CCOM HN 9200 Troubleshooting guide

Hughes Ka and the iNetVu® 7700 Series Controller
1-877-iNetVu6
www.c-comsat.com
Revision 2.0
March 7, 2017
HN 9400/9460
Dual Ka/Ku-band broadband satellite Router
HN 9200/9260
Dual Ka/Ku Band
HN 9600/9800
Ka broadband satellite Routers with single IFL
cable

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1.1 Safety and Warning Information
For your safety and protection, the following important safety information should be reviewed before
installation, configuration and use of the iNetVu Satellite Platform System and Modem equipment. It is
also recommended to read the manual in its entirety prior to setup and operation.
Warning: The following general safety precautions must be observed during all phases of setup and
operation of this equipment. Failure to comply with these precautions or with specific warnings
elsewhere in this documentation violates safety standards of design, manufacture and intended use of
the equipment. C-COM Satellites Systems Inc. assumes no liability for the customer’s failure to comply
with these requirements.
This situation or practice might result in property or
equipment damage. Ensure Sensor and Motor cables are
connected prior to powering on 7700 Series Controller. Do not
connect or disconnect cables once controller has been
powered on. It is recommended that controller is properly
grounded at all times.

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1.2 System Overview
The iNetVu™Mobile Satellite Internet system is an automatic scanner, polarizer and beam positioning
system for a foldable two-way satellite antenna. It has been designed to automatically find and acquire
the satellite beam and the position based on both a GPS position reading as well as other positioning
parameters. It is targeted for mobile users that require high speed Internet access in remote locations
where cable and DSL do not exist. It provides two-way, high-speed data communications over satellite.
iNetVu™ empowers mobile users with the ability to stop anywhere there is Satellite coverage and
access Internet at broadband speeds. The iNetVu™ Mobile application consists of the iNetVu™ Mobile
software 7710 software (for the 7700 Series Controller)
iNetVu™ Mobile Application
Key Features:
•Automatic re-peak on satellite upon signal loss.
•Automatic dish stow if Mobile Platform moves
•If the vehicle is moved before the dish is stowed, the dish will sense movement and will
automatically begin stowing itself.
•The dish will not transmit unless it is pointed adequately to meet cross-polarization
specifications.
•The system will automatically find any satellite from any point on the Earth within its coverage
area.
•Displays comprehensive information about the satellite, dish, motors, GPS, compass, control
box, and modem.
•Finds the satellite, peaks the signal strength and selects the optimal path to perform the selected
satellite, allowing the customer’s computer to be online as soon as possible
•Simple to install, configure and operate.
1.3 General
All iNetVu™ Mobile Systems have been fully tested with the iNetVu ™ 7710 Controller prior to shipment.
All position feedback; limit sensing, limit switches and motor speeds have been calibrated and preset
prior to shipping. The wave-guide, the boom mounted Radio Transmitter cables and the
Transmission/Receive coaxial cables have all pre-wired. There is no need to re-calibrate the Mobile
Platform unless directed by a C-Com Support Technician.
It is critical that the iNetVu™ Controller stay together with the Mobile Platform it shipped with. You may
refer to the iNetVu™ Shipping Checklist to confirm this.
The iNetVu™ Mobile System has been designed for either roof rack mounting or mounting directly to a
vehicle. The iNetVu ™ Mobile Platform should always be secured to the vehicle.

