Chrysler Caravan 2005 Service manual

SV0501-E
2005 CARAVAN, GRAND CARAVAN,
TOWN & COUNTRY, PT CRUISER CONVERTIBLE
MAINTENANCE SCHEDULE, WARRANTIES, ROADSIDE ASSISTANCE
AND OPTIONAL SERVICE CONTRACTS
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Vehicle Identification Number
Warranty Start Date
Selling dealer Code
Moving?
• Name and address changes ......................................................................page 5
• How to get service ..................................................................................page 15
For 24-hour Roadside Assistance
Dial 1-800-363-4869
• Give us your Vehicle Identification Number,
licence plate number and odometer reading.
• Tell us where you are and the number from
which you are calling.
See page 20 for details.
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CONTENTS
Warranty Information................................................ 4
Your rights and responsibilities.......................... 4-5
About your warranties ............................................ 6
3/60 Basic Warranty ................................................ 7
5/100 Powertrain Warranty .................................... 8
Corrosion Warranty ................................................ 9
Emission Warranties ...................................... 10-11
What is not covered ........................................ 12-14
How to get service ................................................ 15
Other things you should know ...................... 16-17
Customer Assistance................................................ 18
Arbitration.............................................................. 19
5/100 Roadside Assistance Program ................ 20-23
Optional Service Contracts................................ 24-28
Maintenance Service Schedule Coupons
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and
optional service contracts that apply to your new vehicle. It explains exactly
what’s covered, how long each warranty lasts, and what you must do to keep
the warranties in force. Please read the warranties and other information in
this booklet carefully.
This booklet should be kept in your vehicle.
In this booklet, “DaimlerChrysler dealer” means any authorized dealer who sells and services
Chrysler, Jeep®or Dodge vehicles.
“DaimlerChrysler” and “DaimlerChrysler Canada” mean DaimlerChrysler Canada Inc.
“DaimlerChrysler parts” mean Mopar or Autopar®brand parts designed for Chrysler, Jeep®or
Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler, Dodge and Autopar are registered trademarks of DaimlerChrysler Canada Inc.
Jeep is a registered trademark of DaimlerChrysler Corporation, used under licence by DaimlerChrysler Canada Inc.
Mopar is a registered trademark of DaimlerChrysler Corporation.
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YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they
give you specific legal rights. You may also have other rights which
vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or
limitation of how long an implied warranty lasts or who is eligible
for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to this
vehicle. Any implied warranty or condition of merchantability or
fitness for a particular purpose applicable to this vehicle is limited in
duration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach of
these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to
operate and maintain your vehicle as recommended in the Owner’s
Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your selling dealer
for all service, both during and after the warranty periods.
DaimlerChrysler Canada dealers are best equipped and trained
to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
2005 Caravan, Grand Caravan, Town & Country and PT Cruiser Convertible
WARRANTY
INFORMATION
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High-tech diagnostic equipment is sometimes needed to service a
vehicle efficiently and accurately. DaimlerChrysler Canada dealers
have unique diagnostic computers and electronic and mechanical
tools, specially designed to service our cars and trucks, and we
provide special technical training so their technicians can render the
skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler or Dodge
dealer. We recommend that you return to your selling dealer for this
service; however, you may request warranty service for your vehicle
from any DaimlerChrysler dealer. See “How to get service” on page
15.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle
manufacturers to notify owners if the correction of a safety-related
defect becomes necessary. If you change your name or address, or if
you are a subsequent owner of this vehicle, please use the yellow
Name or Address Change Card, found in the glove box packet, to
report the change to DaimlerChrysler Canada. If the card is missing,
ask your dealer for one or “Update Your Personal Information” in
the “Owner’s Section” at www.chrysler.ca or at www.dodge.ca.
YOUR RIGHTS AND RESPONSIBILITIES
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ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are
measured from the vehicle’s “warranty start date,” which is the date
when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new 2005 Chrysler and Dodge
Minivan and Chrysler PT Cruiser Convertible vehicles only which are
built for sale in Canada and are registered and normally operated in
Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed
DaimlerChrysler parts and equipment (that is, DaimlerChrysler parts
or equipment installed by DaimlerChrysler or by the selling dealer
before the vehicle was delivered to the first owner), if the repairs were
necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanu-
factured DaimlerChrysler parts (see page 16).
TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty
failed, towing to the nearest Chrysler or Dodge dealership will be
covered by the Roadside Assistance Program (for details, see page 20).
Important: Some vehicles have special towing requirements.
See your Owner’s Manual for towing instructions.
ABOUT YOUR WARRANTIES
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3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60
Basic Warranty will cover the adjustment, repair or replacement of
any factory-installed part of your vehicle except tires for 3 years or
60,000 kilometres, whichever occurs first. The following items are
exceptions; they are only covered (if defective) for 1 year or 20,000
kilometres, whichever occurs first:
•light bulbs and fuses
•wiper blades
•clutch discs
•brakes (rotors, pads, linings and drums)
•windshield and rear window
•wheel alignment and wheel balancing
Tires are warranted by the tire manufacturers, not by
DaimlerChrysler. For details, see the tire manufacturer’s warranty
booklet in your glove box. Your DaimlerChrysler dealer may be able
to assist you if you experience a problem with a factory-installed
tire.
Your Koss headphones are warranted by the manufacturer, not
by DaimlerChrysler. For details, see the Koss manufacturer’s
warranty card in your glove box.
3/60 BASIC WARRANTY
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5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or
100,000 kilometres, whichever occurs first, measured from the
vehicle’s original warranty start date.
Vehicles placed in Police, Taxi, Limousine, Postal or Ambulance
service are excluded from the 5-year or 100,000-kilometre
powertrain warranty and are covered only under the
3-year or 60,000-kilometre basic warranty.
• Engine – Cylinder block and all internal parts; cylinder head
assemblies; timing case, timing chain, timing belt, gears and
sprockets; vibration damper; oil pump; water pump and housing;
intake and exhaust manifolds; flywheel with starter ring gear; core
plugs; valve covers; oil pan; turbocharger housing and internal
parts; turbocharger wastegate actuator; supercharger; serpentine
belt tensioner; seals and gaskets for listed components only.
• Transmission – Transmission case and all internal parts; torque
converter; drive/flex plate; transmission range switch;
transmission control module; bell housing; oil pan; seals and
gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
• Front-Wheel Drive – Transaxle case and all internal parts; axle
shaft assemblies; constant velocity joints and boots; differential
cover; oil pan; transaxle speed sensors; transaxle solenoid
assembly; PRNDL position switch; transaxle electronic controller;
torque converter; seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
5/100 POWERTRAIN WARRANTY
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CORROSION WARRANTY
CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused
by corrosion.
In addition, outer body panels are covered against holes caused
by corrosion up to 5 years or 160,000 kilometres, whichever occurs
first. An outer body panel is a sheet metal panel which can be seen
while walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion.
Cosmetic or surface corrosion (resulting from stone chips or
scratches in the paint, for example) will not be repaired under
this warranty.
If collision damage is obviously neglected and allowed to worsen
until a hole develops, this warranty will not cover the repair.
COLLISION DAMAGE
If your vehicle is damaged in an accident and needs sheet metal
repair or replacement, be sure the body shop uses only genuine
DaimlerChrysler parts and applies anti-corrosion materials to the
parts repaired or replaced. Your Corrosion Warranty does not
cover replacement parts not supplied by DaimlerChrysler, or any
damage which is caused by the use of non-DaimlerChrysler
replacement parts.
See also What Is Not Covered on page 12.
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EMISSION WARRANTIES
EMISSION WARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was
designed, built and equipped to conform at the time of sale with
applicable federal and provincial emissions standards, and that the
vehicle is at the time of sale free from defects in material and
workmanship which would cause it to fail to conform to the
applicable emission standards within the warranty periods specified.
A covered defect is one which causes your vehicle to fail to meet
applicable emission-control regulations.
To keep your vehicle operating properly and in conformance
with emission regulations, see the “Scheduled Maintenance”
instructions in your Owner’s Manual and herein. Only
DaimlerChrysler parts should be used for maintenance and
repair of your vehicle’s emission-control systems.
You should keep any receipts for maintenance service and pass
them on to the next owner of your vehicle, in case questions arise
concerning maintenance. DaimlerChrysler Canada has the right to
deny warranty coverage if your vehicle has not been properly
maintained, or if repairs are needed because parts other than
DaimlerChrysler parts were used; however, denial will not be based
on the lack of maintenance records alone.
