The SteadyTracker Company
Orange County, California
www.CobraCrane.com
The SteadyTracker is shipped from the factory in the most appropriate packaging available. Please inspect the contents of the
package and make sure to call or email us directly if there is any shipping damage or missing components. We can be reached at
949-510-7249. Our email is info@steadytracker.com. Please store all original containers. The SteadyTracker Company will not take
responsibility for any products shipped to us without original shipping material. Please make sure to keep the packaging safe for
future use.
The Conditions of The Warranty are as Follows:
The SteadyTracker Company reserves the right to determine if a repair is subject to the warranty agreement. Damage caused by
products being dropped or mishandled is not covered by the warranty. Suitable packaging may be purchased from The
SteadyTracker Company at a nominal cost. All products are to be shipped prepaid to The SteadyTracker Company. For insurance
reasons, The SteadyTracker Company cannot accept any product that is returned via the U.S. Postal Service. Returns will be
accepted from UPS, Federal Express, or a comparable freight carrier. The SteadyTracker Company will return the repaired product
via a like carrier, in the continental United States, only if the product is under warranty and subsequently found to be faulty. Out-of-
warranty repaired products are shipped at the customer’s expense. Turnaround time for warranty repairs will not exceed 4 days (not
including shipping time), unless extraordinary fault conditions exist. For our international customers, please coordinate with your
dealer for repairs.
Limited Warranty:
Labor and defects are covered for one (1) year from the original date of purchase. Only the original purchaser of the product is
covered under this warranty. The warranty is not transferable. If you discover a defect, please refer to our Return Merchandise
Authority Policy. The Warranty covers all SteadyTracker hardware defective in materials or workmanship. During this warranty
period, The SteadyTracker Company, at its option, will repair or replace product or product components, which in its opinion prove
defective. Parts and components used in the repair process may be recycled or repaired, at The SteadyTracker Company’s
discretion. This warranty service will be performed at no charge to the registered owner, provided the product is shipped prepaid to
The SteadyTracker Company in the original packaging. The SteadyTracker Company reserves the right to determine whether a
needed repair is subject to the warranty as per its provisions stated herein. Transit damage caused by inadequate packing
invalidates this warranty. This warranty will be void if, in the opinion of The SteadyTracker Company, the product in question has
been damaged through accident, misuse, misapplication, or as a result of service or modification performed not authorized in writing
by The SteadyTracker Company.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE
CONSUMER.THE STEADYTRACKER COMPANY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED TO THE DURATION OF THIS WARRANTY.
Return Merchandise Authorization Policy:
Damaged or defective SteadyTracker Company products that are purchased from The SteadyTracker Company or it’s authorized
dealers may be returned for replacement only. The SteadyTracker Company will not accept returns for any other reason. All eligible
returns require a Return Merchandise Authorization (RMA) number. EMAIL info@SteadyTracker.com to obtain an RMA number.
Items must be returned within 10 days of receiving your RMA number. Returned product must be in its original packaging with all
contents included and must have the RMA number clearly marked on the outside of the package. Incomplete or unauthorized returns
will be refused. RMA numbers and the address to return product may be obtained from The SteadyTracker Company by emailing
info@SteadyTracker.com