Ciara Astro PB62 User manual

Astro PB62
User Guide

CIARA Astro PB62
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9300 Trans-Canada Highway
Montreal, Quebec H4S 1K5
Tel : [phone]
Fax : [phone]
Microsoft, Windows 10, Windows Server 2019 and Windows Server 2016
are registered trademarks of Microsoft Corporation
Intel and Core are trademarks or registered trademarks of Intel Corporation
Asus is a trademark of ASUSTeK COMPUTER INC.
All other names, brands, and trademarks are trademarks of their respective companies
Second printing September 2021
Printed in Canada
All rights reserved - © Hypertechnologie CIARA inc.

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Contents
ABOUT THIS GUIDE.......................................................................................................5
1.0 INSTALLING AND UPGRADING YOUR SYSTEM .........................................................6
1.1 Unpacking your micro PC............................................................................................................. 6
1.2 Choosing a site for the system ..................................................................................................... 7
1.3 Getting to know your Astro PB62 micro PC .................................................................................. 8
1.3.1 Recovery from CIARA recovery USB flash drive.......................................................................11
1.3.2 Windows 10 Recovery from Startup Settings..........................................................................12
1.3.3 Corrupted BIOS recovery.......................................................................................................14
1.3.4 System maintenance.............................................................................................................14
1.3.5 Using the CIARA Astro PB62 ..................................................................................................15
1.4 Troubleshooting your system after first install ............................................................................16
1.4.1 Helpful hints.........................................................................................................................16
1.5 Solving general problems............................................................................................................17
1.5.1 Solving hard drive problems..................................................................................................18
1.5.2 Solving display problems.......................................................................................................19
1.5.3 Solving audio problems.........................................................................................................20
1.5.4 Solving printer problems.......................................................................................................20
1.5.5 Solving keyboard and mouse problems..................................................................................21
1.5.6 Solving hardware installation problems .................................................................................22
1.5.7 Solving memory problems.....................................................................................................23
1.5.8 Solving processor problems...................................................................................................23
1.6 Component installation guide.....................................................................................................24
1.6.1 Precautions against static electricity......................................................................................24
1.6.2 Opening and replacing the top cover.....................................................................................25
1.6.3 Installing 2.5” HDD or SSD .....................................................................................................26
1.6.4 Installation of the memory modules ......................................................................................27
1.6.5 Installation of the CPU ..........................................................................................................29
1.6.6 Installation of M.2 SSD..........................................................................................................30
1.6.7 Installation of M.2 WiFi module.............................................................................................32
1.6.8 Chassis Characteristics ..........................................................................................................33
2.0 CERTIFICATION AND DECLARATION ......................................................................34
2.1 Radio interference precautions...................................................................................................34
2.2 Declaration of conformity...........................................................................................................35
2.3 FCC Information to User .............................................................................................................36
2.4 ENERGY STAR®............................................................................................................................37
3.0 ONE YEAR LIMITED WARRANTY ............................................................................38
3.1 Procedures to be followed for service during the warranty period: .............................................39
3.2 Limited Warranty .......................................................................................................................40
3.3 Documenting your computer......................................................................................................41
3.3.1 Base System Details ..............................................................................................................41

