CCOM iNetVu 755 User manual

2015
Revision 3.0
C-COM Satellite Systems
5/25/2015
iNetVu New Generation Ka-Band
Troubleshooting Guide

iNetVu New Gen Troubleshooting Guide
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Copyright © 2010. All rights reserved. C-COM Satellite Systems Inc.
This document contains information, which is protected by copyright. All rights reserved.
Reproduction, adaptation, or translation without prior written permission is prohibited, except
as followed under the copyright laws.
Both the iNetVu™ and C-COM names and logos are registered trademarks of C-COM
Satellite Systems Inc.
Intel® Pentium is a registered trademark of Intel Corporation. Microsoft, Windows, Windows
NT and MapPoint are registered trademarks of Microsoft Corporation.
All other product names mentioned in this manual may be trademarks or registered
trademarks of their respective companies and are the sole property of their respective
manufacturers.

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FCC and INDUSTRY CANADA INFORMATION TO THE USER:
The FCC and Industry Canada have imposed the following conditions when operating,
installing and deploying iNetVu™ Mobile Earth Stations and is mandatory for all installations
made within the Continental United States and Canada as well as Hawaii, Alaska, Puerto
Rico, the U.S. Virgin Islands and other U.S. Territories. The FCC requires that a certified
installer perform the installation. It is also strongly recommended that a qualified professional
RV dealer/installer mount the system on your vehicle. These conditions are also required by
C-COM for all other installed locations.
All iNetVu™ Mobile earth station installers must be C-COM Certified, and must have
specifically acknowledged the requirements for iNetVu™ Mobile installations, which are as
follows:
“Installation” is the physical mounting and wiring of the Satellite provider’s earth station
on a vehicle or other stationary site in order to prepare for correct operation. Only Certified C-
COM iNetVu installers may perform the installation and removal of an iNetVu™ Mobile
system.
“Deployment” means the raising, pointing and orienting of the earth station to the
communicating satellite, every time it is raised from a stowed position for use. The
deployment of an iNetVu™ Mobile system must only be done by a trained installer or by a
consumer using the deployment software.
Installers shall install the iNetVu™ systems only in locations that are not readily accessible to
children and in a manner that prevents human exposure to potential radiation hazards.
For large vehicles with roof mounts, the height of the bottom lip of the earth station when fully
deployed must be at least six feet above the ground at all times, or six feet above a
surrounding surface which a person may easily access.
If a roof access ladder or any other means of access to the roof is installed on the
vehicle, then the ladder or access must be blocked by a suitable rope or other barrier while
the earth station is deployed or in operation. The installer must provide this rope or barrier
directly to the end user at the time of installation and advise the user to use it at all times
when the earth station is deployed or in operation. Warning signs shall also be provided by
the installer to the end user to be posted on the rope or other barrier warning all persons not
to attempt to access the roof of the vehicle while the earth station is deployed or in operation.
Warning signs shall be posted at prominent locations on the earth station informing all
persons of the danger of harmful radiation from the earth station while it is deployed or while
in operation.
The iNetVu™ Mobile system may only be operated when the vehicle is stationary.
The installer must inform the end user that the vehicle must be stabilized during the
transmission, to prevent movement of the vehicle for any reason, including movement of
persons on or off the vehicle, or high winds. The installer shall advise the end user how to
appropriately stabilize their vehicle.
Installers shall be liable for all damages if they fail to comply with the above mandatory
conditions. This includes, but is not limited to damages caused by improper installation or
due to the failure to provide required information to the end user.

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Installers and end users will be deemed directly liable for any damages resulting from either
of their failure to comply with the above rules. These rules are meant to ensure that
extraordinary precautions and measures are used to prevent satellite interference or
exposure to harmful radiation. C-COM reserves the rights to immediately suspend without
liability or previous notice the operation of the earth station upon detection of a deviation
from its installation or operational requirements until the deviation is corrected. In addition, C-
COM reserves the right to suspend or cancel the Installer Certificate of any installer that has
not fully complied with these installation requirements.
Further, the installer and end user may be directly liable for any damages resulting
from any change undertaken by either of them. Including but not limited to, any modification of
any part of the hardware, software, specific operational frequencies, the authorized satellite,
or the size or other characteristics of the earth station supplied to them by C-COM or C-
COM’s authorized representatives.
Note 1:
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with this instruction manual, may cause harmful
interference with radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio / TV technician for help.
Note 2:
This Class B digital apparatus complies with Canadian ICES-003.

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C-Com Satellite Systems Global Headquarters
2574 Sheffield Road
Ottawa, Ontario, Canada
K1B 3V7
Phone: [phone]
Fax: [phone]
General Inquiries:
[e-mail]
Dealer Information:
[e-mail]
Support Services:
[e-mail]
Phone: [phone] OPT3
Toll Free: 1-877-463-8886 OPT3
Monday – Friday, 8:30am – 6:00pm EST
After Hours Support:
Tel: [phone]
Toll Free: 1-800-233-0218
Monday – Friday, 6:00pm – 9:00pm EST
Weekends and Canadian Holidays
8:30am – 9:00pm EST

