Chrysler PACIFICA HYBRID 2023 User manual

©2022 FCA US LLC. All Rights Reserved. Tous droits réservés. Chrysler is a registered trademark of FCA US LLC or FCA Canada Inc., used under license. Chrysler est une marque
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P68602257AB
First Edition
 PACIFICA HYBRID
SUPPLEMENT
SCAN TO ACCESS YOUR
VEHICLE’S VIDEO PLAYLIST

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
1 INTRODUCTION .............................................................................................................................. 3
2 GETTING TO KNOW YOUR VEHICLE ...................................................................................6
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ........................................................26
4 STARTING AND OPERATING .................................................................................................38
5 SAFETY .......................................................................................................................................... 47
6 IN CASE OF EMERGENCY .......................................................................................................55
7 SERVICING AND MAINTENANCE .........................................................................................58
8 TECHNICAL SPECIFICATIONS ...............................................................................................76
9 INDEX ................................................................................................................................................79
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2
INTRODUCTION
SYMBOLS KEY.......................................................................4
SYMBOL GLOSSARY.............................................................5
GETTING TO KNOW YOUR VEHICLE
HIGH VOLTAGE BATTERY..................................................... 6
Battery Conditioning ......................................................7
HIGH VOLTAGE CHARGING OPERATION............................ 8
SAE J1772 Charging Inlet..............................................8
AC Level 1 Charging
(120 Volt, 12 Amp) ........................................................8
AC Level 2 Charging
(240 Volt, 32 Amp) ..................................................... 16
Charging Times ........................................................... 16
Vehicle Charge Indicators........................................... 16
Hybrid Electric App...................................................... 18
IGNITION SWITCH ...............................................................20
REMOTE START SYSTEM — IF EQUIPPED........................22
How To Use Remote Start .......................................... 22
To Exit Remote Start Mode ....................................... 22
Scheduled Cabin Conditioning (SCC)......................... 23
HOOD....................................................................................24
Opening........................................................................ 24
Closing ......................................................................... 25
GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER......................................................26
Instrument Cluster Descriptions ................................ 27
INSTRUMENT CLUSTER DISPLAY .....................................27
Instrument Cluster Display Location And Controls....28
Oil Life Reset ..............................................................29
Fuel And Oil Refresh Mode .........................................30
KeySense Cluster Messages — If Equipped...............30
Instrument Cluster Display Menu Items ....................31
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped..................................................35
WARNING LIGHTS AND MESSAGES ................................36
Red Warning Lights .....................................................36
Green Indicator Lights.................................................37
STARTING AND OPERATING
STARTING THE VEHICLE ..................................................38
Normal Starting .........................................................38
AutoPark.......................................................................39
After Starting................................................................41
To Turn Off The Vehicle Using
ENGINE START/STOP Button ......................................41
AUTOMATIC TRANSMISSION ...........................................41
Ignition Park Interlock .................................................42
Brake/Transmission Shift Interlock
(BTSI) System...............................................................42
Hybrid Transmission ....................................................42
Gear Ranges ................................................................43
REFUELING THE VEHICLE ..................................................45
TRAILER TOWING .............................................................. 46
SAFETY
SAFETY FEATURES............................................................. 47
Regenerative Braking System (RBS).......................... 47
Audible Pedestrian Warning System ......................... 47
OCCUPANT RESTRAINT SYSTEMS ................................... 47
Seat Belt Systems ...................................................... 47
Supplemental Restraint Systems (SRS) .................... 49
Child Restraints ........................................................... 49
IN CASE OF EMERGENCY
JUMP STARTING ............................................................... 55
Preparations For Jump Start....................................... 56
Jump Starting Procedure ............................................ 56
SERVICING AND MAINTENANCE
SCHEDULED SERVICING ................................................... 58
Maintenance Plan ....................................................... 59
ENGINE COMPARTMENT — HYBRID ................................ 62
VEHICLE MAINTENANCE.................................................... 63
Cooling System ........................................................... 63
Fuses............................................................................ 66
TIRES.................................................................................... 74
Snow Traction Devices ............................................... 74
STORING THE VEHICLE ......................................................75
TECHNICAL SPECIFICATIONS
FLUID CAPACITIES..............................................................76
ENGINE FLUIDS AND LUBRICANTS ................................. 77
CHASSIS FLUIDS AND LUBRICANTS................................ 78
GENERAL INFORMATION................................................... 78
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3
INTRODUCTION
Dear Customer,
This Hybrid Supplement has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your vehicle. Within this
information, you will find a description of the hybrid services that FCA US LLC offers to its customers. Please take the time to read all of this publication carefully before driving your
vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and enjoyable operation of your vehicle.
For additional information, refer to your vehicle’s Owner’s Manual.
Following the instructions and recommendations provided herein will help ensure safe and reliable operation of your vehicle. After you have read the booklet, it should be stored in the
vehicle for convenient reference and remain with the vehicle when sold.
When it comes to service, remember that authorized dealers know your Chrysler best, have factory-trained technicians, genuine Mopar® parts, and care about your satisfaction.
