CenturyLink CNTL13-1042 Instruction manual

Quick User Guide
Please keep this handy
for all your Q&As.
CenturyLink®Prism™TV
CNTL13-1042

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Using Your Remote Control
Getting Started
Using Your Whole Home DVR
Find-It-Fast Navigation®
Picture-In-Picture Navigation
Warp-Speed Channel Change
Multi-View
Prism On Demand
Premiums On Demand
Accessing Prism On Demand
Pay Per View
HD Magnified
Personal Media Sharing
Interactive News and Information Dashboard
Inside Prism Applications
Prism on the Go
Advanced Parental Controls
Troubleshooting
Frequently Asked Questions
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04
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07
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09
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Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Enjoy your CenturyLink®Prism
™
Mexperience.
YOUR GUIDE TO
WHAT’S INSIDE.

Take a few moments to get to know your remote control and buttons.
We’ll be referencing them throughout this guide.
Record what’s
on TV in a snap.
Replay what’s
on TV in a flash.
View all Video On Demand
options in an instant.
Control your
personal settings.
Exit from menu
screen to TV.
View the interactive program
guide, with a live picture-in-
picture window.
Edit text on your program
search screen by keyword,
title, or subject.
Navigate channels, menus,
and screens using arrows.
Fast-forward 30 seconds
through programming.
Check all of your DVR
options in an instant.
Access Facebook, Yahoo!
Sports, Picasa and more with
the App Center.
View program info on
plot, actors, ratings
and recommendations.
View your phone call log.
Flip to the last 5 channels in
a click.
Using Your Remote Control.
How to set up your remote:
SETUP
1Press and hold SETUP until the
mode key blinks twice.
If you encounter any issues with your device setup, refer to the MXv4 IR Remote Control User’s Guide for additional setup instructions/options (see Setup Methods A and B). For MXv4 RF remote control
setup instructions, please refer to the MXv4 RF Remote Control User’s Guide that came with your remote. Remote Control User’s Guides are also available on centurylink.net/prism/help.
4Repeat Steps 1-3 for each
applicable device (DVD and
AUX).
3Press and hold the OK key.
Release the OK key when your
device turns off.
OK
2Press the mode key for the
device you wish to set up (please
initially start with the TV). The
mode key will stay lit.
DVD
TV AUX
CenturyLink®Prism
™
03
Return to last screen.

Getting Started.
The TV basics.
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Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
1 Turn on your TV and POWER on your remote (make sure STB
mode is selected).
on your remote (make sure STB
on your remote (make sure STB
Now finding what you really want to watch is easier than ever.
Search through all of your channels with the push of a button.
1 Press to see show listings.
2 Use the arrow buttons to scroll through channels.
3 To view more details, highlight a program and press again to return to guide.
4 Press “Exit to TV” to return to the program you were watching.
1 Press to see show listings.
3 To view more details, highlight a program and press
again to return to guide.
4 Press “Exit to TV” to return to the program you were watching.
Interactive Program Guide.

CenturyLink®Prism
™
Subscription to Whole Home DVR required or to qualifying TV plan that includes it.
Whole Home DVR. DVR in every room. Brilliant.
Using Your Whole
Home DVR.
Recording with your DVR.
Using Your Whole
Home DVR.
You can also record instantly
by pressing RECORD
You can also record instantly
while
watching another program.
TIP
NOTE
Don’t have Whole Home DVR
and would like to upgrade?
Please refer to back cover
for the contact number.
• In mode, use the arrow buttons to scroll through shows, and record any show,
current or future, simply by pressing RECORD
mode, use the arrow buttons to scroll through shows, and record any show,
(a red dot will appear after the show
title in listings).
• Access recorded shows by pressing the RECORDED TV remote button or by
selecting RECORDED TV from the main menu screen.
• You can also record an entire TV series by pressing RECORD a second time.
• To cancel a recording, press RECORD a third time.
Upstairs. Downstairs. Living room.
Bedroom. Whatever room you want
to watch it in – Whole Home DVR lets
you. It turns your entire house into an
entertainment venue.
05

