Asante SmartBridge V1.0 User manual

SmartBridge User Manual
V1.0

Contents
Preface............................................................................................................................................ 4
Organization........................................................................................................................... 4
Terminology ........................................................................................................................... 4
Constraints............................................................................................................................. 5
1. Setting up SmartBridge .................................................................................................... 6
2. Hosting an Interactive Meeting........................................................................................... 8
3. Joining a Meeting............................................................................................................... 12
4. Common Features ............................................................................................................. 14
4.1. Pausing and Starting Application Sharing ............................................................... 14
4.2. Changing Application Sharing ................................................................................. 14
4.3. Show Specific Monitor in Multiple-Monitor Setup .................................................... 14
4.4. Changing Presenter................................................................................................. 15
4.5. Changing Controller................................................................................................. 15
4.6. Chatting.................................................................................................................... 15
4.7. Sending Files ........................................................................................................... 16
4.8. Recording................................................................................................................. 18
4.9. Using WebCam........................................................................................................ 18
4.10. Using Whiteboard .................................................................................................... 19
4.11. Using Annotation...................................................................................................... 19
4.12. Floating toolbar ........................................................................................................ 19
4.13. Hide the Attendee List.............................................................................................. 20
4.14. Disable Recording Function..................................................................................... 20
4.15. Reporting ................................................................................................................. 20
4.16. Changing Colors ...................................................................................................... 20
4.17. Stop Additional Attendees ....................................................................................... 20
4.18. Remove Attendees .................................................................................................. 21
4.19. Change Language for SmartBridge UI .................................................................. 21
4.20. Display Transparent Windows ................................................................................. 21
4.21. Auto-Uninstall SmartBridge from Attendee Computers......................................... 21
4.22. Show Presenter’s Desktop When Meeting Starts.................................................... 22
4.23. Remote Printing ....................................................................................................... 22
4.24. Outlook Integration................................................................................................... 23
4.25. Multiple Monitors for Presenter................................................................................ 24
4.26. Multiple Monitors for Supporter................................................................................ 25
5. Remote Support................................................................................................................. 26
5.1. Starting a Remote Support Meeting ........................................................................ 26
5.2. Inviting the Attendees .............................................................................................. 26
5.3. Providing Multi-Tier Support .................................................................................... 27
5.4. Switching to Training Mode ..................................................................................... 27
5.5. Rebooting from Remote and Auto-Rejoining........................................................... 27
5.6. Closing Remote Support Session and Locking Computer ...................................... 28
5.7. Remote Support One To One File Transfer ............................................................ 29
6. Seminars............................................................................................................................. 30
6.1. Starting a Seminar ................................................................................................... 30
6.2. Inviting Attendees .................................................................................................... 31
6.3. Joining a Seminar .................................................................................................... 31
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6.4. Inviting Meeting Panelists ........................................................................................ 31
7. Remote Access to This Computer ................................................................................... 32
7.1. Starting a Meeting for Remote Access .................................................................... 32
7.2. Remotely Accessing my PC .................................................................................... 33
8. Unattended Support .......................................................................................................... 34
9. Scheduling Meetings......................................................................................................... 39
9.1. Scheduling a Meeting .............................................................................................. 39
9.2. Editing a Scheduled Meeting ................................................................................... 40
9.3. Starting a Schedule Meeting.................................................................................... 40
9.4. Deleting a Schedule Meeting................................................................................... 40
10. Managing Profile................................................................................................................ 41
11. Support Contact................................................................................................................. 42
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Preface
SmartBridge is a multi-function web collaboration system. The client-server architecture
requires Internet connectivity for its operation. SmartBridge has four distinct functions based
on these meeting types:
1. Interactive Meetings – This refers to conventional web conferencing including sales
presentations, product demos, and interactive collaboration.
2. Remote Support – This function simplifies the connection to another computer to
control and support it and provides a remote reboot capability for unattended support.
3. Seminars – This function ensures seminars that are easy, fast and reliable to join. You
can join without any downloads.
4. Remote Access to Computers – This function provides access anywhere, anytime to
remote computers such as your office or home computers even if your computer has
power cycled, and even if Internet has disconnected (and has reconnected later).
Depending on the product model you buy, some of the meeting types may not be available to
you.
Organization
This manual provides the steps to use the SmartBridge web collaboration system. The User
Manual is organized as follows:
Section 1 Setting up SmartBridge
Section 2 Hosting an Interactive Meeting
Section 3 Joining a Meeting
Section 4 Common Features
Section 5 Remote Support
Section 6 Seminars
Section 7 Remote Access to This Computer
Section 8 Unattended Support
Section 9 Scheduling Meetings
Section 10 Managing Profile
Section 11 Support Contact
Terminology
The following terms are used throughout this manual. In a meeting, a participant can be either
the Host or an Attendee:
The Host is the person who initiates the meeting. The Host must have a user account in
SmartBridge system.
The Attendee is the person invited by the Host to join a meeting. Attendee does not
need an account in SmartBridge system.
The Host or an attendee can either be:
The presenter showing their computer to all participants
A controller controlling the Presenter's keyboard and mouse
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Constraints
Here are a couple of constraints:
 There is only one host and one presenter at any moment in a meeting.
 The host or the current presenter can assign any participant to be the presenter.
 The presenter can assign any participant or all participants to be a controller.
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1. Setting up SmartBridge
To host any type of meeting, you need to download and run the SmartBridge client. You can
do a manual or automatic download of SmartBridge.
Manual download
1. In a web browser, go to your meeting server web address:
Home Page
2. Click the Download SmartBridge link.
3. Download SmartBridge and run it.
Automatic download
1. In a web browser, go to your meeting server web address
2. Click the Host Meeting icon.
3. If a Java Virtual Machine (JVM) is installed in your system, a message will prompt for
your permission to install SmartBridge. Click Accept.

