Cisco ONS 15454 Series User manual

CHAPTER
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Error Messages
Note The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms
do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration.
Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's
path protection feature, which may be used in any topological network configuration. Cisco does not
recommend using its path protection feature in any particular topological network configuration.
This chapter lists the Cisco ONS 15454, 15454 SDH, 15600, 15327, 15310-CL and 15310-MA error
messages. The error dialog box in Figure 4-1 consists of three parts: the error title, error ID, and error
message. The table lists two types of messages: error messages (EID-nnnn) and warning messages
(WID-nnnn). Error messages are alerts that an unexpected or undesirable operation has occurred which
either indicates the risk of loss of traffic or an inability to properly manage devices in the network.
Warnings are alerts that the requested operation could lead to an error. Warnings are sometimes used to
convey important information.
Figure 4-1 Error Dialog Box
Note Some of the error messages display a More Details button. You can save these details to a text file using
the Save button.
Table 4-1 gives a list of all error or warning message numbers, the messages, and a brief description of
each message.
124687
Error Title Error Message
Error ID

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Table 4-1 Error Messages
Error/Warning
ID Error/Warning Message Description
EID-0 Invalid error ID. The error ID is invalid.
EID-1 A null pointer encountered in {0}. Cisco Transport Controller (CTC)
encountered a null pointer in the area
described by the specified item.
EID-1000 The host name of the network element cannot be resolved to an
address.
Refer to the error message text.
EID-1001 Unable to launch CTC due to applet security restrictions.
Please review the installation instructions to make sure that the
CTC launcher is given the permissions it needs.
Note that you must exit and restart your browser in order for the
new permissions to take effect.
Refer to the error message text.
EID-1002 The host name (e.g., for the network element) was successfully
resolved to its address, but no route can be found through the
network to reach the address.
The node is not reachable from CTC client
station.
EID-1003 An error was encountered while attempting to launch CTC.
{0}
Unexpected exception or error while
launching CTC from the applet.
EID-1004 Problem Deleting CTC Cache: {0} {1} Unable to delete the CTC cached JARs,
because another application may have the
JAR files running; for example, another
instance of CTC.
EID-1005 An error occurred while writing to the {0} file. CTC encountered an error while writing to
log files, preference files, etc.
EID-1006 The URL used to download {0} is malformed. The URL used to download the specified
JAR file is incorrect.
EID-1007 An I/O error occurred while trying to download {0}. An input or output exception was
encountered when CTC tried to download
the specified JAR file.
EID-1018 Password shall not contain the associated user-ID. The password is invalid.
EID-1019 Could not create {0}.
Please enter another filename.
CTC could not create the file due to an
invalid filename.
EID-1020 Fatal exception occurred, exiting CTC.
Unable to switch to the Network view.
CTC was unable to switch from the node or
card view to the network view and is now
shutting down.
EID-1021 Unable to navigate to {0}. CTC was unable to display the requested
view (node or network).
EID-1022 An IOS session cannot be opened right now with this slot. Most
likely someone else (using a different CTC) already has a
session opened with this slot. Please try again later.
Refer to the error message text.
Ensure that the shell access in CTC
(Provisioning>Security>Access) is set to
non-secure mode.

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EID-1023 This IOS session has been terminated.
Terminations are caused when the session has timed out, the
card resets, there is already a session with the slot, or password
configuration is required.
Refer to the error message text.
EID-1025 Unable to create Help Broker. CTC was unable to create the help broker
for the online help.
EID-1026 Error found in the Help Set file. CTC encountered an error in the online help
file.
EID-1027 Unable to locate help content for Help ID: “{0}”. CTC was unable to locate the content for
the help ID.
EID-1028 Error saving table. {0} There was an error while saving the
specified table.
EID-1031 CTC cannot locate the online user manual files. The files may
have been moved, deleted, or not installed. To install online
user manuals, run the CTC installation wizard on the software
or documentation CD.
Refer to the error message text.
EID-1032 CTC cannot locate Acrobat Reader. If Acrobat Reader is not
installed, you can install the Reader using the CTC installation
wizard provided on the software or documentation CD.
Refer to the error message text.
EID-1035 CTC experienced an I/O error while working with the log files.