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
To record a program remotely:
1 Visit your CenturyLink home page (see back cover for URL).
2 Select Prism TV under the Home drop down or click the
Manage Your Prism DVR Online remote control image.
3 Select the program you wish to record/manage.
4 On the Details screen, choose to record this show or entire series.
5 Add space to the end of the program’s scheduled end time if needed.
6 Choose Save Recording.
7 The guide will highlight the program and label with REC.
To record from the Prism mobile app:
1 Launch the app.
2 Press “Guide.”
3 Choose a category or watch live TV.
4 Press the show you would like to record.
5 Press Record Show or Record Series.
To delete a recording:
1 Select the recorded program.
2 Choose Cancel Recording from the Details screen.
Pause, play, rewind and replay live TV.
How to program your DVR remotely.
Working late? Out of town? Whatever your excuse, now you can manage your DVR
library, set recordings and customize your online guide from any mobile device or
Internet-enabled PC.
• Pause a live TV show for a snack, then resume playing where you left off – even skip
commercials after you’ve paused TV.
• Press the REW button to rewind or press it 2 or 3 times to increase rewinding speed.
• Missed something? No problem, press REPLAY to back up 7 seconds.
• If you’ve paused or replayed live TV, or you’re watching recorded content, you can use
the FF
• If you’ve paused or replayed live TV, or you’re watching recorded content, you can use
and SKIP (depending on your remote) buttons to go forward if you have not
changed channels.
• FF can also be pressed 2 or 3 times to increase speed.

CenturyLink®Prism
™
TIP
Miss part of the show?
Press while watching a
program to see additional
upcoming showtimes.
Miss part of the show?
Press
while watching a
program to see additional
1 Press , then scroll down to SEARCH and press .
2 To search, select letters using the arrow buttons to spell out title, category,
or even actor, and press .
3 A list of results appears as you type; use the arrow buttons and highlight a show
for playing times.
4 Press to view the program or press RECORD to record it on your DVR.
See what’s playing on one channel while watching another.
Find-It-Fast Navigation® .
Quickly search for shows by title, category and actor – watch or record them to your
DVR at the push of a button. It’s that simple.
1 While watching TV, press the up/down arrows to view a second picture-in-picture
window of what’s on other channels.
2 Press to see program details.
Easily find what you want, when you want.
2 Press to see program details.
, then scroll down to
to view the program or press
2 To search, select letters using the arrow buttons to spell out title, category,
or even actor, and press .
and press
RECORD
to record it
Picture-In-Picture Navigation.
07

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Check what’s playing on all of your favorite channels fast.
Create a Favorites List for your favorites.
NOTE
You can even view picture-in-picture
while searching through the guide.
1 Press , on the lower right of the remote.
2 From Viewing Options menu use the arrow keys
to highlight Change favorites, then press .
3 Use the arrow keys to highlight a favorite channel from the available list.
Press to add the channel.
4 To store your favorites, use the arrow keys to highlight SAVE and press .
5 To VIEW your favorites
(A). Press on the lower right of the remote.
(B). From Viewing Options menu, use the arrow keys to highlight
View favorite channels, then press .
6 To EDIT your favorites
(A). Press on the lower right of the remote.
(B). From Viewing Options menu, use the arrow keys to highlight.
Change favorites, then press .
(C). Use the arrow keys to highlight channels from the available list.
Press to check (add) or uncheck (subtract) a channel.
(D). To store your edited favorites, use the arrow keys to highlight
SAVE and press .
menu use the arrow keys
then press .
your favorites
(A). Press on the lower right of the remote.
. Press on the lower right of the remote.
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3 Use the arrow keys to highlight a favorite channel from the available list.
Press to add the channel.
and press
.
menu, use the arrow keys to highlight
then press .
menu, use the arrow keys to highlight.
then press .
. Use the arrow keys to highlight channels from the available list.
Press to check (add) or uncheck (subtract) a channel.
To store your edited favorites, use the arrow keys to highlight
and press .
Warp-Speed Channel Change.
Warp-Speed Channel Change.
There’s virtually no lag time between
one channel and the next.

