ClassCo InTouch 510 User manual

InTouchTM 510
Internet Call Waiting Alert
Users Guide
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Table of Contents
If you have questions about the operation of your InTouch 510,
be sure to check out the troubleshooting tips and FAQs
beginning on page 11.
More information can also be found on-line at
www.classco.com
Introduction ................................................................................... 4
Features ....................................................................................... 4
Installation ..................................................................................... 5
Important Safety Instructions ....................................................... 6
Modem Settings ............................................................................ 8
Operation .................................................................................... 10
Receiving Calls when you are on the Internet .......................... 10
Troubleshooting and FAQs .........................................................11
FCC Part 68 andACTAInformation ............................................ 13
FCC Part 15 Radio Interference Statement ................................ 14
Canadian Telecom Statement ..................................................... 14
Manufacturers 1-Year Limited Warranty ................................... 15
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InTouchTM 510
Internet Call WaitingAlert
Introduction
With the InTouch 510, you’ll never miss another call while surfing
the Internet. InTouch works with call waiting service from your
local telephone company to detect and alert you to the presence
of a call-waiting call while you’re online. You’ll know when
someone’s trying to reach you when the unit flashes its LED and
“beeps”. To connect the caller, answer the telephone plugged
into the unit. The unit will automatically disconnect the modem
and connect the call. If you ignore the call, your Internet session
should not be disrupted. InTouch is compatible with all makes
and models of personal computers, and all telephone network
services. Requires Call Waiting service from your local tele-
phone company.
Features
• Alerts User to Incoming Calls while using dial-up Internet
• Connects calls Automatically when Phone Is Answered
• Eliminates Need for expensive Additional Phone Line or
dedicated Internet Connection
• Works with Standard Telephones and Existing Telephone
Numbers
• Does Not Require Special Internet Services or Software
Important: Requires Call Waiting service from your local
Telephone Company.
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Installation
In order to function, this product requires Call Waiting service
from your local telephone company.
Installation is easy. Simply follow these directions to install the
unit and you can begin receiving calls while you’re on line.
1. Unplug your modem line cord from the wall.
2. If you have plugged a telephone into the modem or another
wall outlet, unplug the telephone’s line cord now.
3. Connect the line cord that extends from the back of the unit
to the telephone jack on your wall.
4. Connect your telephone set to the jack marked PHONE on
the back of the unit. (Do not plug your telephone into the
phone jack on the modem.)
5. Connect your modem to the jack marked MODEM on the
back of the unit.
6. Plug the AC adapter into the unit and a power outlet.
(Adapter rating is 120VAC IN / 9VAC OUT). The unit does
not use batteries.
7. Make sure Call Waiting is not disabled in your modem
software. See “Modem Settings” below.
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Important Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners; use a damp cloth
for cleaning.
4. Do not use this product near water for example, near a bath
tub, wash bowl, kitchen sink, or swimming pool, or in a wet
basement.
5. Do not place this product on an unstable cart, stand or table,
as the product may fall, causing serious damage to the prod-
uct.
6. Slots and openings in the cabinet and the back or bottom of
this product are provided for ventilation (to protect it from
overheating) and should not be blocked or covered. The
openings should never be blocked by placing this product on
a bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register. This
product should never be placed in a built-in installation unless
proper ventilation is provided.
7. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer
or local power company.
8. Do not allow anything to rest on the power cord. Do not place
this product where the cord will be abused by people walking
on it.
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9. Do not overload wall outlets and extension cords, as this can
result in the risk of fire or electric shock.
10. Never push objects of any kind into this product through
cabinet slots, as they may touch dangerous voltage points or
short out parts, resulting in the risk of fire or electric shock.
Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman, when service or
repair work is required. Opening or removing covers may
expose you to dangerous voltage or other risks. Incorrect
reassembly can cause electric shock when this product is
subsequently used.
12. Unplug this product from the wall outlet and refer servicing to
a qualified service personnel under the following conditions:
a) when the power supply cord or plug is damaged or frayed;
b) if liquid has spilled into the product; c) if the product has
been exposed to rain or water; d) if the product does not
operate normally when you follow the operating instructions
(adjust only those controls that are discussed in the operat-
ing instructions, as improper adjustment of other controls
may result in damage, often requiring extensive work by a
qualified technician to restore the product to normal perfor-
mance); e) if the product has been dropped or the cabinet
has been damaged; f) if the product exhibits a distinct change
in performance.
13. Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electric
shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of
the leak.
Save these instructions.
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Modem Settings
Your InTouch 510 will identify incoming “call waiting” calls even
when you’re online. Make sure your modem is connected to the
jack on the back of your unit marked MODEM. And be sure your
telephone is plugged into the jack on the back of the unit marked
PHONE. (Do not plug your telephone into the phone jack on your
modem. Doing so could cause the unit to operate improperly.)
You will also need to verify two settings on your computer.