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4.0 TECHNICAL PRODUCT SPECIFICATION CIARA ASTRO PB62 ....................................42
4.1 Upgrading ..................................................................................................................................44
4.2 Networking ................................................................................................................................45
4.3 The CIARA Astro PB62 BIOS ........................................................................................................45
4.3.1 BIOS configuration and installation........................................................................................45
4.3.2 BIOS set-up program menu bar .............................................................................................46
4.3.3 BIOS set-up program function keys........................................................................................46
4.3.4 Legacy USB support ..............................................................................................................47
4.3.5 BIOS updates........................................................................................................................47
4.3.6 Language support .................................................................................................................47
4.3.7 BIOS recovery.......................................................................................................................48
4.3.8 Boot options.........................................................................................................................48
4.3.9 Adjusting boot speed ............................................................................................................49
4.3.10 BIOS security features.........................................................................................................50
4.4 Disk drives..................................................................................................................................51
4.4.1 Serial ATA interface ..............................................................................................................51
4.4.2 M.2 slots .............................................................................................................................51
4.5 Graphics subsystem....................................................................................................................51
4.5.1 Integrated graphics...............................................................................................................51
4.5.2 DisplayPort 1.2 .....................................................................................................................51
4.5.3 Video Graphics Adapter (VGA) port (optional)........................................................................51
4.5.4 HDMI 2.0 port (optional).......................................................................................................51
4.6 Audio subsystem ........................................................................................................................52
4.7 I/O Port set-up ...........................................................................................................................52
4.8 LAN subsystem...........................................................................................................................52
4.8.1 Intel® I219V 1 Gigabit Ethernet controller..............................................................................52
4.8.2 RJ-45 LAN connectors LEDs ...................................................................................................53
4.8.3 WiFi Module........................................................................................................................53
4.9 Trusted Platform Module (TPM) .................................................................................................53
4.10 Replacing the system battery....................................................................................................54
4.10.1 Clearing or changing passwords...........................................................................................54
4.11 Installing an upgrade flash BIOS................................................................................................54
4.12 Spare parts ...............................................................................................................................55
4.13 Media sanitization software .....................................................................................................55
GLOSSARY...................................................................................................................56

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ABOUT THIS GUIDE
Please read this User's Guide before using your CIARA Astro PB62 Micro PC.
This User's Guide is divided into four chapters that provide information on Installation, trouble shooting, certification, detailed
description and a Glossary. Please remember to fill out the Equipment Log and keep a copy in a safe place.
With proper care and operating procedures your CIARA Astro PB62 will give you many years of service and high performance
computing.

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1.0 Installing and upgrading your system
1.1 Unpacking your micro PC
Your micro PC is packed with ecologic moulded boxboard on four sides to keep it in place during transit.
Carefully unpack your micro PC and be sure to save all boxboards for future shipping and transportation.

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1.2 Choosing a site for the system
All CIARA computers operate reliably in a typical office or home environment. Choose a location that is readily accessible and meets
the following requirements :
•Is near a grounded, three pronged power outlet
•The socket-outlet shall be installed near the equipment and shall be easily accessible.
•Is clean and dust free
•Is well-ventilated and lighted and away from sources of heat
•Is isolated from strong electromagnetic fields produced by electrical devices
(I.e. air conditioners, large fans, large electric motors, radio and TV transmitters)
•Has an appropriate table or desk that will allow you to work without physical discomfort and strain.
The Astro PB62 micro PC can be placed horizontally on your desk, mounted vertically on its stand (optional), or mounted behind
the monitor with the optional VESA mounting kit.
The external power supply adapter must be :
• Input voltage : 100-240 Vac
• Input frequency : 50-60 Hz
• Rating output current : 7.5 A (150 W)
• Rating output voltage : 20 V
The adapter cannot be disassembled and is recyclable. The power cord is also recyclable but must be disposed of separately in
accordance with the EU WEEE Directive Annex VII.
A few general precautions should always be observed :
•Never connect any peripheral such as a monitor to the system unit if the power is turned "ON". Always shut down the
system first.
•Never remove the casing cover if the power is turned "ON".