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1.4 Pre-Configuration Check List
The following items should be completed/known prior to configuring the iNetVu® Mobile System.
Contact the Network Operation Center (NOC) if any of the following items are unknown or if you are
unfamiliar with them.
Prior to installing IMS and configuring your system, verify that you are using the minimum requirements
listed below. C-COM always recommends using the latest version as many fixes and improvements
have been made.
Note: Please contact C-COM if you require more information about modem compatibility as these
may change without further notice.
Service Type HNS Min. Modem Software Min. iNetVu SW/FW Interface
HN 9200 6.10.0.19+ 7.7.5+ HTTP
HN 9400 6.10.0.19+ 7.7.5+ HTTP
HN 9600 6.10.0.19+ 7.7.5+ HTTP
HN 9800 6.10.0.19+ 7.7.5+ HTTP
€IP Address Satellite Modem
€Satellite Coordinate
€DVB Parameters
€Verify Modem Firmware Version is correct with minimal 6.10.0.19 and that the CFG file has only
1 LNB setting in the file. The CFG file and or any other changes must be requested and provided
by the NOC.
Note: CFG file must include SWAP command “InstallationMode=6” this will allow the SWAP
command to work properly and modem signal will be displayed in iNetVu software.
9200/9400 Series
The HN9200 is a dual band Ka/Ku/Ex C-band broadband indoor unit. The HN9200
incorporates advanced modulation to deliver high speed connectivity for bandwidth intensive
applications at an affordable price. The HN9400 is a new generation dual Ka/Ku/Ex C-band
satellite router that incorporates advanced LDPC coding allowing for high throughput
bandwidth. HN9400 supports upstream burst rates of 3.2 Mbps.
9600/9800 Series
The HN9600 modem is a Ka-band high performance satellite router with a single Intra Facility
Link (IFL) cable, while the HN9800 is a new generation broadband router designed for high
throughput satellite applications which incorporate advanced LDPC coding and other
advanced features. The HN9800 features a single IFL interface link to the outdoor unit
providing high performance DVBS2 channels.
See Hughes Manuals for more info and modem specifications.

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Set computer IP to 192.168.0.2(only for this verification step otherwise pc IP
should be set to 192.168.0.3) to access modem system control center. See
section 1.3 for more details on how to set pc IP. Difference between modem IP
and PC IP should be A.B.C.D+1.
Connect network cable to Lan 1 on modem side and the other to your pc.
Open a web browser, type 192.168.0.1 in the address bar.
Click on “System Info” icon to see Modem information.

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1.5 System Wiring with Hughes (HN_KA) Service
1.6 USB Interface Connection – System Wiring with Splitter
USB Interface System Wiring Diagram
*Recommended for proper grounding of iNetVu®systems.
Ensure Control Cable, including RX and TX cables are
connected prior to powering on 7710 Controller.
RX
TX
RX IN
SAT IN
Control Cable
RG6 Coaxial Cable
USB Cable
Power Cable
Network Cable
SAT OUT
HN 9200/9400
GPS /Glonass
Antenna
iNetVu® 7710
Controller
Control Cable
*Ground
protection
External
grounding
connection
90 - 264VAC
!
iNetVu® 7720
Remote Drive
Module
iNetVu® Fly 98H
USB Cable

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1.7 Network Interface Connection – Hughes (HN_KA) System Wiring
Network Interface System Wiring Diagram. LNB Powered from 7710 Controller.
Ensure Control Cable, including RX and TX cables are
connected prior to powering on 7710 Controller.
RG6 Coaxial Cable
Network Cable
Power Cable
Control Cable
USB Cable
SAT IN
HN 9200/9400
LAN A
24 VDC Input
(option)
CONTROL
CABLE
TX
SAT OUT
iNetVu® 7720
Remote Drive
Module
iNetVu® 7710
Controller
90 - 264VAC
!
GPS /Glonass
Antenna
*Ground
protection
External
grounding
connection
RX
iNetVu® Fly 98H

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1.8 Network Interface Connection – (HN_KA) 9600/9800 System Wiring
Network Interface System Wiring Diagram for Hughes 9600/9800 Modems. USB can also be used for PC
communication
Ensure Control Cable, including RX and TX cables are
connected prior to powering on 7710 Controller.
RG6 Coaxial Cable
Network Cable
Power Cable
Control Cable
USB Cable
HN 9600/9800
LAN A
24 VDC Input
(option)
CONTROL
CABLE
TX
iNetVu® 7720
Remote Drive
Module
iNetVu® 7710
Controller
90 - 264VAC
!
GPS /Glonass
Antenna
*Ground
protection
External
grounding
connection
iNetVu® Fly 98H
USB