1. Make sure Call Waiting is not disabled. From the Windows®
desktop, go to ‘My Computer’ and select the ‘Control Panel.’
Then select ‘Modems’. From there, select ‘Dialing Properties’.
The following window will be displayed. Make sure the ‘Dis-
able call waiting’ box is NOT checked.
Modem Connection Troubleshooting Tips
If your InTouch units fails to detect incoming calls, make sure you
have CALL WAITING service from your local telephone company,
and make sure you have not disabled call waiting in the Dialing
Properties box.
You can find additional information on how to make these changes
by visiting our website at www.classco.com.
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2. If your computer modem is very sensitive to loss of carrier,
you may need to modify the computer modem’s setup regis-
ter. From the Windows desktop, go to ‘My Computer’ and
select the ‘Control Panel.’ Next select ‘Modems.’ From there,
select ‘Properties’ followed by ‘Connection’ and ‘Advanced’.
Then insert the following line into the field marked ‘Extra set-
tings.’
ATS10=255
(If you already have something in the dialog box, then add
S10=255 to the end of it.)
Modem Connection Troubleshooting Tips
If your InTouch unit abruptly disconnects from the Internet as soon
as you receive an incoming call, add the “ATS10=255” string to the
Extra Settings in the Advanced Connections box.
You can find additional information on how to make these changes
by visiting our website at www.classco.com.Operation
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Operation
Your modem session must be active for at least 60-seconds
(allowing time for the modem connection to become stable)
before the InTouch 510 can detect calls. The LED on the front of
the unit indicates the status of your modem and the InTouch 510
unit:
LEDState Status
Steady Green Modem not in use
BlinkingGreen Modem connecting
Steady Red Ready to detect incoming calls
BlinkingRed Incoming call detected
Receiving Calls when you are on the Internet
When an incoming call has been detected, the LED will flash Red
and the unit will beep for up to 10-seconds or until the call is
answered. At this point, you have three options:
1. Answer the telephone plugged into the unit. The unit will
isolate the modem from the line and automatically connect you to
the calling party. When you hang-up, the connection between
the modem and the line may be restored. However if your
conversation is much longer than ten seconds, the data
connection may have been terminated. (This depends on how
long your ISP waits before automatically disconnecting.)
2. Do nothing and ignore the call. If you have network voicemail
service, your call will be routed to voicemail automatically by
your telephone company
3. Hang up on your Internet session from your computer. If you
do this within 10-15 seconds, your telephones will start to ring
and you can answer the call from any telephone extension.
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Troubleshooting and FAQs
Have Questions? Before contacting ClassCo or your dealer,
check the following list of suggestions. You might be able to
solve the problem yourself. You can also find more trouble-
shooting tips on-line at
www.classco.com
Q: It’s not detecting call-waiting calls when I’m online
Check your connections. Make sure your modem is plugged
into the MODEM jack on the unit, and that the telephone line
from the unit is plugged into your telephone wall jack.
The unit will not respond to call waiting calls until the modem
connection has stabilized. This usually takes about 60-
seconds. The applies when you first dial-out to your Internet
service, and any time you re-establish your connection to the
Internet following a call-waiting call.
Make sure you have NOT disabled call waiting in your modem
software configuration.
Q: My Internet session is gone after I hang-up my call waiting
call.
Your Internet service provider may terminate the connection if
your telephone conversation is longer than a few seconds. In
general, if you choose to take the call, you should expect to
lose your Internet connection.
Your modem may be sensitive to carrier loss. Try changing
the value of the S10 register in your modem’s software
configuration (see Modem Settings).
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Q: I hear modem tones when I answer the telephone
Check your connections. Make sure your modem is plugged
into the MODEM jack on the unit, and that the telephone line
from the unit is plugged into your telephone wall jack.
MakesureyourtelephoneispluggedintothejackmarkedPHONE
on the back of the IT510. Do not connect your telephone to the
jack marked PHONE on your computer modem.
The call can only be answered on the telephone plugged into the
jacked marked PHONE on the back of the InTouch unit.
If you share the line with a Fax machine, make sure the tones
you hear are not from the sender’s fax transmission.
Q: Will it detect if I have an incoming FAX?
If you use a single line for shared Internet and Fax and you hear
a fax tone after answering the call, simply press the “Start”
button on your fax to begin receiving.
Make sure your fax machine is plugged into the jack marked
PHONE on the back of the InTouch unit.
Q: Will it detect if I have an incoming FAX?
If you use a single line for shared Internet and Fax and you
hear a fax tone after answering the call, simply press the
“Start” button on your fax to begin receiving. Make sure your
fax machine is plugged into the jack marked PHONE on the
back of the InTouch unit.
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FCC Part 68 and ACTA Information
Your caller ID unit has been registered with the Federal Communications
Commission (FCC), and it complies with the standards set forth in part 68 of
the FCC rules. The FCC requires that we provide the following information.