• Multi-View lets you keep an eye on four different shows in a speci c genre – all on one
screen – at one time.
• Access the Multi-View Application through the App Center by pressing
GO INTERACTIVE on the remote. Use arrow buttons to scroll to Multi-View.
Use the down arrow to access Multi-View. Use left/right arrows to highlight category.
Press to launch category.
• Once in Multi-View, use the up/down arrows
to scroll between available channels.
• Press to choose the channel you’d like
to see on the larger screen. To exit to regular
programming, press and the channel that’s
on the Multi-View screen will become full screen.
• To access Prism News, Prism Sports, and Prism
Kids by their designated channel, please see the
identified chart.
• Access your favorite movies and shows with Prism On Demand.
• Enjoy movies the same day they are released on DVD.
• Movies starting as low as $2.99 and new releases as low as $4.99.
• Available in HD.
We make it easy to access Prism On Demand. Many programs are available FREE.
And if there’s a charge, it’s simply added to your monthly bill. No hassles and no
late fees. You can even set a passcode to control purchasing.
Watch what you want, when you want,
with more entertainment On Demand.
Prism On Demand.
Watch what you want, when you want,
with more entertainment On Demand.
4 shows. 1 screen.
• Press to choose the channel you’d like
to see on the larger screen. To exit to regular
to see on the larger screen. To exit to regular
programming, press and the channel that’s
on the Multi-View screen will become full screen.
701 or 201*
Prism News
Prism Sports
Prism Kids
327 or 601*
702 or 301*
*Channels may vary per market.
Multi-View.
• Access the Multi-View Application through the App Center by pressing
GO INTERACTIVE
on the remote. Use arrow buttons to scroll to Multi-View.
Use the down arrow to access Multi-View. Use left/right arrows to highlight category.
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Use the down arrow to access Multi-View. Use left/right arrows to highlight category.
Press to launch category.
CenturyLink®Prism
™

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
NOTE
Prism On Demand cannot be recorded to the DVR. You can watch any
On Demand program for up to 24 hours, so feel free to start over or
pause, and continue watching your program later.
Premiums On Demand.
NOTE
Want Premium Channels, but don’t have them?
Please refer to the back cover for contact number.
Watch the hottest shows on your schedule, with Premiums On Demand.
• Free movie previews before you rent.
• Some releases available 28 days before Netix® or RedBox®.
• 1, 2, or 3-day rental periods available – watch a show, pause and nish it later,
or replay the show several times.
• No waiting or downloading required.
• Access to lots of FREE On Demand programs from your favorite channels.
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Premium channels are included with Prism™ Premium package; additional monthly fee for each HBO, Showtime, etc., lineup will apply with basic Prism and Complete subscriptions. ©2012 Home Box
Office, Inc. All Rights Reserved. HBO®and related channels and service marks are the property of Home Box Office, Inc.

CenturyLink®Prism
™
Ways to Access:
1 Go to channel 2 or 101 (SD) depending on your market, or 1101 (HD).
2 On the remote, press ON DEMAND , then arrow right to EVENTS, then
select an ON DEMAND category.
3 Press ,use the right arrow to VIDEO ON DEMAND, then arrow down to
select VIDEO ON DEMAND category then arrow right to EVENTS, then select
an ON DEMAND category.
You can watch any ON DEMAND program for up to 24 hours, so
feel free to start over or pause and continue watching your program
later.
TIP
Access exclusive ringside events and more with PrismTM TV’s Pay Per View.
Pay Per View.
, then arrow right to
program for up to 24 hours, so
3 Press ,use the right arrow to
Accessing Prism On Demand.
1Ways to access:
(A). Press ON DEMAND on your remote.
(B). Press , then VIDEO ON DEMAND .
(C). Go to channel 1.
2Use arrows on remote to browse shows by genre – even select by subcategories.
3Select the video you want.
4You can watch a preview of many Video On Demand and Pay Per View titles
by choosing the title name, then Preview.
(B). Press , then
on your remote.
on your remote.
VIDEO ON DEMAND .
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Access exclusive ringside events and more with Prism
TM
TV’s Pay Per View.