Warranty service must be performed by an authorized
Chrysler or Dodge dealer.
If emergency warranty service is required and an authorized
dealer is not available, contact DaimlerChrysler Canada Customer
Assistance (page 18) and request emission warranty service help.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission-control
components for 3 years or 60,000 km, whichever occurs first.
The Emission Defect Warranty provides longer coverage for
specified components.
The Defect Warranty covers the following major emission-
control parts, if so equipped, for 8 years or 130,000 kilometres,
whichever occurs first:
• catalytic converter
• powertrain control module.
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks
with a GVW less than 3855 kg (8500 lb.).
For 2 years or 40,000 kilometres, whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to
pass an approved provincial Inspection/Maintenance (I/M)
program’s emissions test, but only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed
the test; and
• warranty service is required in order for your vehicle to pass the
provincial I/M test.
Provincial test fees, if any, are not covered by this warranty.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the
Emission Performance Warranty period, take it to an authorized
Chrysler or Dodge dealer as soon as possible. Give the service
representative the printout that shows your vehicle failed the test. If
possible, bring all service receipts, maintenance logs and records to
prove that your vehicle has been properly maintained.
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WHAT IS NOT COVERED
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to
fire, accidents, abuse, negligence, objects striking your vehicle,
carrying corrosive materials (such as chemicals, acids and
fertilizers), misuse (such as driving over curbs, overloading,
spinning wheels, etc.), racing or participating in a racing event,
improper disconnection of components, modifying the exhaust
system, tampering or making adjustments which do not comply
with DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration
caused by exposure to the elements, or repairs required due to
airborne fallout, acid rain, chemicals, tree sap, insects, bird or insect
droppings, salt, sand, gravel, road hazards, hail, windstorms,
lightning, floods or any other event of nature.
Road salt, car washes, scuffs and scratches, and everyday
abrasion from sand and dirt can affect the appearance of a vehicle’s
wheels (steel, chrome and aluminum) and other undercarriage
parts. Some surface corrosion with use is normal; it is not a defect
and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal
maintenance services, such as oil and filter changes, general
lubrication, tire rotation, engine tune-ups and replacing spark
plugs. Required maintenance services are described in detail in
your Owner’s Manual and herein. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake
rotors, pads, linings or drums, windshield and rear window,
wheel alignment and wheel balancing (unless they are defective,
see page 7).
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WHAT IS NOT COVERED
DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated
or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or con-
sequential damages such as loss of use of your vehicle, loss of time,
inconvenience, expense for fuel, telephone, travel, rental car,
overnight accommodation, loss or damage to your personal
property, commercial loss, loss of income, etc.
NON-DAIMLERCHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required
because of non-DaimlerChrysler modifications, installation of
special equipment or accessories, or use of special materials, fuels
or additives. This includes special bodies, body conversions, fuel
system conversions, trailer hitches, window tints, sunroofs, theft
alarms, etc. Non-DaimlerChrysler modifications do not by
themselves void your warranty, but they are not covered by
your warranty.
NON-DAIMLERCHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment,
materials or additives not supplied by DaimlerChrysler or not
certified for use on your vehicle. Performance and racing parts are
considered to be non-DaimlerChrysler parts.
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WHAT IS NOT COVERED
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE IF
IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER
THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from DaimlerChrysler Canada. Dealers
may not give authorization for export. You should consult an
authorized dealer to determine this vehicle’s warranty coverage
if you have any questions.
This policy does not apply to vehicles registered to Canadian
government officials or military personnel on assignment
outside of Canada.
(See also page 15.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance
company, or is rebuilt after being declared to be a total loss, or is
otherwise designated as “salvage,” “scrap,” “rebuilt” or words of
similar impact will no longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without
notice if it learns that a vehicle is ineligible for coverage for any of
these reasons.
RESTRICTED WARRANTY
DaimlerChrysler Canada may restrict the warranty on your vehicle
if the vehicle is not properly maintained, or if it is abused or
neglected and the abuse or neglect interferes with the proper
functioning of the vehicle. If the warranty is restricted, coverage
may be denied or subject to approval by DaimlerChrysler Canada
before repairs are performed.