1
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4
SYMBOLS KEY
If you do not read the entire Owner’s Manual, you may miss important information.
Observe all Cautions and Warnings.
WARNING! These statements apply to operating procedures that
could result in a collision, bodily injury and/or death.
CAUTION! These statements apply to procedures that could result in
damage to your vehicle.
NOTE: A suggestion which will improve installation, operation,
and reliability. If not followed, may result in damage.
TIP: General ideas/solutions/suggestions on easier use of the
product or functionality.
PAGE REFERENCE ARROW
Follow this reference for additional information on a
particular feature.
FOOTNOTE
Supplementary and relevant information pertaining to the
topic.
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5
SYMBOL GLOSSARY
Some car components have colored labels with symbols indicating precautions to be
observed when using this component. It is important to follow all warnings when operating
your vehicle. See below for the definition of each symbol Úpage 36.
NOTE:
Warning and Indicator lights are different based upon equipment options and current
vehicle status. Some telltales are optional and may not appear.
Red Warning Lights
Hybrid Electric Vehicle System Service Warning Light
Úpage 36
Plug Status Fault Warning Light
Úpage 37
Torque Limited Warning Light
Úpage 37
Green Indicator Lights
Max Regeneration Indicator Light
Úpage 37
Ready To Drive Indicator Light
Úpage 37
Plug Status Indicator Light
Úpage 37
1
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6
GETTING TO KNOW YOUR VEHICLE
HIGH VOLTAGE BATTERY
Your vehicle is equipped with a Lithium-ion high voltage
battery that is used to power the electric powertrain
systems and the 12 Volt vehicle electrical system.
The high voltage battery is located under the middle
section of the vehicle, below and in front of the second row
seating. The high voltage battery is maintenance free and
designed to last for the life of the vehicle.
Lithium-ion batteries provide the following benefits:
Lithium-ion batteries are much lighter than other types
of rechargeable batteries of the same size.
Lithium-ion batteries hold their charge; they only lose
approximately three percent of their charge per month.
Lithium-ion batteries have no memory, which means
that you do not have to completely discharge them
before recharging, as with some other batteries.
Lithium-ion batteries can be recharged and discharged
thousands of times.
High Voltage Battery Service Disconnect
The high voltage battery service disconnect is located
under the access panel, in front of the second row
passenger seating. Only a qualified service technician
should access the high voltage battery service disconnect.
If your vehicle requires high voltage battery service, see an
authorized dealer.
Disposal of the High Voltage Battery
Your vehicle’s high voltage battery is designed to last the
life of your vehicle. See an authorized dealer for
information on the disposal of the battery if it should
require replacement.
General Information
The vehicle is also equipped with a Battery Management
system that is designed to:
Ensure safe operation
Maximize driving range
Maximize the life expectancy of the high voltage battery
WARNING!
Never try to remove the high voltage battery service
disconnect. The high voltage battery service discon-
nect is used when your vehicle requires service by a
qualified technician at an authorized dealership.
Failure to follow this warning can result in electrical
shock, toxic emissions, fire, and other hazards which
can cause death or serious injury including severe
burns, respiratory injuries, and blindness.
The high voltage battery and battery case have no
parts that you or an unqualified technician can
service. Under no circumstances should you or an
unqualified technician open, disassemble, pene-
trate, or tamper with the high voltage battery, battery
case, their cables, or connectors. Damage to these
components can result in electrical shock, toxic
emissions, fire, and other hazards which can cause
death or serious injury including severe burns, respi-
ratory injuries, and blindness. You should take the
vehicle to an authorized dealership for any service or
maintenance on these high voltage components.
The high voltage system can be hot during and after
starting, and when the vehicle is shut off or charging.
Be careful of both the high voltage and the high
temperature. Failure to do so can result in severe
burns.
WARNING!
Your vehicle contains a sealed Lithium-ion high voltage
battery. If the battery is disposed of improperly, there is
a risk of electrical shock and toxic emissions which can
cause severe burns, respiratory injuries, fires, and
other hazards resulting in serious injury or death.
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GETTING TO KNOW YOUR VEHICLE 7
(Continued)
NOTE:
During vehicle start up and shut down, a clicking noise
may be heard from within the vehicle. When the igni-
tion is in the ON/RUN position, the high voltage battery
contactors inside the battery are closed to make the
stored electricity inside available for vehicle use. After
the vehicle is shut down, the contactors open to electri-
cally isolate the battery from other vehicle systems.
The clicking noise is the sound of these contactors as
they open and close during normal operation.
The Audible Pedestrian Warning system will emit a
noise from the front of the vehicle when driving forward
at speeds below 22 mph (35 km/h). It will also emit a
noise from the rear of the vehicle when in REVERSE,
and from both the front and rear of the vehicle when in
NEUTRAL. For more information on this system, see
Úpage 47.
BATTERY CONDITIONING
In extreme temperatures, high or low, the high voltage
battery may need to be conditioned, and therefore may
require the vehicle to be plugged in.
