Ingenico IWL220 GPRS User manual

iWL220 & iWL250 Mobile GPRS Terminal
Quick Reference Guide

1
123Send / 123Hire Mobile GPRS Terminal
INDEX PAGE
Glossary of Terms 2
Model Overview 3
Getting Started 4
Terminal Layout 5
Till Rolls 7
Terminal Passwords 8
Changing Your Supervisor Password 9
Changing Your Refund Password 11
Processing a Payment 13
Contactless 14
Chip and PIN Payments 16
Magnetic Swipe Payments 18
Customer Not Present (CNP)/ Mail Order 19
Processing a Refund 21
Chip and PIN Refund 22
Magnetic Swipe Refund 24
Customer Not Present (CNP)/ Mail Order 25
123Roaming SIM 26
Installation instructions 27
Manually selecting your network 29
Processing a Banking Report 31
Troubleshooting 33
Terminal Management 38
Terminal Menu Structure 39
Additional Services 40
Contact Numbers 41
Cover page image - iWL250 model

2
Glossary Of Terms
Term
Definition
Acquirer / Payment Processing
Provider
Your acquirer / payment processing provider is a processing house where all of your
transactions are authorised, processed and settled to your designated bank account.
Banking Window
This is a specific time slot, set by your payment processing provider, when you should
carry out a Banking Report on the terminal to confirm the transactions that have been
processed with your payment processing provider.
CNP
Customer Not Present - This is a feature that enables you to take transactions over the
telephone or by mail order. You must ensure you have all of the relevant customer details
before proceeding with this type of transaction.
Processing CNP transactions is subject to your merchant services agreement and this
type of transaction may incur additional charges. Please speak with your payment
processing provider if you require confirmation.
GPRS
General Packet Radio Service –This is the technology used to transmit the transaction
data to your payment processing provider. Please note your terminals are not 3G
compatible.
Heartbeat
The terminal has a built in system that connects automatically to the TMS every 4 weeks.
This is to ensure the software on the terminal is up to date.
MID
Merchant Identification –This is a unique number that is assigned to your Company by
your payment processing provider
PIN
Personal Identification Number –The customer’s personal number that they enter
when making payment. This number is not to be divulged to anyone.
TID
Terminal Identification - This is a unique number that is assigned to your terminal to
ensure the correct details are being used for your company. You can find your TID on
your receipt and you should have this number to hand prior to calling the Helpdesk.
TMS
Terminal Management System –This is the application that 123Send / 123Hire use to
configure your terminal.
Contactless
This is a new form of payment type that allows contactless enabled cards to authorise a
transaction by placing the payment card over the screen on the terminal.

3
Model Overview
This reference guide covers both the iWL220 and the iWL250. The chart below explains how the terminals differ.
iWL220
iWL250
Contactless
Colour
Screen
MonoScreen
GPRS
GSM
Gratuity
Roaming
SIM
iWL220
Mobile
GPRS
✓
x
✓
✓
✓
✓
✓
iWL250
Mobile
GPRS
✓
✓
x
✓
✓
✓
✓

4
Getting Started
BATTERY INFORMATION:
Please ensure that you charge the battery for a minimum of 6 hours before use.
The battery can only be recharged when in the terminal, using the supplied base unit or in-car charger.
While the battery is charging, the battery icon will light up
For maximum efficiency, we recommend charging the battery at ambient temperatures (between 15 and 25 C).
For maximum performance, it is recommended to change your battery pack every two years.
It is normal for the battery and base to heat up slightly when charging.
If the battery symbol shows empty , and the terminal displays a “Battery Low” warning then you should
recharge the terminal battery as soon as possible for a minimum of 6 hours.
If the terminal displays a “Battery too low” warning and powers off, then the battery must be recharged for a
minimum of 6 hours before further use of your terminal will be possible.
DO NOT attempt to use your terminal without its battery pack.
DO NOT attempt to open the battery pack. There are no user-serviceable components.
DO NOT remove the battery pack from the terminal for extended periods of time.
DO NOT discard old or broken battery packs. Return them to your terminal
supplier for correct recycling.
DO NOT leave on constant charge as this will have a degrading effect on the
batteries life span.
Within your delivery, you should have the following:
1. GPRS Terminal
2. Mains charging lead (fits into base station)
3. Base station for terminal
4. One full till roll (inside the terminal)
5. SIM CARD –this will already be installed in the terminal
6. Any additional accessories you have ordered
If any of these items are missing, please call our Technical Helpdesk on 0800 54 24 123 within 48 hours of
receipt.
Only use approved chargers provided by 123Send / 123Hire