Usually this means that the computer has run out of disk space.
This problem may or may not cause CTC to stop responding.
Ending this CTC session is recommended, but not required.
Refer to the error message text.
WID-1036 WARNING: Deleting the CTC cache may cause any CTC
running on this system to behave in an unexpected manner.
Refer to the warning message text.
EID-1037 Could not open {0}. Please enter another filename. Invalid file name. CTC is unable to open the
specified file. Ensure that the file exists and
the filename was typed correctly.
EID-1038 The file {0} does not exist. The specified file does not exist.
EID-1039 The version of the browser applet does not match the version
required by the network element. Please close and restart your
browser in order to launch the Cisco Transport Controller.
Refer to the error message text.
WID-1041 An error occurred while closing the {0} connection. CTC encountered an error while closing the
specified connection.
WID-1042 You have selected Java version {0}.
This version is outside of the recommended range and may
cause an unpredictable behavior of the software.
Do you wish to continue?
Refer to the warning message text.
EID-1043 Error writing to file: {0}.
This might be caused by a directory permission, quota or disk
volume full issue.
Check for possible causes and try again.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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WID-1044 Warning: there is a discrepancy in the build timestamp between
the NE cached jar file ({0}) and the NE ({1}).
Your CTC jar cache should be emptied.
Refer to the warning message text.
EID-1046 Selected CTC version ({0}) must be greater than or equal{to
the login NE version ({1}).
The CTC Software version must be greater
than or equal to the Software version on the
node being managed.
EID-1047 No additional Pseudo IOS windows may be opened at this time.
The maximum number of Pseudo IOS windows are open.
Refer to the error message text.
EID-1048 This Pseudo IOS connection has been terminated.
Terminations are caused when the session has timed out, the
node resets, or when the exit command has been invoked.
This may also occur when the maximum number of concurrent
Pseudo IOS connections has been reached.
Refer to the error message text.
EID-1049 A Pseudo IOS connection cannot be opened right now on this
node.
Please try again later.
Refer to the error message text.
EID-2001 No rolls were selected. {0} No rolls were selected for the bridge and
roll.
EID-2002 The roll must be completed or canceled before it can be deleted. You cannot delete the roll unless it has been
completed or cancelled.
EID-2003 An error occurred while deleting the roll.
{0}
There was an error when CTC tried to delete
the roll.
EID-2004 No Cisco IOS slot was selected. You did not select a Cisco IOS slot.
EID-2005 CTC cannot find the online help files for {0}.
The files might have been moved, deleted, or not installed.
To install online help, run the setup program on the software or
documentation CDs.
CTC cannot find the online help files for the
specified window. The files might have
been moved, deleted, or not installed. To
install online help, run the setup program on
the software CD.
EID-2006 An error occurred while editing the circuit(s).
{0}
{1}.
An error occurred when CTC tried to open
the circuit for editing.
EID-2007 The preferences could not be saved. CTC cannot save the preferences.
EID-2008 The circuit preferences could not be saved:
{0}
CTC cannot find the file needed to save the
circuit preferences.
EID-2009 CTC was unable to download the package:
{0}
Refer to the error message text.
EID-2010 An error occurred while deleting the destination. CTC could not delete the destination.
EID-2011 The circuit could not be destroyed. CTC could not destroy the circuit.
EID-2012 The reverse circuit could not be destroyed. CTC could not reverse the circuit destroy.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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EID-2013 The circuit creation failed.
The circuit creation cannot proceed due to changes in the
network which affected the circuit(s) being created.
The dialog box will close. Please try again.
Refer to the error message text.
EID-2014 No circuit(s) were selected.
{0}
You must select a circuit to complete this
function.
EID-2015 The circuit {0} cannot be deleted because it has one or more
rolls.
You must delete the rolls in the circuit
before deleting the circuit itself.
EID-2016 The circuit deletion failed. CTC could not delete the tunnel as there are
circuits that use the tunnel.
EID-2017 An error occurred while mapping the circuit.
{0}
There was an error mapping the circuit.
EID-2018 The circuit roll failed.
The circuit must be in the DISCOVERED state in order to
perform a roll.
There was a failure in circuit roll. Change
the circuit state to DISCOVERED and
proceed.