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1.3 Getting to know your Astro PB62 micro PC
Front view
Air vents (intake Vent)
The air vents allow cooler air to enter your Micro PC chassis.
IMPORTANT: For an optimum heat dissipation and air ventilation, ensure that the air vents are free from
obstructions.
Power button
The power button allows you to turn the Micro PC on or off. You can use the power button to put your Micro PC to
sleep mode or press it for four (4) seconds to force shutdown your Micro PC.
USB 3.2 Gen 1 Type-C® port
This USB Type-C® (Universal Serial Bus) port provides a transfer rate of up to 5 Gbit/s.
USB 3.2 Gen 2 port
The USB 3.2 Gen 2 (Universal Serial Bus) port provides a transfer rate up to 10 Gbit/s.
USB 3.2 Gen 2 port
The USB 3.2 Gen 2 (Universal Serial Bus) port provides a transfer rate up to 10 Gbit/s. These ports also support the
Battery Charging 1.2 technology that allows you to charge your USB devices.
NOTE: This port provides a maximum of 5V / 1.5A output.
Headphone/Headset jack
This port allows you to connect amplified speakers or headphones. You can also use this port to connect your
headset or an external microphone.
Microphone jack
The microphone jack is designed to connect to a microphone used for video conferencing, voice narrations, or
simple audio recordings.

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Rear view
Wireless antenna jack
The jack is used to connect the supplied wireless antenna to enhance wireless signal reception.
Air vents (exhaust vent)
The air vents allow your Micro PC chassis to expel hot air out.
IMPORTANT : For optimum heat dissipation and air ventilation, ensure that the air vents are free from obstructions.
CAUTION : Be careful of the hot air expelled at the air vents as it may cause discomfort or injuries.
Punch-out port
By removing the cover screw, the user has access to the inside. He can then remove the cover of the punch-out port
and insert at his choice, an additional port that can be either VGA, HDMI, Displayport or a serial port.
Kensington® security slot
The Kensington® security slot allows you to secure your PC
using Kensington® compatible security products.
Power input
The supplied power adapter converts AC power to DC power for use with this jack. Power supplied through this jack
supplies power to the Micro PC. To prevent damage to the Micro PC, always use the supplied power adapter.
WARNING ! The power adapter may become warm to hot when in use. Do not cover the adapter and keep it away
from your body.
DisplayPort
This port allows you to connect your Micro PC to an external display.
USB 3.2 Gen 1 port
The USB 3.1 Gen 2 (Universal Serial Bus) port provides a transfer rate up to 5 Gbit/s.
USB 2.0 port
The USB (Universal Serial Bus) port is compatible with USB 2.0 or USB 1.1 devices such as keyboards, pointing
devices, flash disk drives, external HDDs, speakers, cameras and printers.

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Configurable port
This port varies between models and consists of the following port options:
VGA port
This port allows you to connect your Micro PC to an external display.
Serial (COM) connector
The 9-pin serial (COM) connector allows you to connect devices that have serial ports such as mouse, modem, or
printers.
DisplayPort
This port allows you to connect your Micro PC to an external display.
HDMI™ Port
The HDMI™ (High Definition Multimedia Interface) port supports a Full-HD device such as an LCD TV or monitor to allow viewing on a larger external display.
LAN port
The 8-pin RJ-45 LAN port supports a standard ethernet cable for connection to a local network.
Left view
Padlock ring
This ring allows you to attach a standard padlock to prevent unauthorized disassembly of your Micro PC.
NOTE: The padlock is purchased separately.
Air vents (intake vent)
The air vents allow cooler air to enter your Micro PC chassis.
IMPORTANT: For an optimum heat dissipation and air ventilation, ensure that the air vents are free from obstructions.

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1.3.1 Recovery from CIARA recovery USB flash drive
Before you start this procedure please back up all your important information, the recovery media will erase all data on
HDD before installation.
Insert the Recovery flash drive and restart the system.
1- When prompted, press any key to boot from the USB flash drive.
The recovery image will then start.
2- Accept the EULA and press on Continue.
3- Select 32 bit or 64 bit and press Start System Recovery
4- A pop up will then open warning you that all the data will be lost.
If all your files are already saved, press OK.
5- The recovery will take around 30 minutes to complete. A window
will show you the process of the recovery, once completed Eject the
USB flash drive then press OK. The system will then reboot.
NOTE: All drivers required for your system will be already installed except
for components that were not part of your original purchase

