
Series SLA Electric Pump with LeakLess Head
Operating Manual
CP/MAN-PRD-021-P REV.01EFF. DATE: 01/13/2023
Page 12 of 13
12.
TROUBLESHOOTING
12.1
Oil leak If you have any type of oil leak from a seal or an O-ring, disconnect power, and check the fasteners at that location.
If everything is properly sealed, check the vent cap to be sure that the vent is not clogged with debris. Dirt and dust can clog
the vent cap causing pressure to build up. Check the oil level to be sure that the oil is not overfilled. Contact CheckPoint if
problem is not resolved.
12.2
Heat level increase If the pump reaches a temperature exceeding 180°F (82°C), first check the oil level. If the oil is properly
filled, check the motor amp draw. If the motor amp draw is correct, then check the discharge pressure.
12.3
Turning the stroke length adjustment knob and nothing is happening Remove the black cover to make sure that the nut
inside didn’t back off. If it did, re-tighten that nut.
12.4
Motor is running, but there is no plunger movement and adjuster knob is not providing adjustment Pull the motor off and
check the coupling keys for shear.
12.5
Pump runs, but chemical does not discharge at the correct rate Refer below for possible solutions.
12.5.1
Suction check valve may be clogged with debris To flush, allow the pump to cycle at maximum rate for at least 60 seconds.
If no improvement is noted, remove the suction check valve from body of pump. Blow the check out with air or water
pressure. If the first attempts are unsuccessful, a check rebuild could be necessary.
NOTE: CheckPoint FailSafeTM check valves do not need replacement when they do not check properly. A simple rebuild kit is
available to replace the O-rings, which corrects all but the most severe check problems. Corrosion of the valve seat, retainer,
or poppet indicates an incorrect check valve material. Please contact CheckPoint to request chemical compatibility
information.
NOTE: Always replace Teflon™ tape or other appropriate thread sealant on check valve threads during reinstallation to avoid
chemical leakage or the introduction of air to the chemical head.
12.5.2
Pump may have lost prime and became “air locked” Check to ensure that there are no leaks in any process lines,
particularly upstream of the pump, within the chemical suction lines. If air is introduced through the suction side, the pump
may lose prime. Read Section 2.5 and its subparagraphs carefully for details. A common source of air in the supply is the
block valve ahead of the suction check. Check this valve to make sure that the stem packing is tight and that the materials of
construction are compatible with the chemical being pumped. Also, check that the pump’s packing is not leaking. Finally,
with pumps supplying chemical into gas lines, it is possible that the discharge port may be leaking. A leaky discharge port
may allow gas under pressure to “back into” the chemical head.
12.5.3
Check valves may have been relocated away from the chemical head of the pump The checks must stay directly attached
to the head in order to facilitate chemical movement.
12.5.4
Chemical may be obstructed from entering the pump Pumping upstream of the chemical head may allow a blockage which
prevents chemical from getting to the suction check valve. A common example is an in-line chemical filter becoming clogged
with debris. Solution - clean out suction plumbing and clean or replace the chemical filter.
12.5.5
Chemical supply line size or configuration may cause NPSHa to drop below NPSHr.
12.5.6
Calibration gauge may be reading incorrectly due to clogged air vent If the calibration gauge is not reading correctly, it
may appear chemical is not getting into the process. Check for an obstruction in the gauge or in the air vent atop the gauge.
12.6
Miscellaneous
12.6.1
If you are experiencing an operating problem not listed above, or if none of the above troubleshooting actions solve your
operating problem, please contact your Authorized CheckPoint Distributor, or contact CheckPoint directly at +1 (504) 340-
0770
, toll free at + 1 (800) 847-7867, or via email at [email protected]. We will work to assist you in determining the appropriate next steps. Once CheckPoint has had the opportunity to assist you with troubleshooting your problem, please
keep in mind the following information regarding repairs.
12.6.2
CheckPoint offers exchange programs to keep you in service. CheckPoint will ship you a rebuilt pump, which you will be able
to install prior to sending us your existing pump. Upon receipt of your pump, we will tear it down, rebuild it, and report to
you our findings. Please contact CheckPoint headquarters to learn more about our exchange services.