EID-2019 The circuit roll failed.
Bridge and roll is not supported on DWDM circuits.
Refer to the error message text.
EID-2020 The circuit roll failed.
The two circuits must have the same direction.
Refer to the error message text.
EID-2021 The circuit roll failed.
The two circuits must have the same size.
Refer to the error message text.
EID-2022 The circuit roll failed.
A maximum of two circuits can be selected for a bridge and roll
operation.
Refer to the error message text.
EID-2023 CTC was unable to create a new user account. Refer to the error message text.
EID-2024 An error occurred during node selection. There was an error during node selection.
EID-2025 This feature cannot be used. Verify that each endpoint of this
circuit is running software that supports this feature.
Refer to the error or warning message text.
For example, this error is generated from
the node view Provisioning> WDM-ANS>
tabs to indicate that the selected ring type is
not supported by the endpoints of the
circuit. Another example is the
Provisioning> VLAN tabs in card view
(Ethernet card only), where it indicates that
the back-end spanning tree protocol (STP)
disabling is not supported.
EID-2026 The {0} request could not be applied.
{1}
Error occurred while attempting to switch a
path protection circuit away from a span.
EID-2027 An error occurred while deleting the circuit drop. CTC could not delete the circuit drop.
EID-2028 An error occurred while removing the circuit node. CTC could not remove the circuit node.
EID-2029 The requested operation is not supported. The task you are trying to complete is not
supported by CTC.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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EID-2030 An error occurred during provisioning. There was an error during provisioning.
EID-2031 An error occurred while adding the node. There was an error while adding a node.
EID-2032 The circuit could not be renamed.
{0}
CTC could not rename the circuit.
EID-2033 An error occurred during validation.
{0}
There was an internal error while validating
the user changes after the Apply button was
pressed. This error can occur in the Edit
Circuit dialog box or in the MS-SPRing
table in the shelf view (rare condition).
EID-2034 Network circuits could not be added:
{0}
Refer to the error message text.
EID-2035 The source and destination nodes are not connected. Refer to the error message text.
EID-2036 The {0} cannot be deleted.
LAN Access has been disabled on this node and this {0} is
needed to access the node.
You cannot delete the DCC/GCC link as it
is needed to access the node.
EID-2037 The attribute for {0} cannot be found. CTC cannot find an attribute for the
specified item.
EID-2038 The protection operation is invalid. The protection operation you tried to
execute is invalid.
EID-2040 Please select a node first. You must select a node before performing
the task.
EID-2041 No paths are available on this link. Please make another
selection.
You must select a link that has paths
available.
EID-2042 This span is not selectable. Only the green spans with an arrow
may be selected.
Refer to the error message text.
EID-2043 This node is not selectable. Only the source node and nodes
attached to included spans (blue) are selectable. Selecting a
selectable node will enable its available outgoing spans.
Refer to the error message text.
EID-2044 This link may not be included in the required list. Constraints
only apply to the primary path. Each node may have a
maximum of one incoming signal and one outgoing link.
You must select only one link going in and
out of a node. Selecting more than one link
is contradictory to the path selection
algorithm.
EID-2045 This link may not be included in the required list. Only one
outgoing link may be included for each node.
Refer to the error message text.
EID-2047 Please enter a valid value for the slot number. There was an error due to an invalid slot
number.
EID-2048 Please enter a valid value for the port number. There was an error due to an invalid port
number.
EID-2050 The new circuit could not be destroyed. CTC could not destroy the new circuit.
EID-2051 The circuit cannot be downgraded.
{0}
The specified circuit cannot be
downgraded.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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EID-2052 An error occurred during circuit processing. There was an error during the circuit
processing.
EID-2054 An error occurred while selecting an endpoint. There was an error during the endpoint
selection.
EID-2055 No endpoints are available for this selection. Please make
another selection.
This error occurs in the circuit creation
dialog only during a race condition that has
incorrectly allowed entities without
endpoints to be displayed in the
combination boxes.
EID-2056 A communication error occurred: {0} An internal error occurred in Network
Alarm tab while synchronizing alarms with
the nodes.
EID-2059 An error occurred while deleting the node.
{0}
There was an error during the node deletion.
EID-2060 No PCA circuits were found. CTC could not find any protection channel
access (PCA) circuits for this task.
