Cellphone-Mate SureCall Force-5 User manual

User Manual
Multi-Band Linear Amplifier
FORCE-5
Cellphone-Mate, Inc.
FORCE-5 (07/12) v1.1
Patent Pending
Technical Support:
888.365.MATE (6283) phone
510.996.7250 fax
www.surecall.com
NOTICE: The manufacturer's rated output power of this equipment is for single-carrier operaon. For situaons when mulple carrier signals are present,
the rang must be reduced by 3.5 dB, especially where the output signal is reradiated and can cause interference to adjacent-band users.
This power reducon is to be by means of input power or gain reducon and not by an aenuator at the device output.
ENTERPRISE RECEPTION SOLUTION
Upli nk Freq. Ra nge (MHz) 698-716/776-787/824-849/1710-1755 /1850-1910
Down Freq. Ra nge (MHz) 728-746/746-757/869-894/2110-2155/1930-1990
Supported Sta nda rds CDMA, GSM, UMTS, WCDMA, HSPA(+), EVDO, EDGE, LTE
Ga i n Adjus tme nt Ra nge 31dB
Si gnal Gai n Depends On Model
Inp ut/Output Impe d a nce 50Ω
Nois e Figure 5dB
VSWR ≤2.0
AC Power Tra ns forme r 110VAC,60Hz I N / 18VDC OUT
Cabl e CM400 or LMR400
Power Cons ump on <65W
Di me ns i o ns 14.5” x 11” x 3.5”
We i ght 19.5 lb
FORCE-5 5 Band Amplifier
This manual applies to all FORCE-5 models.

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. i
- - - - - - - - - - - - - - - 1
1.1 - Package Contents - - - - - - - - - - - - - - - - 1
1.2 - Features & Benefits - - - - - - - - - - - - - - - 2
- - - - - - - - - - - 2
1.4 - How It Works - - - - - - - - - - - - - - - - - - - 3
1.5 - About This Manual - - - - - - - - - - - - - - 4
CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 5
2.1 - Safety Warnings 5 - - - - - - - - - - - - - - - - -
CHAPTER 3: Planning - - - - - - - - - - - - - - - - - - 7
3.1 - Overview - - - - - - - - - - - - - - - - - - - - - - 7
3.2 - Exterior Antenna - - - - - - - - - - - - - - - - - 8
3.3 - Interior Antennas - - - - - - - - - - - - - - - - 9
- - - - - - - - - - - - - 10
- - - - - - - - 13
- - - - - - - - - - - - - - - 14
3.7 - Accessories - - - - - - - - - - - - - - - - - - - - 15
- - - - - - - - - - - - - - - 16
- - - - - - - - - - - 16
- - - - - - - - - - - - - - - - -16
4.3 - Exterior Antenna - - - - - - - - - - - - - - - -16
4.4 - Internal Antennas - - - - - - - - - - - - - - - 17
- - - - - - - - - - - 19
- - - - - - 20
5.1 - DIP Switches and Lights - - - - - - - - - - -20
- - - - - - - - - - - - - -22
5.3 - Powering on the Amplifier - - - - - - - - -22
- - - - - - - - - - - - - - - - - - - - - - - 24
- - - - - - - - - - - 24
- - - - - - - - - - - - -25
CHAPTER 6: Warranty - - - - - - - - - - - - - - - - - 27
6.1 - Warranty Periods - - - - - - - - - - - - - - - -27
- - - - - - - - - - - -28
- - - - - - - - - - - - -30
- - - - - - 31
- - - - - - - - - - - - - - - - - - - 31
Table of Contents

Force-5(CM5000) Amplifier - Installa
ii Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
Copyright & Trademark Informa
THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATION
FOR YOUR CELLPHONE-MATE, INC (CMI) AMPLIFIER. CMI RECOMMENDS THAT YOU SAVE THIS MAN-
UAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS PRODUCT.
Copyright © 2012 by Cellphone-Mate, Inc. All rights reserved. SureCall is a registered trademark and
Cellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarks
are the property of their r ve owners.

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 1
This chapter introduces the Force-5
(CM5000) Amplifier and this manual.
Read this enre manual before
proceeding with the installaon.
This manual applies to all Force-5
(CM5000) models.
1.1 - Package Contents
Your amplifier box contains the following items:
• Force-5 (CM5000) amplifier.
•Mounng kit (not shown).
•DC power supply (not shown).
•Wall anchors (not shown).
CHAPTER 1: Introducon

Force-5(CM5000) Amplifier - Installa
2Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
1.2 - Features & Benefits
The Force-5 amplifier offers the following fea-
tures and benefits:
•Powerful in-building amplifier with 31dB of
adjustable gain level.
•Extends cellular signals in areas with poor cov-
erage due to geographical loca and/or
building design.
•Suitable for large areas up to about 80,000
square feet depending on outside signal
strength and carrier frequency.
•Sophis cated power control maintains maxi-
mum output power at 3 wa s EIRP.
•Automa oscilla det and protec-
system powers down the amplifier to pre-
vent harmful radio interference.
tems Needed
The Force-5 amplifier
requires the following
components for
a complete installa
•
•Lightning protector
(CMLP).
•Cable spli er if install-
ing antennas.
External antenna (such
at the CM288W omni
by Cellphone-Mate,
Inc.)