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HOW TO GET SERVICE
HOW TO GET SERVICE
INCANADA:
Warranty service must be done by an authorized Chrysler or Dodge
dealer. If you move or are travelling in Canada, warranty service may be
requested from any authorized DaimlerChrysler dealer, but preferably
one who sells the same Chrysler or Dodge brand vehicle as yours.
INTHE UNITED STATES (INCLUDING U.S. POSSESSIONS AND
TERRITORIES) AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and
your vehicle remains registered in Canada, your DaimlerChrysler
Canada warranty will still apply. Service may be requested at any
authorized Chrysler or Dodge dealership.
IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle
to an authorized Chrysler or Dodge dealer. If the authorized
dealership charges you for repairs which you feel should be covered
under your warranty, please get a detailed receipt for the work done.
When your vehicle returns to Canada, contact the DaimlerChrysler
Canada Customer Assistance Centre (page 18) for reimbursement
consideration. Reimbursement will not be considered if the vehicle
does not return to Canada.
IFYOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle
importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact
the DaimlerChrysler Motors Customer Assistance office at
1-800-992-1997 to obtain the necessary documentation to register
your vehicle and to determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not
followed the procedure set out above, your vehicle will no longer be
eligible for warranty coverage of any kind. (Vehicles registered to
Canadian Government officials or military personnel on assignment
outside of Canada will continue to be covered by the basic warranty.)
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed
for most new vehicles, to cover repair costs beyond your vehicle’s
warranty. Protection is available for almost every operating part of
your vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuine
DaimlerChrysler Service Contract. We are not responsible for
other companies’ contracts. See page 24 for details on available
Service Contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new-vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling dealer immediately, because if
the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its dealers reserve the right to make
changes in vehicles built and/or sold at any time without incurring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar or Autopar®brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new
parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations
require the capture, purification and reuse of automotive refrigerant
gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of
purified reclaimed refrigerant.
CASSETTE TAPES AND CDS
There are some things you should know about cassette
tapes and non-commercial CDs. Labels applied to tape
cassettes and home-recorded CDs may curl, buckle or peel off. This
can result in ejection failure, and repairs required to remove a
“stuck” CD or cassette are not covered by warranty. In addition,
some home-recorded CDs of the CD-R and CD-RW formats may not
be compatible with automotive CD players and may skip or produce
error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is
not compatible with the player, replacing or servicing the player
will not solve the problem.
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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler dealership; then with the General Manager or
owner, if necessary.
2. Give your dealer a reasonable length of time or number of
opportunities to satisfy you. In fact, your dealer may contact
DaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:
❏Your name, address and phone number
❏The name of your dealer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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ARBITRATION
ARBITRATION
If you are still not satisfied after following the three steps on the
previous page, you have yet another option.
DaimlerChrysler Canada participates in an arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you about how your complaint may
be reviewed and resolved by an independent third party through
binding arbitration.
Our goal and that of our dealers is your complete satisfaction.
DaimlerChrysler Canada’s participation in CAMVAP makes a
valuable contribution to our achievement of that goal. There is no
charge for using CAMVAP. CAMVAP results are fast, fair and final, as
the award is binding on both you and DaimlerChrysler Canada.
CAMVAP has been implemented in all provinces and territories.
For more information, you can call CAMVAP directly or call our
Customer Assistance Centre. Please provide your Vehicle
Identification Number (VIN).
CAMVAP
1-800-207-0685
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ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program
for all new 2005 vehicles which have a 3-year or 60,000-kilometre Basic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty.
Eligible vehicles must be registered in Canada and are covered for
5 years or 100,000 kilometres, whichever occurs first, from the
vehicle’s warranty start date. Vehicles placed in Police, Taxi, Limousine,
Postal or Ambulance service, are covered for roadside assistance
for 3 years or 60,000 kilometres only (whichever occurs first).
Roadside Assistance service will be provided to the owner or driver of
an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized
DaimlerChrysler Canada dealership which services your brand of
vehicle (or to the DaimlerChrysler Canada dealership of your choice,
provided it is within a 35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, and the tow facility
has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required
once the winch is performed, you will be responsible for paying the
service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest DaimlerChrysler dealer (or to
the DaimlerChrysler dealership of your choice provided it is within a
35-kilometre distance of the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limited
to providing access to the seating area only and does not include the
cost of replacing keys.)
ROADSIDE
ASSISTANCE
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