Connection And Use:
The FCC requires you to use a modular telephone jack. This equipment may
not be used with party line service or coin-operated telephone lines.
Notification Of The Telephone Company
The FCC requires that upon request of your local telephone company you
provide the following information: the line to which you will connect the caller
ID unit (your phone number), the caller ID units FCC registration number and
ringer equivalence number (REN) (located on the back of your caller ID unit),
and the USOC jack required (USOC RJ-11C or RJ-11W). (note: the REN is
useful in determining how many devices you may connect to your telephone
line and still have all of them ring when someone calls your telephone
number. in most, but not all areas, the sum of all RENs should be five or
less. contact your local telephone company for more information.)
Problems And Repairs
If your caller ID unit is malfunctioning, the FCC requires you to completely
disconnect it until the problem has been solved. If your caller ID unit is
harming the nationwide telephone network, the telephone company may
temporarily discontinue your telephone service. The telephone company will
try to notify you before discontinuing service. If advance notice isn’t
possible, the telephone company will notify you as soon as possible. you’ll
be given the opportunity to correct the problem, and you’ll be informed of
your right to file a complaint with the FCC.
Your local telephone company may make changes in facilities, equipment or
operations that affect the proper functioning of your caller ID unit. If such
changes are planned, you’ll be notified and advised of your right to file a
complaint with the FCC.
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FCC Part 15 Radio Interference Statement
This equipment has been tested and found to comply with the limits for a
class B digital device, pursuant to Part 15 of the FCC Rules. These limits
aredesignedtoprovide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses, and can radiate
harmful radio frequency, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures: reorient or relocate the receiving antenna;
increase the separation between the equipment and receiver; connect the
equipment to an outlet on a circuit different from that to which the receiver
is connected; consult the dealer or an experienced radio/TV technician for
help.
Canadian Telecom Statement
Notice:TheCanadianIndustryandScienceCanadalabelidentifiescertifiedequipment. This
certificationmeansthattheequipmentmeetscertaintelecommunicationsnetworkprotective,
operationalandsafetyrequirements. Thedepartmentdoesnotguaranteethattheequipmentwill
operatetotheuser’ssatisfaction.
Beforeinstallingthisequipment,usersshouldensurethatitispermissibletobeconnectedtothe
facilitiesofthelocaltelecommunicationscompany. Theequipmentmustalsobeinstalledusing
anacceptablemethodofconnection. Insomecases,thecompany’sinsidewiringassociatedwith
asingleline individualservicemay beextendedby meansofa certifiedconnectorassembly
(telephoneextensioncord). Thecustomershouldbeawarethatcompliancewiththeabovecon-
ditionsmaynotpreventdegradationofserviceinsomesituations.
RepairstocertifiedequipmentshouldbemadebyanauthorizedCanadianmaintenancefacility
designatedbythesupplier. Any repairs oralterationsmade by theuserto this equipment,or
equipmentmalfunctions,maygivethetelecommunicationscompanycausetorequesttheuserto
disconnectthisequipment.
Caution: Usersshouldnotattempttomakesuchconnectionsthemselves,butshouldcontactthe
appropriateelectricinspectionauthority,orelectrician,asappropriate.
Theloadnumber(LN)assignedtoeachterminaldevicedenotesthepercentageofthetotalload
tobeconnectedto a telephoneloopwhichis used bythedeviceto prevent overloading. The
terminationonaloopmayconsistofanycombinationofdevicessubjectonlytotherequirementthat
thetotaloftheloadnumbersofallthedevicesdoesnotexceed100.
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Manufacturers 1-Year Limited Warranty
Who Is Covered?
You must have proof of purchase to exchange the product. A
sales receipt or other document showing the date that you pur-
chased the product is considered proof of purchase.
What Is Covered?
Coverage begins the day you buy your product. For one year
thereafter, a defective or inoperative product will be replaced with
a new, renewed or comparable product at no charge to you. A
replacement product is covered only for the original warranty
period. When the warranty on the original product expires, the
warranty on the replacement product also expires.
What Is Excluded?
Your warranty does not cover:
• labor charges for installation or setup of the product and adjust-
ment of customer controls on the product.
• product replacement because of misuse, accident, unautho-
rized repair or other cause not within the control of ClassCo Inc.
• a product that requires modification or adaptation to enable it to
operate in any country other than the country for which it was
designed, manufactured, approved and/or authorized, or repair
of products damaged by these modifications.
• incidental or consequential damages resulting from the product.
(Some states do not allow the exclusion of incidental or conse-
quential damages, so the above exclusion may not apply to you.)
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FOR CUSTOMER SERVICE
CALL CLASSCO
TOLL FREE: [phone]
or visit product support on-line at
www.classco.com
Copyright © 2005 ClassCo Inc.
All Rights Reserved
Printedin China
Rev. 0503DL
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