchoring surface to ensure that your device will never be
raised without previously having the keys to access level 1 and level 2.
To extract the interface of the device follow these steps:
a. Open the front door and remove the coins cashbox (see point 9 paragraph a.).
b. Once the coins cashbox is removed, you will find two screws in the two holes of the front
part. Those screws fix the machine to the surface. Remove them.
c. Now, slightly lift the front part of the device and move it forward. Notice that the
anchorage surface appears at the rear.
(Anchorage surface details)
8
.
POSITIONING AND ASSEMBLY OF THE ANCHORAGE SURFACE
Desk anchorage holes
(Threaded) holes for
fixation to the device
Guide and fixation
element to the device

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To place the interface and fix it in the desired surface, follow the attached schema:
View on floor of the anchoring interface
RE
A
R AREA
FRONT AREA

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Below is the procedure of extraction, emptying and replacement of CashKeeper® cashboxes.
a. COINS CASHBOX
1. Use the key to open the cashboxes closing access and remove it
2. Once removed, with a slight movement upwards (2a), pull the cashbox (2b). You
will hear a sound while removing the cashbox indicating its closure, being
unarmed and inaccessible
3. With the key, open the cashbox and extract the coins
4. To rearm the cashbox, open the lid completely (minimum180º) and rearm the
cashbox pushing the side cam towards until hearing 'click'. If the lid is not
completely opened, it is possible that the cashbox cannot be rearmed.
9
.
CASHBOX EXTRACTION AND REPLACEMENT
1
2a
2b
4

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b. BANKNOTE CASHBOX
1. Use the key to open the cashboxes closing access and remove it
2. Take the notes cashbox by the silver shooter and pull
3. On the cashbox base you will find the locker that allows the opening. Open it with
the corresponding key.
4. Finally, to access into the note cashbox, press the lid latch of opening (4a) and
open it (4b).
2
3
4b
4a
1

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a. Coins jam in validator
1. Open the main door and leave aside
2. Raise the upper cover and put the anti-falling locker
3. If in this state you can accede to the reason of the incidence (coin jammed, clip,
screw, etc…) remove it and close again the device.
4. If it is not seen with evidence the jam reason, it might be and internal validator
jams.
5. Unplug the CashKeeper from the powerline (220V) and the USB connection
. Disconnect the connection with the isolation screen and the side connector.
7. Remove the lugs that fix the metal isolation screen.
8. With the lugs out, lift the isolation screen to liberate the validator of his anchor
and, with care, move the set slightly forward and extract it.
9. Verify inside the output channels located at the base of the validator
10. If in this state you can accede to the reason of the incidence coin jammed, clip,
screw, etc…) remove it and replace and reconnect the device.
11. Otherwise, follow the next procedure…
12. Release the metallic screen fixations of the validator, opening the side legs of the
screen (handle it with care)
13. With a screwdriver help (star), remove the two screws that hold the disc lid of the
validator.
7
6
7
6
10
.
ISSUES
MANAGEMENT

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14. Once the screws are removed, lift the disc lid carefully (there is a flexicable below
the lid that could be damaged) roll the disc manually and remove the reason of the
jam.
15. Replace the validator coverage, place the isolation screen over and reinsert the
screws.
1 . Remove the anti-falling locker and close the upper cover
17. Replace the main door and close it

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b. Coins jam in recycler
1. Unplug the CashKeeper from the powerline (220V) and the USB connection
2. Open the main door and leave aside
3. Use the key to open the cashboxes closing access and remove it
4. Pull the coins cashbox, the coins recycler is located behind the coins cashbox
5. With the key, open the locker that will allow you to remove the coin recycler
. Rise the bottom shooter and pull the recycler forward

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7. Remove the recycler lid, by sliding it backwards
8. Remove all the coins from the recycler
9. Firmly turn the inner plate in both directions alternately until you notice that it is
free from obstruction
10. Refill the recycler with the coins
11. Reclose the recycler lid. Make sure that it is properly closed, otherwise, the recycler
will not work
12. Replace the recycler on the support guides and push it until the end
13. Ensure that the coin recycler is located on its site, the bottom latch must be
dropped completely
14. Close the locker device with the key
15. Rearm the coins cashbox and replace it
1 . Replace the cashboxes closing access and close it
17. Replace the main door and close it
18. Plug the CashKeeper to the powerline (220V) and the USB connection

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c. Notes jam in validator
1. Unplug the CashKeeper from the powerline (220V) and the USB connection
2. Open the main door and leave aside
3. Press the lower trigger of the validator head and with one hand holding the base,
with the same hand that presses the trigger, pull the head firmly
4. Open the validator head by sliding the top flange (silver) forward and lifting the lid
5. Remove the jam reason
. Close the head (until it clicks)
7. Place the back of the head on its support
8. Slide the head back until it is securely fastened with the recycler (You should hear
a 'clack' at the moment that is fastened)
9. Replace the main door and close it
10. Plug the CashKeeper to the powerline (220V) and the USB connection

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d. Notes jam in recycler (manual method)
1. Remove the validator head as indicated in the previous point
2. Open the main door and leave aside
3. Disconnect the notes recycler (white top connector)
4. Use the key to open the cashboxes closing access and remove it
5. Loosen the nut that holds the note validator to the chassis
. Slide forward the notes set until you see, by the left side, the ground connection of
the validator chassis (with a faston). Remove the faston.
7. Pull the assembly
8. Place a 5mm ALLEN wrench in the upper output cam shaft lace (diverter)
9. Turn the ALLEN wrench counterclockwise until it stops. ¡¡WARNING!! DO NOT
FORCE the shaft, which could cause ITS breakage.

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10. Remove the ALLEN wrench and put it into the drum shaft
11. Turn the ALLEN key clockwise until the jammed note appears on the exit mouth.
12. Replace the ALLEN wrench in the DIVERTER (cam output) shaft and turn it in a
clockwise direction.