After SmartBridge is installed, you can launch it by clicking the SmartBridge shortcut on your
desktop or via your computer’s Start menu Progrms SmartBridge Start Meeting.
SmartBridge shortcut
You will have to sign in to host a meeting. Provide the following information:
Meeting Server Address
Email Address
 Password
Signing in to host a meeting
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2. Hosting an Interactive
Meeting
Using SmartBridge 4-in-1 products, you can host four types of meeting. You can choose the
type of meeting you want to host. This section discusses the steps to host an interactive meeting.
This meeting type is the conventional method of web conferencing. Each attendee (using either
PC or Mac) can interact in the meeting and can be the Presenter or a Controller.
1. Launch SmartBridge by clicking the SmartBridge shortcut from the desktop.
SmartBridge shortcut
2. Enter the login credentials and Sign In.
3. In the meeting control pane, the options and List of scheduled meetings are displayed:
o Host an unscheduled meeting
o Join a meeting
o Schedule a meeting
Meeting control pane

Click Host an unscheduled meeting to host an impromptu meeting.
4. Select the Interactive Meeting type
5. Optionally, enter a Password. If you enter a password, the invitees also need to enter
the same password.
6. For security reasons, you can limit your meeting attendees to be Only attendees from
my network, with the exception of authorized public IP addresses. See the
Administrator Manual about how to set these authorized public IP addresses.
7. Click Continue.
Meeting selection

This screen displays the Attendees, the Meeting Server Address, and the Meeting ID.
Meeting screen
You can now invite attendees to join the meeting. To invite attendees:
8. Click Invite Attendees. There are two ways the attendees can join the meeting:
o Join interactively – Using this option, an attendee can present and control
(remotely, via the Internet) the presenter’s computer using the keyboard and the
mouse. The steps that the attendee has to follow to attend the meeting are
listed later. Click Email to mail the steps to the invitees or click Copy and paste
the details to the attendees via online messaging tools.

o Join a view-only meeting – Using this option the invitees can attend the
meeting without downloading SmartBridge client. Click Email to mail the URL
to the invitee or click Copy and paste the URL to the attendees via online
messaging tools.
Two ways to invite attendees
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3. Joining a Meeting
When you receive an invite from the host, open your browser and
1. Go to the meeting server’s address
2. Click the Join Meeting icon.
3. Fill in the Meeting ID, Meeting Password and Your Name.
4. Click the Join Meeting button.
Joining a meeting
5. If the meeting is a seminar, which does not require any download, you now join the
meeting.
6. If the meeting is not a seminar and you have a Java Virtual Machine (JVM) installed in
your system, a message will prompt for you to install SmartBridge. Click Accept.
Otherwise, you have to download the SmartBridge client and run it.
If you have already installed the SmartBridge client, follow these steps to join a meeting:
1. Launch SmartBridge by clicking the SmartBridge shortcut from the desktop.

2. Click the Join a Meeting button.
3. Enter the Meeting Server Address, Meeting ID, Meeting Password (if required), and Your Name. and
Click Join Meeting.

Icon indicating that application sharing is paused
To start showing your screen, click the Start button. The icon will now become green.
4.2. Changing Application Sharing
By default, your desktop is shown to the other attendees. The Show My drop-down list displays
all the applications open in your system. To show another application, click the Show My drop-
down and choose a running application from the list.
Option to change application sharing
4.3. Show Specific Monitor in Multiple-Monitor Setup
The presenter can optionally choose to show a specific monitor in a multiple-monitor setup. The
Show My drop-down list shows each monitor as a separate viewable choice.
Option to show single monitor in multiple-monitor setup
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4. Common Features
There are many features that are common to all four types of meetings. This section discusses
the common features.
4.1. Pausing and Starting Application Sharing
When you start a meeting, by default, your desktop will be shown to meeting attendees. The
green icon indicates that your screen is being shown.
Icon indicating active application sharing
To pause showing your screen, click the Pause
meeting is being paused. button. The red icon indicates that the