If the ambient temperature is 5°F (-15°C) or below at
vehicle shut down, the instrument cluster will display the
message “Plug In Vehicle To Condition Battery”.
If the battery temperature is below -22°F (-30°C), or
131°F (55°C) or above, the vehicle will NOT start:
If the vehicle is plugged in at these battery tempera-
tures, the instrument cluster will display the message
“Please Leave Key In RUN — Battery Conditioning
Needed”.
If the vehicle is not plugged in at these battery
temperatures, the “Plug In Vehicle To Condition
Battery” will be shown in the instrument cluster display.
If the battery temperature is below -27°F (-33°C), the
message “Please Leave Key In RUN — Battery Condi-
tioning Needed” will be displayed whether the vehicle
is plugged in or not.
WARNING!
In the event of a collision:
If your vehicle is still drivable, pull off to the side of
the road, when safe to do so, and place the transmis-
sion in the PARK position, apply the parking brake,
and turn the vehicle off.
Check your vehicle to see if there are exposed
high-voltage parts or cables. To avoid electrical stock
which can result in serious injury or death, never
touch wiring, connectors, and other high-voltage
parts, such as the inverter unit and the Lithium-ion
battery.
If the vehicle receives a strong impact to the floor
while driving, stop the vehicle in a safe location and
check the floor.
Leaks or damage to the Lithium-ion battery may
result in a fire and toxic emissions which can cause
severe burns, respiratory injuries, and other serious
injuries or death. If you discover these leaks, contact
emergency services immediately. Since the fluid leak
may be Lithium Manganate from the Lithium-ion
battery, never touch the fluid leak inside or outside of
the vehicle. If the fluid contacts your skin or eyes,
wash these areas immediately with a large amount
of water and obtain immediate medical attention to
help avoid serious injury.
If a fire occurs inside your vehicle, leave the vehicle
as soon as possible. Only use a type ABC, BC, or C fire
extinguisher that is meant for use on electrical fires.
Using a small amount of water, or the incorrect fire
extinguisher can result in serious injury or death from
electrical shock.
If you are not able to safely assess the vehicle due to
vehicle damage, do not touch the vehicle. Leave the
vehicle and contact emergency services. Advise first
responders that this is a hybrid-electric vehicle.
In the event of an accident that requires bodywork,
refer to an authorized dealership.
WARNING!
2
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8GETTING TO KNOW YOUR VEHICLE
(Continued)
NOTE:
When the “Please Leave Key In RUN — Battery Condi-
tioning Needed” message is displayed, keep the igni-
tion in the RUN position for the battery to recover. Place
the ignition back in the OFF position when the message
disappears, and then start the vehicle. When this
message is displayed, do not operate any air condi-
tioning controls.
Under these high or low temperatures, if the vehicle is
plugged in, and the ignition is in the OFF position, the
vehicle may “wake up” to precondition the high voltage
battery for use.
It is recommended that the vehicle be plugged in over-
night when possible to maximize the electric range of
the vehicle.
The messages will only be displayed when the ignition is in
the ON/RUN position and the high voltage battery is not
ready to provide propulsion power. The message also
displays if there is a failed attempt to achieve READY state
when the high voltage battery cell temperatures are either
too cold or too hot.
HIGH VOLTAGE CHARGING OPERATION
SAE J1772 C HARGING INLET
Your vehicle uses an industry standard SAE J1772 charge
inlet (vehicle charge inlet) for both AC Level 1 (120 V) and
AC Level 2 (240 V) charging.
Vehicle Charge Inlet
Open the charge port door by pushing near the rear outer
edge of the door, near the center to unlatch. To close the
charge port door, engage the door latch by pushing on the
rear outer edge near the center.
AC LEVEL 1 CHARGING
(120 VOLT, 12 AMP)
Your vehicle is equipped with a 120 Volt AC, SAE J1772
Level 1 Electric Vehicle Supply Equipment (EVSE), also
referred to as a Portable Charging Cordset (EVSE). AC
Level 1 charging requires a conventional NEMA 5-15R
120 Volt AC grounded wall outlet along with the Portable
Charging Cordset (EVSE) provided with the vehicle.
WARNING!
Please be sure to follow these warnings. Failure to do
so may result in serious injury or death.
Discontinue use of the Portable Charging Cordset
(EVSE) immediately if the plug or outlet becomes hot
to the touch or if you notice any unusual odors.
Do not use the Portable Charging Cordset (EVSE) in
building structures that use fuse-based circuit
protection. Use only with electrical circuits protected
by circuit breakers.
Do not use the Portable Charging Cordset (EVSE) if
other devices are plugged into the same circuit.
When unplugging the Portable Charging Cordset
(EVSE) from the wall outlet, be sure to pull by the
plug, and not the cord.
Do not pull, twist, bend, step on or drag the cord of
the Portable Charging Cordset (EVSE).
Stop using the Portable Charging Cordset (EVSE)
immediately if charging stops before it’s completed
when the plug or cord is moved or adjusted.