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Watch all your favorite HD channels in reach-out-and-touch-it picture quality with
the ability to deliver up to 1080i picture resolution.
Watch all the gridiron action in razor-sharp definition from the best seat in the
house – your sofa.
1 Press , use the right arrow to select SETTINGS, then the down arrow to
Television, and then Screen Aspect Ratio, and then High Definition.
2 Use the arrows to select 1080i on HD screen, 720p on HD screen, Widescreen
Standard Def, or 4:3 Standard Def.
3 Use the arrows to select Continue and press .
Change the Aspect Ratio Settings to fit your TV.
1 Press , use the right arrow to select
Television, and then Screen Aspect Ratio, and then High Definition.
3 Use the arrows to select Continue and press .
Press button on remote to quickly change the
Aspect Ratio Setting on your TV.
TIP
In order to use CenturyLink®PrismTM HD service,
you must have an HDTV and our PrismTM HDTV
package. Don’t have HD and would like to upgrade?
Please refer to back cover for contact number.
NOTE
HD Magnified.
Press button on remote to quickly change the
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High Definition (HD) service (included in Prism™ Complete and Premium packages; if elected for basic Prism™ TV service, a monthly fee will apply) is required to view HD channels.

CenturyLink®Prism
™
Share photos and music on your TV.
With Personal Media Sharing, you can access your stored personal photos
and music from your PC and show them to family and friends on your TV.
It’s technology like this that makes CenturyLink®PrismTM TV truly advanced.
With Personal Media Sharing, you can access your stored personal photos
and music from your PC and show them to family and friends on your TV.
It’s technology like this that makes CenturyLink
®
Prism
TM
TV truly advanced.
1 First, open Windows Media Player on your PC by clicking on the desktop shortcut.
2 Then, locate the Library button on the Windows Media Player toolbar.
3 Click the Library button and then click the Media Sharing button.
4 Select the Share My Media check box and click on the generic device icon
labeled Unknown Device.
5 Then press the button.
5 Then press the button.
Requires a Windows-based
PC with Windows Media
Player 11 or higher.
NOTE
If multiple generic device icons appear, don’t worry.
Select and allow all of these devices. Your PC will then be
configured to share media with your set-top box.
NOTE
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Personal Media
Sharing.

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Viewing photos on your TV.
Play music and view photos at the same time.
1 Select a Windows Media Connect server and use the up/down arrow buttons on
your remote to select a music category.
2 Then press the button.
3 Select a song or playlist and then press the button. The media will begin
playing and metadata will be displayed.
1 Select a photo, playlist or song.
2 Press the BACK button and select another photo, playlist or song and then press
the button. Note: This media can’t be the same type as the previous selection.
3 To exit, press the button selected in step 1.
1 Select a Windows Media Connect server and use the up/down arrow buttons on
your remote to select a photo category.
2 Then press the button.
3 Use the up/down arrow buttons on your remote. As the photo name is
highlighted, a thumbnail will be displayed.
4 Press the button to display an individual photo or a slideshow.
Playing music on your TV.
2 Then press the button.
3 Select a song or playlist and then press the button.
2 Then press the button.
4 Press the button to display an individual photo or a slideshow.
the button. Note: This media can’t be the same type as the previous selection.
3 To exit, press the button selected in step 1.
button and select another photo, playlist or
Microsoft Mediaroom is a trademark of Microsoft Corporation.

