Cisco Small Business Pro SPA3102 Instruction Manual

Cisco Small Business Pro
SPA2102, SPA3102, SPA8000, PAP2T, WRP400
Analog Telephone Adapters
ADMINISTRATION
GUIDE

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OL-17901-01

Contents
ATA Administration Guide i
About This Document ix
Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 16
Comparison of ATA Devices 17
ATA Connectivity Requirements 20
PAP2T Connectivity 21
SPA2102 Connectivity 22
SPA3102 Connectivity 23
SPA8000 Connectivity 24
ATA Software Features 25
Voice Supported Codecs 25
SIP Proxy Redundancy 27
Other ATA Software Features 27
Chapter 2: Basic Administration and Configuration 35
Basic Services and Equipment Required 35
Downloading Firmware 36
Basic Installation and Configuration 36
Upgrading the Firmware for the ATA Device 36
Setting up Your ATA Device 37
Using the Administration Web Server 38
Connecting to the Administration Web Server 39
Setting Up the WAN Configuration for Your ATA Device 39
Registering to the Service Provider 41
Advanced Configurations 42
Upgrading, Rebooting, and Resyncing Your ATA Device 42
Upgrade URL 42
Resync URL 43

Contents
ATA Administration Guide ii
Reboot URL 44
Provisioning Your ATA Device 44
Provisioning Capabilities 44
Configuration Profile 45
Chapter 3: Configuring Your System for ITSP Interoperability 47
Network Address Translation (NAT) and Voice over IP (VoIP) 47
NAT Mapping with Session Border Controller 48
NAT Mapping with SIP-ALG Router 48
Configuring NAT Mapping with a Static IP Address 48
Configuring NAT Mapping with STUN 50
Determining Whether the Router Uses Symmetric or Asymmetric NAT
52
Firewalls and SIP 53
Configuring SIP Timer Values 53
Chapter 4: Configuring Voice Services 54
Supported Codecs 54
Using a FAX Machine (SPA2102, SPA3102 or SPA8000) 55
Fax Troubleshooting 57
Managing Caller ID Service 58
Silence Suppression and Comfort Noise Generation 60
Configuring Dial Plans 61
About Dial Plans 61
Editing Dial Plans 70
Secure Call Implementation 72
Enabling Secure Calls 72
Secure Call Details 73

Contents
ATA Administration Guide iii
Using a Mini-Certificate 74
Generating a Mini Certificate 75
SIP Trunking and Hunt Groups on the SPA8000 77
About SIP Trunking 78
Setting the Trunk Group Call Capacity 80
Inbound Call Routing for a Trunk Group 80
Contact List for a Trunk Group 81
Outgoing Call Routing for a Trunk Group 83
Configuring a Trunk Group 84
Trunk Group Management 85
Setting the Hunt Policy 86
Additional Notes About Trunk Groups 87
Chapter 5: Configuring Music on Hold 88
Using the Internal Music Source for Music On Hold 88
Using the Internal Music Source 88
Changing the Music File for the Internal Music Source 89
Configuring a Streaming Audio Server 90
About the Streaming Audio Server 90
Configuring the Streaming Audio Server 92
Using the IVR with an SAS Line 93
Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102 94
Connecting to PSTN and VoIP Services 94
How VoIP-To-PSTN Calls Work 95
One-Stage Dialing 95
Two-Stage Dialing 97
How PSTN-To-VoIP Calls Work 98
Terminating Gateway Calls 99
VoIP Outbound Call Routing 101

Contents
ATA Administration Guide iv
Configuring VoIP Failover to PSTN 102
Sharing One VoIP Account Between the FXS and PSTN Lines 103
Other Options 104
PSTN Call to Ring Line 1 104
Symmetric RTP 104
Call Progress Tones 105
Call Scenarios 105
PSTN to VoIP Call with and Without Ring-Thru 106
VoIP to PSTN Call With and Without Authentication 106
Call Forwarding to PSTN Gateway 109
Appendix A: ATA Routing Field Reference 111
Router Status page 111
Product Information section 112
System Status section 112
WAN Setup page 113
Internet Connection Settings section 113
Static IP Settings section 114
PPPoE Settings section 114
Optional Settings section 115
MAC Clone Settings section 116
Remote Management section 116
QOS Settings section 116
VLAN Settings section 117
LAN Setup page 117
Networking Service section 117
LAN Networking Settings section 118
Static DHCP Lease Settings section 118
Application page 118