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1.3.2 Windows 10 Recovery from Startup Settings
With the Windows Startup Settings screen (formerly advanced boot options) you can start Windows in different advanced
troubleshooting modes so you can find and fix problems on your PC. In previous versions of Windows, you could get to this screen
by pressing F8 before Windows started up. Windows 10 PCs start up quickly so there's not enough time to press F8.
There are two ways to get to the Windows Startup Settings screen in Windows 10:
•If you're not signed in to Windows, tap or click the power icon from the sign-in screen, hold Shift, and then tap or click
Restart.
•Or, if you're already signed in:
1. Click on windows button, select Settings, and then select Update security.
2. From left select Recovery.
3. Under Advanced startup, tap or click Restart now.
4. On the Choose an option screen, tap or click Troubleshoot.
5. Select Advanced options and then Startup Settings
6. Tap or click Restart.
7. On the Startup Settings screen, choose the startup setting you want.
8. Sign in to your PC with a user account that has administrator rights.
Choose Troubleshoot

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Choose Reset your PC
Choose Remove everything
Press next
Then follow the regular Windows 10 Installation process.

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1.3.3 Corrupted BIOS recovery
The ASUS CrashFree BIOS 3 is an auto recovery tool that allows you to restore the BIOS file when it fails or gets corrupted during the
updating process. You can restore a corrupted BIOS file using the motherboard support USB flash drive that contains the updated
BIOS file.
NOTE: Before using this utility, rename the BIOS file in the removable device into PB62.CAP.
Download the latest BIOS file from the Asus website at https://www.asus.com/ca-en/supportonly/PB62/HelpDesk_BIOS/ .
Recovering the BIOS
To recover the BIOS :
1. Turn on the system.
2. Insert the support USB flash drive that contains the BIOS file to the USB port.
3. The utility automatically checks the devices for the BIOS file. When found, the utility reads the BIOS file and enters ASUS EZ Flash
2 utility automatically.
4. The system requires you to enter BIOS Setup to recover BIOS settings. To ensure system compatibility and stability, we
recommend that you press <F5> to load default BIOS values.
DO NOT shut down or reset the system while updating the BIOS! Doing so can cause system boot failure.
1.3.4 System maintenance
Read and follow carefully all the instructions and warnings in this manual and on these products!
Only use a damp cloth to clean your system unit and monitor case. Do not use detergents!
Position your system unit, monitor and cables/wires away from direct sunlight, moisture, dust, oil, and thoroughfares.
Ensure that all ventilation outlets are always free from obstruction.
In the event of mechanical/power failure or damage, do not attempt to repair the system unit, monitors, cables /wires. Refer all such
problems to experienced service personnel.
Ensure that the front of the system unit is at least 6" away from anything that might obstruct the ventilation outlets and cause
overheating.
Ensure that the power source is grounded correctly. This product is equipped with a 3-wire grounding-type plug. This plug will only
fit into a grounded power outlet.

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1.3.5 Using the CIARA Astro PB62
1.3.5.1 Introduction
The CIARA Astro PB62 is a powerful micro PC that has the ability to run a variety of operating systems. Unless you have specified
something different, your system comes configured with a Windows operating system pre-loaded onto the hard drive. Each
operating system comes with its own user manuals, and you should refer to these for information specific to your system.
1.3.5.2 A caution about viruses
Due to the prevalence of computer viruses, we strongly recommend that you take precautions to protect your computer from them.
Purchase and use a reputable virus-checking program. Ensure that the program is kept up to date by registering the program, and
installing updates as they become available. Please be aware, however, that even the best virus checking programs cannot be
regarded as the perfect solution. It is possible for even the best program to fail, particularly if it is not updated. Please contact your
CIARA account representative for more information.
1.3.5.3 Windows
Windows is a Graphical User Interface (GUI) that provides a screen composed of icons. You select or “click” on the icons to run
programs. As noted above, Windows has been installed on your computer. For further information about using Windows, please
consult the appropriate Microsoft software manual provided with your CIARA Astro PB62.
1.3.5.4 Windows Server 2019, 2016 and Linux
Windows Server 2019, Windows Server 2016 and Linux are operating systems that provide sophisticated networking capabilities to
Windows based computers. The onboard Network Interface Controller (NIC) in the micro PC allows the user to connect the CIARA
Astro PB62 to a network server computer running Windows Server 2019, Windows Server 2016 or Linux.
Microsoft and Linux provide workstations on the network with access to files and applications stored on the file server (a dedicated
computer running the Windows Server 2019, Windows Server 2016 or Linux operating systems), as well as access to shared printers
on the network. Sophisticated tools are built into the Windows Server 2019, Windows Server 2016 and Linux operating systems to
manage the network, and to restrict access to resources on the file server.
For further information about Windows Server 2019, Windows Server 2016 or Linux, please consult the manuals provided with the
network operating system (NOS), or speak to your service representative.