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GETTING TO KNOW YOUR VEHICLE 9
(Continued)
Portable Charging Cordset (EVSE)
To access the Portable Charging Cordset (EVSE), open the
door of the cargo area storage bin, on the driver’s side,
and remove the Portable Charging Cordset (EVSE) from
the storage bag.
NOTE:
After use, the Portable Charging Cordset (EVSE) should be
placed in the storage bag and put back in the cargo area
storage bin. If the Portable Charging Cordset (EVSE) will be
left outside the vehicle, be sure to protect the connection
end from moisture, dirt, and debris accumulation and
contamination.
Cargo Area Storage Bin
NOTE:
The Portable Charging Cordset (EVSE) is used for
AC Level 1 charging only.
Do not use the Portable Charging Cordset (EVSE) if
the plug has a loose connection with the wall outlet
or if the wall outlet is damaged or rusted.
If in any doubt about the wall outlet and/or circuit,
contact a qualified electrician.
Do not use if a malfunction occurs or if the Portable
Charging Cordset has been damaged in any manner.
It is recommended that you contact an authorized
dealership.
There are no user serviceable parts inside the
Portable Charging Cordset (EVSE). Do not attempt to
repair or service the Portable Charging Cordset
(EVSE), doing so will void the New Vehicle Warranty.
WARNING! WARNING!
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR
ELECTRIC SHOCK: Electrical shock, fire, and other
serious hazards can occur if the Portable Charging
Cordset (EVSE) is not used properly. This vehicle uses a
high voltage current. Failure to follow the proper
charging instructions in this publication can cause
serious injury or death. There are no serviceable parts
in the Portable Charging Cordset (EVSE). Do not open,
disassemble, penetrate, or tamper with the Portable
Charging Cordset (EVSE). Failure to follow this warning
can result in electrical shock, fire, property damage,
and death or serious injury.
WARNING!
IMPORTANT SAFETY INSTRUCTIONS PERTAINING TO A
RISK OF FIRE OR ELECTRIC SHOCK: This publication
contains important instructions and warnings that
should be followed during charging operations. Failure
to follow these warnings and instructions can result in
electrical shock and fire which can cause death or
serious injury.
Read this entire publication before using the
Portable Charging Cordset (EVSE).
Do not put fingers or objects into the Portable
Charging Cordset (EVSE) connector.
2
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10 GETTING TO KNOW YOUR VEHICLE
(Continued)
EVSE Charging Cordset
The Portable Charging Cordset (EVSE) is compliant with
SAE J1772, and applicable for use with vehicles fitted with
standard SAE J1772 charge inlets. The Portable Charging
Cordset (EVSE) includes:
A charge connector
A NEMA 6 rated enclosure with a Charge Current Inter-
rupt Device (CCID) with a status indicator display
An AC Power Cord with a NEMA 5–15P right angle plug
An indoor/outdoor charge cable, EV-rated
A Status Indicator Display
Charging Cordset
Do not use the Portable Charging Cordset (EVSE) if
the flexible power cord is frayed, broken, has cracked
insulation, or any other signs of damage.
Do not use the Portable Charging Cordset (EVSE) if
the enclosure or the connector is broken, cracked,
open, or shows any other indication of damage.
Do not use the Portable Charging Cordset (EVSE) with
an extension cord or plug adapters.
The Portable Charging Cordset (EVSE) may attempt
to reset and run after a power interruption.
There are no user serviceable parts inside the
Portable Charging Cordset (EVSE). Do not attempt to
repair or service the Portable Charging Cordset
(EVSE) yourself – personal injury may result.
When using a charging station with the Portable
Charging Cordset (EVSE) attached, ensure the
charging station’s cable is not visibly damaged
before plugging into the vehicle.
Do not allow children to operate the Portable
Charging Cordset (EVSE). Adult supervision is
mandatory when children are in proximity to the
charge station that is in use.
Do not use a charge station or vehicle charge inlet
that is worn or damaged with the AC Level 2 charging
cable. Plugging into worn or damaged receptacles
may cause damage to the Portable Charging Cordset
(EVSE) and vehicle.
WARNING!
Ensure that the Portable Charging Cordset (EVSE) is
always stored in a safe place. Do not expose the
EVSE J1772 vehicle connector to rain or wet condi-
tions. Avoid allowing water or other liquids to pour or
drip onto the vehicle connection end of the J1772
EVSE connector. If water penetrates the electrical
device, the risk of electrical shock increases. Ensure
that all plugs and cables are free of moisture before
using the Portable Charging Cordset (EVSE).
In a collision, a loose Portable Charging Cordset
(EVSE) in the vehicle could cause injury. It could fly
around in a sudden stop and strike someone in the
vehicle. Do not store the Portable Charging Cordset
(EVSE) on the cargo load floor, or in the passenger
compartment.
The Portable Charging Cordset (EVSE) has been
tested for use in temperatures ranging from -40°F to
122°F (-40°C to 50°C).