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Table of Contents
INTRODUCTION ......................................................................................................................8
7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE ...............................................9
UNINSTALLING THE CURRENT SOFTWARE .................................................................................10
INSTALLING THE 7000 SERIES CONTROLLER SOFTWARE VERSION 7.5.8.....................................11
THE INETVU SETUP WIZARD....................................................................................................14
VERIFYING THE UPGRADE COMPLETED SUCCESSFULLY .............................................................19
JAM ERRORS........................................................................................................................20
ERROR 0X9006 -EL JAM ERROR.............................................................................................21
1. If the Mobile Platform doesn’t physically move...........................................................21
2. If the Mobile Platform physically moves but the angle doesn’t change.......................23
ERROR 0X9007 -AZ JAM ERROR ............................................................................................26
1. If the Mobile Platform doesn’t physically move...........................................................26
2. If the Mobile Platform physically moves but the angle doesn’t change.......................28
OVER CURRENT PROTECTION...........................................................................................31
0X9003 --- EL OVER CURRENT................................................................................................32
0X9004 --- AZ OVER CURRENT................................................................................................32
SENSOR ERRORS ................................................................................................................33
ERROR 0X8911 -SENSOR ERRORS .......................................................................................34
SENSOR CABLE AND INTERNAL HARNESS CONTINUITY TEST FOR EL TILT....................................35
SENSOR CABLE AND INTERNAL HARNESS CONTINUITY TEST FOR AZ ENCODER...........................37
COMPASS..............................................................................................................................39
COMPASS VALUE IS NOT ACCURATE..........................................................................................40
RESTORING THE COMPASS......................................................................................................41
GPS........................................................................................................................................42
ERROR 0X8914 -GPS FAILED..............................................................................................43
STOW.....................................................................................................................................45
ERROR 0XA003 /0XA006 -STOW FAILED..............................................................................46
Step 1: Testing the Limit Switch.........................................................................................47
Step 2: Testing the Wiring Harness....................................................................................48
Step 3: Testing the Sensor Cable......................................................................................48
Step 4: Testing the 7000 Controller....................................................................................49
ERROR 0X8010 -CAN'T STOW (EL LIMIT)..............................................................................50
Step 1: Testing the Limit Switch.........................................................................................51
Step 2: Testing the Wiring Harness....................................................................................51
Step 3: Testing the Sensor Cable......................................................................................52
Step 4: Testing the 7000 Controller....................................................................................53

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RF SIGNAL LOSS..................................................................................................................54
ERROR 0X8915 -RF IS TOO LOW OR TRIA IS NOT BEEPING...........................................55
RF Signal Not Being Detected (Single IFL Cable Setup)...................................................56
RF Signal Not Being Detected (Dual IFL Cable Setup)......................................................58
MODEM..................................................................................................................................61
ERROR 0X8801 -NO MODEM COMMUNICATION......................................................................62
CANNOT FIND SATELLITE...................................................................................................64
HOW THE INETVU SEARCH METHOD WORKS ............................................................................67
APPENDIX1: FASTENER TORQUE TABLE .......................................................................68

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INTRODUCTION
About This Manual
This manual explains how to troubleshoot common errors on the iNetVu™ Mobile System 755
and 985. An electronic version of this manual is available on the C-COM FTP and Knowledge
Base.

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7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE
Quick Tip:The software and firmware versions must match for normal operation.
Minimum Requirements to run IMS Software
IMS Version
RAM
Processor Clock
Disk Space
Microsoft .NET Version
7.5.8 + 1 GB 2.0 GHZ 100 Megs Of Free Space
.
NET Framework 3.5

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Uninstalling the Current Software
Note: This method describes the steps for upgrading to 7.5.8
1. Ensure the iNetVu software is not running. If it is, right click the icon on the bottom right of the
screen and exit. As shown below.
2. Go to the Windows Control Panel and uninstall the iNetVu Mobile 7000 software.

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Installing the 7000 Series Controller Software Version 7.5.8
Please Note: Do not connect the Controller via USB until the drivers and software have been installed
1. If you are installing from the USB flash drive or have downloaded from the C-COM FTP, run
the iNetVu7000Setup.exe file.
2. Install both the USB and FTDI USB Drivers.
3. Install the USB Driver and close when completed.

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4. Install the FTDI USB Driver and close when completed.
Click “Extract”
Click “Next” Click “Finish”
5. Install the iNetVu 7000 Software and close when completed.
6. Connect the Controller using the provided USB cable. Windows Vista and 7+ users, the
drivers should install automatically without any further user action.

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7. Windows XP users will have to follow the new hardware wizard and let windows automatically
install the drivers.
Select “No, not this time” Select “Install the software automatically”
Click “Continue Anyway” Click “Finish”
8. You have successfully installed the 7000 iNetVu Drivers and Software. Exit the setup wizard.
9. You can now run the iNetVu Mobile 7000 software from the shortcut on your desktop.
10. If this is an upgrade we must update the Controller Firmware. Pease use the setup wizard on
the next page to continue.

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The iNetVu Setup Wizard
1. The first screen you will see is the new iNetVu Setup Wizard. You can choose to continue
using the wizard or click NO to proceed to the iNetVu Mobile 7000 software.
NOTE: It is recommended that you continue to the iNetVu Setup Wizard and confirm all
required information is correct.
2. If the controller firmware does not match you will be prompted to update.

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3. Follow the on screen instructions to update the controller firmware. Once complete the wizard
will resume.

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4. Configure the Platform Type. If no changes are needed press “Next” to continue.

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5. Configure the Service Information (Modem). If no Modem is to be used please select NA. If no
changes are needed press “Next” to continue.

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6. Configure the Satellite Parameters. If no DVB Carrier is to be used you must select RF Search.
If no changes are needed press “Next” to continue.
7. Once complete Press Yes to continue or No to go back and make changes.

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8. Now that the controller has been configured, launch the software again selecting NO to
continue to the iNetVu Mobile 7000 Controls Screen. You may also wish to stop this prompt
from reappearing.
Verifying the Upgrade Completed Successfully
9. From the Controls screen, right click and select “About”. Verify both Software and Firmware
versions are identical.

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JAM ERRORS
Quick Tip:The key to troubleshooting a Jam Error is to determine whether this is a Sensor or
Mechanical failure.