INTRODUCTION
AND
GENERAL
SPECIFICATIONS
3
FACTORY
CONTACT
The
following
outlineoftheproperproceduretouseInobtaining
assistance
oradviceonanymatter
applying
toService
will
insureyourinquiresreceivingpromptattentionandhandling.Make
cer-
tain
those
members
ofyourorganizationwhomight
have
theoccasiontocontactthefactory,are
thoroughly
familiar
with
thisprocedure.
Do
not
withhold
actiononanymatterpendingcontactbya Service
Representative
ashis
sched-
uled
contactmaybedelayedbyspecial
assignments.
Whenindoubtastotheproperprocedureto
follow
inthehandlingofa claimorcomplaint,prompt
results
canbeobtainedthrougha letter,tele-
gramor
phone
call
toyourRegionalServiceOffice—makingcertaintoincludeall
necessary
infor-
mation.
Iftheaidofa Service
Representative
is
necessary,
theRegionalOffice
will
arrange
forhis
contactaspromptlyas
circumstances
permit.
Lettersor
telegrams
totheRegionalService
Office,
ortothecardivisionconcerned,should
beconfinedtoonesubjectonlyandshouldincludethe
following
information:
CarSerialNumberOwner'sName
Dateof
Sale
Mileage
Completedescriptionof
difficulty,
correctiveactiontaken,yourrecommendationsastowhat
shouldbe
done
andthe
reason
forsodoing.
IncludePaintand
Trim
Code
Numberswhere
finish,
upholstery,bodyor
sheet
metalisin-
volved,
and
estimate
ofnet
cost
ofrepairs.
CHRYSLER-PLYMOUTH
DIVISION
With
theexceptionof
orders
for
parts
or
parts
literature,all
requests
forChryslerandImperial
ServiceliteraturesuchasServiceBulletins,ServiceManuals,OwnerManuals,Time
Schedules,
W.S.G'sorotherChryslerandImperialServiceliterature,shouldbe
addressed
to:
(Letters)
(Telegrams)
ChryslerCorporationChrysler- Plymouth
Division
Chrysler- Plymouth
Division
Attention,
ServiceDepartment(Nameofpersontowhom
sent)
P.O.Box1658WUX
Detroit
SI,MichiganDetroit,Michigan
(Phone)
VAUey
2-4700
NOTE:
Please
make
certaintoincludethe
Code
WUX
onall
telegrams
totheChrysler- Plymouth
Division
asthis
insures
deliverydirecttoourTeleprintRoom
thus
eliminatingdelay.
MASTER
TECHNICIANS
SERVICE
CONFERENCE!
All
correspondence
concerningenrollmentintheM.T.S.C.Program,
changes
inenrollment
rec-
ords
(theaddingordroppingofpersonnel),
issuance
ofawards,
status
ofenrolledpersonnel,
orders
foradditionalmaterial,thereturnofquestionnaires,oranyother
matters
relatingtothis
programshouldbe
addressed
to:
MasterTechnicianServiceConference
ChryslerCorporationTraining
Center
ServiceDevelopmentandTrainingOffice
P.O.Box 2119
Detroit
31,Michigan
(Phone)JEfferson
9-3000
MyMopar.com