EID-2061 An error occurred while provisioning the VLAN. There was an error defining the VLAN.
EID-2062 An error occurred while deleting VLANs.
No VLAN(s) were selected.
Please select a VLAN.
Refer to the error message text.
EID-2063 The default VLAN cannot be deleted. The selected VLAN is the default VLAN
and cannot be deleted.
EID-2064 An error occurred while deleting VLANs.
{0}
There was an error deleting the specified
VLAN.
EID-2065 The profile cannot be imported.
The profile “{0}” exists in the editor and the maximum number
of copies (ten) exists in the editor.
The import will be aborted. The profile has already been loaded
eleven times.
Cannot import the profile because the
profile has reached the maximum number of
copies in the editor.
EID-2066 The profile could not be stored.
An error occurred while writing to {0}.
CTC encountered an error while trying to
store the profile.
EID-2067 An error occurred while writing to the file.
{0}
CTC encountered an error while writing the
specified file.
EID-2068 The alarm profile could not be loaded from the node. CTC encountered an error trying to load the
alarm profile from the node.
EID-2069 The file could not be found or an I/O exception occurred.
{0}
Either the specified file was not found, or
there was an input/output exception.
EID-2070 The profile could not be deleted.
{0}
There was a failure in deleting the specified
profile.
EID-2071 Only one column may be highlighted. You cannot select more than one column
during clone action.
EID-2072 Only one profile may be highlighted. You cannot select more than one profile.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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EID-2073 This column is permanent and cannot be removed. You cannot delete a permanent column.
EID-2074 Select one or more profiles. You have not selected any profile or
column. Reset operation is done by
right-clicking the selected column.
EID-2075 This column is permanent and cannot be reset. A permanent column is non resettable.
EID-2077 This column is permanent and cannot be renamed. You cannot rename a permanent column.
EID-2078 At least two columns must be highlighted. You cannot compare two profiles unless you
select two columns.
EID-2079 The alarm types cannot be loaded into table.
There are no reachable nodes from which the list of alarm types
can be loaded.
Please wait until such a node is reachable and try again.
Refer to the error message text.
EID-2080 The node {0} has no profiles. The specified node does not have any
profiles.
EID-2081 An error occurred while removing profile {0} from the node
{1}.
There was an error while removing the
specified profile from the specified node.
EID-2082 The profile {0} does not exist on the node {1}. CTC cannot find the specified profile from
the specified node.
EID-2083 An error occurred while adding profile {0} to the node {1}. There was an error adding the specified
profile to the specified node.
EID-2085 The profile selection is invalid.
No profiles were selected.
You tried to select an invalid profile. Select
another profile.
EID-2086 The node selection is invalid.
No nodes were selected.
You tried to select an invalid node. Select
another node.
EID-2087 No profiles were selected.
Please select at least one profile.
Refer to the error message text.
EID-2088 The profile name is invalid. The profile name cannot be empty.
EID-2089 Too many copies of {0} exist. Please choose another name. Select a unique name.
EID-2090 No nodes were selected.
Please select the node(s) on which to store the profile(s).
You must select one or more nodes on
which you can store the profile.
EID-2091 Unable to switch to the node {0}. CTC is unable to switch to the specified
node.
EID-2092 A general exception error occurred. CTC encountered a general exception error
while trying to complete the task.
EID-2093 The name is too short. It does not have enough characters.
{0}
The name must have a minimum of six
characters.
EID-2094 The password and confirmed password fields do not match. You must make sure the two fields have the
same password.
EID-2095 The password is invalid.
{0}
The password you entered is not allowed.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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EID-2096 The user must have a security level. You must have an assigned security level to
perform this task.
EID-2097 No user name was specified. You did not specify a user name.
EID-2099 An error occurred while ring switching. There was an error during the ring switch.
EID-2100 Please select at least one profile to delete. You have not selected the profile to delete.
EID-2101 An error occurred while protection switching. There was an error during the protection
switching.
EID-2102 The forced switch could not be removed for some circuits. You
must switch these circuits manually.
The forced switch could not be removed for
some circuits. You must switch these
circuits manually.
EID-2103 An error occurred while upgrading the span. There was an error during the span upgrade.