5
Terminal Layout –iWL220
Please note that all screenshots used in the document are of the iWL250 model
Printer
Chip & PIN Slot
Magnetic Strip
Enter/ Power
On Button
Back
Space/Printer
Feed Button
Display
Date and Time
Battery Icon
Network
Signal
Strength
(0-5 Bars)
Terminal
Status

6
Terminal Layout –iWL250
Screen Layout
Printer
Function
Buttons
Keypad
Chip & PIN Slot
Magnetic Strip
Enter/ Power
On Button
Back
Space/Printer
Feed Button
Cancel Button
Menu Button
Display
Battery Icon
Signal
Strength
Network
Date and Time
Terminal
Status

7
Till Rolls
Changing Till Rolls
We recommend that you only use 123Send / 123Hire approved thermal paper. This can be purchased by calling 0800
54 24 123*.
To replace the till roll please follow the steps below:
Open the paper housing cover
by pulling the catch upwards.
Do not be too forceful as this
may damage the terminal.
Remove the remaining roll or
the inner tube.
Un-stick the paper at the start of
the new roll and insert. Close
the paper housing cover by
pressing the cover closed to
engage the two catches.
Press and hold the Yellow
button when the terminal is
powered up. This will feed the
till roll through
Till Roll Text
If you wish to amend the till roll text please contact our Technical Helpdesk on 0800 54 24 123. Please note there can
only be a maximum of 24 characters, including spaces, per line.
123Send / 123Hire
120 Leman Street
0800 54 24 123
MID: 897654321
TID: 12345678
HANDSET 1
VISA DEBIT
AID: A000000031010
VISADEBIT
************ 1230
EXP 04/12
SALE
AMOUNT £123.00
TOTAL £123.00
PIN VERIFIED
THANK YOU FOR YOUR CUSTOM
CUSTOMER COPY
PLEASE RETAIN
Till Roll Text Line 1
Till Roll Text Line 2
Till Roll Text Line 3
Merchant Identification Number (MID)
Terminal Identification Number (TID)
Handset Number
Card Type
Payment Processor’s Reference
Card Type
Card Number
Expiry Date
Amount
Total

8
Terminal Passwords
1. Supervisor Password
Your Supervisor Password is there to minimise the risk of fraudulent sales being processed. We recommend that you
change your password before commencing trading, for step by step instructions on how to do this, please see page 9.
2. Refund Password
This password must be entered prior to completing a refund. To change this, please follow the steps on page 11.
3. Referral Password
This is the same as your Supervisor Password and must be entered before entering an Authorisation Code. The
Referral Password cannot be changed and will remain the same as your Supervisor Password. When your Supervisor
Password is changed, your Referral Password will automatically update.
For further information regarding your password, please see your Welcome Email.

9
Changing Your Password
Supervisor Password
Your terminal has several security features enabled to minimise the risk of fraudulent transactions/refunds being
processed. One such feature is a Supervisor Password which must be entered when processing refunds and banking
reports.
123Send / 123Hire recommend that you change your password upon receipt of your terminal. To change your
password, please follow the steps below:
TERMINAL DISPLAY
DESCRIPTION
Press Menu button twice
Press F3
Due to recent changes some payment processing providers insist the password is
amended before the terminal is dispatched. The default password can be found on the
confirmation letter that was emailed or posted to you. Enter the default password*
Press F2
Press F4
Enter New Password and Press OK
Re-Enter Password and Press OK
Your Password is now changed.