Cellphone-Mate SureCall Force-5 User manual

User Manual
Multi-Band Linear Amplifier
FORCE-5
Cellphone-Mate, Inc.
FORCE-5 (07/12) v1.1
Patent Pending
Technical Support:
888.365.MATE (6283) phone
510.996.7250 fax
www.surecall.com
NOTICE: The manufacturer's rated output power of this equipment is for single-carrier operaon. For situaons when mulple carrier signals are present,
the rang must be reduced by 3.5 dB, especially where the output signal is reradiated and can cause interference to adjacent-band users.
This power reducon is to be by means of input power or gain reducon and not by an aenuator at the device output.
ENTERPRISE RECEPTION SOLUTION
Upli nk Freq. Ra nge (MHz) 698-716/776-787/824-849/1710-1755 /1850-1910
Down Freq. Ra nge (MHz) 728-746/746-757/869-894/2110-2155/1930-1990
Supported Sta nda rds CDMA, GSM, UMTS, WCDMA, HSPA(+), EVDO, EDGE, LTE
Ga i n Adjus tme nt Ra nge 31dB
Si gnal Gai n Depends On Model
Inp ut/Output Impe d a nce 50Ω
Nois e Figure 5dB
VSWR ≤2.0
AC Power Tra ns forme r 110VAC,60Hz I N / 18VDC OUT
Cabl e CM400 or LMR400
Power Cons ump on <65W
Di me ns i o ns 14.5” x 11” x 3.5”
We i ght 19.5 lb
FORCE-5 5 Band Amplifier
This manual applies to all FORCE-5 models.

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. i
- - - - - - - - - - - - - - - 1
1.1 - Package Contents - - - - - - - - - - - - - - - - 1
1.2 - Features & Benefits - - - - - - - - - - - - - - - 2
- - - - - - - - - - - 2
1.4 - How It Works - - - - - - - - - - - - - - - - - - - 3
1.5 - About This Manual - - - - - - - - - - - - - - 4
CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 5
2.1 - Safety Warnings 5 - - - - - - - - - - - - - - - - -
CHAPTER 3: Planning - - - - - - - - - - - - - - - - - - 7
3.1 - Overview - - - - - - - - - - - - - - - - - - - - - - 7
3.2 - Exterior Antenna - - - - - - - - - - - - - - - - - 8
3.3 - Interior Antennas - - - - - - - - - - - - - - - - 9
- - - - - - - - - - - - - 10
- - - - - - - - 13
- - - - - - - - - - - - - - - 14
3.7 - Accessories - - - - - - - - - - - - - - - - - - - - 15
- - - - - - - - - - - - - - - 16
- - - - - - - - - - - 16
- - - - - - - - - - - - - - - - -16
4.3 - Exterior Antenna - - - - - - - - - - - - - - - -16
4.4 - Internal Antennas - - - - - - - - - - - - - - - 17
- - - - - - - - - - - 19
- - - - - - 20
5.1 - DIP Switches and Lights - - - - - - - - - - -20
- - - - - - - - - - - - - -22
5.3 - Powering on the Amplifier - - - - - - - - -22
- - - - - - - - - - - - - - - - - - - - - - - 24
- - - - - - - - - - - 24
- - - - - - - - - - - - -25
CHAPTER 6: Warranty - - - - - - - - - - - - - - - - - 27
6.1 - Warranty Periods - - - - - - - - - - - - - - - -27
- - - - - - - - - - - -28
- - - - - - - - - - - - -30
- - - - - - 31
- - - - - - - - - - - - - - - - - - - 31
Table of Contents

Force-5(CM5000) Amplifier - Installa
ii Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
Copyright & Trademark Informa
THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATION
FOR YOUR CELLPHONE-MATE, INC (CMI) AMPLIFIER. CMI RECOMMENDS THAT YOU SAVE THIS MAN-
UAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS PRODUCT.
Copyright © 2012 by Cellphone-Mate, Inc. All rights reserved. SureCall is a registered trademark and
Cellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarks
are the property of their r ve owners.