EID-2104 The circuits cannot be switched back because one or both nodes
are not reachable.
This error occurs during the path protection
span upgrade procedure.
EID-2106 The node name cannot be empty. You must supply a name for the node.
EID-2107 An error occurred while adding {0}. The host is unknown. There was an error adding the specified
item.
EID-2108 {0} is already in the network. The specified item exists in the network.
EID-2109 The node is already in the current login group. The node you are trying to add is already
present in the current login group.
EID-2110 Please enter a number between 0 and {0}. You must enter a number in the range
between 0 and the specified value.
EID-2111 This node ID is already in use. Please choose another. Select a node ID that is not in use.
EID-2113 The extension byte for the ring cannot be set.
{0}
CTC cannot set the MS-SPRing extension
byte.
EID-2114 A card communication failure occurred during the operation. This error can occur during an attempt to
apply a MS-SPRing protection operation to
a line.
EID-2115 An error occurred during the operation.
{0}
There was an error in applying the specified
operation.
EID-2116 The extension byte setting for the ring is invalid.
{0}
The extension byte set for the specified ring
is invalid.
EID-2118 The ring cannot be deleted.
A protection operation is set. All protection operations must be
clear for ring to be deleted.
Clear all the protection operations for the
ring before deleting it.
EID-2119 {0} cannot be deleted because a protection switch is in effect.
Please clear any protection operations, ensure that the reversion
time is not “never” and allow any protection switches to clear
before trying again.
Clear all protection operations or switches
before deleting the ring.
EID-2120 The following nodes could not be unprovisioned
{0}
Therefore you will need to delete this {1} again later.
The specified nodes could not be
unprovisioned. Try deleting the MS-SPRing
later.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description

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EID-2121 The ring cannot be upgraded.
{0}
CTC cannot upgrade the specified ring.
EID-2122 The ring speed for is inadequate for the upgrade procedure.
Only {0} (or higher) {1} can be upgraded to four-fiber.
You have selected an incorrect ring speed
for upgrade. Only rings within the specified
parameters can be upgraded to 4-fiber
MS-SPRing.
EID-2123 Verify that the following nodes have at least two in-service
ports with the same speed as the two-fiber {0}. The ports cannot
serve as timing references, and they cannot have DCC
terminations or overhead circuits.
{1}
Nonupgradable nodes. Verify that the
specified nodes have at least two
unlocked-enabled ports with the same speed
as the 2-fiber MS-SPRing.
The specified ports cannot serve as a timing
reference, and they cannot have data
communications channel (DCC)
terminations or overhead circuits.
EID-2124 You cannot add this span because it is connected to a node that
already has the east and west ports defined.
Refer to the error message text.
EID-2125 You cannot add this span as it would cause a single card to host
both the east span and the west span. A card cannot protect
itself.
Refer to the error message text.
EID-2126 An error occurred while provisioning the OSPF area.
{0}
There is an Open Shortest Path First (OSPF)
area error.
EID-2127 You cannot add this span. It would cause the following
circuit(s) to occupy different {0} regions on different spans:
{1}
Either select a different span or delete the above circuit(s).
A circuit cannot occupy different STS/VC
regions on different spans. You may add a
different span or delete the specified circuit.
EID-2128 The state is invalid. An internal error occurred while trying to
remove a span from a MS-SPRing.
This alarm occurs in the network-level
MS-SPRing creation dialog box.
EID-2129 You cannot use same slot for east and west protect ports. Refer to the error message text.
EID-2130 The ring ID value, {0}, is not valid. Please enter a valid number
between 0 and 9999.
Enter a ring ID value between 0 and 9999.
EID-2131 The reversion cannot be set to INCONSISTENT. You must select another reversion type.
EID-2135 The overhead circuit preferences could not be stored:
{0}
Input/Output error. Unable to store
overhead circuit preferences.
EID-2137 An error occurred during the circuit merge.
{0}
There was an error while merging the
circuits.
EID-2138 Not all destinations could be deleted.
Please try again.
Refer to the error message text.
EID-2139 An error occurred while updating the destinations. There was an error in updating the circuit
destinations.
Table 4-1 Error Messages (continued)
Error/Warning
ID Error/Warning Message Description