Contents
ATA Administration Guide v
Port Forwarding Settings section 119
DMZ Settings section 119
Miscellaneous Settings section 120
System Reserved Ports Range section 120
Appendix B: ATA Voice Field Reference 121
Info page 122
Product Information section 122
System Status section 123
Line Status section 123
System Information section (PAP2T) 126
PSTN Line Status section (SPA3102) 126
Trunk Status section (SPA8000) 129
System page 130
System Configuration section 130
Internet Connection Type section (PAP2T) 131
Optional Network Configuration section (PAP2T) 131
Miscellaneous Settings section (not used with PAP2T) 132
SIP page 133
SIP Parameters section 133
SIP Timer Values (sec) section 135
Response Status Code Handling section 137
RTP Parameters section 138
SDP Payload Types section 140
NAT Support Parameters section 141
Trunking Parameters section (SPA8000) 144
Regional page 145
Call Progress Tones section 146
Distinctive Ring Patterns section 148
Distinctive Call Waiting Tone Patterns section 149

Contents
ATA Administration Guide vi
Distinctive Ring/CWT Pattern Names section 150
Ring and Call Waiting Tone Spec section 151
Control Timer Values (sec) section 151
Vertical Service Activation Codes section 153
Vertical Service Announcement Codes section (SPA2102, SPA8000)
159
Outbound Call Codec Selection Codes section 159
Miscellaneous section 161
Line page 165
Line Enable section 166
Streaming Audio Server (SAS) section 166
NAT Settings section 167
Network Settings section 168
SIP Settings section 169
Call Feature Settings section 172
Proxy and Registration section 173
Subscriber Information section 174
Supplementary Service Subscription section 175
Audio Configuration section 178
Gateway Accounts section (SPA3102) 178
VoIP Fallback to PSTN section (SPA3102) 179
Dial Plan section 179
FXS Port Polarity Configuration section 181
Trunk Group page (SPA8000) 181
Line Enable section 182
Network Settings section 182
SIP Settings section 182
Subscriber Information section 186
Dial Plan section 188
NAT Settings section 188
Proxy and Registration section 189

Contents
ATA Administration Guide vii
PSTN Line page (SPA3102) 190
Line Enable section 191
NAT Settings section 191
Network Settings section 192
SIP Settings section 193
Proxy and Registration section 195
Subscriber Information section 197
Audio Configuration section 198
Dial Plans section 201
VoIP-To-PSTN Gateway Setup section 202
VoIP Users and Passwords (HTTP Authentication) section 204
Ring Settings section 205
FXO (PSTN) Timer Values (sec) section 205
PSTN Disconnect Detection section 207
International Control (Settings) section 211
User page 213
Call Forward Settings section 214
Selective Call Forward Settings section 215
Speed Dial Settings section 215
Supplementary Service Settings section 216
Distinctive Ring Settings section 217
Ring Settings section 218
PSTN User page (SPA3102 Only) 219
PSTN-To-VoIP Selective Call Forward Settings section 219
PSTN-To-VoIP Speed Dial Settings section 219
PSTN Ring Thru Line 1 Distinctive Ring Settings section 220
PSTN Ring Thru Line 1 Ring Settings section 220

Contents
ATA Administration Guide viii
Appendix C: Provisioning Reference (WRP400) 221
Appendix D: Troubleshooting 235
Appendix E: Environmental Specifications 239
PAP2T 239
SPA2102 240
SPA3102 240
SPA8000 241
WRP400 242
WRTP54G 242
Appendix F: Where to Go From Here 244
Product Resources 244
Related Documentation 245
Appendix G: Additional Information 247
Appendix H: Support Contacts 248

Preface
ATA Administration Guide ix
About This Document
This guide is intended to help VARs and Service Providers to manage and
configure the Cisco Analog Telephone Adapters (ATAs). This preface provides
helpful information about this guide and other resources that are available to you.
Before you begin to use this guide, refer to the following topics:
•“Purpose,” on page ix
•“Audience,” on page ix
•“Firmware,” on page x
•“Organization,” on page xi
•“Document Conventions,” on page x
•“Finding Information in PDF Files,” on page xiii
Purpose
This document provides information that administrators can use to configure and
manage Cisco ATAs that are used in conjunction with the SPA9000 Voice System.
Audience
This document is written for the following audience:
•Service providers offering services using LVS products
•VARs and resellers who need LVS configuration references
•System administrators or anyone who performs LVS installation and
administration
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.

Preface
ATA Administration Guide x
Firmware
This guide describes the features that are available in the following firmware
releases.
Document Conventions
The following are the typographic conventions used in this document.
Product Firmware Version
PAP2T 5.1.6
SPA2102 5.2.5
SPA3102 5.1.7
SPA8000 6.1.3
WRP400 1.00.06
Typographic
Element
Meaning
Boldface May indicate either of the following:
•A user interface element that you need to click, select, or
otherwise act on
•A literal value to be entered in a field.
Italic May indicate either of the following:
•A variable that should be replaced with a literal value.
•The name of a page, section, or field in the user interface
Monospaced
Font
Indicates code samples or system output.

