
FACTORY
CONTACT
The
following
outlineoftheproperproceduretouseinobtaining
assistance
oradviceonanymatterapply-
ing
toService
will
insureyourinquiriesreceivingpromptattentionandhandling.Makecertain
those
members
ofyourorganizationwhomight
have
theoccasiontocontactthefactory,arethoroughlyfamiliar
with
thisprocedure.
Do
not
withhold
actiononanymatterpendingcontactbya Service
Representative
ashis
sched-
uled
contactmaybedelayedbyspecial
assignments.
Whenindoubtastotheproperprocedureto
follow
in
thehandlingofa claimorcomplaint,prompt
results
canbeobtainedthrougha letter,telegramor
phone
call
toyourRegionalServiceOffice—makingcertaintoincludeall
necessary
information.Iftheaid
of
a Service
Representative
is
necessary,
theRegionalServiceOffice
will
arrange
forhiscontactas
promptly
as
circumstances
permit.
Lettersor
telegrams
totheRegionalService
Office,
ortothecardivisionconcerned,shouldbe
confined
toonesubjectonlyandshouldincludethe
following
information:
CarSerialNumberOwner'sName
Dateof
Sale
Mileage
Completedescriptionof
difficulty,
correctiveactiontaken,yourrecommendationsastowhatshouldbe
done
andthe
reason
forsodoing.
IncludePaintand
Trim
Code
Numberswhere
finish,
upholstery,bodyor
sheet
metalisinvolved,
and
estimate
ofnet
cost
ofrepairs.
CHRYSLER
AND
IMPERIAL
DIVISION
With
theexceptionof
orders
for
parts
or
parts
literature,all
requests
forChryslerandImperialService
literaturesuchasServiceBulletins,ServiceManuals,OwnerManuals,Time
Schedules,
W.S.C'sorother
ChryslerandImperialServiceliterature,shouldbe
addressed
to:
(Letters)(Telegrams)
ChryslerCorporationChryslerandImperial
Division
ChryslerandImperial
Division
Attention,
ServiceDepartment(Nameofpersontowhom
sent)
P.O.Box1658WUX
Detroit
31,MichiganDetroit,Michigan
(Phone)VAlley
2-4700
NOTE:
Please
make
certaintoincludethe
code
WUXonall
telegrams
toeithertheChryslerandImperial
Division
orPlymouth-DeSoto-Valiant
Division
asthis
insures
deliverydirecttoourTeleprint
Room
thus
eliminatingdelay.
PLYMOUTH-DE
SOTO-VALIANT
DIVISION
With
theexceptionof
orders
for
parts
or
parts
literature,all
requests
forPlymouthServiceliteraturesuch
asServiceBulletins,ServiceManuals,OwnerManuals,Time
Schedules,
orotherPlymouthService
literature,shouldbe
addressed
to:
(Letters)(Telegrams)
ChryslerCorporationPlymouth-DeSoto-Valiant
Division
Plymouth-DeSoto-Valiant
Division
Attention,
ServiceDepartment(Nameofpersontowhom
sent)
P.O.Box1518WUX
Detroit
31,MichiganDetroit,Michigan
(Phone)
WAlnut
1-8240
MASTER
TECHNICIANS
SERVICE
CONFERENCE
All
correspondence
concerningenrollmentintheM.T.S.C.Program,
changes
inenrollment
records
(the
addingordroppingofpersonnel),
issuance
ofawards,
status
ofenrolledpersonnel,
orders
foradditional
material,
thereturnofquestionnaires,oranyother
matters
relatingtothisprogramshouldbe
addressed
to:
MasterTechnicianServiceConference
ChryslerCorporationTraining
Center
ServiceDevelopmentandTrainingOffice
P.O.Box2119
Detroit
31,Michigan
(Phone)JEfferson9 3000
MyMopar.com