CenturyLink®Prism
™
Brilliant TV starts with brilliant features.
Want local news and weather and daily updates on gas prices as well as personal
info? The Prism News and Information Dashboard gives you everything you need –
right on your TV. You can even get your horoscope, recipes and lottery numbers on
whatever channel you’re watching.
1 There are 2 easy ways to launch the Prism Applications:
(A). Press GO INTERACTIVE on the remote.
(B). Press on the remote, then select PRISM APPLICATIONS.
2 Once in Prism Applications, use the arrow keys to scroll left or right to choose
from any of the applications.
3 To select applications in a certain category, use the down arrow until it
is highlighted.
on the remote.
Press on the remote, then select
(Pressing will add a selected app as a favorite – Pressing will remove it.)
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Interactive News and
Information Dashboard.

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Press Scroll right to PRISM APPLICATIONS Select
TV DASHBOARD Scroll down to select SETTINGS Press
Scroll up to select LOCALIZATION Press to open the localization screen.
After entering your location, scroll up and down to access the different Dashboard
components including:
• Weather
• Recipes
• Lottery
• Horoscopes
• Applications
• Gas Prices
• Stocks
• Quotes
• Settings
On the dashboard, scroll right to enter and scroll left to return to the main screen.
NOTE
Be sure not to abbreviate and to enter spaces.
Localize your Dashboard and Prism Applications.
To begin selecting a location, select the letter that corresponds with the first letter
of the country in which you live. Select the letter by scrolling up or down using the
remote, and press . Repeat this step for the state and city in which you live, and
then press to confirm your location.
of the country in which you live. Select the letter by scrolling up or down using the
remote, and press . Repeat this step for the state and city in which you live, and
remote, and press . Repeat this step for the state and city in which you live, and
then press to confirm your location.
Press Scroll right to
Press to open the localization screen.

CenturyLink®Prism
™
Play games like Repeat, Sudoku and Urban Jungle with the family.
1 Press GO INTERACTIVE button on your remote, then scroll to the right and
select GAMES.
2 Use the down arrow to access games.
3 Use the arrows to highlight a game.
4 Press to begin the game.
1 Press GO INTERACTIVE button on your remote, then scroll right
to select NEWS.
2 Use down arrow to access NEWS, then use arrow to highlight
the Weather Channel App.
3 Launch the Weather Channel App by pressing .
4 Use the arrows on the remote to navigate
through options that include:
5 To add a location in the Weather Channel
app, navigate to the right until “Location”
is highlighted.
6 The default location that was selected when the Interactive Dashboard
was set up will appear first as a selected Weather Channel location.
7 To adjust the Fahrenheit/Celsius setting, navigate to the right using the arrow key
until the desired temperature measurement has been selected and press .
Games.
4 Press to begin the game.
Weather Channel.
3 Launch the Weather Channel App by pressing .
7 To adjust the Fahrenheit/Celsius setting, navigate to the right using the arrow key
until the desired temperature measurement has been selected and press .
button on your remote, then scroll to the right and
button on your remote, then scroll right
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Inside Prism
Applications.
•Current Forecast
•Hourly Forecast
•Five-Day Forecast
•Alerts
•Locations
•Fahrenheit/Celsius

Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Step 1: Registration
(A). Navigate to: www.centurylink.net/prism_apps and log in if necessary.
• If you do not have a centurylink.net account, you will need to create
one before doing this. See back cover for contact information.
(B). Enter your information and click save.
Step 1: Registration (Arizona, Colorado and Nebraska)
(A). Log in to www.mycenturylink.com.
(B). Enter your information and click save.
(C). Select the Prism tab.
(D). Select “Apps.”
(E). Select the desired app to register.
Facebook, Picasa and Yahoo! Fantasy Sports.
Facebook
3 Select Facebook (if you have a Facebook account).
• Click Connect.
• Complete the Facebook login.
• Press GO INTERACTIVE button on your remote, then scroll to the right
and select FACEBOOK.
• To navigate to the Facebook app, navigate on the category bar until “Social”
is highlighted.
• Use the down arrow on the remote until Facebook is selected and press .
• Once launched, there is a bar on the left-hand side of the screen that includes the
following features:
News Feed – Using the remote, view content on your feed and view details
by pressing on the remote.
Share – Allows you to share what you are currently watching or movies
you have rented recently.
On Now – Allows you to see who is logged into Facebook at the same time
as you.
Friends – Lists friends and allows the ability to view pictures and posts by
selecting once the friend’s name is highlighted in blue.
Lists friends and allows the ability to view pictures and posts by
selecting once the friend’s name is highlighted in blue.
News Feed – Using the remote, view content on your feed and view details
by pressing on the remote.
• Use the down arrow on the remote until Facebook is selected and press .
button on your remote, then scroll to the right