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1.9 Initial Controller Configuration and Verification Test with Hughes
9200/9260/9400/9460/9600&9800 Modem(s)
Once the system wiring with the Hughes modem is setup and the network configuration on your PC is
configured, you are required to configure the system parameters for the following before satellite
acquisition:
€Install iNetVu® software if not already installed, see 7700 Series Controller Manual for
installation details.
€Communication Method between IMS and iNetVu® Controller.
€Satellite Name, Longitude, and Transmit Polarization
€Modem/VSAT Communication Parameters
The 7710 Controller may be configured via the Software Application / Web Interface / LCD interface.
Only one is necessary for complete configuration.
€iNetVu® Software Application (preferred method)
€First time user should use the iNetVu Wizard which is imbedded into the iNetVu software for
guidance in configuring your system.
USB Connection
Ethernet Connection
€iNetVu® Web Interface
Ethernet Connection
€iNetVu® 7710 Front Panel
USB drivers must be installed for USB connection method. The configuration process is only required to
be done once as long there are no change in satellite, service, modem, or platform parameters.

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1.10 Tips and Recommendations
€The user has the option to search for satellite using the following methods depending on what is
available to you:
DVB search and or Reference Satellite Using a Known DVB Carrier
RF search
Beacon receiver
The recommended method of satellite search is DVB using DVB-S/S2, followed by DVB
reference satellite search with RF search being the last option of choice. If using RF search, a
valid RF frequency must be entered and is highly recommended; this can be the service
frequency or any other valid RF frequency from a known carrier (preferably taken from Modem
parameters)
Search Method
€DVB or RF search are selectable from the drop down window. DVB will search directly on DVB-
S1 or DVB-S2 carrier and lock on it. This is the option of choice to use when searching for
satellite. RF option will allow the user to base satellite searching and peaking strictly on RF
instead of DVB.
This method of searching could be used when the user is having a hard time finding the
transponder data for a specific satellite, or if no transponder data exists. The controller will then
peak on the modem signal when the satellite is found. RF search should be used as a last resort
after DVB and or DVB with reference satellite because search time is much longer.
€The Reference Satellite option is useful when the user cannot find a DVB transponder on the
desired target satellite. The user may select a reference satellite with a known DVB
Transponder. The iNetVu®System will lock onto the reference satellite, and then pivot from that
point to the desired target satellite, and peak on the modem signal. Does not work if search
method selected is RF Search.
€Beacon Receiver is used to lock onto a satellite without the use of a modem.
Compass Issues?
If you are in an area where there is magnetic interference or the compass readings are incorrect, it is
recommended to select Full Search which will also override the compass.
Full Search
Override Compass
Selecting Full Search will auto select Override Compass and set the AZ Search Window to 180 or
any other value depending on the Platform type. This value can be overridden to a more desirable
range. Override Compass can be selected without selecting Full Search but this does not hold
true for the vice-versa.
Refer to Controller User Manual for more information on using the iNetVu Controller and
options associated with your system.

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1.11 Software Setup and Initial Configuration Procedure with Hughes
9200/9260/9400/9460/9600&9800 Series Modems
1. If you are using the network interface to communicate with the 7710 Controller, set the
PC/Notebook to the same network as the 7710 Controller. (If you are using the USB interface,
you may skip to the Software Installation)
2. Open Network and Sharing Center\Network
Connections, right-click your network card, and select
Properties.
3. Select Internet Protocol Version 4 (TCP/IPv4) and click
Properties.
4. Select Use the following IP address.
Set your PC to the same subnet as the 7710 Controller.
PC IP: 192.168.0.3
7710 IP: 192.168.0.2
Subnet Mask: 255.255.255.0 (Modem/Router
Dependent)
Gateway: 192.168.0.1 (Router/Modem IP)
Set the DNS IP Addresses if required.

