Comcast XFINITY SMC-D3GNV User manual

Find Your Wireless Network Information
Your default wireless network settings are located on your Wireless
Gateway’s bottom or side panels.
- Network Name (SSID)
- Network Password
For more information about your Wireless Gateway and self-service
options, visit www.xfinity.com/internethelp.
For additional help regarding your XFINITY Internet service, please go to
www.xfinity.com/welcome.
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or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google Inc. All trademarks are the property of their respective
owners. © 2014 Comcast. All rights reserved. ENG WGXB2 07.14
Troubleshooting / Help /
Self-Service Options
Wireless Network
Connection and
Troubleshooting Tips
Wireless Gateway 1/XB2
(Models TG852G, TG862G, SMCD3GNV, TC8305C)
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For best WiFi coverage, try to place your XFINITY Wireless Gateway in a
location in the center of your home, elevated off the oor.
For best WiFi reception, try to avoid placing your Wireless Gateway:
• Against a wall
• Behind furniture
• On or between metal surfaces
• Close to halogen/uorescent lighting
• Near microwave or other appliances
• Near windows
• Tucked away in the corner of a room
To learn more about your Wireless Gateway, visit www.xfinity.com/
internethelp.
Manual Wireless Connection
If your computer or laptop does not support WiFi Protected Setup (WPS),
or if you’d prefer to connect manually, follow these easy steps to join your
wireless network and access the Internet from anywhere in your house.
1. On the bottom or side panels of your Wireless Gateway, nd the
default Network Name (SSID) and the Network Password.
2. Write down your wireless network information for future reference.
3. Go to the WiFi Settings on your WiFi device and ensure WiFi is turned
on. Directions to access the WiFi settings for popular operating
systems are below. If your operating system is not listed, refer to the
manufacturer’s guides.
Windows
On your Windows®Desktop, click the
Wireless Network icon.
Apple Mac OS X
On your Mac®Desktop, click the
WiFiicon.
Android
From the Apps screen, tap the Settings
icon. Tap Wireless & Networks, then
WiFiSettings.
Wireless Gateway Placement Connect WiFi Devices
For more information about your Wireless Gateway, visit www.xnity.com/internethelp.
Apple iOS (iPad, iPhone, iPod Touch…)
From the Home Screen, tap the Settings
icon. Tap the WiFi icon.
4. Under the WiFi settings, the list of available networks should appear.
Select your home network (such as Home-XXXX) from Step1.
5. When prompted, enter the case-sensitive Network Password from
Step 1. Tap the conrmation button—usually labeled Join, Connect,
or OK.
6. If your WiFi device is connected, you should see a check mark (or
other indication) next to the Network Name (SSID) you had selected.
7. Open a web browser (i.e. Internet Explorer, Chrome, Safari, Firefox),
and try to access a site, such as www.xnity.com.
Push Button Method for Devices with WPS
(WiFi Protected Setup) Button
If you are unsure if your computer supports WPS, check for the WPS label:
If you cannot nd it, your computer most likely does not support WPS
(refer to the “Manual Wireless Connection” section). If your computer
does support WPS, here’s what to do:
1. Press theWPSbutton on your computer. If your computer does not
have a WPS button, refer to your computer’s user guide for more
instructions.
2. Within two minutes, press theWPSbutton located on the top of your
Wireless Gateway.
3. A message will appear when the connection is successful. If the
connection is not successful, please wait a few minutes before
trying again.
For more information about your Wireless Gateway, visit www.xnity.com/internethelp.
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