The Portable Charging Cordset (EVSE) should be
stored at temperatures between -40°F and 176°F
(-40°C and 80°C).
SAVE THESE INSTRUCTIONS.
WARNING!
1 — Charge Connector
2 — Status Indicator Display
3 — Charging Cordset Enclosure
4 — Charge Cable
5 — AC Plug
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GETTING TO KNOW YOUR VEHICLE 11
GROUNDING INSTRUCTIONS
For A Grounded, Cord-Connected Product:
The Portable Charging Cordset (EVSE) must be grounded.
If it should malfunction or break down, grounding provides
a path of least resistance for an electric current to reduce
the risk of electric shock. The Portable Charging Cordset
(EVSE) is equipped with a cord having an
equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that
is properly installed and grounded in accordance with all
local codes and ordinances.
Charging Cordset Operation
1. Insert the AC plug prongs of the Portable Charging
Cordset (EVSE) into a 15 A, or 20 A, 120 VAC, 60 Hz,
grounded wall outlet. Do not use an extension cord,
outlet/plug adapter, or a worn outlet. The Portable
Charging Cordset (EVSE) will not operate safely
unless it is plugged directly into the wall outlet.
NOTE:
The Portable Charging Cordset (EVSE) should be plugged
into a dedicated circuit, not a circuit shared with other
devices drawing electricity on the circuit.
AC Plug And Wall Receptacle
WARNING!
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR
ELECTRIC SHOCK: Do not use the Portable Charging
Cordset (EVSE) on electrical circuits with two-prong
outlets; use with improper outlets could result in
electric shock, fire, property damage, and death or
serious injury. Check with a qualified electrician if you
are in doubt as to whether the wall outlet is properly
grounded. Do not modify the plug prongs provided with
the Portable Charging Corset (EVSE) – if it does not fit
the outlet, you must have a proper outlet installed by a
qualified electrician.
WARNING!
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR
ELECTRIC SHOCK: Do not use the Portable Charging
Cordset (EVSE) on electrical circuits with two-prong
outlets; use with improper outlets could result in
electric shock, fire, property damage, and death or
serious injury. Check with a qualified electrician if you
are in doubt as to whether the wall outlet is properly
grounded. Do not modify the plug prongs provided with
the Portable Charging Corset (EVSE) – if it does not fit
the outlet, you must have a proper outlet installed by a
qualified electrician.
2
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12 GETTING TO KNOW YOUR VEHICLE
2. Check to see if the Portable Charging Cordset (EVSE)
is ready to charge by reviewing the indicator lights.
After a brief self-check, where the indicator lights will
flash, a green AC Power indicator light and two green
Charge Active indicator lights indicate that the
Portable Charging Cordset (EVSE) is ready for use.
Cordset Indicator Lights
3. If the Portable Charging Cordset (EVSE) is ready to
charge, ensure the vehicle is in PARK, and then
connect the charge connector to the vehicle’s charge
inlet. You will hear a “click” when the charge
connector is inserted correctly and coupled with the
vehicle’s charge inlet.
Inserting The Charge Connector Into The Vehicle Charge Inlet
4. When the vehicle commences charging, the Charge
Active indicator lights on the Portable Charging
Cordset (EVSE) will cycle from left to right, and then
both turn off. This pattern will repeat while the vehicle
is charging. The lights are illuminated at the rate of
approximately one cycle per second.
NOTE:
The vehicle should start charging automatically. If not,
please check the following:
Portable Charging Cordset (EVSE) — The Portable
Charging Cordset (EVSE) status indicators illumi-
nate green or red to identify the charging status
Úpage 13.
Wall Outlet — Check whether the wall outlet is
functional (no power outage) and/or plug the
Portable Charging Cordset (EVSE) into a different
wall outlet.
Charging Schedule — Check whether or not the
charging schedules have been enabled. If
enabled, check that you are within the scheduled
time and day of the week. If a charging schedule
has been enabled in the vehicle, and it is outside
the time and day of the week, you may override
the schedule for this charging event by plugging in
the charge connector, unplugging it, and then
plugging it back into the vehicle charge inlet.
Complete the double plug sequence within
10 seconds for it to override the set schedule.
Hood Ajar — Check whether the hood is open.
Charging is disabled while the hood is open, and
will resume when the hood closes.
1 — AC Power Indicator Light
2 — Fault Indicator Light
3 — Charge Active Indicator Lights
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GETTING TO KNOW YOUR VEHICLE 13
5. To stop the charging process, disconnect the Portable
Charging Cordset (EVSE) from the vehicle first, and
then from the wall outlet. To disengage the vehicle
coupler, push the button on the connector.
Removing The Charge Connector From The
Vehicle Charge Inlet
6. Close the inlet door when a Portable Charging
Cordset (EVSE) is not connected to the vehicle.
NOTE:
It is good practice to keep the ignition in the OFF position
while conducting Level 1 charging. This minimizes any
additional vehicle loads the Portable Charging Cordset
(EVSE) has to support. The additional electrical loads will
extend the high voltage battery charging time.