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 1
This chapter introduces the Force-5
(CM5000) Amplifier and this manual.
Read this enre manual before
proceeding with the installaon.
This manual applies to all Force-5
(CM5000) models.
1.1 - Package Contents
Your amplifier box contains the following items:
• Force-5 (CM5000) amplifier.
•Mounng kit (not shown).
•DC power supply (not shown).
•Wall anchors (not shown).
CHAPTER 1: Introducon

Force-5(CM5000) Amplifier - Installa
2Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
1.2 - Features & Benefits
The Force-5 amplifier offers the following fea-
tures and benefits:
•Powerful in-building amplifier with 31dB of
adjustable gain level.
•Extends cellular signals in areas with poor cov-
erage due to geographical loca and/or
building design.
•Suitable for large areas up to about 80,000
square feet depending on outside signal
strength and carrier frequency.
•Sophis cated power control maintains maxi-
mum output power at 3 wa s EIRP.
•Automa oscilla det and protec-
system powers down the amplifier to pre-
vent harmful radio interference.
tems Needed
The Force-5 amplifier
requires the following
components for
a complete installa
•
•Lightning protector
(CMLP).
•Cable spli er if install-
ing antennas.
External antenna (such
at the CM288W omni
by Cellphone-Mate,
Inc.)

CHAPTER 1: Intr
Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 3
•Sufficient CM400 ultra
low loss interior/exte-
rior cable of 50 ohm.
•
•Grounded surge sup-
pressor for DC power
supply.
1.4 - How It Works
The Force-5 amplifier boosts cellular signals from
the nearest tower to phones in a building and
from those phones back to the tower to compen-
sate for weak r caused by distance,
topography, building structure, and/or other rea-
sons. The amplifier receives the signal from an
outside antenna, amplifies that signal, and then
rebroadcasts it via the interior antenna(s) where it
is picked up by cellular phones, modems, and data
cards. The interior antennas also pick up signals
from cellular devices and pass them to the ampli-
fier. The amplifier boosts these signals and passes
them to the exterior antenna for rebroadcast back
to the tower.
as the CM222W,
CM223 or CM224
and/or CM248W flat
panel by Cellphone-
Mate, Inc.)
W
W

Force-5(CM5000) Amplifier - Installa
4Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
•Intr This chapter introduces the
Force-5 amplifier and this manual.
•Safety: This chapter contains important safety
informa
• Planning: This chapter describes how to plan
your installa for best results.
•Installa This chapter describes how to
install the amplifica system.
•Warranty: This chapter contains warranty
informa for your amplifica system.
•Regulatory Informa This chapter contains
important regulatory agency informa
Lists of items or points to consider that need not
be performed in order appear in bullet format:
•Item 1
•Item 2
Procedures that must be followed in a specific
order appear in numbered steps:
1. Perform this step first.
2. Perform this step second.
This manual also contains important safety infor-
ma and ins in specially forma ed
callouts with accompanying graphic symbols:
WARNING: WARNINGS INDICATE THE
POSSIBILITY OF PERSONAL INJURY.
CAUTION: WARNINGS INDICATE THE
POSSIBILITY OF EQUIPMENT DAMAGE
RADIO INTERFERENCE, ETC.
Note: Notes provide helpful inf
1.5 - About This Manual
This manual contains the following informa

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 5
This chapter contains important
safety information designed to pre-
vent personal injury, equipment mal-
function, and/or radio interference.
You are responsible for ensuring a
safe installation.
2.1 - Safety Warnings
• You are responsible for knowing and following
all applicable codes and regulations and for
obtaining all required permits and inspections.
• Follow all safety precautions contained in this
Installation Manual.
• The installation process may require working
in high locations such as roofs and/or ladders.
Follow applicable safety regulations and best
practices to avoid falling. Take care not to drop
objects off any high area. Cordon off ground
areas directly below roof or ladder work when
possible.
• Always use appropriate personal protective
equipment such as goggles, gloves, hard hat,
etc. as needed and as required.
WARNING: FAILURE TO EXERCISE CAU-
TION WHEN WORKING IN HIGH AREAS
COULD CAUSE A FALL AND PERSONAL
INJURY.
CHAPTER 2: Safety