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1.4 Troubleshooting your system after first install
1.4.1 Helpful hints
If you encounter some minor problems with the micro PC, monitor, or software, see the following list of general suggestions before
taking further action :
•Check that the micro PC and monitor are plugged into a working electrical outlet.
•Check to see that the micro PC is turned on.
•Check to see that the monitor is turned on and the monitor light is on.
•Turn up the brightness and contrast controls of the monitor if the monitor is dim.
•Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
•Check all cable connections for loose connections or incorrect connections.
•Wake the micro PC by pressing any key on the keyboard or pressing the power button. If the system remains in suspend
mode, shut down the micro PC by pressing and holding the power button for at least four seconds then press the power
button again to restart the micro PC. If the system will not shut down, unplug the power cord, wait a few seconds, and then
plug it in again. The micro PC will restart if automatic start on power loss is set in the BIOS. If it does not restart, press the
power button to start the micro PC.
•Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for
that model of printer.
•If you have installed an operating system other than the factory-installed operating system, check to be sure that it is
supported on the system.
•Your system can support two independent monitors using any of the two available DisplayPort connectors

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1.5 Solving general problems
You should be able to easily resolve the general problems described in this section. If a problem persists and you are unable
to resolve it, or if you feel uncomfortable about performing the operation, contact CIARA at 1-877-242-7272 and ask for the
Customer Service department.
Solving general problems
Problem
Cause
Solution
Micro PC appears locked up and
will not turn off when the power
button is pressed
Software control of the power
switch is not functional.
Press and hold the power button for at least four
seconds until the computer turns off.
Micro PC will not respond to
USB keyboard or mouse.
Micro PC is in Last State mode.
Press the power button to resume from Last State
mode.
CAUTION : When attempting to resume from Last State mode, do not hold down the power button for more than four
seconds. Otherwise, the micro PC will shut down and you will lose your data.
Micro PC date and time display
is incorrect.
RTC (real-time clock) battery
may need to be replaced.
►Connecting the computer to
a live AC outlet prolongs the life
of the RTC battery.
Reset the date and time under Control Panel
(Computer Setup can also be used to update the
RTC date and time). If the problem persists,
replace the RTC battery.
Cursor will not move using the
arrow keys on the keypad.
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light
should not be on if you want to use the arrow
keys.
Poor performance is
experienced
Processor is hot.
1. Make sure the airflow to the computer is not
blocked.
2. Make sure the fans are connected and
working properly (some fans only operate
when needed)
3. Make sure the processor heat sink is installed
properly.
4. The system might be infected with a virus
and that it would need to be cleaned with an
antivirus software
Hard drive or SSD is full.
Transfer data from the hard drive or SSD to create
more space on the drive.