Troubleshooting Using The Status
Indicator Display
If the vehicle is not charging properly, consult the status
indicator lights.
The AC Power Indicator displays the status and safety of
the input power. If this indicator is green, the power is
within acceptable limits to charge the vehicle. If only the
AC Power Indicator is flashing red, then there is a problem
with the AC power at the electrical outlet. If the AC Power
Indicator does not return to green, then the outlet should
be inspected by a qualified electrician to ensure the
voltage, frequency, and grounding are compliant to
national and local electrical codes and ordinances. It may
be possible to attempt charging from a different outlet.
The Fault Indicator displays the status of the Portable
Charging Cordset (EVSE) and the vehicle connection. The
Portable Charging Cordset (EVSE) will not allow charging
while the fault indicator is red. If it is off, the Portable
Charging Cordset (EVSE) has not detected any internal
faults, or faults with the vehicle connection. If the Fault
Indicator is flashing red, there is a fault detected either
with the Portable Charging Cordset (EVSE), electronics, or
with the vehicle connection. The Portable Charging
Cordset (EVSE) may attempt to retry to provide current to
the vehicle if the fault is cleared. If the Portable Charging
Cordset (EVSE) does not attempt to provide charge to the
vehicle, the charge connector will need to be removed
from the vehicle to clear the fault.
The fault code list in the following table provides a
reference for the important faults that are detected by the
Portable Charging Cordset (EVSE). When a fault is
detected, the AC Power Indicator, the Fault Indicator, or
both the AC Power and Fault Indicators will flash red. If
only the AC Power Indicator is red, there is a problem on
the AC Power side of the unit. If only the Fault Indicator is
flashing red, there is a problem internal to the unit or with
the vehicle. If both the AC Power and Fault Indicators are
flashing red, an over temperature condition is detected at
either the AC plug or within the Portable Charging Cordset
(EVSE) enclosure. Additional information about the faults
is provided by a fault code that is displayed on the two
green Charge Active Indicators. The fault code consists of
four digits, each with a value of 1 or 2. The value of a digit
is the number of indicators illuminated for that part of the
sequence. For example, fault code (1, 2, 1, 1) will display
the following sequence: One indicator will illuminate for
0.3 seconds, then two indicators will illuminate, then one
indicator, and finally one indicator will illuminate. After all
four fault code digits have been displayed, the indicators
will remain off for one second before repeating the
sequence.
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14 GETTING TO KNOW YOUR VEHICLE
Portable Charging Cordset (EVSE) Fault Code List
Flashing Fault
Code Flashing Indicator Fault Indication Recommended Actions
1, 2, 2, 2 AC Power Vehicle Current Draw is Too High Check Portable Charging Cordset (EVSE) and vehicle at an authorized dealership.
1, 1, 2, 1 AC Power Incorrect Electrical Supply Attempt to charge the vehicle at a different outlet. Contact a qualified electrician to check the
electrical outlet and AC Supply (house wiring).
1, 1, 2, 2 AC Power Incorrect Electrical Supply Attempt to charge the vehicle at a different outlet. Contact a qualified electrician to check the
electrical outlet and AC Supply (house wiring).
1, 2, 1, 1 AC Power Incorrect Electrical Supply Attempt to charge the vehicle at a different outlet. Contact a qualified electrician to check the
electrical outlet and AC Supply (house wiring).
1, 2, 1, 2 AC Power Incorrect Electrical Supply Attempt to charge the vehicle at a different outlet. Contact a qualified electrician to check the
electrical outlet and AC Supply (house wiring).
1, 1, 1, 1 Fault Portable Charging Cordset (EVSE)
Internal Fault
Unplug the Portable Charging Cordset (EVSE) from the vehicle charge inlet and retry to charge.
If the issue is not corrected, check the Portable Charging Cordset (EVSE) and vehicle at an
authorized dealership.
1, 1, 1, 2 Fault Portable Charging Cordset (EVSE)
Internal Fault
Unplug the Portable Charging Cordset (EVSE) from the vehicle charge inlet and retry to charge.
If the issue is not corrected, check the Portable Charging Cordset (EVSE) and vehicle at an
authorized dealership.
1, 2, 2, 1 AC Power Outlet Wiring Bad Ground Attempt to charge the vehicle at a different outlet. Contact a qualified electrician to check the
electrical outlet and AC Supply (house wiring).
1, 2, 1, 1 Fault Portable Charging Cordset (EVSE)
Internal Fault Check the Portable Charging Cordset (EVSE) and vehicle at an authorized dealership.
1, 2, 1, 2 Fault CCID Leakage Current Detected Disconnect charge connector and retry charging. If problem persists, check the Portable Charging
Cordset (EVSE) and vehicle at an authorized dealership.
2, 2, 2, 1 Fault Vehicle Interface Connector Error with the Vehicle Charge Connector Interface — Check for water or other contamination in the
vehicle charge inlet or charge connector.
2, 2, 2, 2 Fault Vehicle Interface Connector Error with the Vehicle Charge Connector Interface — Check for water or other contamination in the
vehicle charge inlet or charge connector.