Force-5(CM5000) Amplifier - Installa
6Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
•Some components may be heavy and/or
bulky. Always use proper and carrying
techniques when handling components, espe-
cially when working on a ladder, roof, or other
area with a fall hazard.
•
•Always use a properly installed Cellphone-
Mate lightning protector between the exterior
antenna and the amplifier.
CAUTION: FAILURE TO PROPERLY
INSTALL A LIGHTNING PROTECTOR CAN
RESULT IN DAMAGE TO THE AMPLIFIER,
ANTENNAS, AND WIRING.
•Always power offthe amplifier before working
on the roof of the building or anywhere in
close proximity to the external antenna.
•Allow at least 24 inches (60cm) of separa
between interior antennas and humans or ani-
mals.
•Allow at least 24 inches (60cm) of separa
between exterior antennas and all persons.
•Comply with all antenna separa require-
ments to prevent signal oscilla
CAUTION: SIGNAL OSCILLATION CAN
CAUSE RADIO INTERFERENCE WITH
CELLULAR TOWERS AND RESULT IN
CIVIL AND/OR CRIMINAL PENALTIES.
when determining the mounng locaon of the
rooop donor antenna, look for any other
antennas that may be present and determine
what they are for. If there is any type of RF
enhancement system present in the building or
any carrier antennas on the roof a full spectrum
analysis will need to be performed before.

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 7
This chapter describes how to plan
your amplifier installa including
how to determine the best loca
for the inside and outside antennas.
3.1 - Overview
The general amplifier installa process follows
these steps:
1. Decide where to mount the exterior antenna.
This will generally be on the wall or roof of the
building in the loca with the strongest sig-
nal. You will need to decide whether to use an
omnidir antenna mounted v cally
or a Yagi direconal antenna pointed at
the cellular tower (line of sight). You must
also consider aaching a grounded lightning
protector between the exterior antenna and
the amplifier.
2. Decide where to mount the interior
antenna(s), being sure to take separa
requirements into account. In general, long
narrow spaces will benefit most from direc-
flat-panel antennas while more square
spaces will benefit more from omnidir
dome antennas.
3. Decide where to mount the amplifier. This
should be in a secure indoor loca near a
grounded power source.
CHAPTER 3: Planning

Force-5(CM5000) Amplifier - Installa
8Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
4. Decide where to route the cables between the
exterior antenna and the amplifier and
between the amplifier and interior antennas.
5. Install the antennas as described in their
rve installa
6. Route the cables to the amplifier loca
7. Install the amplifier as described in this man-
ual.
8. Power on the amplifier and perform the con-
figura and tes as described in this
manual.
3.2 - Exterior Antenna
You may use an omnidir antenna such
as the CM288W (flat area with no obstrucons)
The exterior antenna and mast (if any) must be
mounted in a loca that meets all of the follow-
ing criteria:
•Best signal strength.
signals over a horizontal 360-degree circle.
transmits

CHAPTER 3: Planning
Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 9
•Not collocated with other antennas or used in
cntennas.
•Away from all power lines.
•6’ from lightning rod antennas.
•24” from all persons.
These distances are general guidelines only; refer
to the applicable building and electrical codes in
your area to determine local requirements.
3.3 - Interior Antennas
You may use any combina of omnidir
(dome) and/or dir (flat panel) interior
antennas needed to obtain op signal
strength throughout the building or installa
area. Dome antennas such as the CM222W,
provide a focused zone of coverage suitable for
long narrow areas. The following example uses
two dome antennas and one panel antenna to
provide full coverage.
CM223, and CM224 provide 360-degree
hemispherical coverage suitable for most square
areas while flat panel antennas such as the CM248W

Force-5(CM5000) Amplifier - Installa
10 Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
Keep in mind that floor structures in story
buildings can cause significant signal loss, which
means that you may need to install interior anten-
nas on more than one floor. Here is an example of
story installa
Note: You may or may not need anten-
nas on every floor of a story build-
ing depending on factors such as
building material, amplifier gain, etc.
3.4 - Antenna Separa
Proper antenna separa is essen in order to
prevent signal oscilla (feedback) that can
interfere with the cellular tower. Separa is
measured in a straight line from the exterior
antenna to the closest interior antenna. The clos-
est allowable distance depends on a number of
factors such as amplifier gain level, building mate-
rial, etc. Recommended separa stances are:
Amplifier gain Min. separaon (ad)
40dB 5-6’
45dB 15-20’
50dB 50’
55dB 60’
65dB 75-80’
70dB 100’
75dB 100’-120’
80dB 120’-180’