Preface
ATA Administration Guide xi
Organization
The information in this guide is organized into the following chapters and
appendices:
Chapter Contents
Chapter 1, “Introducing
Cisco Small Business
Analog Telephone
Adapters”
This chapter introduces the functionality of the ATA
devices and describes the features that are
available.
Chapter 2, “Basic
Administration and
Configuration”
This chapter describes the equipment and
services that are required to install your ATA device
and explains how to complete the basic
administration and configuration tasks.
Chapter 3, “Configuring
Your System for ITS P
Interoperability”
This chapter provides configuration details to help
you to ensure that your infrastructure properly
supports voice services.
Chapter 4, “Configuring
Voice Services”
This chapter describes how to configure your ATA
device to meet the customer’s requirements for
voice services.
Chapter 5, “Configuring
Music on Hold”
This chapter explains how to configure Music on
Hold using either a music file or streaming audio.
Chapter 6, “Configuring
the PSTN (FXO) Gateway
on the SPA3102”
This chapter describes how to configure the
Linksys SPA3102 and AG310 devices to provide
PSTN connectivity.
Appendix A, “ATA Routing
Field Reference”
This chapter describes the settings that you can
configure under the Router and Network tabs in the
administration web server pages.
Appendix B, “ATA Voice
Field Reference”
This chapter describes the settings that you can
configure under the Voice tab in the administration
web server pages.
Appendix C, “Provisioning
Reference (WRP400)”
This chapter provides information about the
parameters that can be provisioned from an XML
profile by using the profile compiler tool (SPC).

Preface
ATA Administration Guide xii
Appendix D,
“Troubleshooting”
This appendix provides solutions to problems that
may occur during the installation and operation of
the ATA devices.
Appendix F, “Where to Go
From Here”
Appendix G, “Additional
Information”
Appendix H, “Support
Contacts”
These appendices provide information about other
resources that may be useful to you.
Chapter Contents

Preface
ATA Administration Guide xiii
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.

Preface
ATA Administration Guide xiv
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.

Preface
ATA Administration Guide xv
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

1
ATA Administration Guide 16
Introducing Cisco Small Business Analog
Telephone Adapters
This guide describes the administration and use of Cisco Small Business analog
telephone adapters (ATAs). These ATA devices are a key element in the end-to-
end IP Telephony solution. An ATA device provides user access to Internet phone
services through one or more standard telephone RJ-11 phone ports using
standard analog telephone equipment. The ATA device connects to a wide area IP
network, such as the Internet, through a broadband (DSL or cable) modem or
router.
This chapter introduces the functionality of the ATA devices and describes the
features that are available.
Refer to the following topics:
•“Comparison of ATA Devices,” on page17
•“ATA Connectivity Requirements,” on page 20
•“ATA Software Features,” on page 25
Linksys ATA
Telephone/fax Ethernet
Broadband CPE
(DSL, cable,
fixed wireless)
Broadband
SIP proxy
Layer 3
IP infrastructure PSTN
Voice
gateway
187254
V
V
V

Introducing Cisco Small Business Analog Telephone Adapters
Comparison of ATA Devices
ATA Administration Guide 17
1
Comparison of ATA Devices
Each ATA device is an intelligent low-density Voice over IP (VoIP) gateway that
enables carrier-class residential and business IP Telephony services delivered
over broadband or high-speed Internet connections. An ATA device maintains the
state of each call it terminates and makes the proper reaction to user input events
(such as on/off hook or hook flash). The ATA devices use the Session Initiation
Protocol (SIP) open standard so there is little or no involvement by a “middle-man”
server or media gateway controller. SIP allows interoperation with all ITSPs that
support SIP.
The following table summarizes the ports and features provided by the ATA
devices described in this document.
Product
Name
FXS
(Analog
Phone)
FXO
PSTN
RJ-45
Internet
(WAN)
RJ-45
Ethernet
(LAN)
Voice
Lines
Description
PAP2T 2 — 1 — 2 Voice adapter with
two FXS ports.
SPA2102 2 — 1 1 2 Voice adapter with
router.
SPA3102 1 1 1 1 1 Voice adapter with
router and PSTN
connectivity.
SPA8000 8 — 1 Mainte-
nance
only
8 Voice adapter with
support for up to
eight FXS devices.
Supports SIP
Trunking for inbound
call routing to trunk
groups.
WRP400 2 — 1 4 2 Wireless-G IP router
with two FXS ports.
Provides ATA device
functionality. Can be
remotely
provisioned.
WRTP54G 2 — 1 4 2 Wireless-G IP router
with two FXS ports.
Provides ATA device
functionality.

Introducing Cisco Small Business Analog Telephone Adapters
Comparison of ATA Devices
ATA Administration Guide 18
1
NOTE The information contained in this guide is not a warranty from Cisco. Customers
planning to use ATA devices in a VoIP service deployment are advised to test all
functionality they plan to support before putting the ATA device in service. By
implementing ATA devices with the SIP protocol, intelligent endpoints at the edges
of a network perform the bulk of the call processing. This allows the deployment of
a large network with thousands of subscribers without complicated, expensive
servers.
The following figure illustrates how the different ATA devices provide voice
connectivity in a VoIP network.