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1.5.1 Solving hard drive problems
Solving hard drive problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad sectors or has
failed.
Use a utility to locate and block usage of bad
sectors. If necessary, reformat the hard disk.
Disk transaction problem.
Either the directory structure is
bad or there is a problem with a
file.
In Windows, right-click Start, click Explore, and
select a drive. Select File > Properties > Tools.
Under Error-checking, click Check Now.
Drive not found.
Cable could be loose.
Check cable connections.
Micro PC seems to be locked up.
Program in use has stopped
responding to commands.
Attempt the normal Windows “Shut Down”
procedure. If this fails, press the power button
for four or more seconds to turn off the power.
To restart the micro PC, press the power
button again.

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1.5.2 Solving display problems
Solving display problems
Problem
Cause
Solution
Blank screen (no video).
Monitor is not turned on and the
monitor light is not on.
Turn on the monitor and check that the
monitor light is on.
The cable connections are not
correct.
Check the cable connection from the monitor
to the micro PC and to the electrical outlet. See
section 1.3.
You may have a screen blanking
utility installed or energy saver
features are enabled.
Press any key or click the mouse button and, if
set, type your password.
You are using a fixed-sync
monitor and it will not sync at the
resolution chosen.
Be sure that the monitor can accept the same
horizontal scan rate as the resolution chosen.
Micro PC is in Last State mode.
Press the power button to resume from Last
State mode.
CAUTION : When attempting to resume from Last State mode, do not hold down the power button for more than four
seconds. Otherwise, the micro PC will shut down and you will lose your data.
Dim characters.
The brightness and contrast
controls are not set properly.
Adjust the monitor brightness and contrast
controls.
Cables are not properly
connected.
Check that the graphics cable is securely
connected to the video port and the monitor.
See section 1.3
Blurry video or requested
resolution cannot be set.
If the graphics controller was
upgraded, the correct graphics
drivers may not be loaded.
Install the video drivers included in the upgrade
kit.
Monitor is not capable of
displaying requested resolution.
Change requested resolution.
The picture is broken up, or it
rolls, jitters, or flashes.
The monitor connections may be
incomplete or the monitor may
be incorrectly adjusted.
1. Be sure the monitor cable is securely
connected to the micro PC. See section 1.3
2. In a two-monitor system or if another
monitor is in close proximity, be sure the
monitors are not interfering with each
other’s electromagnetic field by moving
them apart.
3. Fluorescent lights or fans may be too close
to the monitor.
High-pitched noise coming from
inside a flat panel monitor.
Brightness and/or contrast
settings are too high.
Lower brightness and/or contrast settings.

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1.5.3 Solving audio problems
Solving audio problems
Problem
Cause
Solution
Sound does not come out of the
speaker or headphones.
Software volume control is
turned down.
Double-click the Speaker icon on the taskbar,
and then make sure that Mute is not selected
and use the volume slider to adjust the volume.
The external speakers are not
turned on.
Turn on the external speakers.
External speakers plugged into
the wrong audio jack.
Only one of the two audio ports is reserved for
speakers.
Micro PC is in Last State mode.
Press the power button to resume from Last
State mode.
CAUTION : When attempting to resume from Last State mode, do not hold down the power button for more than four
seconds. Otherwise, the micro PC will shut down and you will lose your data.
Sound cuts in and out.
Processor resources are being
used by other open applications.
Shut down all open processor-intensive
applications.
Micro PC appears to be locked up
while recording audio.
The hard disk may be full.
Before recording, make sure there is enough
free space on the hard disk. You can also try
recording the audio file in a compressed
format.
1.5.4 Solving printer problems
Printer will not print.
Printer is not turned on and
online.
Turn the printer on and make sure it is online.
The correct printer drivers for the
application are not installed.
Install the correct printer driver for the
application.
If you are on a network, you may
not have made the connection to
the printer.
Make the proper network connections to the
printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
The cables may not be connected
properly.
Reconnect all cables and check the power cord
and electrical outlet.
Printer prints garbled
information.
The correct printer driver for the
application is not installed.
Install the correct printer driver for the
application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for one
minute and then turn it back on.
Printer is offline.
The printer may be out of paper.
Check the paper tray and refill it if it is empty.
Select online.