CHAPTER 3: Planning
Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 11
The easiest way to calculate the straight-line sepa-
raon between antennas is to break it down into
three simple measurements and then use some
basic geometry to find the distance, as follows:
1. Measure the distances ab, bc, and cd as
shown in the diagram on the next page.
- Distance from the nearest interior antenna
(Point a) to the wall underneath the exter-
ior antenna (Point b). This is distance ab.
Note: Vercal separaon is more impor-
tant than horizontal separaon. If you
are unable to obtain the required sepa-
raon horizontally, try raising the exter-
ior antenna. You may also try reducing
the amplifier gain as described in Chap-
ter 5 of this manual.
- Distance from Point bto directly under-
neath the exterior antenna. This is Point
(c). This is distance bc.
- Distance from Point cto the exterior
antenna (Point d). This is distance cd.
2. Mulply ab mes ab to obtain ab2.
3. Mulply bc mes bc to obtain bc2.
4. Mulply cd mes cd to obtain cd2.
5. Add ab2+bc2to obtain ac2.
6. Add ac2+cd2to obtain ad2.

Force-5(CM5000) Amplifier - Installaon Manual
12 Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
7. The straight-line distance ad is the square root
() of the result obtained in Step 6.
Example:
•Distance ab=40 feet; ab2= 40x40=1600.
•Distance bc=10 feet; bc2= 10x10=100.
•Distance cd=20 feet; cd2= 20x20=400.
•ac2= 1600+100=1700
•ad2= 1700+400=2100
•ad = 45.83’
Here, the straight-line distance ad is just under 46
feet, which is compable with 50dB amplifier gain
as indicated in the previous table.
Note: Most calculators have a square
root () key.
Separate interior antennas based on the calcula-
ons shown in Secon 3.5. You may mix and
match dome and direconal antennas as needed
to obtain proper coverage throughout the build-
ing or area where you need to boost the signal.
If you are using a
Yagi exterior ant-
enna, you should
normally aim it away
from all interior
antennas regardless
of separaon to pre-
vent oscillaon.
CAUTION: SIGNAL OSCILLATION CAN
CAUSE RADIO INTERFERENCE WITH
CELLULAR TOWERS AND RESULT IN
CIVIL AND/OR CRIMINAL PENALTIES.

CHAPTER 3: Planning
Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 13
3.5 - Calcula rength
You can calculate the number of antennas you will
need using the following parameters (in dB):
•Outside signal level (OSL): This is the signal
strength at the exterior antenna loca and
will always be a nega ve number that will usu-
ally fall between -50 and -100dBm. Calls will
drop at levels of about -100dB and lower. A
system installed in an area where the signal is
-85 or worse will require some detailed engin-
•Outside antenna gain (OAG): This the signal
boost provided by the exterior antenna and is
always a ve number with Cellphone-
Mate antennas.
OAG Gain
CM288W omni +3
•Inside antenna gain (IAG): This is the signal
boost provided by an interior antenna and is
always a ve number with Cellphone-
Mate antennas.
•Cable loss (CL): This is the signal loss caused
by the cable and is always a nega ve number.
IAG Gain
CM222W omni dome +3
CM248W dir
panel
+7
CL Loss
20’ CM400/CM240 -1/-2
30’ CM400/CM240 -2/-4
50’ CM400/CM240 -3/-6
100’ CM400/CM240 -4/-8