CHAPTER 1: Intr
Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 3
•Sufficient CM400 ultra
low loss interior/exte-
rior cable of 50 ohm.
•
•Grounded surge sup-
pressor for DC power
supply.
1.4 - How It Works
The Force-5 amplifier boosts cellular signals from
the nearest tower to phones in a building and
from those phones back to the tower to compen-
sate for weak r caused by distance,
topography, building structure, and/or other rea-
sons. The amplifier receives the signal from an
outside antenna, amplifies that signal, and then
rebroadcasts it via the interior antenna(s) where it
is picked up by cellular phones, modems, and data
cards. The interior antennas also pick up signals
from cellular devices and pass them to the ampli-
fier. The amplifier boosts these signals and passes
them to the exterior antenna for rebroadcast back
to the tower.
as the CM222W,
CM223 or CM224
and/or CM248W flat
panel by Cellphone-
Mate, Inc.)
W
W

Force-5(CM5000) Amplifier - Installa
4Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
•Intr This chapter introduces the
Force-5 amplifier and this manual.
•Safety: This chapter contains important safety
informa
• Planning: This chapter describes how to plan
your installa for best results.
•Installa This chapter describes how to
install the amplifica system.
•Warranty: This chapter contains warranty
informa for your amplifica system.
•Regulatory Informa This chapter contains
important regulatory agency informa
Lists of items or points to consider that need not
be performed in order appear in bullet format:
•Item 1
•Item 2
Procedures that must be followed in a specific
order appear in numbered steps:
1. Perform this step first.
2. Perform this step second.
This manual also contains important safety infor-
ma and ins in specially forma ed
callouts with accompanying graphic symbols:
WARNING: WARNINGS INDICATE THE
POSSIBILITY OF PERSONAL INJURY.
CAUTION: WARNINGS INDICATE THE
POSSIBILITY OF EQUIPMENT DAMAGE
RADIO INTERFERENCE, ETC.
Note: Notes provide helpful inf
1.5 - About This Manual
This manual contains the following informa

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 5
This chapter contains important
safety information designed to pre-
vent personal injury, equipment mal-
function, and/or radio interference.
You are responsible for ensuring a
safe installation.
2.1 - Safety Warnings
• You are responsible for knowing and following
all applicable codes and regulations and for
obtaining all required permits and inspections.
• Follow all safety precautions contained in this
Installation Manual.
• The installation process may require working
in high locations such as roofs and/or ladders.
Follow applicable safety regulations and best
practices to avoid falling. Take care not to drop
objects off any high area. Cordon off ground
areas directly below roof or ladder work when
possible.
• Always use appropriate personal protective
equipment such as goggles, gloves, hard hat,
etc. as needed and as required.
WARNING: FAILURE TO EXERCISE CAU-
TION WHEN WORKING IN HIGH AREAS
COULD CAUSE A FALL AND PERSONAL
INJURY.
CHAPTER 2: Safety

Force-5(CM5000) Amplifier - Installa
6Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
•Some components may be heavy and/or
bulky. Always use proper and carrying
techniques when handling components, espe-
cially when working on a ladder, roof, or other
area with a fall hazard.
•
•Always use a properly installed Cellphone-
Mate lightning protector between the exterior
antenna and the amplifier.
CAUTION: FAILURE TO PROPERLY
INSTALL A LIGHTNING PROTECTOR CAN
RESULT IN DAMAGE TO THE AMPLIFIER,
ANTENNAS, AND WIRING.
•Always power offthe amplifier before working
on the roof of the building or anywhere in
close proximity to the external antenna.
•Allow at least 24 inches (60cm) of separa
between interior antennas and humans or ani-
mals.
•Allow at least 24 inches (60cm) of separa
between exterior antennas and all persons.
•Comply with all antenna separa require-
ments to prevent signal oscilla
CAUTION: SIGNAL OSCILLATION CAN
CAUSE RADIO INTERFERENCE WITH
CELLULAR TOWERS AND RESULT IN
CIVIL AND/OR CRIMINAL PENALTIES.
when determining the mounng locaon of the
rooop donor antenna, look for any other
antennas that may be present and determine
what they are for. If there is any type of RF
enhancement system present in the building or
any carrier antennas on the roof a full spectrum
analysis will need to be performed before.

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 7
This chapter describes how to plan
your amplifier installa including
how to determine the best loca
for the inside and outside antennas.
3.1 - Overview
The general amplifier installa process follows
these steps:
1. Decide where to mount the exterior antenna.
This will generally be on the wall or roof of the
building in the loca with the strongest sig-
nal. You will need to decide whether to use an
omnidir antenna mounted v cally
or a Yagi direconal antenna pointed at
the cellular tower (line of sight). You must
also consider aaching a grounded lightning
protector between the exterior antenna and
the amplifier.
2. Decide where to mount the interior
antenna(s), being sure to take separa
requirements into account. In general, long
narrow spaces will benefit most from direc-
flat-panel antennas while more square
spaces will benefit more from omnidir
dome antennas.
3. Decide where to mount the amplifier. This
should be in a secure indoor loca near a
grounded power source.
CHAPTER 3: Planning