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5. Set the 7710 Controller to the same network as the PC and VSAT Modem.
*Note: The controller IP should be set in the controller through the LCD interface prior to entering
it into the software tool for proper PC to Controller Communication through network interface.
(USB Interface users may skip this step)
To Configure the IP address on the controller, you must navigate to the CONF menu using the
LCD Interface. (Default password “password”)
a. Navigate to the “IP” menu and press the “ENTER” button.
b. Press the ‘↑’ button to allow for modification on the C_IP field and set the IP address
of the controller. For example, if the Modem/Router IP is 192.168.0.1 then the
controller IP could be set to 192.168.0.2. Press the “ENTER” button once the change
is complete.
c. Press the “Exit” button twice to exit out of the configuration menu. When prompted if
you would like to save configuration, press the ‘↑’ button to select “Y” (yes) and press
“Enter”.
d. Click the “reset” button on the controller.
You may view the 7710 Controller IP from the LCD interface via – MONITOR IP(C_IP)
SAT MDM EL AZ PL GP
MT CC P
W
SG IP SR
C_IP: 192.168.000.002
M IP: 192.168.000.001

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1.12 Software Installation
Please Note: Do not connect the Controller via USB until the drivers and software have been
installed.
1. If you are installing from the USB flash drive or have downloaded from the C-COM FTP, run the
iNetVu7710Setup.exe file.
2. Install the FTDI USB Driver and continue through the Installation Wizard.
3. Install the iNetVu 7710 Software and close when complete.
4. Now connect the Controller to the PC using the provided USB cable.
5. You have successfully installed the 7710 iNetVu Drivers and Software. Exit the setup wizard.
6. You can now run the iNetVu Mobile 7710 software from the shortcut on your desktop.

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1.13 iNetVu Setup Wizard
1. The first screen you will see is the new iNetVu Setup Wizard. You can choose to continue using
the wizard or click NO to proceed to the iNetVu Mobile 7710 software.
NOTE: It is recommended that you continue to the iNetVu Setup Wizard and confirm all
required information is correct. Please select “Do not show this message again” so this pop-up
will not appear after you have completed the initial Controller setup.
2. If the controller firmware does not match you will be prompted to update.

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3. Follow the on-screen instructions to update the controller firmware. Once complete the wizard
will resume.

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4. Configure the Platform Type, Version and Serial No. If no changes are needed press “Next” to
continue.
Platform
Type: Antenna Model
Version: Antenna Version
Serial No: Antenna Serial Number
It is important that this information be correct or will result in undesired antenna behavior.

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5. Complete the Service Information section, set to HN_KA as the Service Type. Select the
Interface method you wish to use and configure accordingly. Mouse over each selection for a
detailed description. After changes, have been made please click “Next” to continue.
Service Information
Type: HN_KA
Interface: HTTP (how the Controller will communicate with the Modem)
Modem Configuration
IP Address: Enter the Modem IP Address
Freq(KHz): Modem Frequency (Auto)
Sym(s): Modem Symbol Rate (Auto)
DVB Type: Modem Carrier Type (Auto)
RX/TX: Modem Carrier Polarity (Auto)
Longitude: Modem Satellite Long (Auto)
LNB 22KHz Tone: Allow for acquisition with LNBs that switch frequency ranges by adjusting
the 22 KHz tone
Controller TCP/IP Settings
IP Address: Controller IP Address
Subnet Mask: Controller Subnet Mask
Default Gateway: Controller Gateway (Modem or Router)

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6. Click Finish to complete the setup.
7. Once completed you will be able to save changes by selecting Yes, or select No to return to the
previous screen to make additional changes.
8. Congratulations you have configured your iNetVu Controller. You can now find satellite by
pressing the FIND SAT button from the front panel or by launching the iNetvu Software.
*For more detailed information on the iNetVu® 7710 Controller Software, refer to the iNetVu® 7710
Controller Manual