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GETTING TO KNOW YOUR VEHICLE 15
Guidelines for preventing fire and electric shock:
Ensure the Portable Charging Cordset (EVSE) is posi-
tioned so it will not be stepped on, tripped over, or
otherwise subjected to damage or stress.
There are no user serviceable parts inside.
Do not use the Portable Charging Cordset (EVSE) if it is
visibly damaged. Contact an authorized dealership for
service.
Do not place fingers, or any other objects inside the
charge connector.
Do not allow children to operate the Portable Charging
Cordset (EVSE). Adult supervision is mandatory when
children are in proximity when the Portable Charging
Cordset (EVSE) is in use.
Do not use the Portable Charging Cordset (EVSE) with
an extension cord or plug adapters.
Do not unplug the Portable Charging Cordset (EVSE)
from the wall outlet during a charging operation.
NOTE:
During normal operation, the charge connector or AC plug
may feel warm. If either one feels hot during charging,
unplug the Portable Charging Cordset (EVSE) and have a
qualified electrician inspect the wall outlet before you
continue charging Úpage 78.
1, 1, 2, 1 Fault & AC Power
Portable Charging Cordset (EVSE)
Enclosure Internal Temperature is Too
High
Use caution as the Portable Charging Cordset (EVSE) housing may be hot. It is recommended to
move the Portable Charging Cordset (EVSE) out of direct sun exposure. Allow the unit to cool.
If error persists, check the Portable Charging Cordset (EVSE) at an authorized dealer.
1, 1, 1, 2 Fault & AC Power Hot AC Power Plug Warning
Use caution as the Portable Charging Cordset (EVSE) AC Power Plug may be hot. It is
recommended to carefully unplug the unit from the wall outlet and allow it to cool down. Attempt to
charge the vehicle at a different wall outlet. Contact a qualified electrician to inspect/replace the
wall outlet that was associated with the Hot AC Plug event. Charging will still occur, but at a
reduced rate.
1, 1, 1, 1 Fault & AC Power AC Power Plug Over Temperature
Use caution as the Portable Charging Cordset (EVSE) AC Power Plug may be hot. It is
recommended to carefully unplug the unit from the wall outlet and allow it to cool down. Attempt to
charge the vehicle at a different outlet. Contact a qualified electrician to inspect/replace the outlet
that was associated with the Hot AC Plug event.
Portable Charging Cordset (EVSE) Fault Code List
Flashing Fault
Code Flashing Indicator Fault Indication Recommended Actions
WARNING!
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR
ELECTRIC SHOCK: Do not use the Portable Charging
Cordset (EVSE) with an outlet that is worn or damaged.
Failure to follow this warning can result in electrical
shock, fire, property damage, and death or serious
injury.
2
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16 GETTING TO KNOW YOUR VEHICLE
AC LEVEL 2 CHARGING
(240 VOLT, 32 AMP)
AC Level 2 (240 V) charging requires a 240 V, Level 2
Electric Vehicle Supply Equipment (EVSE) charging
station. A 32 Amp Level 2 EVSE for home installation is
recommended. The Level 2 EVSE connects to a 40 Amp
circuit breaker and delivers 32 Amp maximum to the
vehicle.
When using public charging stations, ensure the charging
station is ready to provide charge and the vehicle is in
PARK before the Level 2 EVSE is plugged into the vehicle’s
charge inlet. You will hear a “click” when the charge
connector is inserted correctly and is coupled with the
vehicle’s charge inlet.
NOTE:
The vehicle should start charging automatically. If not,
please check the following:
Charging Station — Check the indications and instruc-
tions at the charging station.
Charging Schedule — Check whether the charging
schedule is enabled and if so, whether the vehicle is
currently within the scheduled charge time/day
(weekday/weekend). If the charging schedule is
enabled within the vehicle, you may override it for this
charging event by plugging in the charge connector,
unplugging it, and then plugging it back into the vehicle
charge inlet. Complete the double plug sequence
within 10 seconds for it to override the set schedule.
Hood Ajar — Check whether the hood is open. Charging
is disabled while the hood is open, and will resume
when the hood closes.
To stop the charging process:
Press the button located on the Level 2 EVSE vehicle
connector.
Remove the connector from the vehicle charge inlet.
Plug the charge handle into the Level 2 EVSE station
and coil the charging cord onto its holder. Do not leave
the charging cord lying on the ground.
CHARGING TIMES
The following factors determine the time it takes to charge
the high voltage battery:
The high voltage battery’s current State Of Charge
(SOC)
The type of Electric Vehicle Supply Equipment (EVSE)
used (Level 1 – 120 V or Level 2 – 240 V)
Ambient temperature
Whether the vehicle’s ignition is in the RUN position
during charging
NOTE:
The following charging times are estimates based on
charging a high voltage battery that has a <1% State Of
Charge (SOC) value displayed in the instrument cluster.
Charging times will vary based on the age, condition,
SOC, available current being provided to the charger
from its energy source, and temperature of the high
voltage battery.