4.4. Changing Presenter
The attendees who have joined the interactive meeting can also be the presenter to show his or
her computer screen to meeting participants. By default, the host will be the presenter. However,
during a meeting the host and the current presenter can assign any participant to be the
presenter. To change the presenter, click Change Presenter and choose the presenter.
Option to change presenter
4.5. Changing Controller
During the meeting, you as the presenter can assign a participant as the controller. A controller is
the person who can control your mouse and keyboard.
To change the controller, click Change Controller. You can assign control directly to a specified
participant or to all.
Change Controller option
Click Change Controller then Reclaim Controller to reclaim control from the specified
controller(s).
4.6. Chatting
While convening a meeting you can also chat with attendees. To chat with the attendees:
 Click Chat.
Chat button
 In the Chat window you have the option of choosing the attendees with whom you want
to chat. Click the drop-down arrow and select the attendees.
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Chat window
 Type in the text and click Send. To save the chat transcript click Save. Browse to the
location and save the file. The chat is saved as a text file or a rich text file.
4.7. Sending Files
During a meeting, there may be a need to send some files between meeting participants. Instead
of opening a mailing client and sending files, a participant can send files using SmartBridge. To
send files:
 Click Send Files to open the File Transfer dialog box.
Send Files button
 Click Add Files/Folders.
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File Transfer dialog
 Select a particular folder from the drop-down list. All the folders and files in that
directory are displayed.
Folder Selection dialog
 Select the files, folders, or both and click OK. They are added to the list of files/folders to
be sent.
 In the File Transfer dialog, click the drop down-arrow next to the To label, and then
select the participants to whom the files should be sent. By default, the files are sent to
all other participants.
 Click Send Files.
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4.8. Recording
During a meeting, you can record the actions on the presenter’s screen. It also records the voice
captured by the microphone on the presenter’s computer. To record meeting conversation, you
need to turn on your speaker phone and move it close to the microphone on the presenter’s
computer in order to capture conversations.
Click the record button to start recording and click it again to stop recording. When stopping the
recording, the system prompts to ask you where to save the recording file. The file is an
executable. Just run the file and it will replay the entire recording session.
4.9. Using WebCam
During a meeting, each presenter can start their own web camera, or WebCam. The presenter’s
WebCam video will be visible to all attendees. If the presenter is changed, the new presenter
can start their own WebCam, although only the current presenter’s WebCam is visible to
attendees.
WebCam option
If the web camera is not visible to attendees, the presenter can try to turn off or slow down
hardware acceleration for the graphics card. On Windows, this setting is available via Display
Settings, then by clicking the Advanced settings button, then by clicking the Troubleshoot tab.
Windows graphics card Hardware acceleration setting
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4.10. Using Whiteboard
While making the presentation you might have to illustrate some points. The Whiteboard option
in SmartBridge is used for this purpose. Click Whiteboard and the Paint application opens,
where you can illustrate certain points or draw diagrams.
Whiteboard option
4.11. Using Annotation
Using the Annotation feature you can highlight topics in your presentation. Click the Annotation
button and choose the type of annotation from Pen, Highlighter, Spot and Arrow. Then,
emphasize the interesting area using the mouse pointer.
Annotation option
When the annotation option is active, normal keyboard and mouse input ceases and essentially
your computer screen freezes. To unfreeze your computer screen, hit the “Esc” key or click the
Annotation button and select “Stop Annotation”.
Emphasis using Annotation feature
You can change the size of the annotation pen. Click the “Tools” menu item then “Annotation
Pen Size” and select a new size.
4.12. Floating toolbar
The floating toolbar has the advantage of using very little of the presenter’s screen space during
a presentation while still providing buttons for the most common features of SmartBridge.
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Floating toolbar
4.13. Hide the Attendee List
As the meeting host, you can hide the attendee list from your attendees. Click the “Tools” menu
item and then uncheck “Attendees can view attendee list”.
4.14. Disable Recording Function
As the meeting host, you can disable recording functions so that none of the attendees can
record the meeting session. Click the “Tools” menu item and then uncheck “Attendees can
record”.
4.15. Reporting
The reporting feature is covered in the Administrator Manual.
4.16. Changing Colors
There are three color options available in SmartBridge that let you choose between speed and
image precision:
 Low Quality (fastest)
 High Quality
 True Color (slowest)
To change the color, choose the menu item “Tools” then “Change Color” and choose the relevant
option. The High Quality color setting is recommended for its combination of speed and image
quality.
4.17. Stop Additional Attendees
As the meeting presenter, you can stop any further attendees from joining the meeting. Click the
“Tools” menu item then “Options” and check “Stop additional attendees”.
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