CenturyLink®Prism
™
Photos – View photos on your profile and your friends’ profiles by selecting
on the remote. Pictures will be viewed in grid format, but to view full
screen, simply select the picture and press . Press back to exit full
screen or return to the Facebook menu.
Wall – To view someone’s wall, select a friend and select on the
remote. The wall will allow you to view all posts a person has made.
Select a post to view the complete details.
Settings – Allows you to select the Auto-share option. Auto-share is a
notification that will automatically pop up whenever you are watching
a program. To select this option, select the box on the left-hand side of
the screen and save.
To view someone’s wall, select a friend and select on the
on the remote. Pictures will be viewed in grid format, but to view full
screen, simply select the picture and press . Press back to exit full
Photos
on the remote. Pictures will be viewed in grid format, but to view full
screen, simply select the picture and press . Press back to exit full
Picasa
• Press GO INTERACTIVE button on your remote, then scroll to the right and
select PICASA.
• To navigate to the Picasa app, navigate on the category bar until “Social”
is highlighted.
• Once logged in, select a user pro le and complete login.
• Once logged into the selected user account, select an album and press to
view photos.
• Navigate through the album to view pictures using the arrow keys on the remote.
• When a photo is selected, it will enlarge into the Photo view.
• At the bottom of the picture, there are two options that can be selected to view
pictures – Mosaic view and Slideshow view.
• The Mosaic view will allow you to view multiple pictures in a grid. To exit this
view, press on the remote.
• Once a picture is selected in the Slideshow view, you can begin the slideshow.
• Slideshow controls are operated by using the Play, Pause, Fast-Forward, and Stop
functions of the remote.
• Once logged into the selected user account, select an album and press to
• The Mosaic view will allow you to view multiple pictures in a grid. To exit this
view, press on the remote.
4 Select Picasa (if you have a
Picasa account).
• Click Connect.
• Complete the Picasa login.
button on your remote, then scroll to the right and
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Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Prism on the Go.
Prism TV Apple app (iPhone/iPod/iPad)
To download from Apple device (iPhone/iPod/iPad)
1 Go to App Store.
2 Select search function.
3 Enter “CenturyLink.”
4 Select CenturyLink®Prism™ TV and download.
5 After installation, select Prism™ TV app.
6 Enter centurylink.net or my centurylink.com Username and Password to access.
Prism TV Google Play app (Android phone and tablet)
To download from Android device (Smartphone or Tablet)
1 Go Google Play Store.
2 Search for “CenturyLink.”
3 Select CenturyLink®Prism™ TV and install.
4 After installation, select Prism TV app from Google Play app store.
5 Enter centurylink.net or my centurylink.com Username and Password to access.
Prism Mobile App.
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Watch what you want – where you want – on any device you want.
For people that are always on the go, Prism on the Go is the perfect way to
keep up with your shows. It lets you watch TV anywhere – on any device
– even set your DVR remotely. Not to mention, you can also access To-Go
channels like HBO GO®, MAX GO®and Video On Demand, too!
Prism on the Go – Most content can be viewed within your home only. Other functionality can be used from anywhere. Download and watch available for select shows
and requires qualifying device and Wi-Fi connection. Terms and conditions available at app store.
iPhone, iPod and iPad are registered trademarks of Apple, Inc.
Microsoft Mediaroom is a trademark of Microsoft Corporation.