Cingular 8125 Operating instructions

Cingular 8125 Troubleshooting
Problem
Solution
Power and Battery
I cannot turn on my device.
Soft reset the device with the Stylus.
Connect your device to the AC adapter and
check LED indicator whether device is
charging. It is possible that the battery is
drained off.
My device keeps turning itself off.
Your device is designed by default to turn
itself off if not used for three minutes. This
period can be adjusted to a maximum of
five minutes. Refer to the Power setting in
the manual for more information.
My device’s date and time reset to factory
default if I have removed or replaced
battery.
Always re-attach the battery immediately
during replacement. The data will be lost if
the battery is removed for a long time.
Why does my device power reduce faster
than my friend’s?
Battery consumption varies from user to
user due to the way it is being used.
Devices set under specific identical test
conditions may be compared objectively.
ActiveSync
ActiveSync operation cannot be performed
or connected.
Make sure you have correctly installed the
ActiveSync software found on the
Companion CD that came with your device
and have followed the instructions
accordingly. Restart your device or/and PC
and try again. DO NOT plug in the USB
cable before loading ActiveSync. Make
sure the ActiveSync cradle/cable is
connected securely. On you PC, make sure
the Connection Settings are correctly
selected in File > Connection Settings of
Microsoft ActiveSync.
ActiveSync is connected, but I can not
transfer data.
Make sure your have established a
Partnership with the PC, and check Tools >
Options of Microsoft ActiveSync on your
PC, to see if the information type you want
has been selected for synchronizing. For
more information, refer to Chapter 4.
Display and Sound
Screen freezes or no response.
Soft reset your device by pressing Reset
button with the Stylus.

My device doesn’t make any sound.
Check the Sounds settings by tapping Start
> Settings > Personal tab >Sound &
Notifications. Check the Volume Control,
the speaker may be muted.
What type of extension files can set up for
Alarm tone?
The format is *.wav, and should be located
under \Windows.
My device’s sound only can be heard from
the headset.
Make sure the jack is clean and free from
foreign particles. Re-inserting the headset
plug into the Audio Jack and then
unplugging it may help sometimes. Check
to ensure the headset is supplied with the
device.
Connection & Bluetooth
I can not connect to the internet; Web
surfing doesn’t work.
Make sure you have set up and connected
to an Internet Service Provider. The
wireless connection to your mobile Service
Provider must be switched on, and the
signal must be unobstructed. Verify with
your Internet Service Provider that your
user name and password are correct.
I can’t perform over-the-air
synchronization.
Synchronization to a server allows your
device to sync, over-the-air (OTA), directly
to a Microsoft Exchange 2003 Server. This
allows you to update your e-mail, contacts,
calendar, and tasks information securely
from any location with data connectivity.
In order to use this functionality, you do
not need a PC running; however, it does
require your IT administrator to enable you
to use this service.
Unable to use Infrared (IR) to transfer
information.
Transfer only one file, or no more than 25
contact cards, at a time. Line up the IR
ports so that they are unobstructed and
within close range. Make sure nothing is
between the two IR ports. Adjust the room
lighting. Some types of light interfere with
IR connections. Try moving to a different
location or turning off some lights. Do not
try to use infrared beaming in the sunlight.
I cannot end a Bluetooth connection.
Turn Bluetooth connection off with Comm
Manager.

I cannot find a particular device.
Do you mean: My device cannot find
another.
Make sure the Bluetooth function on the
other device is activated. Also, ensure you
are within 10 meters of each other, and
there are no obstructions. Finally, make
sure the other device is set in
“Discoverable” mode.
I cannot connect to the Internet through
Wi-Fi or ActiveSync (Desktop
passthrough).
Please change the first connection setting
from “Media Net” to “My Work Network”
or “My ISP”. (Start > Settings >
Connections > Connections > Advanced >
Select Networks > choose “My ISP”).
I cannot connect to the Internet through
GPRS / EDGE.
Please change the first connection setting
from “My Work Network” or “My ISP” to
“Media Net”. (Start > Settings >
Connections > Connections > Advanced >
Select Networks > choose “Media Net”).
After I create a new POP3 E-mail account,
I cannot retrieve e-mail from this account.
The error message should read: “Cannot
connect to current setting.” In Messaging
application, click Menu > Tools >
Options..., select the POP3 account you
created. Go to fourth step (E-mail Setup
4/4) and click “Options.” Change
Connection to Media Net.
Operating
My device operation performs slowly.
You may have opened too many programs.
To release the operation load, you can
terminate unneeded running programs by
tapping Start > Settings > System tab >
Memory > Running Programs. Reset your
device by pressing Reset button with the
Stylus.
Memory
“Running out of memory” pops up on the
screen.
Reset your device by pressing Reset button
with the Stylus.
I need to create space on my phone.
Delete any unnecessary files such as old e-
mail, image files, or large video files.
Remove unneeded programs by selecting
Settings from the Start menu and then
Remove Programs. Install the programs or
store files onto the miniSD card.
Media Player
I cannot move a file from one folder to
another in Windows Media®Player.
Use File Manager to move the file around
the device

What type of extension files can Windows
Media®Player play?
Video formats supported: *.wmv, *.asf,
*.mp4, *.avi.• Audio formats supported:
*.wma, *.mp3, *.mid, *.midi, *.rmi, *.amr,
*.awb, *.m4a.
Phone
My device cannot dial out or receive calls.
You may not be located in a network
coverage area. Move to coverage area and
try again. Make sure the phone is not in
Flight Mode. Tab the Antenna icon and
turn off the Flight Mode.
How can I quickly find a contact and place
a call?
Start entering the initial letters of the
Contact you want to call, and the system
will automatically search and sort the
contact entries on the SIM card, in
Contacts, and the phone numbers in Call
History (including incoming, outgoing, and
missed calls). Then, you can select the
desired number or contact from the filtered
list to dial.
How do I enable the Speakerphone
function?
During a call, tap Speaker On, or press and
hold TALK until the speakerphone turns
on. The speakerphone icon ( ) appears in
the title bar. To turn off the speakerphone,
tap Speaker Off, or press and hold TALK
again until the speakerphone turns off.
Why is no signal with SIM card insertion?
Make sure the SIM card is installed
properly. Network could be SIM locked.
Contact your service provider for
assistance. Test your SIM in other phone,
in case the SIM card is damaged.