Charging times may be longer if a thermal
self-protection reduces the charging current from the
EVSE being used.
If the vehicle’s ignition is in either the ACC or RUN posi-
tion, the vehicle charge indicator may not indicate
greater than a 99% SOC and will continue to charge the
vehicle, due to the vehicle loads.
VEHICLE CHARGE INDICATORS
Instrument Cluster High Voltage Battery Display
There is a battery display indicator located on the
instrument cluster. The battery display will indicate the
current State Of Charge (SOC) for the high voltage battery;
with the percentage value located to the right of the
symbol. When plugged in, the battery symbol also
indicates the battery level along with messages about the
charge or whether the system is waiting to charge due to
the charge schedule. These will appear unless there is a
charging fault. A green plug telltale will be shown in the
cluster, as well as applicable messaging when charging.
Type of EVSE Estimated Charge Time
Level 1
(120 V/15 A) Approximately 14 hours
Level 2
(240 V/30 A or 32 A) Approximately 2 hours
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GETTING TO KNOW YOUR VEHICLE 17
High Voltage Battery Display
Instrument Panel State Of Charge Indicator
In addition to the battery display in the instrument cluster,
your vehicle is equipped with a visual SOC indicator. The
SOC indicator is made up of five lights that are mounted to
the top center of the instrument panel, which will
illuminate when the vehicle is plugged into the charging
system.
State Of Charge Indicator
The SOC indicator provides a visual indication of the high
voltage battery’s charge status during charging. It is also
used to indicate a charging problem as well as waiting for
a scheduled charge to begin.
NOTE:
The lights scroll one at a time when the vehicle is plugged
in outside of its charging schedule time/day of the week,
and it is waiting on the schedule to begin charging.
In extreme hot or cold environments, the lights on the SOC
indicator may not illuminate. Charge status is available in
the instrument cluster display. In the event of an error in
the charging process, the outer two lights will blink.
When the hood is open, the lights on the SOC indicator will
not be illuminated.
NOTE:
For each segment of lights illuminated indicating the
percent of battery charge, two different blink rates are
used. A blink rate of 1 second on/1 second off indicates
that the first half is charging. The blink rate will increase to
0.5 second on/0.5 second off to indicate that the second
half is charging. When the battery is fully charged, the
blinking stops and the lights remain illuminated as
charging continues.
Number Of Indicator
Lights Illuminated Percent Of Battery Charge
1st light blinks 0 – 20%
1st light on, 2nd light
blinks 21 – 40%
1st and 2nd lights on,
3rd light blinks 41 – 60%
1st, 2nd, and 3rd lights
on, 4th light blinks 61 – 80%
1st, 2nd, 3rd, and 4th
lights on, 5th light blinks 81 – 99%
All 5 lights on 100%
Two outer lights are
blinking
Indicates an error in the
charging process
Lights turn on one at a
time from left to right
(when looking at the front
of the vehicle)
Indicates system is waiting
for scheduled time in
charge schedule to begin
charging
All lights turn on, then
immediately turn off
Indicates a successful
plug-in
Number Of Indicator
Lights Illuminated Percent Of Battery Charge
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18 GETTING TO KNOW YOUR VEHICLE
HYBRID ELECTRIC APP
Within the Uconnect system is the Hybrid Electric App that
allows you to see your vehicle’s power flow, understand
your driving history, and set a charging schedule for your
vehicle’s high voltage battery. To access this App, press
the Apps or Vehicle button on the main menu bar of the
radio’s touchscreen, and locate the Hybrid Electric App.
Accessing the app brings you to a set of three pages:
Power Flow, Driving History, and Schedules.
Hybrid Electric App Location
Power Flow
The Power Flow screen shows the current power readings
for all of the following:
Engine - Shows the amount of power (in kW) the engine
is generating. Based on vehicle operating conditions,
this power is used to: propel the vehicle, provide
passenger compartment heating, power vehicle elec-
trical loads, and charge the high voltage battery.
Engine operation is controlled to maximize fuel
economy.
Battery - Shows the amount of power (in kW) the high
voltage battery is currently providing/absorbing. A
negative kW indicates the vehicle’s high voltage
battery is charging.
Climate - Shows the amount of power (in kW) the
Climate Control system is using to maintain the current
interior temperature.
Power Flow paths are indicated by the direction of the
arrows on the touchscreen.
Power Flow Screen
Driving History
The Driving History screen shows the miles (km) driven in
both Full Electric and Hybrid (battery and engine powered)
modes for both the previous week and the current week.
The data is displayed in a bar graph: Electric mode in teal
and Hybrid mode in blue.
On the bar graph, miles (km) driven on the same day in
Electric mode (battery only) are always shown below miles
(km) driven in Hybrid mode. When one day of the week
exceeds 100 miles (160 km) driven, the values for miles
(km) driven in Electric and Hybrid modes will be listed
above the bar graph in respective colors (teal for Electric
and blue for Hybrid).
Driving History Screen
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