Force-5(CM5000) Amplifier - Installaon Manual
14 Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
•Splier loss (SL): This is the signal loss caused
by a splier (used if you are installing mulple
antennas).
•Amplifier gain (AG): Number of decibels of
amplificaon provided by the amplifier (rated
gain less any aenuaon, as described in
Chapter 5 of this manual). This is always a pos-
ive number.
The signal strength Sat an interior antenna equals
OSL+OAG+IAG+CL+SL+AG. To calculate the
approximate coverage distance of each antenna:
1. Calculate the signal strength Sfor the first
interior antenna using the preceding formula.
SL Loss
3-yaw-2
5-yaw-3
6-yaw-4
2. Find the signal strength Sfor the antenna
along the boom of the graph on the follow-
ing page.
3. Move straight up the signal strength line to
the PCS and cellular curves.
4. Read the approximate coverage radius on the
le.
3.6 - Amplifier Locaon
Select an indoor locaon for the amplifier that
meets the following criteria:
•Wall or ceiling mounts are acceptable.
•Near a properly grounded 110VAC outlet.
• Not in a ghtly enclosed or overly hot space.
•All power and warning lights easily visible.
•Least amount of cable to connect all antennas.

CHAPTER 3: Planning
Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 15
3.7 - Accessories
The final step in the planning process is to make
sure you have all of the necessary accessories to
complete the installaon. You will need all of the
items listed in Chapter 1 of this manual plus some
or all of the following:
•Cable clips: Use these to secure the cables to
interior and exterior walls/ceilings.
•Appropriately rated sealant/caulking: Use
this to waterproof the opening where the
cable from the exterior antenna enters the
building, if needed.
•Hand and/or power tools: As needed to com-
plete the installaon.
•Personal Protecve Equipment (PPE): Use all
PPE required by local codes and/or best prac-
to help ensure personal safety during
installa
Note: You may need to obtain a permit
from your local building department to
install the amplifier and antennas.
Check your local building and/or electri-
cal codes. You do not need any permits
from the FCC or the cellular carrier.
CAUTION: YOU ARE RESPONSIBLE FOR
ENSURING THAT THE INSTALLATION
MEETS ALL APPLICABLE CODES.

Force-5(CM5000) Amplifier - Installa
16 Copyright 2012 Cellphone-Mate, Inc. All rights reserved.
This chapter describes how to install
the amplifier and antennas for best
results.
4.1 - Selecng the Locaons
Select the locaons for the exterior antenna, inte-
rior antenna(s), amplifier, cables, and accessories
as described in the previous chapter.
CAUTION: FAILURE TO PROPERLY PLAN
THE AMPLIFIER INSTALLATION CAN
CAUSE SIGNAL OSCILLATION AND/OR
OTHER EQUIPMENT MALFUNCTION.
4.2 - So Installaon
Perform a “so” installaon of all components to
test signal coverage and oscillaon before making
the installaon permanent. Avoid making holes or
other permanent fixtures during this inial phase.
Please refer to Chapter 5 of this manual for config-
uraon and tesng instrucons. Proceed with the
final installaon once configuraon and tesng
are complete.
4.3 - Exterior Antenna
Mount the exterior antenna in the locaon you
selected during the planning process. Be sure to
follow all of the instrucons included with the
antenna to ensure a safe installaon. Remember:
CHAPTER 4: Installaon

Copyright 2012 Cellphone-Mate, Inc. All rights reserved. 17
•An omnidir antenna (CM288W , etc.)
must be mounted v cally.
•A Yagi antenna (such as the CM230W) must be
mounted horizontally and be aimed at the
desired cellular tower (line of sight).
CAUTION: MOUNT THE EXTERIOR
ANTENNA ON A FIXED STRUCTURE .
WARNING: FAILURE TO EXERCISE CAU-
TION WHEN WORKING IN HIGH AREAS
COULD CAUSE A FALL AND PERSONAL
INJURY.
WARNING: DO NOT TOUCH ANY LIVE
ELECTRICAL WIRES OR ALLOW THE
ANTENNA OR CABLING TO TOUCH ANY
LIVE ELECTRICAL WIRES.
1. Mount the antenna.
2. Connect a length of CM400 cable to the
ant hten un ht.
3. Run the cable along the planned route.
4. Install a properly grounded CMLP lightning
protector.
5. Seal any holes you make in the outside of the
building with appropriate caulking or sealant.
4.4 - Internal Antennas
Mount the interior antenna(s) in the loca
you selected during the planning process. Be sure
CAUTION: AVOID AIMING A YAGI
ANTENNA TOWARD ANY INTERIOR
ANTENNA .